Uber India Complaints & Reviews

Hello,
i am ravi bhushan and my mobile no. [protected]. i booked uber cab today at pacific mall subhash nagar and around 7:45. Driver cancel the cab but I have charged a cancellation fee Rs 60 from Paytm Account.

Details are:
Paid for OrderUBER Order #dc062e9bd8754bff91bdc9e8d8200a0Paytm Cash Txn ID [protected]-12-11 07:51:55 PM.

please help, i need my money back to paytm account..
ravi

Uber has been charging me cancellation fee multiple times. Several time their drivers are at fault still we have to pay for cancellation. despite complaining for such cancellations, we get windows popping out demanding to pay for previous cancellations by any medium except for cash. I have paid twice for multiple trips which they deduct from my credit balance and also from my card.
Not only this, after resolving the above issue with company, the fees of multiple times calculated upto 300+ and was charged during my last trip.

Dear Sir/Madam,

Greetings…..!

am visit 2-3 time visit uber office showing my bank statement but no response so please request you to look into the matter details given below.

Payment not credited of 7th to 14th Nov 2016.

Vehicle registered in name : Aaryan Car Rental.
Vehicle number : MH 12 NB 2459.
Account Name : Umakant Somwanshi
Mobile Number : [protected]

Waiting for your positive reply.

I boarded the uber pool in the morning to go to cybercity and there was another customer as well along with me. I have taken several uber pool cabs I have never seen such a thing. As I did the first booking, I was supposed to be dropped first but he was more keen to drop another customer and then he went back to drop me. When the another customer said that this is how it is done, he became more firm in his point and agreed with her. He was about to bang his car into another car and when I pointed out that you were about to do an accident, he said don't tell me what to do and how to drive; you don't know anything and you are uneducated etc etc.
I am the owner of this car and I earn 3 lakhs per month and wife is a nurse in a hospital. You have not done any favor to Uber by booking the cab. It is my car and I will drive as per my terms.
Well this is a very brief story, I cannot express how much dangerous he was potraying himself at that time.

I have booked Uber Cab Monday 05-Dec-2016 Early morning (12:45 am) and the cab driver upon hearing my source and destination asked me to wait for 10 mins. I waited and when i called him back after 10 mins, he told he cant come and asked me to cancel the ride. I told i cant cancel, as it will remove 1 free ride of me. He told he will start the ride and end the ride from the place he is. When i checked the free rides, i see 1 has been deducted. I dont know why uber doesnt educate its driver to cancel the ride and ask the customers to cancel the ride.

It has been offered to add mastercard and you will get every 4th ride free..When i taken the 4th ride it asks me to pay so No offer applied.i sent several mails but No logical replies as all reps are illeterate and do no understand the querries..you ask a they answer b. They are deducted rs.1 from my bank account for the verification in the process of adding mastercard but never got the refund as promised.

Uber is fraud.

We are getting indecent calls from the numbers mentioned in subject. On search this no was found o[censored]BER. Plz ask this person not make indecent calls to ladies failing which we will be comelled to lodge a police complaint. Thanks and hope for the remedial action plz.Because my wife is getting disturbed due to these frequent indecent calls from this number mentioned in subject. Uber is a company with high reputation and person from this number is damaging your repo.

I took a ride with Uber on 3rd Dec 2016 3:52 PM IST. I booked a cab from Uber app. I wanted to go to destination 50 KMs away from me. It was showing 400-450 RS fare estimates. But in reality Uber driver charged me for 1760 RS in cash. When I refused the money then he started talking roughly with me and took money from me.In the journey driver has stopped the cab for around 60 mins on petrol pump. I have reported this incident to Uber support but no reply yet. When I reached Uber then they have sent me the mail like I have not been charged for single rupee. They have sent me bill of 0 RS. When I asked for refund then they have stopped replying to my emails. Also they have blocked me on Twitter. I want a refund of all the money. Please tell how can I launch the complaints against them. I have attached the email I received from Uber support. Also they dont show they charge for distance surcharge in fare estimates. I want my all money refunded.

I downloaded uber app into my mobile [protected] with operating system windows 10. I transferred rs 2200 from bank to paytm ac under uber app. Uber does not function in windows phone map well. I want to get my Rs 2200 out of paytm ac with uber. I am unable to do so nor use the amount. Pl help. Paytm is a dead loss when trying to get help from it. I do not intend to use paytm ever again but shall use cr/dr card with uber app on android mobile.

Uber doesn't attend to any Driver complaint issues.
I booked a cab for my wife who was traveling under medical conditions. When I was informed that the driver has been deviating constantly from the main road, I called him in his no. He picked up and said that to avoid traffic, he's doing so and immediately he hung up. I tried calling him back repeatedly but every time he disconnected the call. I called my wife and she said he got...

We were travelling to the Jaipur Airport with Ghanshyam (Screenshot attached)In the middle of the trip the driver stopped the ride and asked us to book another ride so as to fill his daily rides quota (which seemed highly unprofessional). And later again had us book him another ride.
At the end of the second trip when we reached the airport, the driver asked the combined fare of both the trips (which included the extra 25 Rs. meaning the base fare of the second trip), and also extra 85 Rs. as a parking fee for airport, which when later enquired was found out to be 0 as drop off requires no extra fees.
I found the behaviour highly unethical and also, the language was highly abusive. I was utterly shocked to see such behaviour and would plead you to take strict actions. And also, would request you to arrange a refund of the 110 Rs.
Thank you

My parents have been cheated by Uber Driver on 4-Dec-2016.
I booked a Uber P2 cab from Airport to Home, as the estimated cost was showing 550/-, so I have booked a cab, as I was out of station.
When My parents reached home he charged 800/- and did not show his mobile for bill. when I asked him how its showing 800/- now, as while booking it was showing 550/-, he said Toll has to be paid by customers and I dont know and he asked me to contact Uber for more details.
And he also said that you will get proper recipt to my E-mail after 2 hrs.
PLease take necessary action against driver and also on Uber for hiring un-professional driver. I think driver cheated my parents, as they are senior citizens and cant do anything against these people.

