Uber India Complaints & Reviews

To The concerned officer,
Yesterday I had ride at about 6.22PM and the the driver's name is Mr. Rajesh, I am very surprised and felt sorry at the destination when I asked about the fare .Driver asked me to pay Rs.261/- when I asked that the estimated fare was Rs.75/- after giving a discount of Rs.50/- and there can not be any due amount, he said that I will have to pay rs.261/- otherwise he will not allow me to get down and wife was with me. I said that I never kept the fare pending, .But repeatedly asked me to pay the amount of Rs.261/- and to claim the amount through mail, and I requested the driver Mr. Rajesh to contact your office, any how he called your office and from your office directed the Driver to accept Rs.75/- and asked him to allow us to get down.

First of all I want to know that I never receive the instant receipt through SMS of the fare, and if there was any pending amount which I did not pay I never received a demand to pay that amount of Rs.185/- from your office.

I am sure that the concerned driver did not submit the true account of fare collected by cash and suddenly I came to know yesterday.

It is not possible for me to check the mail for the payment very moment of paid cash.

So still you think that I did not pay the fare and and an amount is pending of Rs.185/- I will pay this amount and I will be the last person to use Uber Cab and will convey this unexpected event to each of my persons who are in contact with me.

Further I will request you not to allow any driver to use their personal authority on customers, I am transacting with UBER not individually with the driver, How a driver like Mr. Rajesh could say that I should not have called the UBER CAB, when I asked repeatedly then only he contacted with your office.

So please resolve this matter immediately and in future I will need instant money receipt though SMS then only I will use UBER Cab.

Thanking You
Yours rider
Prahalad Bhartia
M+[protected]

Yesterday around 1:30 pm I took an Uber ride, from the address MIG 165, APHB Colony, Indira Nagar, Hyderabad, Telangana to Lingampalli Railway Station, Lingampalli, Hyderabad, Telangana. The distance was around 9.5 kms.
As I checked, the estimated fare was showing as Rs. 69.00
So I confirmed the booking.

I have opted to pay by PayTM.

But as I checked later, I found that, I was billed for Rs. 304.39

Please arrange to refund the excess amount that has been billed to me.

In case any other details are required, please let me know.

Thanks
Siddharth

We are waiting for cab and Driver had cancelled the trip itself without correspondence, we contact him he told he called on registered number and no reply from your side so I cancelled the trip from my side but in the app the trip was not cancelled.
and charged Rs. 60/-
very bad experience, all my family members with senior citizen member standing on road for waiting cab .

Hi,
Today Morning with uber (Driver name Bipul ) trip I have lost my mobile([protected]) and then driver comfirmed that i left the mobile (ASUS Zanfone) into his car and he confirmed that he will return the Mobile .
But After that I am not able to reach him with his mobile number [protected].
Please help me to get the mobile back .
Thanks in advance .

I am reachable with following no
[protected]
[protected]

1. Today I had booked uber from ghatkopar to dombivali lodha heaven

Today, 25.01.2017 at 10.54am

driver : ramashankar

We are waiting for cab and Driver had cancelled the trip itself without correspondence, we contact him he told he called on registered number and no reply from your side so I cancelled the trip from my side but in the app the trip was not cancelled.
and charged Rs. 60/-
very bad experience, all my family members with senior citizen member standing on road for waiting cab .

2. Then I had booked second cab uber from ghatkopar to dombivali lodha heaven

Today, 25.01.2017 at 11.25am
driver : salman

Cab had arrived and family members seated in the cab, cab started for destination but after -100 meter distance the driver mr. salman has refused to take trip to dombivali. he told me that uber company has not allowed him to take trip to go dombivali.
If you not taking trip to dombivali then why you accept the booking for dombivali. After 15 minutes excercise the trip was booked for dombivali and after trip started for destination and your driver refuse to take trip to dombivali.
After discussion and we request him to take trip to dombivali, but He had not agreed and driver had cancelled our trip and alighting my family members with senior citizen member on road.
and charged Rs.56.52/-
very bad experience,

Both of your driver and your service is very very bad.

