Uber India Complaints & Reviews

I(Tarun Jindal), booked a cab on 30th May 2016 at 03:45 PM.
I called the driver to reach the pick up location but he refused to reach the pick up location and told me to cancel the trip as he said he will not be able to reach the desired location.
After the request of driver to cancel the trip, i cancelled the trip and Uber has charged me INR 100 for the same.
It was the mistake of the driver o[censored]BER and hence should be bear by him or his company, not by me.
So I request you to credit the same amount into my account as soon as possible .
This situation I have faced second time and i am very disappointed with the service o[censored]BER and their policy of extra surcharge.

On friday, 27-may-2016, i booked a cab from the uber app. It was from applewoods township to ahmedabad airport in ahmedabad. The cab was booked and the driver details were sent on sms. The driver called and confirmed the trip details and told me that the will be there at the pick-up point in 5 minutes. 1 minute later, he called back and asked me why i cancelled the trip. I informed him that i did not cancel the trip and asked him to check with uber. I am sure that the driver cancelled the trip on his own and blamed it on me.

Driver name: sonu bhai 's
Driver contact number - [protected]

On 22nd sunday 2016, i tried adding money in uber in airtel money account.
But actually i had a vodafone number but still i tried adding money in that wallet and to my surprise, money was also added in that wallet and an airtel money account was also created in my uber account with my vodafone number only.
But whenever i am trying to use that wallet money, it's always telling that i have insufficient balance although i had high balance in it.
i wrote to the customer care but they didn't answer my query
Ph no.[protected]

Hi,

Yesterday, i booked uber to heartcup coffee (In kondapur) from hill ridge springs (Gachibowli). The surge was 2.5x. However, the driver didn't end the trip at heartcup coffee and instead ended at ameerpet. Because of this, i ended up paying rs 611 for the trip which is much more than what i should have paid.
When i called the driver, he said it was due to network issue and he couldn't end the trip on time and said he will recharge and pay back the money. But even if that was the case he could have called me and told me that but he told that when i called him i. E. During my return trip when i realized this.
This is quite unprofessional and if i wouldn't have realized this and saw my receipt i would have never known that this happened. Also, this incident will make me suspicious of all uber drivers in my future rides.
I have attached below images of my onward (Surge 2.5x) and return journey (1.4x). You can see the amount difference rs 611 vs rs 142 for the onward and return ride for same location.

Driver details:
Haroon malik
Contact: +91-[protected]

This happened with me when i was travelling to bbdit ghaziabad from iskcon east of kailash newdelhi-65 on 8th may. I booked a cab. The cab was a wagonr of white colour. The drivers name was sanjay. After a point in gahziabad he told me that he could go no further as his companys cars do not go further. I was in a hurry as i had an exam to attend. He then parked the car aside and said that the charge was "rs.361". As my internet was not working so i just gave him the money and rushed towards a rickshaw. Later when i got the receipt, the bill was actually rs.36.13. I paid the driver in cash. Same day i mailed the company about this but there is no response till date. My uber customer details are as below
Name - siddharth jain
[protected]@gmail.com
Mobile no.-9479*74

Respected Sir/Madam

I Vishal Vora (my promo code-geav4) was alloted with 5 free rides as per my app details(2 rides for rs 150 each and 3 rides for rs 50 each) now its not showing in my account. I used one ride on 22.05.2016 but i didnot get any free ride benefit and i paid the total amount in cash.
i will be very thankful to you i[censored] do the needful and reimburse my 5 free rides on my account.

thanks & regards

vishal vora

Hi this is chakravarthi. I offently use Uber for daily basis. On May 23rd 2016… I book the Uber in Uber app. It is not a peak time, Actually I have seen Fare Estimate it's around 140-170. So I book a uber cab and reached my destination it's around 15km from starting point. But for 15 km they have shown for 40km of travel distance and I wondered and my friends with me so I can't argue with the driver and I have paid the cash and wrote a mail to Uber support. Finally they agreed it's due to GPS issue it's offently happens. So we are charging only 147 of actual price and remaining amount would be as your Uber credits. I just asked that my money should be in my Account and in your Uber account and please transfer my money to my paytm account which is linked with Uber account. But they are saying you have paid the amount as cash. So we can't transfer and please use as a uber credits. It's illegal thing. Because the problem with them, whatever it is the problem whether it is a GPS or something else. It's not my issue and I have asked to return my payment. No one responds for that.

