Uber India Complaints & Reviews

I had booked uber from sant nagar burari to chandni chowk, at the time of booking Charges shows approx. 100 . distance approx . 10 km but when reached destination driver charges 480 rs/- I dont know how to calculate charges . It is my first ride and bad experiance. Uber tottaly fraud with customers. In reciept wrong distance shows.Actual distance is only approx - 10 km but in reciept 24.27 miles
Reciept details:-

BASE FARE - 40
MILES 24.27 - 234.38
MINUTES 59.37 - 89.05
DISTANCE SURCHARGE - 114.38
TOTAL - 477.81

Thanks

Tarun gupta
[protected]

Just rode with uber. Before that i booked a uber pool, called the driver, he confirmed the pick up and after 15 minutes, he canceled the ride. Pathetic service. Booked uber go, driver arrived after 20 mins though aarival time was showing 7 mins at the time of booking, above all driver charged rs 100 extra saying that toll is not included in the bill and uber has told him that to get it from customers. I argued but since i was already late courtesy for that "uber". Bill amount rs 124, he charged rs 224. I am not going to take uber ever, bye uber.

I had booked a uber ride on 6 january 2017 at 10:30 pm, From aluva to choondy and after confirming the booking the driver disagree to come and he ask for extra charge . The uber charge is 75 rs and he asked 250 rs . And i havent agreed with this amount so he ask me to cancel the booking. The behaviour of the driver disappointed me. The booking details are :
Driver name :Faisal M
Car :swift dezire
Vehicle no :KL-42-L-3643
The call i receive from :[protected]

I had booked a car on 5.1.17 late night from bhangel noida to neel padam kunj ghaziabad coming from hospital with my family the drive satish was not knowing the way not even navigator was supporting while driving i told him, the way to my home while coming back suddenly he stopped on flyover at sector 18 he saw few boxes are lying on the road he toke the car back on one way heavy traffic was coming i told him not to take back because heavy traffic was coming back but he didnt listen to me and shouted on me he went there keeping in mind that he will get some valueable things from the boxes but he didnt get anything from there . i always go for uber but this was a bad experience

regards
deepak gaur
[protected]

My first experience with Uber: Promo code entry could not be done. The driver took cash from us though his trip receipt detail showed ZERO amount (another driver said the first trip was usually free), he took the amount from us and later registered with Uber as "Amount Not received" from customer, it seems.

I sent an email to their help section. They try to confuse me further saying that the email I entered on the complaint is NOT matching with my "registered email" of my account. This was my first trip and I do not have any account with them at all.

Added to this, they send irrelevant responses to irritate the customer - this I think is done deliberately.

How can a rental car system allowed to operate without any phone support number or grievance system in place? Grievance email-ID is NOT functioning - similar to any other big corporation.

No proper control and monitoring systems on these entities at all by Govt. That's why they flourish by cheating customers.

Sridharan

Uber had deactivated my account which was used from somewhere else and never knew about. Uber don't even send that booking is recieved so I can't know my Uber account status.[protected]@gmail.com is my email please help me as soon as possible.I kindly beg Uber people please reactivate my account. I am not the person like this. Please Uber.
I actually love Uber than ola cabs. Exact fare whatever is the time took to reach.

Hi,
i Mrs. Rekha Vaidya is a frequent traveler by uber cabs. Yesterday i.e. 05.01.2017 i wanted to use your services and travel to Santacruz East at 11.00am. I booked a cab. this driver accepted the booking and as we tried to contact him for the pick up this person never answered our calls and so with NO CHOICE i had to cancel that booking.
My concern is why should i be charged cancellation charges on my next trip when its not my fault and its the driver who refused the ride.

i want the cancellation charges to be waved off. Necessary instructions to be given to the driver as this was an inconvenience faced my me.
the Driver Details: Driver name: Muzahir
Car: Hyundai Xcent
Driver Contact details:[protected]

Hi,

Regarding uber trip on Monday 26 Dec 2016, I paid total of Rs. 350.37, and as per invoice below is the breakup.

FARE BREAKDOWN

Base Fare 35
Distance 153.66
Time 36.23
Distance Surcharge 95.48 (??)
Subtotal ₹ 320.37
Vehicle Entry Tax: old pune mumbai highway? 30
collected
Cash ₹ 350.37
TAX SUMMARY

Before Taxes 335.29
Service tax (4.2%) 14.08
Swachh Bharat Cess (0.15%) 0.50
Krishi Kalyan Cess (0.15%) 0.50

Here i understand fare been calculated for total travel distance which was 25.60KM, so it come 25.60*6 = Rs.153.66.

