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Uber India Complaints & Reviews

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Updated: Feb 11, 2026

Complaints 5933

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Bad 😕 It seems that Uber India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: New Delhi, Delhi, 110092

Website: Uber.com

I booked and Uber to (I.P Extension -Kantinagar) New Delhi However I waited approx 10-15 driver didn't came to pick up i don't know why . After all when he arrived he asked several questions about where you want to go, We told him directions but really I don't know why when we told him about directions he said he don't wanted to go .
Then i myself cancelled a ride to book another Uber then i went to my destination .

Now thing is i wasted my 10-15 minutes and when he came he rejected to go . why ? idk proper reason .

I even asked him why you aren't"t going he said so unauthentic reason that we don't go such area, then why you have kept such drivers .

I hope you"ll work on it and at least tell the driver not to react like that .

Driver Details :- Raj
Car :- Maruti suzuki Swift Dzire
Mobile no :-[protected]

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Address: 110057

Website: Cab booking

Today i booked a cab from moti baug 1, new delhi towards vasant vihar, new delhi. As soon as i selected paytm as a payment option my account got suspensed. I have not done any crime or not misusing any account. Now your team is responding as this is flag issues we cannot help you anymore. Please take my complaint under your notice. Try to resolve it. I know their are n number of option for travelling. Some people get used to your's services.
Hopefully.

Priyanka

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Address: 560037

Website: /www.uber.com

Dear Uber,

First two images showing the trip on 23-Nov-2016, it is asking for double payment.

Last image is showing the trip which i didnt took the trip and no where it is mentioned in my trips but while booking it is asking to pay amount for the trip ? Why should i pay if i didnt use the cab ??

One more thing is i have taken this trip in OLA and paid by card which has been confirmed by OLA Also but why this is reflecting in UBER ? Regarding this i have shared the image 4 for your reference.

You can go and check my trips every trip is making a problem and irritating.

Is uber is genuine service or any fraudulent service ? We cannot sit and write email every time for your fraudulent services.

Why don't you provide any customer care number ?
Because you know already these fraudulent services happened and continuing so you are not providing this customer care number.

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Address: Mumbai City, Maharashtra, 400067

Website: [email protected]

Yesterday around 8.30 am i booked uber from charkop to thane (Tip top plaza) through email id - [protected]@gmail.com.
The normal fare becomes around 400-500. As there were many orders, the notice came that 'ur final fare will be 1.9 times regular fare'. Though it was behind our limit and it was our 1st time too to go at peak hours, but as we where in hurry, we booked it, but the final fair became 1119, which became a too large amount. We have definately paid full amount, but we hope some refund.
Please look after it!!!

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Address: Mumbai City, Maharashtra

Website: www.uber.com

Today morning i booked uber from my husband account, i told him to go by jvlr route but he dont want to listen, started arguments with us, he said, "if you have probrom then get down from my cab, and if you want to complaint, go ahead, i dont care". So many time i travelled by uber but never met manner less driver. I[censored]ber drivers having so much attitude then no need to drive or if driving then no need to charge for trip, it must be free for all, because we are paying for allowing driver to misbehave with us. Today's trip is very very bad. Dirver name: asif cab: toyota etios - mh04gd8172

Above text already posted to uber complaint forum, but i got sorry msg only. I am not satisfy... Uber should not be hire this type of guys... They dont know how to talk to customer, they treat like they are giving free ride.. We are paying 300-500 rupees for expecting good serivce, not for bad serivce, means that angry uneducated manerless driver saying get down from cab.

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Address: 411038

Website: help.uber.com

Hello,

I wanted to link my paytm account with UBER. So I deleted the existing payment method in UBER. Although it was a paytm account in UBER app it was not getting synced. So deleted that account thinking that the money will be seen in the Paytm wallet again when I will add it back. But unfortunately couldn't get my money back in the wallet.

And Uber is so irresponsible and fraudulent company that there is nothing like email support or on call support for customers. They don't even reply on a website email complaints.

Kindly please do the needful.