This incident happened yesterday 23-may-2016.

My experience :
After booking the cab around 8 pm, i got a call from driver that he is not interested to go to destination point and ask me to cancel the ride. I told him to cancel from his mobile and if i cancel i will charged with extra 60 rs.
He told i will not get charged. Later, the driver told he can cancel the drip after 10 min "as the customer has not boarded the cab". I have waited for 10 min and again i have called the driver. But, he is not responding. So, as per driver suggestion i canceled the trip. After canceling the trip, my uber account shows -60 due amount. I have attached uber bill to this complainant.

Firstly, "why should i pay 60 rs for uber driver, if the driver is not interest to take us on the trip". When driver is not interested to take a pick up. He should not accept the trip. Wasted my money and wasted my time.

Driver name : ashok kumar and number : [protected], i need my money back and dint expect this thing from uber.

I want soon reply for this and take a good action. Never again such things should happen.

I hope for a better response...

I booked Uber India taxi using their mobile app on 16th May, 2016 at evening to pickup from KMG Tower, sec 67, Mohali, 160062 at 5.20pm

Then i waited for 5 minutes and try to call that cab guy, but the phone of that cab driver was switched off.Then i kept waiting for next 20 minutes but no taxi come, so i left from that place .

On the next day(17th May, 2016 @ 9am) when i booked the cab from the same cab provider(Uber India )they charged extra 40 RS as the cancellation of the taxi that i never did on 16th May evening.

So i request them to refund my 40 RS as it was not my fault, but the issue was driver not come and i was not able to contact him as his phone was getting switched off rather i kept waiting for 25 minutes

I was driving with uber taxi service by 10:00 Pm from chennai Airport to pallavaram. the Car number is 0086 i cant realize the driver name!!! he suddenly stopped the car and asked me to show m mobile phone or else i wil kidnap you!! suddenly i shouted and that drunker afraid and he came at the back seat by god's grace i was able to open the door and run in the road and the Public came in site and i was rescued.!! it happened in Chennai on 23rd May 2016 AT 22:00 Pm. Please i suggest you to take action on him or else i will go to police station and make a complain again the Uber Taxi Service!! if the Company provides free service it means the drunker can do anything with the customer!! i suggest you to take immediately action on the drunker fool who is very hazadous to our normal public

I booked a cab o[censored]ber on 22.5.16 and paid cash to your driver rakeshkumar.

I want to complaint this to the highest level. As I have made payment by cash then today I made a payment via airtel aas well . because on the app it was not allowing me to book another trip.

I will be posting this in the social media and will be taking this to the press and media so that people are not getting cheated by your service.

I am not asking for the full refund. Only the refund of the difference amount for the amount I paid by cash and by airtel money.

Hello team,
I have been charged rs 65 by the driver details attached.
This is to inform you that i have booked a cab on saturday 21st may.
Driver : aswath
Mobile [protected]
I call him and gave him directions how to reach my house.
He informed that he is on his way.
Later i check my mobile to see that he has on the trip with picking my and has charged rs 65 as it was on paytm
He did not even ans my calls
If this is the kind of driver that you have what is the safety on the costumers.
Request you to refund the amount and action against the driver
Regards
Anita

I have created multiple accounts for each of my family members through referrals as they don't have smart phones and i had to do on my device for all however since i started referring i always faced issues with uber...

1) driver denied for the trip and does not want to come my mother account.
2) i referred my sisters to uber but never received promo discount, always got charged full price.

