Uber India Complaints & Reviews

I am from Hyderabad. Today I had very bad experience with UBER cab payment
Actually I travelled 6.29 km and fare was 80.96 rupees. But they added Surge x3.6 extra fare 210.50 rupees without knowing me
Seems today every one facing same issue in Hyderabad due to some issues between Uber company and drivers.
They collecting triple amount of actual fare and it is not at all fare.
Please respond any one on this issue and all customers are suffering a lot

Today 30.12.2016, i had visited Uber Office at ernakulam, Kerala with my friend regarding payment issues.After reaching there we started enquiring to Mr.Anant(Receptionist).he was politely guiding us.Only one chair was there for customer.So i had taken another chair to sit.Immediately bouncer(Mr.Benjo Baby) came and objected for the same in a very bad manner, so rudely.Then i stood for long time.I just saw his name printed on Identity card.He came towards me started showing his identity card and said to note down thoroughly.Repeated this sentence in front of everybody.Even he took my snap standing over there, it is captured in the CCTV installed there.
I didn't expect this kind of behaviour from any of the UBER staff.We indeed wanted a solution to our payment issue for which we went there, instead we faced this rude behaviour.Very bad experience.None of the Uber staff in the office try to stop him.
Shiju, My mail id - Shiju.[protected]@yahoo.com

Hi Team,

I traveled in uber X on 28 dec 2016 at 4:10am from mekri circle af stataion to sarjapur wipro but driver chragred some extra .i think there is some manipulation in bill . they have charged distance subcharges (toll) but there us no toll in my route

cab was booked by my friend

Your Fare

Base Fare 40
Distance 342.84
Time 57.38
Distance Surcharge (?) 222.76

Subtotal ₹662.98

Before Taxes 634.43
Service tax (4.2%) 26.65
Swachh Bharat Cess (0.15%) 0.95
Krishi Kalyan Cess (0.15%) 0.95

COLLECTED ₹662.98
Cash

We have charged rs 50 for cancellation of ride which we have not cancelled driver has itself cancelled a ride. we booked a ride on[protected]thrusday) in jaipur o[censored]ber company from goverdhan colony new sanganer sodala to mangalam city kalwar road. driver came and refused to go to mangalam city kalwar road and cancelled the ride by his own. then we booked another ride and that driver has collected rs 50 additional from us so why we have charged with rs 50 .we want refund of rs 50 which is charged wrongly from us
i hope you will resolve this complaint as earlier as possible.I am providing the details of me and the driver below.
customer name- jatin mathur
customer id- [protected]@gmail.com
driver name- tanwer
city- jaipur (raj)

I parth chachan member of grahak suraksha and also the press reporter of gujarat point govt. Of india.
29/12/2016 i have booked a cab. Cab details gj21v9706 eeco, prakesh [protected] at 11 am. He cant wait atlest 10 to 15 mins i am in the train. Prakesh bhai cancles the ride without asking me. Than i booked second cab, cab details [protected] toyota liva 9625. He also cant wait for 10 mins and also cancle the ride without asking me.
P please take action on uber. The drivers are so never pick up the phones after cancle the ride and also very rude behivaour so pls take action as soon as possible

I downloaded uber app in my mobile but while trying to change the payment method from cash to Paytm, I was not getting verification SMS. Later I have received multiple SMSs. I tired registering but it was unsuccessful so left the task and later when I wanted to book a can, I opened Uber app by password which was correct one but I got a message stating that the account has been disabled. I contacted Uber customer service by emails but they say that I am not sending email from the REGISTERED email address so they can't help. I confirmed the email address I have used (i have only 1 email address) but they simply refused to help. After multiple emails, I asked for their escalation process but they have now completely blocked my account and refused to help further. Need your help in taking action and getting my account unblocked.

My uber app isn't working.. When i request the cab it always shows that it failed to retrieve credit balance. I did everything even updated the app. I also connected it with my payrm wallet and tried to add payment with debit card also but it isn't working.. I dont know what happend to it.
I am unable to request the cab since 10 days thats why i am using ola app.. So plzz resolve my problem then i will be able to use this. Thanks.
Rahul kumar
Contact no. [protected]
Email:- [protected]@gmail.com

Dear Sir,
I received an sms saying 50% discount would be applicable, if I use the offer of CHEER300.
The Uber App is not allowing to put in this discount offer. I had used the app to travel from my residence to JVLR yesterday at 6:19 PM and the bill amount was 227 Rs. As per the offer, I should be getting 50% discount. Kindly arrange to give a refund of 50% of my yesterdays trip.

Further, for any trips upto 31/12/2016, How do I use this offer of CHEER300.

Milind Karoor.
[protected]

My sister had booked a Uber cab on 26/12/16 from pratap nagar sanganer jaipurto durgapura railway station jaipur .Me along with my dad started our journey at 9 PM and reached railway station at 9:25 PM.While I was doing payment I kept my mobile on seat and forget to collect it.I realised after 3-4 min that I forget my mobile phone.Later I called the driver and he said he is not having my cellphone..Details of phone - Moto G Plus, 4th generation(white, 16 GB), Model no. X000J026Q5, IMEI No. [protected].Details of cab RJ14 TD 5794 contact no. [protected].Kindly help me in finding my cellphone and do enquiry to cab driver.

I was charged Rs.299 for trip from hospital road to Parekkattil lane, Kaloor, Ernakulam on 19/ 12/ 2016 . For the same distance I was charged only Rs. 103 on 14/11/2016. In your bill received by me as email the distance varied in both the trips taken along same route, same destination as 5.92km on 14/11 and 15.77km 0n 19/12 .
How can the distance be different when the route taken is same to reach destination. In addition to that I was charged a surcharge of Rs.30.20. Kindly look into this error and refund.

