Uber India Complaints & Reviews

[protected]
- [protected]
-I came to know while paying for my trip today that I have been charged additional Rs 240 for a trip dated 27-10-16. I have taken the ride as on 27th Oct from INA to sect 27 Noida, and had paid fully to the driver. This payment had to be paid by me again as in your server it was shown unpaid/cancelled.
- I would request you to check the information and refund the amount in my next trip.

D/sir
Yesterday on 06 November 2016, I send a request for pick up at about 22.00 hrs at night, the ride was allocated to vehicle no. CH 02AA 3299 (Maruti Desire)driver name Sudershan contact no[protected] showing pick up time 8 minutes. I made a call to the concerned driver and requested to pick up me from the described location. The driver refused to pick up, giving reason that the location is 7-8 kilometers far from my present location and as such what would I earn If I pick up from the location following which I told him to cancel the ride instead he instructed me to cancel the ride and disconnected the phone. Since I was accompanied with my family I made a second call and again requested him to pickup us immediately. Mr Sudershan, the driver repeated his words and agreed to pick up on the ground that I will start trip from my immediate location. I again requested him to cancel the trip which he did not. I have to seek the help of my friend for booking the trip from his device bearing mobile no.[protected] (ash Mukesh Goel). To my surprise, I was debited with Rs40.00 for no fault of my and patronizing Uber as and when required by me for commuting locally. I would request your good self to take following steps:
-Take strict action against the driver for not discharging his obligation and jeopardizing the image of the company under intimation with apology from the driver.
- Reverse the charges of Rs40.00 debited to my account.
Your organization is providing a excellent service and is being trusted at large.
Regards
Jagjit Rai
[protected]

Dear Sir
I have complaints about Driver o[censored]ber cab in Surat Gujarat . we have no problem related to uber fare because it is comfortable . we have problems with Drivers . many times when we want to book a uber cab and contact to Driver as his contact no appears to us, then Driver asks about area details of pick up area then asks where u want to go and then says no i do not want to pick up you i have to go some other place and says that you cancel your trip . Once a time at night when i wanted to book a uber cab then Driver said that at night now charge o[censored]ber you have to pay double so you can't bare it, so u just cancel your trip and don't worry i will come to pick up you and will take only 100 Rs half charge only but after waiting 20 minutes Driver did not come and also he switched off his mobile phone Today also by one bad experience o[censored]ber i suffered . Today on 06 / 11 / 2016 at evening at 4 : 45 pm i decided to book a uber cab, contacted to Driver whos contact no is [protected] and then he talked with me by his other no which is [protected] . when i called him to come at Dhiraj megha store athwa line in Surat and said about destinetion place inderpura khatriwad, he said no, i want to go to some other place and said that you cancel your trip and take another cab . Please sir solve this PROBLEM otherwise PUBLIK will not TRUST on UBER and willbe fail in SURAT because with his high fare wasting of Time too . Thanks

Today morning, your fraud driver did not come to my location. It was showing as coming in 3 mins, i called up your fraud driver but he did not pick up my call. I waited around 15 mins, i did not cancel the drip as it was showing that you would charge 50 rs if i cancel the drip. I waited again for your cab but after 20 mins, your fraud driver canceled the trip. I booked ola cab as i know that if i try to book your cab, the same fraud driver will pick up the drip but wont come.
Your fraud system charged me 50 rs for your mistake. You wasted my 30 mins, so i charge you 500 rs for this. You can pay me by cash. I want you to do this immediately.

This is second time i receive this kinds o[censored]nprofessional service from you. Highly disappointed.

Thanks,
Justin

My name is ganesh from bangalore.

Yesterday i had a trip in uber taxi by 1.10 p. M. The trip amount was 172.31 and the same was paid by cash.

But when i book a new trip today, i am surprised to see that an amount of rs. 172.31 is being shown as outstanding. When the trip is completed, rs. 172.31 was added to the current charges.

I was refused to pay the amount to driver and contacted the driver of the yesterday trip. He stated that complaint has already been registered. But the driver of today's trip wants cash failing which the amount will be deducted from him.

Kindly sort out the issue

This is in regards with UBER service.
I have logged in with business account, however i never travel with it.
I do not request for the cab, then how can you sent me receipts of travel. this is the reason i have uninstalled your app as well.!!!
Request you to kindly take the corrective action else i would like to make a major escalation for this..!!!