3) my account [protected]@gmail.com got suspended for 6 months due to non payment of outstanding dues that happened as you were unable to charge from my credit card which was added as payment method. Due to corporate trip i have either pay through cash or credit card and should not use any other payment mode.

4) i understand as organisation they have right to take final decisions however they can take all referrals from us and deny for promotional offers, their system should be flexible enough to highlight all challenges proactively rather making it an issue for customers.

5) usually uber suspend account if it was published online publicly and they themselves encourage to invite referrals on social media and links were provided on uber app... What an hypocrite company!

This incident happened yesterday 22-may-2016.

Firstly driver said he will come but later he was giving some silly reason and ended my call 3-4tymes without speaking. so due to him i had a loss of 60rs. And when he is not interested to take a pick up he should have informed it before. wasted my money and wasted my time.

Driver name is NAGESH. His contact no. - [protected]. i need my money back. And dint expect this thing from Uber.

I want soon reply for this and take a good action. Never again such things should happen.
I hope for a better response...

Driver did not reached at airport at all though he received our request for pickup and said that he will come pick us up but he continued to tell us that he is coming, he's on his way and made us wait for exactly 2 and a half hours at airport and everytime I called he said I'm waiting for you at your described location but he wasn't there, we even made the driver talk with a police officer at Delhi airport and instead of saying that he will come he started fighting with that officer and still he said to us that he's coming but he didn't came at all, I finally booked another uber cab and cancelled the previous one and I also got charged 80 rupee on next uber ride for cancellation of previous ride which didn't show up!

Yesterday i was travlling by uber. I went from noida city center to dhallupura. After completing my ride driver charged me rs 270, i had also cheked his mobile devide he properly stoped my ride and after that his device showd bill of 270rs. Today i checked my mail, in mail i got recept of 222.6 rs. So request to uber to check this forgery. Driver name was mahboob.

I booked the uber cab on 13.05.16. Driver charged me 329.69 rs but actual bill was sent 267.69 on my mail. I contacted many times but they are not replying. 150rs free ride was also available in my account but it is not reduced and customer care is giving reason that my profile was set as pakistan. I asked them how my profile is set automatically but they didn't reply. It's a fraud company. Please tell where i can complain. I have sufficient proofs of my bill and their mail where they accepted of higher charges.

Myself along with my 2 twin kids and husband went in for riding and this driver, suddenly cancelled the ride without informing us and asked us to get down in middle of no where. He wanted us to get down immediately without our acknowledgement drive us along to pick up the next ride and did not even accepted to open the windows and my 4 year kids were suffocating .He used very abusive language until the police arrived and when we insisted on FIR for the same he pleaded us .He was very rude until the police arrived .These kind of drivers should never be allowed to drive and he should not be allowed to spoil the name o[censored]ber.

In chandigarh, on 15th May, 2016, I took my first uber ride and the driver's name was Jaspreet (as appeared on Uber app). I rated it a five star ride as requested by the driver. The very next day, that is 16th May, 2016, I received string of crank messages on whatsapp and then crank calls. It wasn't a hard riddle to crack as he was using punjabi language and I could easily make out that it must be the driver as i don't know anyone who could speak punjabi fluently. Moreover, his display pic on whatsapp revealed that it was him only. After using Truecaller, his name appeared to be Jassi Saini and i checked my rides, where the driver's name appeared to be Jaspreet.

Its a request to Uber to take some initiatives to keep the users number 'Private'.

I have stopped using Uber after i used this crank driver.

Also I have uploaded his photo, in case the dear Uber takes some action.

Driver Details
Name: Jaspreet
Place: Chandigarh
Photo Uploaded

Companies like both uber and ola charge extra when pick up is at airport.

Howwever in hyderabad, even if you try to hail cab 10km away from airport they conveniently charge the extra charges plus the toll/parking fee without even entering the airport and conveniently pocketing the amount. What are they charging without even having incurred the toll or pa rking fee. Strict action should be take against such fraud by these companies.