I want to under what is Distance Surcharge here, if I already paid for total distance traveled then why additional charges ?

I have been following up this with Uber after my trip, and I have emailed them on 27th, 28th, 29th and 3rd Jan. They just replied to first 2 email, with there generic answer what we can see in there FAQ section, but they are not providing details why Distance Surcharge been applied.

Request your help here to escalate the issue.

Thanks,
Swapneel

Driver Shiva was very rude and unprofessional. He wanted to go for long routes and was not following the route i was telling him as it was shorter. He started shouting and said that he will stop the car on the mid way and I can book other cab to go home. It was early morning 5:15 am.

My concern is when customer is paying then they have the flexibility to change the route or the location. they are free to opt for any location even selecting the end point. Why a customer has to follow the routes what app is telling. Driver started shouting like anything when I asked him to follow the route I was telling, however he was ready to go on that route which was all alone and you can't see a single person there, and not the main roads.

It was the worst experience with Uber and I think this will lead the customer to opt for other, service provider except Uber.

Hi,

I have been facing this issue very oftenly, While booking a ride it shows estimate of Rs. 52, but the end of the trip bill is different. Huge difference twice or even more than thrice some times.

03rd Jan trip - while booking 52, but the end bill reflecting is 76. Where as driver collected Rs.100 in cash and apart that 76.91 is deducted from my credits. So total paid amount is Rs. 176.91 for the trip shown as Rs.52. I have reported the issue, that helpdesk horrible. No one is trying to look in to the issue. Simply for the shake of meeting SLA replying the same again and again. I am exhausted with the conversation, finally just an hour back agreed there is a issue. But they can't help. Instead of taking action, they are blaming us.

Driver Number: [protected]
Vehicle Number: KA446143

05th Jan trip: While booking shows Rs.52, but the driver shown me bill of 130 and collected cash of Rs.130 and also 26.09 from my credits is deducted. Actual bill reflecting is 52 only. but my total paid amount is Rs. 130 + Rs. 26.09 = 156.09.

Driver Number: [protected]
Vehicle Number: KA04AF9822

Kindly I request you to take serious action on these drivers and provide me the refund of excess cash collected.

If it can't be resolved here, then i will escalate it to next level.

Thanks,
Rajesh

Dear sir / madam

I am chandra sekhar staying in Hyderabad, booked a cab ( last two months back ) from chanda nagar to Secunderbad railway station and paid for the same. Literally i have given complaint so many times regarding this.

No Uber staff is bothering in this regard, moreover they are insisting to me to pay again because i have not paid for that service. i paid two times like this i.e., almost 850 / - ( eight hundred and fifty rupees ). Now the activation is is de-activation mode. I vexed up this service and i am not using since the incident happens. Because o[censored]ber staff / driver mistakes why should my account de-activated ? As i am working in the field so i am not able to complaint . Uber staff is blindly believing the computers and they never bothers what happens in the ground.

Uber is always trying to cheat the customers, it will say only 7 Rs per km, but actually 7 Rs per km is only up to 10 km distance. Once it will cross the 10 km distance the cost per km is 14 Rs per km. This is internal system design. Most of the passengers doesn't aware all these things.

kindly perceive all details and immediately activate my account.
please find my details as given below.

+[protected]
Chandra sekhar M
Email : [protected]@gmail.com
Chanda Nagar, Hyd - 50

I booked a cab..the cab guy reached nearby n gave me a call.I tried to explain him my exact location..he wasn't able to understand any language n finally he hung up the phone I kept calling him back several times n he never answered n now when I book my next time I'm asked to pay rs 100 additional for the previous cancelled cab. That makes no sense

I took cab from airport to sector 9 Gurgaon on[protected]. Driver behavior was good on the way. When i reach my destination he told me his internet is not working. I show my message to him which got from your side and pay accordingly. Today when i am going to book cab i saw the message about outstanding of payment which i already made. Why this show me outstanding. Please check with driver. Make a conference call with driver which was retired army man. You can all me anytime at [protected].

Picked up someone else and didn't answered my any call during the time period. I had to wait 50 min. due to the driver's carelessness till the trip of the person ended whom he picked up . I made calls after but he didn't picked up once.
I think Uber should accept the system of providing CRN at the beginning of the trip, just like OLA cabs.Also Uber should improve its app.

