Uber India Complaints & Reviews

Sorry the story i am narrating is six months old. You can check your record.i odered a cab it did not come
Driver did not contact us wad beating around the bush.we were standing under the hot sun.i booked cpmplain with you all.you sent me the reply that the prpblem was solved.today i wanted to book a cab but could not do it.it shows 90/ balance.
Anyway it is not my loss but yours. I will go to any other cab.good bye

Hello, to the higher authority concern..am very disappointed with ur services..ur drivers are first of not coming on time and second most important they are cancelling the ride by themselves and charging the cancellation fees from us...am ur regular customer plz do something for this issue..it has done by 7/8 times...plz its a request refund my charges...

I m complaing about u that i booked uber cab at 8:04am on dated 17/1/2017 for going chandigarh sec-32 Govt medical college and hospital block -b from derabassi and after conform booking cab i call ur cab driver nd told him about my house location and then he says mam i m arriving but with in some minutes i checked my cell phone then i saw that ur driver cancelled my booking without tell me any reason after this a message come me that you have to pay 40 rupees for cancellation booking but reason is this this booking is not cancel by me its your driver fault not my fault so i request you pls refund my 40 rupees as soon as possible.

I have booked an a cab o[censored]bber Taxi by 13.1.2017 and at the time of booking system show that 25% discount and Rs 6 per KM to be charged and after reach the cab said driver also confirmed the same things and we took the cab and went to kharar.But when we reached at kharar driver said to us that pay Rs 442/- but we told him how can it possible he said acutal bill Rs 150/- as per KM reading but system show Rs 442/-.So kindly give the breakup of the bill and also refund the extra charges which was paid by us to him Rs 292/-.If i will not received the same with in 7 days then i have no other option to going legal litigation against ubber taxi.

Regards
Puneet [protected]

Uber is running an offer with MasterCard for every 4th ride free. However the free ride is not given to me by uber. When I raised the issue to uber they repeatedly said that I am not eligible for any promotion since I have voilated some condition, what condition that they don't know. The offers are continuously appearing in my login and when I am availing it they are denying. If I am ineligible for any offer they it should not appear in my login. It is a clear case of mis-selling. Further, uber people are not sharing the exact reason why I am not eligible for the offer. They are just fooling customers and nothing else.

Hi

I am always happy to travel with your service. I am glade to give a remarkable feedback or 5 star points to all your driver who serves for this said organization. But today this time m sorry to say that i am really offended or dissatisfied with this person. I was in Delhi using your service continuously for last two days taking a routine destination from Sir Ganga Ram Hospital, Rajendra Place to Nobel Medicine, Janakpuri. Money is not a big issue...previous journey was too good as the driver take a shorter distance for me as i was not physically fit these days. But today this guy take a route for the sack of money even after i am requested as m not feeling well.

Please don't take this as a complaint but as a well wisher for this orgsnization i just request you kindly take the issue seriously for those persons who come to another location/ place for some purpose.

Regards
Pinku Borah

I m charged fare by cash although I have Uber credits.i had Rs.930 in my Uber credits but now the app is not showing anything. Please see to it as soon as possible. I can't suffer the loss of 930Rs. I want to get my credits back. I know very well thatlast time when I took the ride the credit was 930 RS. But now it's not showing any sign. So I want my Uber credits to use it further.

Dear sir
It is very painful to report that I booked a uber taxi on 13 Jan around 5pm when I reached my destination maharani farm 2 the driver intimate d rs 35 for this trip. He asked me to pay rs 115 including past charges. I spoke to thw official and nothing was outstanding . the old report was based on mid reporting of driver on 24.8.16.. Your driver detained me for half hour and finally he allowed me leave only after taking 115 rs which I borrowed from somebody n paid. Your drivers are in habit of charging rs 80 as NA and avoid short trips of rs arnd 40. Defaming your name .kindly look into the matter and refund me rs 80

Regards
Dr. AN Arora
[protected]

Hi Uber Team,

On Wednesday 11th January(@ 6:19PM) I booked Uber Cab and uber app showed waiting time approx 10mins, in between I then checked my emails for 2-3 mins, and when I opened uber app again (after 4mins) it showed nothing (means it looked like no cab was booked, and in fact I didn't see booked cab details). So I opened Uber app and and booked the cab again (@6:26 PM).

Next day (12th Jan) I got a notification of (50Rs Cancellation Fees - too much frustrating..) and when I checked trips history I got to know that this is a cancellation fee for cab booked at yesterday(11th at 6:19PM).

In conclusion, you are charging cancellation fees because of your fault only. I[censored]ber app doesn't show booked cab details then how would I cancel that. You know I started using Uber services since last month only, and earlier I used to book OLA cabs, I didn't face this issue in OLA. And one more suggestion to you, Uber app performance is not as good as OLA app.

If you trust your customer, then please don't charge that unwanted cancellation fees, because I am not the culprit for that.

Thanks,
Ashu Phaugat

Hi, I booked in UBAR can on 12 Jan 2017 early moring at 3:15 around. The cab driver name is rohit([protected]), I reached my destination at kharadi, Pune. The total amount is 133.40, I gave500 rs note, driver said don't have change, I also don't have change. After that he started arguing why you used cab, if you not paid I will drop where he picked me. After 2km he returned the same destination, he took 500 rs and returned 330. Today I tried to book a cab again it showed message u have to pay 222.40 rs to rohit. That guy was not closed the trip and he missed the customer amount and trust.

