Uber India Complaints & Reviews

I booked a Uber cab on June 02, 2016 around 7:00 PM from Hebbal to Silkboard ( Bangalore ) and a got through to one of the cabs Maruti Swift Desire with driver name Arun. After confirming by the driver I called up the driver asking for the location he currently is. He asked me to walk for half a km to board the cab. I agreed and walked but he wasn't there. I tried calling again so many time but the driver had switched off his cell. I tried calling him many times but in vain. I wasted almost half an hour. Finally I gave up and went by bus. I missed an important meeting at office.
To my shock, I see that i received an email confirmation from Uber that I have boarded a cab and traveled for nearly a KM. How is it possible when I have not even boarded the cab, and more over I had to travel 25 KM not 1KM. This is really very bad customer service. is this the way you treat your customers. I lost my first time free ride. Please look into this and provide me a proper compensation from Uber. I have attached the email confirmation i received from Uber. I am sure driver switched off his cell by himself.

Booking a cab sole purpose is to avoid reaching late and trusting the driver. For me it did not serve both the purpose. I had booked a cab at 8.10 in the morning. The cab arrived 15 mind late. I had missed an important interview because of this cab. Being a cab driver he did not know the routes and took us from a longer route. It took 2.3 hrs Were by bus it would take just 1.3 hrs. After reaching the destination the amount came up to 380 bucks and he doest have a change of 120 rs for 500rs. More over advising us to have change. It is better you guys hire a person who knows in and around.

Sir,
On saturday 4 th june i book car from vallabh nagar pimpari pune india at 8 :14 am. But without my knowledge it get canceled. & 90 rs charged. At same day i booked car from pimpari midc to vallabh nagar. Fare is 74.56 rs. But driver shows me bill of 250 rs. Name of driver is mr. Vikas. This is total fraud that happen with me. Pl. Give me my extra amount & take necessary action on mr. Vikas

My name is mohammad nadim
Today i was travelling from pune junction to diagonal mall rajeshivajinagar
I was charged toll charges two times for one way journey.

Other details are mentioned below.

Trip start time: 07:39 by toyota etios driver name - amol
Driver no-[protected]

I use to travel through same route but uber never charged two times why you have charged two times

Dear sir,

I book a cab at 12:07 pm as per your bill toll charges calculated after 12 am to 12 pm. And toll charges was also 2 time calculated but in my trip there is no toll taxes paid by driver so why toll charges calculated in my bill. Kindly refund my amount in my pay tm wallet. My contact number is [protected]. Screen shot is attached for reference.

Reply from uber

Hi vikash.

I understand how you feel about this charge.

However, as mentioned earlier, the toll applied on your trip is valid and in this case, i won't be able to refund the amount to you. Rest assured, all tolls that apply to your fare are added by the system itself and the scope of error is almost negligible. That being said, i've manually verified the application of this toll and have confirmed its validity. We do not have any further information to share with you in this regard.

Appreciate your understanding.

Let me know if you have any other issues or concerns. I'm just an e-mail away!

Kindly look into the matter.

Regards
Vikash

Hi,

This is pavan kumar from bangalore.

Date: 3rd june 2016
Service: uber pool.

While booking cab in app, price mentioned as 83 rupees, but while getting down from the cab uber deducted 180 rupees from my paytm account.

I raise this issue with customer care through email, but did not get proper justification from the team and there is no uber customer care number to contact as well.

Complaint number:[protected]

Thanks,
Pavan

This is to share my horrifying experience with UBER yesterday.

I lodged a complaint though apps system as quick as possible but even after 24 hrs there had been no feedback from UBER side.

I booked a cab for journey from my home to my parents place. As I reached nearer, understood that my 80+ yrs old father needs to visit doctor's place, so I decided to drop him up to the doctor's place.

Listening my decision change, the driver became very much arrogant and denied to go further. On my polite explanation, he even told me that they earn on trips, so he would not care of my decision whatever urgent or important it be and insisted that I must get-off, settle his dues and look for other options.

Such arrogant / unethical / rude behaviours were not acceptable to me. So I insisted that we contact Customer Care, inform then, understand the system, and take a decision accordingly.

However, by that time driver Raj became more arrogant, told me that there is no Customer Care Contact, (may be) cancelled the trip and zoomed off threatening that he will see to it.

This is not the end. After 5 min. and again at evening the driver called, used abusive languages and life-threatening consequences.

UBER did not give any feedback against my complaint and I do not know how to solve the impasse.

