Uber India Complaints & Reviews

On 10th Feb 2017, I took an Uber go from Surat railway station. When I booked the cab at that time the cost for the whole trip was showing Rs 125.81. After reaching to the destination when driver ended the ride at that time the final fare was showing Rs 53.38. So the driver told me that due to some GPS problem this happens so pay me that much amount which showed me at the time of booking and I paid it thinking of it as technical issue. But the problem lies when I took an another cab on 15th Feb, the final fare of the trip should be of Rs 128 but in actual it was Rs 210 and the driver of that trip told me that the remaining extra 84 Rs is of my last trip pending amount. I paid almost twice for a single trip.
This is just disgusting, I have never experienced this kind of worst service ever. Also, this is also a worst rule o[censored]ber to charge customer 50 Rs for cancelling it after 5mins. If you want to carry on with this than make an another rule for from driver side too. They makes their customer to wait for another 15-20mins and if they don't wish to take ride after then they cancel it. It is already happened with me more than 7-8 times. They even don't care if their can be an emergency from customer side.
In addition to this, the Uber drivers are just looking for those areas where their is high surge going on as to complete their day task, Doesn't matter if any of their other customer is in need for cab.
From last 6 months I have experienced this problems many times. OLA charges some more than Uber but I can say that it is also providing services better than Uber.

I sent the following complaint to Customer Service, Uber Taxi Services, India, by email on 15 February 2017. The concerned trip was made on 14 Feb. 2017 between 1225 hour and about 1250 hour.

Quote:

Customer Service, Uber

My name is Gouranga Rajkhowa and mobile no. is [protected]. I used an UberGo taxi (Wagoner) from X block, Regency Park II, Gurgaon (my home), to Medanta Medicity Hospital, Gurgaon. The driver's phone no. is [protected]. I forgot the driver's name and car No. On reaching the destination, I asked the driver what was the fare, to which he replied that the basic fare was indicated in my mobile before we started the journey. I remembered that the basic fare was Rs. 114 with an agreed surge pricing of 1.9x. As there was no immediate response from Uber in my phone and I was in a hurry to attend an emergency case, I went with his words and paid the driver Rs Rs. 226 and gave a five star feedback to Uber. When I requested a trip back home, to my surprise my mobile showed a past due of Rs 229.42 Even now, at the time of writing this mail, the past due is still there.

Please sort out this issue immediately so that I can continue using Uber services. Being a regular customer o[censored]ber, I didn't expect this sort of service from Uber.

If this issue is not sorted out immediately, I will be forced to use other services like Ola.

Regards

Gouranga Rajkhowa

Unquote.

Uber India's automated reply was:

Quote:

Hi there,

We're sorry. You’ve contacted an address that does not accept incoming email. We’re not monitoring questions through this email address and this request has not been received by our support team.

We'd love to help out if you have an issue. Please submit your request by tapping “Help” in the Uber app or by visiting help.uber.com from a web browser. There you’ll find answers to frequently asked questions and have the option to submit a support request.

We look forward to chatting with you soon!

- Team Uber

Unquote.

As per their advice I tried my best to send my complaint to Uber but failed
due to their complicated system of the website "help.uber.com". As an alternative, Uber India does not even have a telephone no. for contact by customers. Uber is now asking me through their app to pay them Rs 229.42. I cannot now use Uber without this repeat payment

I request you to kindly help me to avoid the double payment demand which is very unfair on Uber's part.

Awaiting your response to my complaint in my email address [protected]@yahoo.com

With regards

Gouranga Rajkhowa
(Mobile +91 [protected])

Hi,
I would like to launch a complaint against the Uber driver for car number: KA029133.
The driver had not parked properly in the parking space and was disobeying the security officials at Brigade Metropolis at 10:14 am, when asked the driver was very abusive.
I request you'll to take against this driver.

Thanks.

Hi, I have lost my phone in a uber cab while back from office. When I called driver, he completely denied that he has found any phone in cab. I keep calling on my number and the same was coming out of range and then switched off. Again I called driver next morning, he told he has cleaned whole cab and didn't find any phone. Later I blocked my both sim which was there in phone. I was suffering from fever so could go police station for lost complaints. I went police station after four days and explained the whole story. Ploce called the driver and told him to appear in police station next morning.
Next day he didn't come to police station and phone was switched off. Later in evening i got a call from customer care that driver has reported that he has found the lost phone and told me to contact him and schedule the plan to take back the phone. I keep chasing the driver for two weeks but he didn't submit the phone saying he is busy in trips and not getting any trips towards my place. I again complained the whole story to Uber customer care office the situation. Then i got a call from driver and he didn't talk to me properly and started scolding me for complaints against him in Uber. I again wrote a mail to customer care that I do not want to talk to driver and instruct him to submit the phone in Uber office and the same I will collect. I got a reply that driver will submit the phone in uber office on or before 4th of Feb at any cost and I can collect on Monday. But still he has not submitted phone to uber office. When I wrote back again to uber customer care, again I got a reply that I need to collect it from driver.

