Uber India Complaints & Reviews

Hi

I would like to put the following grievance for your immediate action:

I used Uber service for my trip on the evening of Wednesday, 9th November 2016 at 17.21, the charge for which was INR 453.48. After reaching my destination I authorized the payment for the trip using my Citibank credit card, ending in digits 4241. I received a text message from Citibank at 20.07 stating that the transaction was successful and my card was debited with the said amount. However, I did not receive a receipt of this payment on my e mail.

On 10th November evening, when I tried to make a booking through my app, I was shown that there is an outstanding balance of 453.48. When I tried to authorize the said payment again, I have not been able to do the same. I tried the same with two other credit cards as well with no success. Every time I am told that there is a problem processing the said charge. The same has been happening till date. I have not been able to book a cab when I needed it the most.

As you are aware, there is a problem with the use of cash due to the restriction of 500 and 1000 rupee notes by RBI. At such a time, when we need to avail cashless services the most, Uber has failed in upholding the same.

Basically, it is a payment that I have already made. My bank has confirmed again yesterday, when I called them, that the transaction has been successful from their end and the amount has been sent to the Uber account.

I am a regular Uber user since the last several months and it is frustrating to know that such an issue can occur. I tried to raise my issue through the app at least three times since last evening, but I was not able to speak to any customer care person to put forth my grievance, neither was my issue addressed successfully. In fact, your app does not have this kind of a grievance stated at all!!!

I request you to address my issue urgently so as to enable me to use the Uber services effectively. Also clarify that there are no outstanding payments against my account.

Hoping for a positive and speedy action from your end.

Hi,

On 8thnov, i have booked share cab for my parents from ramnager gundu to miyapur. Share price was rs.255 and travel time was 81mins. All of a sudden cab driver janardhan who owns swift dzire dropped my parents at secunderabad railway station and took the cash amount of rs.95 and at the same time i was charged rs.32 on my paytm. When my parents asked why did he dropped there.. He just replied bluntly that i booked the cab till secunderabad. He drove only 3 kms from my home and that too in a share and charged double (Paytm & cash) and also complete waste of time. We have to book another cab and return home safely. I never know that uber drivers are so pathetic dropping midway and collecting money from people like my parents as they arent aware of the cab booking process. Not sure uber has cheated how many else elder people and grabbed the money free of cost. I requested for full refund which 95+32 = 127 as we booked another cab from station and paid rs.188 and wasted complete 1 hr for whole process.

I have sent twice the complaint to uber support but no response yet..

Neither they are checking on the issue nor they are working towards it..

I request consumer complaints kindly help me with this issue so that they wont repeat or be careful with their drivers and also get my monye back which has been stolen my their driver,

Thank you,
Chaitanya

15th oct 2016 at 5.57 pm trip from greater noida to new delhi railway station. Rs 622.17 was paid by me in cash to the driver, since funds in my paytm wallet were low. I asked the driver whether to make the payment in cash, to which he replied in the affirmative.
Subsequently this was also deducted from my paytm wallet on my next recharge despite informing uber in advance by email.

I booked a UberPool from KPHB to Us consulate in Hyderabad. Ride share was Rs. 30.Fare estimate came out to be INR 106.41.but final because of promo code amount reduced to 30rs.at that iam not carrying my mobile phone, he observed that, taking it as advantage, Charged extra money by showing other costumer bills, I am in hurry for attend the interview.when i back to home after seeing the invoice from Uber I understood that cab driver cheated me, there is no relative response from the Uber center.
On complaining Uber, they said that fair calculation is fine and refunded just INR 75 as Uber credits.
Attached screenshot clearly shows ride estimate to be around INR 30 via UberGo from original pickup location to final drop location for which I had to pay INR 150 along with inconvenience of standing on road and wait for UberGo.

Dt : 09/11/2016

Sir,

Today i had booked cap pickup at 2:21am from my number [protected] from Taltej to sardar vallabhbhai patel airport- Ahmedabad and i have received one Driver name Mr. Jatin his mobile no [protected] Tata Indica, I called for pickup he said will reach you in 5 min after that he didn't pick my call, so i cancelled and booked another vehicle and vent to airport in time.

So my request is why you people charged Rs.40/- for that even though it is not my fault. Why i should pay.

Regards,
Rajinikanth.K
[protected]

I have booked a trip at 9:57 am on 1st November, tuesday from Maratha Colony, Dahisar East, Mumbai, Maharashtra 400068, India to
Datar Colony, Kanjurmarg East, Mumbai, Maharashtra, India.
My driver after contacting him said that he is in dahisar west and was not ready to come to dahisar east. so he told me to cancel the trip.
I have given the same reason for cancellation also.
Now in todays trip from krishnavatika, dahisar east to bhaktivedant swami marg, cooper hospital the actual fare was 264 with promocode 75 rs. discount i.e.190 but rs. 60 are charged extra for the earlier cancelled trip.

it was not my fault as driver has denied and forced me to cancel the trip. He was not ready to come also and was not picking up the phone.
please look into this matter.