Dear Sir,
I had Paytm Balance Rs 145 and my paytm was not not linked with paytm app and was not supporting with the app
I had to always add money in the uber paytm app
my balance at paytm app was not reflecting at the uber paytm app as it was not authorized
I had to reauthorized to correct the error for which it was asked to delete the paytm pay method at uber app and reinstall the app
i had reauthorized the app but i didnt yet received the balance that was available at the time of deleting paytm at uber payment method
Please refund me the amount at the earliest
i have been complaining for this all the time but have yet not received the balance
Regards
Kailash R Mistry
[protected]

I am Mrs.Sarah Abraham who uses your uber regularly.Yesterday i had to cancel two uber cabs in the evening between 4 and 4.45 as they didnt not turn even after 30 mins even though they showed 1 min. I was not able to contact the driver as we are not given the facility. therefore I was forced to pay Rs163 inside of Rs63 for going from R.V.Public School Lalbagh West Gate to Wilson Garden Blore.I think you need to do something about this .

I am unnecessarily charged cancellation fee of rs 50 while travelling from infosys to khandagiri on 10/1/2017. Driver did not call me after reaching and cancelled the trip. Second time when i booked it was showing a cancellation fee of rs 50. Please refund my money. I was travelling from infosys to khandagiri. Driver name with other details are given below.
Vehicle: tataindigo
Driver:kedar
Trip:infosys to khandagiri

On 6th Jan, 2017 between 6pm and 6-23 pm I took a Uber ride from Bag bazar St. Kolkata, West Bengal to HA-331, Salt lake Kolkata -700097. Amont of Rs.80.19 as fare was debited from my paytm wallet. But the driver had no information about this debit. I paid him in cash Rs.80.00. he took the cash and kept a note in his diary. I claim refund of this excess payment of Rs 80.0 made to the driver in cash.. The driver's name was Ranjit and his mob no appears to be [protected]

My name is Divyank Saraswat. I booked a cab from pune railway station to inorbit mall on 7th jan @ 2:30am. Cab no. MH 12 KL 4846 Plz Inform Me On This no. [protected]

Unfortunately i forgot my mobile in the cab. Could you please help me with this.

Also would appreciate if you could provide me the details of the cab driver.

Thanks & Regards

I Booked a Ubergo from 19th main to HSR layout Bangalore on 9th Jan 2017 at 1703hrs. reached my destination. This was done by using my mobile app on phone . I reached my destination that is Ferns Meadows and paid the driver in a sum of Rs 380.93 in cash. Today ( 10th Jan 2017) i booked a Ubergo at 16:12 and was supprised to get a message that I had a pending amount of Rs380.93 and that would be added to my fare today. Before starting the ride today I explained, my problem to the driver and he tried his best to resolve it with his customer care in Uber to no avail. Finally they told him that it would be deducted from his fare and that I had no choice but to pay it.and try to get it back from Uber. On reaching my destination I go a combined Fare demand for Rs 770. This I Paid as I did not want to trouble the Cab driver who had tried his best to help me. . I do not understand how Uber thinks that a Cab driver can drop me at my destination and not collect his fare. If they had any doubt how come they did not send me a message immediately after completing the trip. My app also shows that the amount was paid in Cash.

Hence I request the following from uber
1. Refund the an amount of Rs 380.93
2. Ensure that his does not happen in future not only to me but to other customers.. I am not sure i[censored]ber tomorrow say that i have not paid the amount of Rs 770.
3. Have a better customer support as there seems to be no way I can talk to any body at Uber. Looking at your Website gives a feeling that Uber is not bothered about their Customers

Have tried to contact Uber directly but they do not seem to have any number or email their help website does not work

I gave a complaint to uber about this. I received a reply saying that I would never be mapped to that driver again. That does not solve the problem. This could happen to any other woman.The driver used real bad words and called me a PROS###### . He took advantage of the fact that I did not know the local language.Uber needs to take complaints against drivers seriously for safety and security of the riders.

I c.sudheer booked UBER GO at 17.05 Hrs on dt 9.1.2017. I tried to contact the driver at 17.05, 17.10 and 17.16 Hrs.He did not respond or he did not call me. Uber Order #254c6952684f4c5881586.I have wt ed on main road of sri nagar colony but in vain.The mob no: of driver is[protected].He put me in to mental agony with out response.Finally at 17.15 Hrs an amount of Rs 50 deducted from my Paytm wallet. Then I have to book another cab and payed at higher price of Rs 203.70
I request UBER Authorities to pay back my amount Rs 50.since no fault of mine I was penalised.
c.sudheer
E mail . sudheer.9449 @gmail.com

I booked a auto on dt.18.12.2016 at 5.15p.m. and also get a call at 5.17p.m. So I wait at main road since 45 minutes Auto not came. Why I had wait in evening and cold in main road? No body inform me, when I tried to contact with that no not connected. But I had penalized Rs.25/- in next day. I did not know what mistake done by me? Physically mentally and financially I harassed by UBER service.
This not once, again I had book a Auto yesterday at.3.45p.m. driver contact me but not reached with me, when I contacted with driver he replied " he cancelled the trip". How and why that is happening in UBER. I had wait mininmum 20 minutes at main road. No body inform me.

Why always customer panelized? because he give you business. If I will not justice I will go for court of law.

Hi Team,

My name is Ranjan Kumar with uber id "[protected]@gmail.com". I booked a cab from Marathahalli to BTM on 7th Jan (Toda) @ 4:23pm.

Unfortunately i forgot my mobile in the cab. Could you please help me with this.

Also would appreciate if you could provide me the details of the cab driver.

Thanks & Regards

Ranjan Kumar
Bangalore
M:[protected], [protected]