I had received a text message on 23rd January, 2017 from Uber stating that
Dear rider, Save more with Uber Mumbai- here's 50% off on 3 rides! Use code SAVE50X3 now. Promo valid till Jan 27.

I applied the code on the same date for a ride from Churchgate to Andheri.
However to my shock, when i reached my destination, the total amount was Rs.602/- i.e after deducting Rs. 50 instead of 50%.

Kindly refund the excess amount taken from me deceitfully.

Hi team,

Yesterday at 7.50pm, i have forgot the mobile and just in a minute i have called driver from my sister mobile (when i have called he was near my eye sight). i have requested him to stop the car so that i can come and take the mobile. driver confirmed he has the mobile and he told he will take u turn as i am with luggage and will handover the mobile.

Post that he stopped answering my call and switched off my mobile. he message me at 2.45 am as he is trying to reach me (where in no missed call was there) and call him once i am free.

There is no proper response from customer care team. i am deeply dissapointed with uber and will never book or use uber. i feel ola is 100% better. they will address the issue immediately and they will take the driver on concall and resolve the issue if required.

You can get my contact details by using the mail subject line :

Your monday evening trip with uber
Driver name : ayub

On 23 Jan 2017 Driver Wilson Deepak Mobile number [protected] driving Toyota Etios in mysore driven and was billed 105.78, the normaly charges for our regular travell is Rs.110 to max115, but he forcefully collected Rs.180 from my old Mother, who is senior citizens ladies in Mysore, when I called he says he collected only the billed amount, not 180/- he says that I can complaint where ever I wanted, not one touch even his hair, totally unprofessional and against the standard o[censored]ber, kindly give me the justice, will a old lady of 69 and 75 yrs tell lies and my old mother can swear in-front of any one, can he do it ??? Justice please. Hemanth from Mysore

On 22.01.17 (Sunday) I have booked a ride around 21:30hrs through Uber app to travel from VGN Minerva, Nolambur to Egmore Railway station.The driver Mr.Gopi (Mobile No.[protected] taxi has come on the app, I contacted him and gave the details of pick up location.Till he came near to the neighbourhood he was picking up the phone.When the App was showing around 5 minutes away he has stopped picking up of my calls.I made 3 to 4 calls from around 21:53 hrs to 22:03hrs but the driver did not pick up the calls.All of a sudden I have noticed on the App that the TRIP-ON showing, indicating about 25 minutes to the destination.I suspected that the driver knowingly picked up some other passenger against my Paytm payment.Having no other way I cancelled the trip to avoid being cheated by the driver.The Uber has unjustly charged me Rs.70/- for no fault of mine.After cancellation only the driver has entered inside the Apartments gate, when confronted he did not have proper explanations to his refusal to receive my calls.This proves that the driver was reluctant to come after having agreed and wanted the company not to penalise him resorted to this fraud.Please refund Rs.70/-immediately to Paytm account.

Devadass Donakonda
[protected]@gmail.com
M:[protected]

Hello my self Nik saraf living in pune, India.
Phone number [protected]
I have been charged twice for my single ride on 8th december 2016
Amount 156.44rs on 8th December 2016
Also i have been charged rs 60 other day where driver refused to pick me from my location he said he cant come to my location.
Kindly refer attached screenshot and revert my money .

Please review my account and enable the same as I am tu genuine customer and very used to for uber cab services.
But currently I am unable to place a cab request and it cause highly inconvenience to me. As far as issue concern, I had been already sent an email to help.uber.com.

My details as under:-
Name: REHAN
LAST NAME: QURESHI
Email id:Rehan.[protected]@gmail.com
Mob: [protected]

Please note I need a quick response and resolution on this situation.

Thanks & Regards,
Rehan Qureshi

I booked a uber cab on 15.07.2017 from Rani Bagh, Multani Mohala Delhi 110034 to Nizamudin Railway Station at 19.04 Hrs driver some Prince having cab HR 69..., dont know the full number of the cab. His phone number [protected]. After reached the destination he requested to reverse the booking to maduban chowk (bola ki raat ko mujhe pta nahi kaha bhejenge, aapse request hai ki booking ko reverse kar dijiye to mai ghar chala jaunga). Today on my returned to Delhi when i try to book uber cab again on booking status shows pending amount Rs 1700 some things upon me. But that day I used cab only from Rani Bagh to Nizamudin for that i have paid the eject amount. Rs 185. Kinldy look the matter seriously against the cab driver.