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Website: Uber.com

I registered for uber lastweek in Mumbai and loaded Rs 1000/- thro paytm wallet. At the nick of time (20/11/16)while I was going for airport the payment mode gave error message that it is verified and locked the account. I had to plan with some other car rental. Again in chennai the next day the same thing happened while booking for railway station. I repeatedly sent emails to Uber & Paytm to refund the amount and de activate the account. Neither of them responded. It is like fighting invisible enemy. The callous attitude is too much of an insult. No one to contact. No customer care.Thanks I just loaded only Rs 1000/- I strongly feel I should get back the money from Uber

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Address: Pune, Maharashtra, 411057

The driver cancelled the trip from his side, but Rs. 60 was deducted even though no trip happened. This is cheating, the driver without any reason cancelled the trip. Action should be taken again the driver and my deducted amount should be refunded. Along with it there should be a check on uber on harassing customers this way. The driver name is Krishna and his number is [protected]

Please take necessary action and also refund my amount. Else we will lose trust on Uber.

Regards,
Manas..

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Address: Raigad, Maharashtra, 410209

Website: help.uber.com

I amol jadhav (Mh-46-ad-1444), worked for uber and approximately i took 12 pick ups, but i didnt received any payment for that. Can you please revert me on this.

My only source of income is driving and if owner likes uber didnt provide any payments then how we can survive and how we can provide the service for customers.

Amol jadhav

[protected]

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Address: Kolkata, West Bengal, 700026

Website: www.uber.com

Dear Kavya/ Uber Team,

As informed, I have selected #Uber-wallet for the cashback. I don't know how come #Uber select the other option (#Paytm wallet) after asking me.

And anyway I have sufficient balance at my #Paytm-wallet. So there is no due from my end for the 17th Nov'16 trip. As far #Uber protocol, if the customer doesn't have the sufficient balance at his/her #Paytm wallet then #Uber automatically asked for the 'cash payment', which #Uber didn't ask. So it means I have sufficient balance.

#Uber cheated me. Took the amount (Rs. 270) without any proper reason. I have already raised this issue to 'consumer Forum Court'.

Thanks,
Sandipa

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D

devang1973

from Mumbai, Maharashtra

Nov 23, 2016

U come out with offer with Paytm for cash back.everytime one has to fight with Paytm to get back cash back. When we ask Uber for a help they simply say offer from Uber and they cannot help. We receive mail from uber. So Uber is equally responsible for problem face by clients.

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Address: Bangalore, Karnataka, 560004

Website: UBER

My trip on the 22 Nov at 3:28pm in Bangalore for Rs 117.23 could not be paid for as my VISA-Debit card did not go through. I do not have another Debit or Credit card to change in Uber system.
Unable to contact UBER.

My Debit is valid and working well as UBER charged the card Re 1 initially testing of card and that has gone through.

Name of Driver is Madhukar. Excellent 5* person.
I am not able to delete the VISA in the UBER payment system app.

Tried to re-enter the same, but of no use.
I would like to settle this as soon as possible.
Please help me in this situation. UBER payment system in not efficient.

Uber India customer support has been notified about the posted complaint.

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Michael William

from Mumbai, Maharashtra

Nov 23, 2016

Not applicable promotional code, as well as fare different when i reached my designation

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Address: Kolkata, West Bengal, 033

Website: www.uber.in

I prebooked ubergo for the trip on 21st Nov 16 from DLF1 rajarhat to pyrbayan, sodepur.( swift dzire driver tarun Kumar, car no not available in trip history!) During booking the estimated charge was 243-352 rs. There was no intimation about any surcharge. However, I had to pay 1*8 surcharge of rs 251. I want an explanation for this fraudulent charge and refund if the surcharge!

Thanks,
Banhisikha Goswami

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Address: 560016

Website: www.uber.com/en-IN

Actually this complain is regarding the fare issues as well as returning the item that I left unfortunately in the cab andt he trip amount was displayed as Rs 379.12 as per attachments you can check below and I have been charged 430 rs than the actual money I am attaching the png image please check it and as soon as the driver left from the destination point I contacted him that I left my phone which was put on charge he told me come to him and collect it and he was at a very far distance and told me If in case if he will pass my area then he would think to give back my phone to me this kind of attitude is unprofessional and he was not talking to me clearly I didn't like this attitude it's unprofessional below are the details of cab driver and number I look forward to you to take appropriate action as soon as possible It was my worst experience o[censored]ber ride till now usually I don't complain for small things I kinda ignore it but today I can't ignore this.
KA028359 Swift Dzire
Chethan
[protected]

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Address: 110047

I asked the driver to take a route instead he took the route which i didnt want to...he he knows only this route, he says i[censored] wany to your route to be taken then tell me all the directions without being wrong, to which i said Use ur GPS But he didnt listen to me. I said i will complain to which he responded go and complain to anyone, i am not afraid of anyone...i had to pay Rs.100 extra for the route the driver took for the toll which cud had bern easily avoided.the driver was very rude/unprof... and didnt know how to to women.Then i complained to uber but instead trying to know and correct my problem, they say RESOLVED without solving it or taking action against the driver..so very IMMATURE ON BEHALF O[censored]BER...very bad experience with UBER, I will BLOG bout it and let know of it to as many as i can to tell them the ATTITUDE FROM/O[censored]BER towards its customers..

