Uber India Complaints & Reviews

Just now I came from Bhubaneswar to jatani. At the time while I booked it was showing 180 rupees to 250 rupees. But while I reached at the destination the driver asked 450 rupees as the meter showing 450 rupees.
While I asked the cause, the driver said that your destination path was in searching mode.
So, it's a very cool way to cheat the customer.Because, the distance was only 18 kilometers, then how it became 450 rupees.

This happened in bangalore. I ordered the uber go, it arrived on time too. I wanted to go to silk board but this driver i don't know what kind of dumb person he was took a wrong turn and i reached my destination in 1 hour where i usually reach by 20 min. This is totally unacceptable, u should definitely take strict action on these dumb drivers. Not even that, that driver dint even inform me that the payment is already done via paytm and when i asked about it then he told tht the payment is done.

Yesterday due to misguidance of the uber driver I had to cancel my ride after 5 minutes. He totally misguided me and kept me waiting. He was at some distance but he constantly kept saying that he was coming. This is not the first time i hv faced this treatment from uber. Earler also i have found drivers misguiding and delaying and thus creating harrassment and tension during rush hours. Kindly refund my cancellation charge as I was forced to cancel due to the driver s delay. I am expecting a redressal asap

Date of incident:[protected]
Driver name: Rajendra, Uber Go

I booked a cab in Pune from Wakad to Pimpri which is 11 Kms and the fare approximate while booking was 110 -130. I took the ride and got down at the location which I had entered as destination. My payment method was through card so I did not bother checking if the driver ended the trip or not while getting down only to realise the next day that he didn't.

The driver drove another 30 Kms further after dropping me before ending the trip. So, I was charged 523.98 INR instead.
The fare now also included a distance surcharge of INR 223. So, I contact Uber using their app asking for a refund. A day later they refunded back only INR 182 based on some random calculations.

I have still paid INR 342 which is way more than what I was supposed to. This happened because they did not make any adjustments in the distance surcharge (which included toll etc) of INR 223 nor the journey time. (Please note that I did not cross any toll posts either).

I request a refund of the entire distance surcharge and also reduction in the travel time as I reached my destination in 25 mins.

I am attaching the invoice for reference.

In my trip from noida, dlf mall of india to nehru place dated, 03/12/2016 i was charged a sum of 100 rs. As toll fare. I would like the company to clarify this?
There is no longer any toll charge when we travel through the dnd flyway as per the supreme court ruling. The said sum was deducted from my paytm account without any prior notice.
I would like it refunded asap. I regularly use uber and if this is not resolved immediately it would reflect very badly on the company and its treatment of its customers.
Details
Ubergo maruti suzuji dezire service (Dl1yd7330)

Uber order
#49d4e3a41dc148f4a5bcd41b68500a0
Paytm cash txn id [protected]
[protected]:49:09 pm

Dear Sir,
I has a trip on 01 Dec 16 after 5 PM. It is found that I have been punished by the driver Rajesh Kumar by riding the car in a traffic prone area and longer route knowingly which is not excusable. As per my advice the driver did not use route but over ruled stating that he knows better route. Likewise, he took trip duration 1:6:59h and distance about 32.44 Kms instead of 28 Kms and 45-50 mints where costing excess bill amount upto Rs. 436.23. The approximate amount should be Rs. 370-380 only.

Secondly the distance surcharge of Rs. 102/- shown in the receipt is not understood. When the vehicle is available at Dharapur Chariali waiting for riders and it did not take more than 5 mins to reach me (pickup point), and question does not arise for payment of toll tax or other charges during the trip and also I did not travel to and returning from airport. It appears that UBER ride taxi service making a great money earning business cheating the customers all over advertising through various options at cheapest ride. I found number of times cheating by the drivers and charged excess. The receipt sent to us itself bogus showing distance surcharge. It is confirmed that in Guwahati no such toll tax applied.

There is also no proper email ID given by uber for submission of complaints against the drivers and for other problems.

Submitted for your information and necessary action with suitable reply, please.

With regards,

Haibat Ali
Dharapur
01/12/2016

When i booked from arekere micolayout bannerghatta road to m s ramaiah road gokul ext, the fare showed as 440 /- with a time line of 1.30 min.. But it charged 745/- and the driver mentioned that in evening it is more and uber does not mention the correct fare in the beginning and also charges almost double money from customer and in-necessarily the driver gets the shouting due to a great cheating company - uber... Be aware of this cheat taxi service provider... Do not use this cheat company...

When I booked the cab through Uber app from Kandanchavadi, Chennai to Palavakkam chennai, the amount to be displayed range approximately INR.70 to 95 on 2nd Dec 2016.

After completing the travelling they charged INR.228.

This is cheating kind of activity, And also really I got disappointed.

This is the bad experience faced from the Uber India services.;

Uber cabs Charging more than 2.5 times than nominal fare even at early evening like 7pm. Locality OMR chennai. Cab fare from my place to destination takes around 230-240 rs. Evening time they charge you 400-600. Distance travelled around 20kms. I can still understand for night travel. But at regular time, they are increasing the fare without any logic. They are exploiting the system.

Driver of mh-03-bt-338 used abusive words to us.. We were in our car. The driver of your car tired to overtake from wrong side viz. Left side. He stopped the car in the middle of the road n used abusive words n fought with us.. This tuk place at 3:05 pm at juhu near sujay hospital. Please note that my two daughters were in the car still your driver used abusive words.