I booked cab in morning at 7am but cab not came till 7:15 am and nor driver pick up the call.
And then a cancelled and booked again. And the same content of same cab i got them i faced same problem. Again i cancelled. So twice i faced bad behavior of driver with same cab. I was late to my office. Request you to take strong action against that cab owner and drive r.

Yesterday around 6.18 in the evening i booked an uber the driver himself cancelled the trip but i was penalised with a deduction of Rs.60. I want my money to be refunded.
The driver said since he was away he could not come even though i was ready to wait.
After 20mins he only cancelled my trip which is evident from the the picture i am attaching but i was unnecessarily charged 60 rupees more.
So i need a refund of the money asap

I booked a UberPool from KJ Somaiya Institute of Management, Mumbai to Chhatrapati Shivaji International Airport, Mumbai. Ride share was Rs. 82. At Santa Cruz, driver said location written is Chhatrapati Shivaji International Airport, Mumbai but it is navigating to some Airport office nearby. I showed him that my Uber app shows airport location. He did not agree, dropped me at Hans Bhugra Marg, Shivaji nagar Vakola, Siddharth Nagar, Santacruz East, Mumbai and asked me to book another cab to airport. Fare estimate came out to be INR 104.46 which was supposed to be INR 82. I had to pay him, as I was getting late for Airport. I booked UberGo from that location to airport and there fare came out to be INR 137.75. Overall I had to pay INR 242.21 for a journey which should not be for more than INR 140 via UberGo as per journey estimates from original pickup location to final drop location.
On complaining Uber, they said that fair calculation is fine and refunded just INR 21 as Uber credits.
Attached screenshot clearly shows ride estimate to be around INR 140 via UberGo from original pickup location to final drop location for which I had to pay INR 242.21 along with inconvenience of standing on road and wait for UberGo.

Hello all,

If you want to complain anything about Uber service or the driver or the money loot if any, you have to call God only because they have not given anywhere the customer no or phone no to contact. It is only the name Uber customer care no and contact no but that lead you to nil page.. Pl try and check in google. You can find even Mr Obama's contact no but not Uber no.

I had a fight with the driver ( 6972 - [protected]) for dropping me in my place what I booked for but he is says what google shows only that way, I will go and if stopped that is customer destination. I had to walk for a km to my house even though I came from Hospital at that moment and no mercy from that driver. What to do with this kind of idiot drivers. I am patient and had band in my hand ( guiddyness). When I tried to contact customer care, I did not find the no anywhere. If any one knows, pl share with me. I want to complain atleast for the other pity customers like me. Thanks,

Hi,

I took the ride from Kempfort to Majestic in Bangalore on 28th Oct 2016 .While booking it showed ₹ 250 for the trip. But they charged ₹439.71 distance surchage and Surge x2.0 pricing.

I booked the cab without any extra charges or Surge pricing.

Simply you guys are cheating customer and without informing customer you are charging surge pricing, even driver does not know why this charges put on this ride.

You should put surge price before booking any ride otherwise no need to fool customer.

I want my Surge pricing money to my PayTm wallet back. You already lost a customer.

Base fare : 35
Distance : 139.32
Time : 89.18
Distance surcharge : 34.31
Normal Fare : 297.81
Surge x2.0 : 263.50
Subtotal :₹ 561.31
limit_max_fare_discount : -121.60

Charged
Paytm ₹ 439.71

I asked for a ride in the morning. The driver who responded was rude and not ready to talk and understand the location. When, I tried to make him understand he was not ready to listen and he advised me to call for another vehicle. I repeat, HE ADVISED ME TO CALL ANOTHER VEHICLE. As result of this, I got late for the office, had to wait for an auto and suffered .

On top of this, despite the unethical attitude of your driver, you penalised me by adding cancellation charges in my return trip.

Return these charges immediately to my account or I will be compelled to go to the consumer court.

Regards,

Vandana Mathur

I have travelled from bsnl bhavan, ernakulam, kerala to mangattil road on 1.11.2016. The distance is only 12 km. But charged for 24 km and also charged distance surcharge. This is cheating. I am regularly using uber from ernakulam to tripunithura and you can check my previous rides. Also an important thing is that there is no response for our complaints. Even not able to register the complaints. Pl do the needful to reimburse the extra amount charged

On friday october 28- when driver did not turn up and switched off his phone, i was charged extra cancellation fee

Today was worse. As usual i cook a cab from new ashoknagar to kailash on uber pool. I was asked to pay r 67.20 but when i reached by destination driver charged me 180 rs.