My account was locked on 13th November 2016 for reasons unknown to me. after repeated complaints submitted on support.uber.com, i still have no clue about the possible reason the account was locked, why the account is still locked and when is the account scheduled to be unlocked. it has been over 45 days since i have been following them and nothing works. moreover, any login on my device through any account is now unsupported.

As we booked uber from home to destination. instead of main road, he took shortcuts but wrongly taken us to long route unnecessarily.
As our estimated fare shown 120/- but finally with long route we have to give 226/- as a fare.

We continuously told him and make him understand about our destination but he is not at all interested.

Very disappointment with his behaviour and way he ride.

Yesterday (Dec 24) I booked a car from Sanjay Gandhi Nagar Virugambakkam Chennai 600092 to 51, 3rd cross, Gandhi Nagar, Adyar between 05:00 and 05:15 pm. I received a call from a driver stating that his car developed some problem and hence he is arranging for alternate car and he has arranged a share car. Driver name; Mr. Prakash Raj mobile; [protected].
My wife took trip and at Adyar the driver asked her to pay by cash and collected Rs.111/- (one hundred and eleven only) being half of the bill shown therein.
today I received a "pending payment" notice from Uber for Rs.1534.10 asking for 'authorize payment'.
this is totally cheating and seem to be well planed by the driver.
First - telling car under repair. Second - arranging for alternate vehicle . Third - requesting for cash payment and finally sending a bill for some fancy amount.
I request that Uber should intervene and prevent taking the above bill amount from my credit card which was not authorized for payment from me.
I also request you to check on the 'rocket' to save Uber name.
Thanking you
Manoharan

Rs 1050.60 has been deducted from my paytm wallet today on 24th dec 2016 all of sudden with a message- You paid Uber RS 1050.60 though i didnot book any ride. Please take immediate action you are not understanding my pain. I tried calling customer care but no response.This is fraud.This is not the fair way of doing business and i dont want to take any harsh action.

22-12-16 travelled by Uber. While booking fare shown as 97 on share & after ride charged 157 in ubergo by Paytm

Uber don't have cus. care no. Mailed concern & got reply on 22-12-16 as mail id is not Uber registered

On Aug 21, 2016 Uber confirmed by mail as mail id updated as [protected]@gmail.com. Attachment

Pl address
Sreedhar, HR & Legal

Not able to get Uber service. Then block me without proper reason.
I have attached mail communication between Uber Customer care with Cc to Uber Global CEO and our Honorable Prime Minister Mr. Narendra Modi.

Request to consumer complain forum to do needful as because all these types of private company cheating with we Indian in the name of promotion and etc.

Pls check the attachment to under the same.

Thanks.

Rgds
Debabrata Das

Hi,

I had a ride with Uber on 18th Dec 2016. I was charged double.
Rs 208.07 was deducted from Paytm account as well as drive took Rs 90 cash.

Pick up point - Parmeshwari Bungalow, Hermes Heritage Phase 2, Shastrinagar, Yerawada, Pune, Maharashtra 411006, India

Drop - P5, Sainikwadi, Vadgaon Sheri, Pune, Maharashtra 411014, India

Distance - 2.25 km
Start time - 22:37
End time - 22.45
Time taken - 7:44 minutes
Driver name - Dnyaneshwar

Registered number : [protected]
Registered Emal - kasif.[protected]@gmail.com

Respected Sir, I have a complain about Uber Cabs drivers Guwahati. Sir when they see that the rider is a paytm user then they start the trip before itslf, before the rider sits into the cab . because of which we are charged higher by them. secondly they before say tht they will come but later they dont receive our call and because of which we are cgarged the cancellation charge . Thidly they behave quite rudely they dont listen to us. they jst say that they will go to destination only and no where else. Sir these problem is becoming major in our city . so i would like you to please take action against this problem .

Thank You.

Hi. I am saravanan. I am happy to say connected with uber. Nowadays i pick up from kathivakkam high school road ennore area by uber. but i cant able to fix the destination point of my pickup area.I hope to rectify the above problem earlier.. i thought above issue is very bad in your application. If you didnt rectify the problem.. i coudnot use your taxi further..

I had just used uber once and paid via Paytm in full. I had a train to catch early morning and tried to schedule a cab. Astonishingly, I was unable to login. I duly made other arrangements for the travel and dropped a mail to über regarding the issue.
Their response was swift and asked for the screenshot of the message at the time of logging in but I was addressed by a name unknown to me.
I duly submitted the screenshot and politely asked them to address me by my name. Inexplicably, I got a response stating that my account was correctly suspended. Perplexed, I asked for an explanation.
Uber reverted stating that their system suspends accounts if considers suspicious created exclusively for free rides. Further, the system would not be distinguish between such accounts and genuine ones but nobody from uber can help or change the system.
My objective is not to resume services but just to warn users(especially new users) not to depend on uber in critical situations as the ride may not arrive due to unphatomable reasons that even uber does not understand.
My final response to upper follows..
(
No problem, it's über's loss not mine! I have used your services only once and have never used any promo codes! Your services were ordinary at best on that ride!

Any ways I will be forwarding our little mail conversation to all my contacts so that they could decide if they should "choose the system" that lacks human touch and intelligence! and handled by such potent individuals, like your goods self, who are happy to declare their helplessness.

Thanks for your time and You have a nice day
)