I have already requested Uber that driver is not behaving with me properly so i don not want to talk to him and collect phone from him. But support team is seems to be supporting the crime. I have written a mail that I fi do not get my phone back by today EOD, I will file a police complain against driver and hence uber for supporting crime and driver.

I lost my hopes that I will get my phone back but still I am writing here to get some support from this team.

As per the Uber pool, "You’re not the only one going your way. Share your uberX car and driver with other riders, and you’ll share the cost. So everyone gets a guaranteed fare that’s the cheapest Uber option."

Well that's good enough, but the trip time should not be more than Uber go +15 min.

For any destination we can reach in multiple routes, only one route will be best possible route and if I go in that route it takes me X amount of time but uber pool takes to the destination not in best route, it all depends on the cab availability and it takes literally 2 or 3 X time the original time. How can we rely on Uber Pool? We don't know the route till we get into cab how much time its goanna take to reach destination. Their bills always generates wrong trip distance.

What uber pool is doing -

1) Wasting time of customers.
2) Not providing reliable service.
3) Drivers are always in hurry to finish the trip to reach the weekly target so that they get incentives. Most of times Drivers in Uber pool has to talk on phone to pick another customer.

I raised numerous complaints to Uber but their customer service is merely waste of time. They never reply what we are asking and won’t accept mistake from their service and instead will push on to driver side. I don’t mind sharing the Email conversation had with Uber support. They don't have telephonic customer care, one of the biggest setback to customers.

Normal Trip - 4.76 kilometers 00:22:17 Trip time

Other Trips - 16.54 kilometers 01:03:54 Trip time
11.26 kilometers 00:52:34 Trip time
7.39 kilometers 00:42:58 Trip time

Hi Team,

You have logged my account since last 2 months with any prior notice even I am a genuine customer who used to using a cab services through uber. I have submitted all such required documents which has been demanded and also sent it across on your support mail id as per instruction.

I want a quick resulotion on this and close this issue on priority.

Actually i booked my cab from kondapur to prasad imax in sharing, when i am booking it was showing estimated price is 123rs. But cab driver dropped me atvbanjarahills and it coat me 160 rs.

I want my money back.

Cab driver dropped me at banjarahills it is ok, but i got bill upto secunderabad. Who it is possible.

What is #ing service, why you are cheating customer.

Hi,
I travelled from #2, 100 feet ring road hoskerehalli, Bsk 3rd stage to Cambridge hospital ulsoor(Bangalore) around 10 am on 12/02/2017 in swift desire (driver's name:sathish) but we were asked to pay in cash Rs. 216 (we paid 220) but now we see that even in my paytm account Rs.186 has been deducted for the same ride in UBER.
Request you to reimburse the amount back to my paytm account.

HiUber,

My paytm is zeroed and [protected], I have diligently used and paid my bills from my card or paytm acct and I have had around 600-700 rupees. I was living in chennai india, now in sydney - australia. I am not able to retrieve that acct as the above mentioned number was pune number when I was living in maharashtra. please release my money with immediate effect as you guys are not responding at all. what the bloody dash is happening with you guys. before i drag you to consumer forum, FIX IT.

Prasanna Kumar.S Call[protected]

Yesterday (9th Feb, 2017), I took a UBER service for taxi from 1026, 25th Main, 38th Cross, 4th T Block, Jayanagar, Bangalore 560041 to 18, Uttarahalli Road, Bengaluru by 9.36 am driven by one Mr. Suresh Kumar C C - Maruti Suzuki Swift Dzire car covering a distance of 6 kms. The ride took exactly 23 minutes to reach the destination.. I was surprised at the destination when the UBER taxi driver demanded Rs549 for the service of providing taxi to travel for 6 Kms. When I booked the UBER taxi, they did not mention the approx.amount being charged. They simply mentioned it is a UBER boost service. This is unethical. The normal fare comes to less than Rs80 fit 6 kms ride. As pet the Karnataka Govt order, they cannot charge more than Rs13 per Km. There is no provision in the website o[censored]BER to complain such issues. This also need to be addressed. The worst part of the charge is they send me a receipt to my email which states that the calculated charges are Rs279 which is also 3.5 times the normal fare but as the minimum being Rs549, they are charging Rs549. Who has given the authority to charge such high charges? They did not bother to give a hibt about the charges when the offer is made. This kind of practice is a unethical, looting, exorbitant, no relation to the cost of service provided. Such practices should be stopped henceforth as they will continue to cheat the consumers. Please initiate to refund the excess amount of Rs469 charged from me over the normal fare of Rs80. Also, such taxi operators should not be allowed to function and their permissions to operate should be withdrawn based on complaints of this nature from various consumers. My address is 1026, 25th Main, 38th Cross, 4th T Block, Jayanagar, Bengaluru 560041. Contact #'s are [protected] or [protected] and my email ID is [protected]@gmail.com.