Why did uber overcharge me. I consciously opted for pool. I need my money back or you face action

I booked a uber at 11.12 am 03/11/2016 from shalimar railway station to kamal talkies garden reach. i got a uber n his driver name is lalan reg. no. wb04g7374. i ask him why you dont come to pick up location he told me i did want to come so u cancel the ride and search another. thn i start questioning why u wont come after that he start abusing me and used bad languages. i want to uber ahould take action against him. thank you

I traveled from New Delhi airport to New Delhi station at about 2 am in the morning of 28th Oct. At that moment there was no surge mentioned in the app so I assumed that it will be a normal trip (which I have taken before as well, in the morning itself). Last time I took a ride from the same source to same destination at the same time it charged me about 166 Rs (103.87 Rs for 17.3 Km and 22.45 Rs. for 22:27 mins) whose bill contained every detail about each of the charges. But this time I was charged a whooping 354 Rs. At first I was confused, but the only choice I had at that moment was to pay the bill and then have a look at the bill summary which I have been mailed at the end of the journey. To my surprise all I got in the bill summary was that my trip fare is 354 Rs. The journey map showed that the trip distance was 21.89 Km and trip time was 28:50 mins. THAT'S IT! I mean where is the fare breakdown? Even if I was charged at 7 rs/km for 15 km and 14 rs/km for the rest and adding the base fare and time charges I get 265 Rs at best. Since there was no surge mentioned at the booking time I cannot add any figure to it. When I contacted uber regarding this, all I got in a reply was that "the price displayed in the app at the beginning of the trip is the fare you'll be charged for the ride, no matter what". I mean seriously? You don;t even have any explanation for the price displayed in the app at the beginning? It must be following some equation or pricing model.
Sincerely disappointed by such a service from Uber.

I am pramoda Kumar I used your Uber cab last night ..I have 3 ride as per your discount..50₹ ..my total amount 82₹ after discount it's only 32₹…. but driver taken full amount .. driver mobile showing after discount 132-50=82₹ .. but my mobile showing 82-50=32₹..how it possible...? I ride...basaweshwanagar (pavithra pairwise to malagala ( via pattegar playa ).. Sir I want my amount refound 50₹.

Your customer
Pramoda.kumar
[protected]

Yesterday i booked a cab nd was charged 60 rs extra i didn't cancel any uber in the past.
In the past was waiting for cab for almost 30 min nd was calling the driver he did not pick my call then too i didn't cancel uber i dont msg from uber that had to cancel the trip pls book another cab. SO y my 60 rs were deducted?rply soon nd i want my 60 rs back

Hello,

I have recently taken a uber pool drive from janakpuri to south campus library, daula kaun. Distance is approximately 16km, on evening of 02-november-2016. Cab number was dl1rt7833, maruti wagaonr and driver name was kaushal.

I usually travelled this distance in uber pool in rs.100/. While booking the cab uber app showed me that the estimated fare is rs 115/- and nowhere it is mentioned it is charging more than the normal charge. The driver also get another booking from jail road which was cancelled when he reached for the picking the same.

When i finally reached the destination surprising the final amount came as rs.335/-. Please let me know when the calculated amount showed as rs 115 why the final amount came as rs. 335/-.

Please check and let me know why uber calculated rs 335/- which is tipple than the normal charge, without displaying any pop-up to the customer that the charge of travel is more than the normal travel charge?

I'm not at all satisfied with your services and your service support. I feel like i have been mentally harassed by non-operation of your services and poor customer service.

In delhi charging customer more than the normal is illegal now. I need the response immediately from your end and need you to do corrective action else i have no option left accept to take up this matter with the competent authority.

Hi,

I took the ride from pimpri to amanora in pune, and i charged 114 rs distance surchage. i am not sure why this surchage they put.

I booked the cab without any extra chages.

I feel you gyus are cheating, even driver does not know why this charges put on this ride and he is foorcefuly asking the money.

Atleast please inform prior if you put such charges

Base fare 35
Distance 166.63
Time 53.02
Distance surcharge 114.94
Subtotal ₹ 369.59
Charged
Cash ₹ 369.59