Today at 10.21pm i booked a cab . My mother and my aunt wanted to go to cottenpet, bangalore. When the cab arrived the 2 back seats were already occupied be two men. I asked him how can we sit inside the car. His reply was "please adjust". How can a person talk to women like that. Please take action against him.
His details - SOMASHEKAR, Tata Indica car, his mobile number [protected].

On 1st of december at 2:10 i book a ride with uber by my paytm account, and it got successfully booked. I had the information about driver and cab, but when i tried to call to driver for asking the location i found the number is not in service. I waited for 45 minutes for the driver, i tried to connect again and again to driver cell number but i got failed. After that i booked a auto riskhaw and went to my home, after reaching home i checked my uber account and i got surprised? My uber account showed me that i have to rate to driver for my ride. It shows that the driver picked some wrong guy instead of my ride. The ride was booked by my paytm account and the amount has deducted from it, i want the refund as soon as it possible. What actually is happening with uber, if the ride is within 10 km, driver shows (Nakhre), but if it is more then 20km then they are happy to take you to the home.
[protected]
Akash

Dear sir,

I booked a cab at around 11.00AM from Rainbow [protected]@Gunrock to go to KPHB.
The driver informed that he was at Hitec city and could not come and
requested to cancel the trip. Hence I cancelled the trip. But to my
surprise cancellation charges of Rs.50/- debited to my account. The
cancellation is not because of my fault. Hence I
request you to recredit the amount to my account. Till now I felt that uber
is customer friendly but the above incident proves to the contrary.

Anticipating for a positive reply.

Yours
P RAMAKRISHNAMURTHY

I have booked Uber cab on 27th November 2016. I was supposed to catch my train at 11:45 am the driver confirmed that he will there to pick me around 10:30 am. But he didn't come, didn't receive my calls n didn't inform me as well... so because of this i missed my train ... can you please address this ??? because this is so unethical, unprofessional and so annoying ..

Dear sir

I booked an ubergo yesterday from my number [protected] and went to 14 km away place. Uber suggested fare was 117-153. I asked the driver to stay and being me back after one hour., Which he did but did not explain that it is going to cost me.o much. When I came back he asked for 423 rupees...

I found it very expansive next time I have to think before riding an uber

Hi,

I am a frequent traveler with UBER, i was using OLA from past 2 years and i switched to UBER due to their bad customer service. Now i dont expect the same from UBER.

1. Unable to apply coupon:
I did not get any option to enter the coupon code(25ON25) in two of my trips which i took within this week on cash. I wrote to your team and they gave me lame excuses saying you cannot apply after your trips and so on. I also sent the screen shot and now i request you not to ask me for the screen shot again. I am fed up of this. I request you to transfer the coupon value to my UBER account for both the cash trips which i made.

2. I added Rs.222 to my Paytm account due to 25% discount as UBER said not paytm:
The trips i took starting from 21st Nov i did not get my cash back on those trips now your customer service is telling me to approach paytm.
Why should i approach paytm as the offer was given by you not paytm. It has happened in the past as well. However, i was timely resolved.
Why is it happening so frequently. There is definitely something wrong with your system. Please credit my cash back to my paytm account.

I would request you not to waste my time and your time as well by exchanging email as i have clearly explained the issue above.

Regards,
Deepak Chaudhary
+91-[protected]

My Last journey fair was 50 but i was charged 110Rs.I was charged 70Rs more for what.I have also not cancelled any previous trip then why was u charged more.Kindly look into the matter seriously cause i was unlawfully charged more and this can end up to a very serious situation.Kindly refund me back the extra amount which i have paid with additional compensation for harrassment and unlawfully charging more

I had book a cab but the cab driver not cal me when I called him he was very far from my selected location then and said that i am too far from my my location and he already crossed my selected location than we have no option and than we request him to cancle it because he have no option we were getting late. he cancelled their self but in my account it's showing cancellation charges, i am regularly use that but this time it's very disappointed me...kindly help me...

Yest I had booked uber pool at 7.while booking it was showing 5 min but later 12 min.cab arrived late.later on after 15 min driver got another pick up near Tavarekere near some hotel .v went at that hotel n was waiting for 15 min for co passenger.but he didn't come still 15 min.later on I think driver cancelled his trip.v started trip from hotel.but their was huge traffic on Tavarekere main road.my train was at 8.50 pm from Yeshwanthpur railway station.driver dropped at 8.30.from their I went to metro station runnin n caught metro .i reached at 8.58pm to Yeshwanthpur railway station .by d time I reached their
Train had left from station .later on I booked by bus at 9.45 pm n came back to native .if v book cab n cancel d trip u charge us cancellation amount .if driver n co passenger does late u won't charge anything .bcos of co passenger I missed d train n suffered a lot yest .its my request pls to cancel d trip of co passenger in uber pool if dey come late after min .

I had registered with Uber for cab services and added money to Paytm for payment. But now mainly after the demonetisation unable to login or book a cab even if I am able to login, No response to my complaints. I am unable to understand how a company is allowed to run without a customer care contact/phone number or email id to communicate directly. I have attached the screen shots of error I get while trying to login. May I request to look into the matter and get me some solution from Uber. I want to deactive the account with them and stop using their services.