Hi. I have been unable to make payment in the Uber app due to some technical issue. I have raised the same through the Support function in the App. But the issue has not been resolved for more than a month now and am unable to use the App. After raising the issue multiple time I am getting the same useless reply that "we will resolve it shortly" but no avail.

I had booked thorough link sent to me for 50% off on Uber go. The cost came out to be ₹549 for 6.6km and 15 min. Which is, 5 times more than regular Uber go what to speak of discount. I could have quarrelled with the driver and not gave the amount. But we gave it. Now I demand the refund of ₹500 for this mistake o[censored]ber if you want us to continue using Uber. Else we have contact of consumer court. You decide. I want in next 72 hours.

The driver o[censored]ber make me wait more than 15 min and did not picked me up, but after second trip that unattanded previous trip amount was detected.
I m surprised hw unprofessional u people are.
Return my 50 rupee amount as soon as possible because it is totally unfair, I paid for what I did't ride and put in wait for more than 15 min.
It was driver mistake but i paid, what a joke, I thought It was my last trip from uber.
My mo no is [protected]

Recent I have been charged for cancellations Rs 50, but I have not cancel the trip infact uber guy didn't called me also and than I went for 2nd ride I thought is not going to come and that time they charged me 50rs extra. Was it my fault that your uber guy didn't called me back?

And
Today 1more time your uber guy told me to cancel the trip as he was not able to come my location and again you guys are going to change me 50rs extra.

Being a customer I have to face so much problem Because of your uber guys. And worst part is you guys don't even have customer care number so that customer can be in pain, uber will not help.

From last 4trip worst. Uber should help they customer rather than filling they pocket.

My name is Saritha. am one of the UBER customer.

Today i had a problem with your one of the UBER Driver. I booked the cab on pool from karkhana mcdonalds to Banjarahills road no.10, banjarahills dated 8/02/2017.After crossing the paradise signal suddenly he started driving in a wrong direction and when i questioned him the reason he behaved very rude and maintained no minimum respect to customer.On top that, he said if am not ok whichever the path he take i should get down of the cab.
What the hell is that i didn't understand and totally shocked with his behavior.
He continued behaving in the same manner for around 15-20 minutes till he realized all people were observing him around on the main road.
I want you guys take the further action on this urgently
I am very much frustrated about this incident and with your driver's rude behavior, i am going to file complaint on the car if don't get to hear anything from you guys. I tried contacting your customer care numbers but was not able to connect. Give me a call for further actions.

UBER CAR DETAILS:
Name: Niranjan Babu
Vehicle: TATA Indica
NUMBER: TS08UA7831
Place: Banjarahills
Date 08/02/2017
Time : 12:00-13:00 PM.

I have been regularly using ubercabs in chandigarh, , i travelled from chandigarh to mohali on 6th feb 2017 in uber and was charged INR 434.29 Minimum fare i have paid is around INR 100and maximum I have ever paid is around INR 160. I do not know why was the fare so high and am totally disappointed. Even it was uber driver's second day, , so may be something he did wrong while calculating bill, , and estimation shown was INR 111, Moreover he made multiple stops within trip, , so this could be reasong for higher fare, , but i m really very very disappointed, , i tried uber customer care and it shows wrong no.

From 30/1/17 my package was in earning I have done all targets of 1600, 900, 900, 2300 till 2/2/17 .suddenly uber changes the package from earning to boost from 3/2/17 .and my total earning fare for the week 30/1/17 to 5/2/17 is 10827 . And look at this surge 327 +tool 240. Uber fee 2231, and tax return 497. And cash collect is 4889.now uber is paying me 6034 rs what is this pay out for being online for 59 hr and doing 67 trips can anybody solve my problem because I can't Handel it.

I have been regularly availing ubercabs to and from ahmedabad airport. i travelled from ahmedabad domestic airport to my home with Mahesh on 29th January, 2017 in Suzuki Ecco and was charged INR 739.32. Minimum fare i have paid is around INR 180 and maximum I have ever paid is around INR 300. I do not know why was the fare so high and am totally disappointed.

I took a cab from Andheri to Malad and the estimated price was Rs 230-Rs240 ( no traffic no stops no peak hours no surge) however when I reached my destination my bill was Rs 427.44. I have taken the same route multiple times in traffic as well and I have never paid such a high bill. I want to pay accurately for the destination and km nothing more and nothing less.

Actually i had booked a cab who had charged me 400 rupees from New Delhi Railway station to Jawaharlal Nehru University, New Delhi. When I asked that it is too much (as i had taken other times Uber service which hardly makes 150 rupees). He told me that you have not paid the last ride. In the first instance i was surprised how one can go without paying the fare. And moreover i had paid all my past rides, why i am supposed to pay when i had already paid. The driver misbehaved when i told him that i had already paid all the last rides. Now i want the extra charged money back otherwise i will file a complaint in the police station regarding the misbehavior of the driver and extra charges.
Regards
Sajad Ahmad
Ph.[protected]