After waiting for my cab for 10 mins (the ETA was 2-3 mins), my driver started the trip. Also, even after I called the driver and asked him to end it, he didn't bother to do that. I had to raise an emergency to get it cancelled so that I could book another cab. Would require immediate action on the driver with an update on the same failing which within the next 24 hours, I'll lodge a complaint in the consumer court.

I want to raise a complaint to your service that yesterday I used uber cab and I found in my bill detail that Distance surcharge was Rs. 13.24. Why this is added provided I haven't used any toll and other extra paid services.I booked the cab on normal charge then why your system added distance surcharge. This kind o[censored]nethical charges will spoil your image among customers. I am regular user o[censored]ber but this kind o[censored]nnecessary charges are not acceptable without taking permission to customer.

Its very unlawful activity from your side.
For detailed charges, find the trailing email and revert my extra money which is not to be charged.

My email id is [protected]@gmail.com

I booked an uber to gulmohar park to go to central park 1, golf course road gurgaon. The fare on my phone was 153.99 but when my assistant who went in the car reached destination the driver demanded much more and showed his phone.
This is not the first time that the drivers are overcharging and i want to know why it is happening.
Surender with dezire car number hr55v5962
Await your urgent reply.
Mrs ravindran
[protected]

Hi, i travelled from dlf cyber city to dwarka on 19th oct 2016 via uber share, at the time of booking, i was shown the total amount that was due on me was 211.07 however when i de-boarded the cab. the driver asked me for an amount of 411.07. i asked him the reason for overcharging, and the reply that i received was that "ma'am you can check with the support team for this, i am just charging what is appearing in the total bill". though i gave him the total amount later i checked the history in which i found that on 5th october 2016 i cancelled 2 of my rides since the application was not working and i did not receive any cab details as well. i was charged rs 100 each for those 2 rides.

This is an unfair practice, no one cancels his/her ride for fun, i was not able to get the cab details (due to application bug) because of which i cancelled my ride.

Kindly look into the matter and help in getting the refund from the company

I took the ride from Indiranagar KFC signal to Cessna Business Park, Outer ring Road, Marathahalli in Bangalore on November 7th 2016 .The distance comes to around 14 kms. While booking the trip, it estimated a fare of approximately ₹ 245 . But, they charged ₹799.96 that included distance surcharge and Surge x2.0 pricing. This is highly annoying. At the time of booking I was not even notified about any surge. The kilometers covered as per the receipt is 35 kms which is not correct.

Please find the details of the ride.
Pickup:-8:51 | 40, 4th Cross Rd, Stage 3, Indiranagar, Bengaluru, Karnataka 560038, India
Drop:- 9:57 | Embassy Tech Square Main Rd, Kaverappa Layout, Kadubeesanahalli, Bengaluru, Karnataka 560103, India

You rode with Ranganatha
kilometers 35.57
Trip time 01:01:19
Vehicle uberGO

Your Fare
Base Fare 35
Distance 248.97
Time 61.32
Distance Surcharge (?) 143.91

Normal Fare ₹489.20
Surge x1.9 310.76

Subtotal ₹799.96

Before Taxes 765.51
Service tax (4.2%) 32.15
Swachh Bharat Cess (0.15%) 1.15
Krishi Kalyan Cess (0.15%) 1.15

COLLECTED Cash ₹799.96

Dear Uber Team,

In my todays trip the charge was up by almost Rs.90. I have travelled on this route earlier as well and the charges have been within the band of Rs.175 - Rs.200. Todays billing is obnoxiously high and is beyond any relevance with the amount billed by Uber on same route earlier.

I would like that Uber checks the details. How can fare vary so much on same route without price surge.

Travel details :
From Nift Gandhinagar
To Indraprastha Towers

And if there are excess charges, the price surge did not reflect on my app while booking the trip.

Hope to find an answer.

Thanks and Regards
Dhara

I had a really traumatic experience in an uber cab on the 1st of november 2016. i booked an uber through my friends phone at around 13:23 hours as my internet wasn't working.
Driver name: pintu
Vehicle no.: wb-11c-9089
Firstly, while booking the cab no surge was showing but actually at the end of the trip i was charged at 1.6x surge.
Secondly, as soon as i and my mom got into the cab (around 13:50 hours) he started taking a u-turn whereas we said we had to take the straight path. but he insisted on taking a route we did not want to take. he took a u-turn and only stopped at the end of the lane and was constantly arguing with us insisting on taking the other route.

Thirdly, he ended the ride midway and dropped us at a lonely place before we reached our destination. we asked him to drop us at the destination but he refused to move even an inch from there. we had to walk down till the destination and my mom is diabetic and also suffers from hypertension. moreover, he said all kind of rubbish to us.

Such people should not be allowed to ply under uber. when we said that we are going to complain about him, his reply was 'go complain about me! do whatever you want! i dont care!'

The story just doesn't end here, on reporting about the issue to uber and asking them to send me a copy of the driver's termination letter, uber's reply was ' we cannot reveal the action taken against the driver!'

Such reply from an organization like uber is really disappointing and clearly depicts the kind of irresponsibility they show towards their customers. for uber, it is more important to keep the action unrevealed because probably there is hardly going to be any action taken against him and he would continue driving and harassing many more female passengers.