This is to inform you that a Uber office is located on MKN Road Alandur Chennai 600016. The office is functional for the last four months or so. Daily 60 to 100 drivers are processed for registration. The vehicle park on the state highway restricting daily the flow of traffic from 0900 hrs to 1700hrs. In gate and entry points of Residential houses are blocked daily and causing traffic jam. Even the pedestrian paths are blocked by Uber drivers who park their motor cycles to complete the documentation in the office.
My observation is many drunks and criminals are being recruited and it is rumoured that bribes are paid to the recruiters.
You are requested to shift the main office located on the highway having no parking space at all.
Or alternately ensure that hundreds o[censored]ber vehicles do not park on the highway and be a cause for law and order. The public safety is more importanted that making money from criminals and drunk drivers.
Look forward to your positive response

Incident reporting:This is bring it to your notice, that driver named Manoj bearing contact no- [protected] was requested to park near Anand Tiffin, Airport. However, due to police checking, the driver was unable to park and went ahead in the lane. Unfortunately and an undesired action by the driver was striking and worth reporting which even very unlikely as customer orientation, the driver un-boarded the customer and refused to take the trip.
Such behaviour was totally unprofessional, which delayed in the customers time and most important, what are the instruction the company have given in such unforeseen scenario. Request an explanation on the same and due action on the code of conduct on part of the driver.
Date: 4th Jan'2016
Client name: Sunando Shome

I am usually charged not more than 160-180 rupees for my regular road from paradise apartment bolar to derlkatte bus stop mangalore.today i was charged 320 rs which is more dan double and even the driver has no clue.n also his fone showed 320 but my bill shows 289 rs.i ve paid him extra without any explaination.the bill is generated anyhow but it is not right.plss look into this matter as they r openly looting poor customers

Hi,

I availed an uber ride at 01 jan 2017, 01.23 am, from indira nagar, bangalore to marathahalli, bangalore. Unfortunately i forgot my mobile in the cab itself. It was switched off. Immediately reported to uber call center and connected to driver, he confirmed mobile is with him around 2am. My mobile was switched on after that. Driver came to my place and returned me at 10 am for which he asked rs 1000 and i paid to get back my mobile.

Later on i noticed that, within that duration following three fraud transactions were done through my mobile:

1. Rs.150 transferred from my paytm to one mobile number at[protected], 08:32:13 am

2. Rs. 30, was paid towards an order at[protected], 05:06:25 am

3. One uber ride was done at 03:45 am from 131, 4th main rd, austin town, neelasandra, bengaluru, karnataka 560047, india to mf norrona st, shivaji nagar, bengaluru, karnataka 560001, india

I suspect the driver might have done some more illegal uses (Misutilising photos, financial and personal related, banking messages, sending messages, e-mail, calling any known or unknown number)

I complaint uber about this unhappening, till now didnt get any response from uber.

I want uber to take necessary inquiry of the driver and get my money back within 24 hours,

Please ask driver if any other use he has done from my mobile.

And suggest me what legal action i must take legal action against him, i[censored]ber is unable to solve this.

Two days ago, Uber driver cancelled trip for which I was charged Rs 1oo. After having expressed displeasure over such charging, credit was given. A common understanding would be that the charges levied are reversed.
However, when booking for next trip, i viewed the payment option wherein i was happy to see a credit of Rs 100 lying. Assuming that this Rs 100 credit must be over and above cancellation charges, i booked a trip.
Trip fare for second ride was Rs 180. To my suprise, UBER makes the calculation as follows.
Rs 180- Trip fare
- Rs 100- Credit-
[protected]
Rs 80 trip fare
Rs 100 Cancellation charges
Rs 180. Total amount to be collected.

So, in short, they will misguide you by showing wrong credits in your account seeing which you prefer a ride and then will cheat you as above.

Great Going. I think the Common Taxiwalla's have nothing to fear because cheaters like these cant flourish for long.

On the 28th my daughter took a uber from ah 224 to new market. Her bill was 97rs and some paisa. She paid, rs 100 cash and also rs 10 for a copassenger out of compassion. But now when I try to book a uber again for a new ride it shows I have to pay for the ride again. I gave a 5 star ratings ng to the ride. Kindly settle this issue.the ride was taken around 2.30 in the afternoon. Weare regular customers o[censored]ber.