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Address: 600110

Ibooked the cab TN02AY8868 from KTS Nursing home to SBS hospital. The driver on seeing the patient just cancelled our trip and went away without informing. I very bad and irreaponsible attitute. To know the situation I called the driver but he dint even mind to pick the call. A very bad attitude. After that i booked another cab and reached the destination. A fine amount of extra Rs.50 was charged for me for cancelling the trip. I had to pay the fine amount for the driver cancelling my trip. I need a reply and my fine amount to be paid back.

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V

valsa paswan

from Ratlam, Madhya Pradesh

Nov 21, 2016

Date-14/11/16.
Vehicle no: MP04T5498..CHARGED AMOUNT.! though it was our first ride...we were already informed that first is free and they charged 240RS..from Khajuri kalan, piplani to Halalpura Bus Stand, Bhopal...we would like to get the reply for this inconvenience caused by Uber..

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Address: 600100

Good afternoon,
Its really upsetting to bring to your notice about this issue being an regular customer o[censored]ber cab service in chennai. Last night, i experienced a really bad experience with uber cab driver. I was sitting next to the driver's seat and while i got down no one was pooling besides me. I had left behind my phone in the cab but called the driver (To his number) almost immediately. Instead of returning my phone, he spoke in foul language, abused me verbally and he said that he is not going to return my phone and then switched it off. As your loyal customer, i humbly request you to take action upon this driver.

Trip details:
Date: 20/11/16
Uber pooling
Boarding point/time: pallikaranai, chennai, tamil nadu, india/ 20.30 ist
Drop point/time: tambaram railway station, chennai, tamil nadu, india/ 21.15 ist

Driver details:
Name: padmashekar (Photo attached)
Contact number: [protected]
Car: indica (White)

Phone details:
Model:samsung a5 (2015) (Grey)
Mobile no: [protected]
Cost: rs 17, 000
Thank you,

Yours sincerely,
Surendran p
([protected])

Uber India customer support has been notified about the posted complaint.

Nov 21, 2016

Updated by Surendran.mec Good Morning,

Its really upsetting to bring to your notice about this issue being an regular customer o[censored]ber cab service in Chennai. Last night, I experienced a really bad experience with Uber cab driver. I was sitting next to the driver's seat and while i got down no one was pooling besides me. I had left behind my phone in the cab but called the driver (to his number) almost immediately. Instead of returning my phone, he spoke in foul language, abused me verbally and he said that he is not going to return my phone and then switched it off. As your loyal customer, I humbly request you to take action upon this driver.

Trip details:
Date: 20/11/16
Uber Pooling
Booking name: Nivedha P
Boarding point/time: Pallikaranai, Chennai, Tamil Nadu, India/ 20.30 IST
Drop point/time: Tambaram Railway station, Chennai, Tamil Nadu, India/ 21.15 IST

Driver details:
Name: Padmashekar(Photo attached)
Contact number: [protected]
Car: Indica (White)

Phone details:
Model:Samsung A5(2015) (Grey)
Mobile no: [protected]

Thank you,

Yours sincerely,
Surendran P
([protected])

On Mon, Nov 21, 2016 at 10:43 AM, surendran stygian wrote:
Good Morning,

Its really upsetting to bring to your notice about this issue being an regular customer o[censored]ber cab service in Chennai. Last night, I experienced a really bad experience with Uber cab driver. I was sitting next to the driver's seat and while i got down no one was pooling besides me. I had left behind my phone in the cab but called the driver (to his number) almost immediately. Instead of returning my phone, he spoke in foul language, abused me verbally and he said that he is not going to return my phone and then switched it off. As your loyal customer, I humbly request you to take action upon this driver.

