Feb 15, 2017
Updated by Raj Suryavanshi This is to inform you that I have been a partner o[censored]ber for the last one year and have been able to contribute in Ubers as well as my personal growth quite well.
Due to some financial crisis I had to stop the cab for a few months and as soon as the situation became normal, I started the cab services once again and Uber was my first choice (resumed in Oct 2016).
The driver was working fine and was able to earn well. however the things become worst when the amount that we earned through online transactions was not credited.
There were several inquiries raised through the helpline number, however I was only assured that the payment will start getting credited one the account details are updated. After waiting for 2 weeks, when I was finally informed that the account details have been updated (The happiness did not last longer) However the account is negative by 12000rs/-.
In such critical condition hearing such statements was not at all pleasing.
checked with the rep again and found that as per them. The device which was handed over first time when we become the partner was our liability. while the internet charges were also the burden on us.
I informed rep that the information to your authorities regarding the device has been stolen and is no longer been used was already provided in the month of May/ June when the first call was received then also these charges are to be paid by us(as per rep).
The rep was unable to understand and we were also hopeless as "There was no prior intimation provided regarding the same."
Finally visited the Uber office in Hauz Khaz hoping something positive will be there for us, however it was nothing but disappointment as Rajesh (one of the Executive) said that there is no other way out whether your were informed prior or not you will have to bear the cost of it.
It seemed like all the doors were closed onto our face.
Request him to provide alternatives however none of the executive was ready to listen.
I felt like cheated as there was no proper intimation regarding the deduction yet disappointment was there when it comes to customer service.
Now there are several points that I would like you to help me with.
1. Why was the deduction done from the account without prior intimation
2. Even when the charges of device were deducted then why does the company want another 12000/- Rs.
3. It is the policy o[censored]ber that they never inform the partner will do whatever they want.
4. The Hard money earned has not been given and there was no support from any of the offices available.
Kindly look into the matter and help me with the desired amount.
Your help will be appreciated.
Thanks
Raj Kumar Suryavanshi
Contact#[protected]
Vehicle#DL1YD8347
Driver's contact#[protected].