I request everyone to be prepared for any such behaviour with them in a uber cab and also to be charged much more than what the charge should be without letting us know about it beforehand.

Dear all, when you book an uber just beware that your safety is just not their responsibility and uber is more concerned about maintaining the ' anonymity' of its partners whatever come may. even if the driver harasses two female passengers, uber is not going to look into the matter and not going to act against him by terminating him. so, it's on us if we want to promote such response from uber and continue using such irresponsible service providers.

[protected]
- [protected]
-I came to know while paying for my trip today that I have been charged additional Rs 240 for a trip dated 27-10-16. I have taken the ride as on 27th Oct from INA to sect 27 Noida, and had paid fully to the driver. This payment had to be paid by me again as in your server it was shown unpaid/cancelled.
- I would request you to check the information and refund the amount in my next trip.

D/sir
Yesterday on 06 November 2016, I send a request for pick up at about 22.00 hrs at night, the ride was allocated to vehicle no. CH 02AA 3299 (Maruti Desire)driver name Sudershan contact no[protected] showing pick up time 8 minutes. I made a call to the concerned driver and requested to pick up me from the described location. The driver refused to pick up, giving reason that the location is 7-8 kilometers far from my present location and as such what would I earn If I pick up from the location following which I told him to cancel the ride instead he instructed me to cancel the ride and disconnected the phone. Since I was accompanied with my family I made a second call and again requested him to pickup us immediately. Mr Sudershan, the driver repeated his words and agreed to pick up on the ground that I will start trip from my immediate location. I again requested him to cancel the trip which he did not. I have to seek the help of my friend for booking the trip from his device bearing mobile no.[protected] (ash Mukesh Goel). To my surprise, I was debited with Rs40.00 for no fault of my and patronizing Uber as and when required by me for commuting locally. I would request your good self to take following steps:
-Take strict action against the driver for not discharging his obligation and jeopardizing the image of the company under intimation with apology from the driver.
- Reverse the charges of Rs40.00 debited to my account.
Your organization is providing a excellent service and is being trusted at large.
Regards
Jagjit Rai
[protected]

Dear Sir
I have complaints about Driver o[censored]ber cab in Surat Gujarat . we have no problem related to uber fare because it is comfortable . we have problems with Drivers . many times when we want to book a uber cab and contact to Driver as his contact no appears to us, then Driver asks about area details of pick up area then asks where u want to go and then says no i do not want to pick up you i have to go some other place and says that you cancel your trip . Once a time at night when i wanted to book a uber cab then Driver said that at night now charge o[censored]ber you have to pay double so you can't bare it, so u just cancel your trip and don't worry i will come to pick up you and will take only 100 Rs half charge only but after waiting 20 minutes Driver did not come and also he switched off his mobile phone Today also by one bad experience o[censored]ber i suffered . Today on 06 / 11 / 2016 at evening at 4 : 45 pm i decided to book a uber cab, contacted to Driver whos contact no is [protected] and then he talked with me by his other no which is [protected] . when i called him to come at Dhiraj megha store athwa line in Surat and said about destinetion place inderpura khatriwad, he said no, i want to go to some other place and said that you cancel your trip and take another cab . Please sir solve this PROBLEM otherwise PUBLIK will not TRUST on UBER and willbe fail in SURAT because with his high fare wasting of Time too . Thanks

Today morning, your fraud driver did not come to my location. It was showing as coming in 3 mins, i called up your fraud driver but he did not pick up my call. I waited around 15 mins, i did not cancel the drip as it was showing that you would charge 50 rs if i cancel the drip. I waited again for your cab but after 20 mins, your fraud driver canceled the trip. I booked ola cab as i know that if i try to book your cab, the same fraud driver will pick up the drip but wont come.
Your fraud system charged me 50 rs for your mistake. You wasted my 30 mins, so i charge you 500 rs for this. You can pay me by cash. I want you to do this immediately.

This is second time i receive this kinds o[censored]nprofessional service from you. Highly disappointed.

Thanks,
Justin

My name is ganesh from bangalore.

Yesterday i had a trip in uber taxi by 1.10 p. M. The trip amount was 172.31 and the same was paid by cash.

But when i book a new trip today, i am surprised to see that an amount of rs. 172.31 is being shown as outstanding. When the trip is completed, rs. 172.31 was added to the current charges.

I was refused to pay the amount to driver and contacted the driver of the yesterday trip. He stated that complaint has already been registered. But the driver of today's trip wants cash failing which the amount will be deducted from him.

Kindly sort out the issue

This is in regards with UBER service.
I have logged in with business account, however i never travel with it.
I do not request for the cab, then how can you sent me receipts of travel. this is the reason i have uninstalled your app as well.!!!
Request you to kindly take the corrective action else i would like to make a major escalation for this..!!!

I booked cab in morning at 7am but cab not came till 7:15 am and nor driver pick up the call.
And then a cancelled and booked again. And the same content of same cab i got them i faced same problem. Again i cancelled. So twice i faced bad behavior of driver with same cab. I was late to my office. Request you to take strong action against that cab owner and drive r.