My name is srinivasaraju, my mail id is [protected]@gmail.com.I travelled on Wednesday from uppal to vanasthalipuram . he is not came to my destination with time and I called to him . but he not lift my phone I cancelled booking, again I booked again same driver booked to my trip, I asked him why not lift my phone he told phone problem. But I paid money for cancelled trip.pls give my cancelled trip money.

Today morning I had booked my normal route to office when me and my sister boarded the cab we requested the driver to drive a little fast as we wanted to reach our office on time, the driver spoke in a really rude manner, when we told him he can't behave like this he ubruptly and in a very dangerous fashion stopped the car not paying heed there was a bus behind due to this we got a JERK and in defence my sister slapped the driver, when we made a complaint on your app your people suspended my account, this is the customer service these guysprovide when the customer is having a problem, I'm a regular commuter through Uber cab facility and so many times due to their drivers we reach our offices late but we give good rating considering the drivers our courteous. This is the first time we faced an issue and they have straight away blocked the account, this is what Uber calls customer service it is absolutely ########, I would further escalate this matter to consumer court if my account is not activated within 24hrs, also attaching driver's pick so people are aware and don't board this disgusting person's cab, shame on you Uber instead of supporting your customers through whom your business runs you are supporting your useless and disgusting driver.

II regularly hire uber for a particular route where in i am always estimated more than 400 but charged only around 150-200. Today i was charged 523 for the same ride barring any excessive traffic or time consuming activities. When asked for charhes leived per km, i am denied. I cannot blindly pay for a normal service suddenly so much. Please look in the matter.

Sorry the story i am narrating is six months old. You can check your record.i odered a cab it did not come
Driver did not contact us wad beating around the bush.we were standing under the hot sun.i booked cpmplain with you all.you sent me the reply that the prpblem was solved.today i wanted to book a cab but could not do it.it shows 90/ balance.
Anyway it is not my loss but yours. I will go to any other cab.good bye

Hello, to the higher authority concern..am very disappointed with ur services..ur drivers are first of not coming on time and second most important they are cancelling the ride by themselves and charging the cancellation fees from us...am ur regular customer plz do something for this issue..it has done by 7/8 times...plz its a request refund my charges...

I m complaing about u that i booked uber cab at 8:04am on dated 17/1/2017 for going chandigarh sec-32 Govt medical college and hospital block -b from derabassi and after conform booking cab i call ur cab driver nd told him about my house location and then he says mam i m arriving but with in some minutes i checked my cell phone then i saw that ur driver cancelled my booking without tell me any reason after this a message come me that you have to pay 40 rupees for cancellation booking but reason is this this booking is not cancel by me its your driver fault not my fault so i request you pls refund my 40 rupees as soon as possible.

I have booked an a cab o[censored]bber Taxi by 13.1.2017 and at the time of booking system show that 25% discount and Rs 6 per KM to be charged and after reach the cab said driver also confirmed the same things and we took the cab and went to kharar.But when we reached at kharar driver said to us that pay Rs 442/- but we told him how can it possible he said acutal bill Rs 150/- as per KM reading but system show Rs 442/-.So kindly give the breakup of the bill and also refund the extra charges which was paid by us to him Rs 292/-.If i will not received the same with in 7 days then i have no other option to going legal litigation against ubber taxi.

Regards
Puneet [protected]

Uber is running an offer with MasterCard for every 4th ride free. However the free ride is not given to me by uber. When I raised the issue to uber they repeatedly said that I am not eligible for any promotion since I have voilated some condition, what condition that they don't know. The offers are continuously appearing in my login and when I am availing it they are denying. If I am ineligible for any offer they it should not appear in my login. It is a clear case of mis-selling. Further, uber people are not sharing the exact reason why I am not eligible for the offer. They are just fooling customers and nothing else.