Trip details:
Uber Pooling
Booking name: Nivedha P
Boarding point/time: Pallikaranai, Chennai, Tamil Nadu, India/ 20.30 IST
Drop point/time: Tambaram Railway station, Chennai, Tamil Nadu, India/ 21.15 IST

Driver details:
Name: Padmashekar(Photo attached)
Contact number: [protected]
Car: Indica (White)

Phone details:
Model:Samsung A5(2015) (Grey)
Mobile no: [protected]

Thank you,

Yours sincerely,
Surendran P
([protected])

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pratibhashri

from Pune, Maharashtra

Nov 21, 2016

In today's trip I ave charged unnecessarily by the cancellation of cab through Driver why would i pay for it I need my money returns.

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Address: Chennai, Tamil Nadu, 600092

Respected Sir/Mam,
Yesterday(20/11/2016), at Night I had hired a Uber pooling cab. Before I left the cab, I had left behind mobile phone(Samsung A5). After a minute I had called the driver and he verbally abused me and then he switched of my phone. As a reputed company like Uber I expect you to fix this issue as soon as possible and I kindly request you to take action on this driver.
Details:
White Indica
Driver Name: Padmashekar
Driver Contact: [protected]

Uber India customer support has been notified about the posted complaint.

Nov 21, 2016

Updated by surendran stygian Good morning,
Its really upsetting to bring to your notice about this issue being an regular customer o[censored]ber cab service in chennai. Last night, I experienced a really bad experience with uber cab driver. I was sitting next to the driver's seat and while i got down no one was pooling besides me. I had left behind my phone in the cab but called the driver almost immediately. Instead of returning my phone, he spoke in foul language m abused me verbally and he said that he is not going to return my phone. As your loyal customer, I humbly request you to take action upon this driver.
Trip details:
Uber Pooling
Booking name: Nivedha P
Boarding point/time: Pallikaranai, Chennai, Tamil Nadu, India/ 20.30 IST
Drop point/time: Tambaram Railway station, Chennai, Tamil Nadu, India/ 21.15 IST
Driver details:
Name: Padmashekar(Photo attached)
Contact number: [protected]
Car: Indica (White)
Phone details:
Model:Samsung A5(2015) (Grey)
Mobile no: [protected]

Thank you,

Yours sincerely,
Surendran P
([protected])

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Website: uber

SIR
I would like to complain against your car driver(no TS06UB0759).
This car driver hit my vehicle (CAR NO AP29AT2091) AT 7.45 PM Today at kamalanagar, ECIL. when we asked him stop, he told he is taking vehicle aside and drove rashly/ very speed and taken left turn at Radhika theater X rd and ran away. My car was damaged. I request you to not to heir such people. If you cannot take action and i dont receive reply i complaint against driver and write to RTA concern.
My address: RAVISANKAR SBH NRI BR, HIMAYATH NAGAR HYDERABAD
MAIL: [protected]@rediffmail.com, , Ph [protected]

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Address: Kolkata, West Bengal, 700026

Website: www.uber.com

I booked uber on 17th november 2016. Uber fare shows rs 60. When the trip ends it shows rs. 330. I had to pay the amount (Rs. 330). The driver said that original bill was rs. 60 however it shows 330. He has no clues. Informed uber the whole matter, but as they mentioned they are clueless. They are still trying to resolve, which is still pending.
When without any reason they charged extra, then without any delay they should refund the money.
Please note, before also i have faced the same problem from uber. Don't understand how can they do mistakes randomly.
Dear uber team, we are not fools. Either you refund my money else will take legal action against you.

Thanks,
Sandipa

Uber India customer support has been notified about the posted complaint.

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kt44

from Delhi, Delhi

Nov 21, 2016

The driver drove down the wrong side of the road in a fast and aggressive manner. When I complained he became aggressive. The drive should be reprimanded or re trained or his license suspended for some time. Uber Driver Name: Jagan Car: Maruti Wagon R Car Number: MH 47N2822

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Address: Bangalore Urban, Karnataka, 400053

Website: Uber

For the second time in a row, i have been overcharged by uber drivers at bangalore airport. They either sweet-talk you into paying more ir their meters are rigged. I was asked to pay toll, which even the driver did not pay. He took advantage of the fact that i was tired after catching a late-night flight. Customer service gives stock responses. Your complaint is never addresed. I am done with uber.

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Vandana Chakrabarti

from Chennai, Tamil Nadu

Nov 21, 2016

For the past one week, whenever I try to add money to Paytm wallet through the Uber App, I get the message, "Sorry, something went wrong." I am unable to make online payment for Uber rides.

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