Attaching Documents along with Audio conversation with Driver

Uber driver Name: Pradeep
Uber Driver Mobile Number: [protected]

I took a trip on 1.12.2016 evening from my office at Powai to my residence at Malad distance 12-13 Km on a estimated fare of Rs. 216. but to my surprise I was charged from my office to residence on 54 KM at Rs. 731.2 as against the actual fare of 216. earlier i used to write to Uber Support
for all my fare related complaints on trip undertaken with Uber. I lodged the complain again this time on Uber Support but there reply as under:

From: Uber Support
Date: Fri, Dec 2, 2016 at 2:54 PM
Subject: Request not received: Fwd: Excess Billed on my trip on 1/12/2016 evening.
To: Girdharilal Gupta

[protected]
Hi there,

We're sorry. You’ve contacted an address that does not accept incoming email. We’re not monitoring questions through this email address and this request has not been received by our support team.

We'd love to help out if you have an issue. Please submit your request by tapping “Help” in the Uber app or by visiting help.uber.com from a web browser. There you’ll find answers to frequently asked questions and have the option to submit a support request.

We look forward to chatting with you soon!

- Team Uber

---

Need help accessing your account? Visit t.uber.com/contact-form

This email is a service from Uber.
[1VXX6M-O6Y6]

therefore i request you to resolve my complaint.

Thanking you.
G. L. Gupta

I've written to uber 3 times from the app and have received no response regarding my complaint. Now I'm forced to complain here in the hope that they will act professionally.

I booked a cab on December 1 and cancelled it within 1 minute because the wait time was too long. I was charged a cancellation fee for it and that too in the amount of Rs 234!!! Despite the repeated complaints I have not been refunded this amount. Why is that???

This is absolute unethical behaviour and blatant thievery and I demand that it be corrected.

I triambak gandhi is a regular user of your taxi service. Today i booked the taxi twice at 6o' clock both the times driver refused to take the duty. They themselves called and refused to go to my destination and moreover threathened to go forward and complain to the concerned authorities. The behaviour of your driver was very rude. The car was swift desire, no. Of the vehicle 3848, and the driver's mobile no. Is [protected]. Kindly look into this matter immediately or i shall stop using uber services. Please reply to my comlpain as soon as possible

Hi,
Today morning I started trip via uber cab from Rahatani and I reached my destination at 9 am, when I told to end the trip he told ok I will do that.
I confirmed him several times whether he has ended the trip or no.
he told yes its done and will be reflected in few minutes
But when I got down the cab I saw even after 15mins the trip was on.
After several calls of follow-up he finally ended trip after 20mins.
hence the amount of extra 20mins that is 20rs is extra deducted from my PAYTM account which I request to revert back as soon as possible.

Thanks
Asha
[protected]

Cab no. KA 41 B 7158
Driver name - Shiva Kumar
The driver was so rude that he just mentioned that he is at the location and said I must reach there If i want to. I couldnt find the cab and he was not ready to tell exactly where he is. He just cancelled the ride by himself and 50 rs was charged from my paytm.Not sure why such people are employed...!

Yesterday, 4th dec 2016, we had booked uber from datta mandir, sector 4, airoli to yogi nagar, borivali. While booking, system displayed amount of rs.633. However on reaching the venue, when the driver asked for making payment, system showed sum of rs. 1418. The amount was completely out of the range that system displayed while booking the cab. It was more than the double amount. This is very unfair in terms of the charge that you apply to the customer. I would require an explanation for the amount of rs.1418 amount that we had to pay. Also, in such scenario of demonetisation, we had to give up all the money that we had. This was the worst experience to have with uber and would never travel with the same. I would also recommend others not to book uber. I would require the details of the amount that the system displayed

Total money I uploaded to my Uber account is Rs. 3064.31 till date. The amount that I paid for all the rides through Uber till date via its wallet is worth Rs. 2561. The total difference is of Rs. 502.50.

Uber has been unfairly deducting my money and not responding me well. Even its drivers often arrive late and make me go late for places, especially for office. I repeatedly complain to Uber but all it does is a formality for all the complaints lodge rather than providing any solution.

Also, I took a ride o[censored]ber on 08/10/2016 where it cost me Rs. 61.48 and it charged me a penalty of Rs. 40 for cancelling the ride whereas I did not cancel the ride but it driver does and the total amount I paid for it was Rs. 101.48. When I took a ride back to the same destination from where I took the journey, it cost me Rs. 131.85, though, there was lesser traffic this time and even the driver took a shorter route. I asked Uber about it via email but did not get a proper response.

There are other such matters pending.

I sent a promotional code to my friend's mobile and downloaded and activated the code in Uber app in his mobile. Still, I got no money benefit in my Uber wallet or any such notification.

Uber app says that we would get a payback in case we upload its wallet with an amount of Rs. 222. So I usually upload my Uber wallet with an amount of Rs. 222. Still, I received no such benefit.

I booked an uber cab at 1:30 am on friday night, the cab driver told me he won't go to my home, this was my first uber drive.The driver booked himself twice and refused to go.He also stated that if I want to go, I should know how to drive a cab.He was pathetic and it costed me 120 INR for cancellation fee.He stated that he is driving his own cab so it's his wish whether to go or not, I have the reference number and payment slip, I even found him argumentative, so I feel Uber should hire people who are reliable, as drives are charging for services.It was swift desire and cab driver was sleeping on arrival. I won't ever use uber again.