On 18/4/2016 at 8:12am I had I
Ordered uber but he made me wait for 30mins saying he is reaching n later calls n says he cannot reach n asked me to proceed .if I haven't cancelled d trip den why am I charged
Though I'm happy wit the service so far n wish to b ur regular customer ...I hope d charges wud b waived off
Regards
Sheetal shetty

My trip was to be from Grant road to mazgaon n simply on charged rs
60/-

Hi,

Today for the first time I took Uberpool, everything was fine until my driver asked me to pay.
-Today on 1st June 2016, at 3:11pm I booked the Uberpool for the first time.
-It came at my office (Pritech Park SEZ, Building 6B, Bellandur Village, Vathur Hobli, , Outer Ring Road, Bengaluru, Karnataka 56010) at 3:21pm with another lady.
She got down first and the driver dropped me later at my destination, he told me to pay Rs. 92.
-I had taken UberGo several times before and for the same distant with the same traffic have paid Rs. 80.
- Before selecting the Uberpool I checked for the estimated fare it showed Rs.42
- Even my the app receipt in my phone showed me Rs. 42 as my fare.
-I did not know how to reach you guys, the driver gave me the customer care number for drivers.
-At 3:43pm I dialed [protected], I lady spoke to be with a accent with a"I DON"T CARE' attitude and asked me to drop a mail to some mail ID.
- I again showed the driver my phone and showed him that my phone shows Rs 42, and I will pay so. And driver showed his, poor guy he did not have much to do about it, because his phone showed Rs. 91.something.
- After requesting him to dial to his customer support, he spoke to Rajveer/Tejveer Singh and handled over his phone to me.
-When I explained him everything, he told me that I was charged for my previous due/cancellation charges.
-I requested him and told him that I did not make any cancellation and the driver refused to come pick me and my family on 20th May 2016, some 10 days ago at 8:30pm from central railway station, Chennai, Tamilnadu.
-There were several cabs that me and my husband booked through Uber
and none of the drivers were ready to pick us up.
-Please check the uber database for bookings made from my and my husband's phone number( with the above details you will get my phone number) and my husband number is same as mine except for the second last digit.
mine 83******73
husbands 83******63
-Finally we had to take an auto after 6 hours journey from Bangalore to Chennai inter city double decker train, as all the attempts to get a cabby to drop us at Pallikarnai(Chennai), tamil nadu failed because none of the drivers were willing to drop us.
-One of the drivers who denied us the service also charged a cancellation fees, PATHETIC
-Me and my husband were pissed off because of the uber service in chennai, however we were on vacation and did not have enough time to raise it to UBER then.

-MY CONCERNS ARE AS FOLLOWS:
-Why does uber not have a customer care toll free number for its riders?
-The Customer care executives for drivers and extremely rude, with no etiquette and manners to talk to a customer in Vein.
-After a ride is booked on uber, does uber make sure if the driver is willing to drive the rider to the riders destination?, If Yes, why does a driver ask/request/deny to the rider for the ride?
-Why was I charged Rs.50 as a cancellation which was the drivers intent and NOT mine.

I have not dropped this mail for a mere Rs.50, however its my anger towards UBER, I have not only spent extra MONEY on UBER's un-professionalism but also a lot of time trying to sort out things between the drivers.

This behavior is unexceptable!!

I need a call back and an explanation on the whole episode, I believe I deserve it!

Regards,
Poovili

On 30th May I hired a Uber maruti swift dezire taxi from Boatclub road to Vaikunta Smashan bhoomi near Alka talkies Pune.
The driver Krishna showed me the charges on his mobile and it showed 188. As I hired the taxi for the first time, I asked him how the rate is calculated. He said its Rs.6 a km. I made the payment but a second thought stated that it cant be 31 kms.
Today on my mob it showed drivers photo and tarrif as 128.63. I phoned the driver Krishna no [protected] and he said that I should lodge a complaint and will get refund.
Please look into the matter and do the needful.
Regards
Kishor Joglekar

I have account on this uber with email [protected]@gmail.com and i need it very much
Its too much time they have taken to reactivate
i had contacted to uber support they gave following message


Sonesh (Uber)
May 19, 05:17

Hi Utpal,

Thank you for writing in,

I had a team of specialists review your account and they have confirmed that the suspension on your account is correct and final.

Unfortunately, this means that you will not be able to access the platform or use our services and there is nothing I can do to have this restriction lifted.

Hi

I have traveled in Uber taxi on 28-may-2016,
CRN-from delhi to noida and they have charged 128 rs as a toll tax in bill which is actually 28 rs and 100 rs they have charged as UP state toll tax which isn't paid by driver during the trip.still they have added in the bill,


FARE BREAKDOWN

Base Fare 40
Distance 133.85
Time 41.17
Subtotal ₹215.02
UP State Tax & DND Toll (12:00 AM - 11:59 PM) (?) 128
CHARGED
Cash ₹343.02

Regards,
Anjali
[protected]
mail ID [protected]@gmail.com

I(Tarun Jindal), booked a cab on 30th May 2016 at 03:45 PM.
I called the driver to reach the pick up location but he refused to reach the pick up location and told me to cancel the trip as he said he will not be able to reach the desired location.
After the request of driver to cancel the trip, i cancelled the trip and Uber has charged me INR 100 for the same.
It was the mistake of the driver o[censored]BER and hence should be bear by him or his company, not by me.
So I request you to credit the same amount into my account as soon as possible .
This situation I have faced second time and i am very disappointed with the service o[censored]BER and their policy of extra surcharge.

On friday, 27-may-2016, i booked a cab from the uber app. It was from applewoods township to ahmedabad airport in ahmedabad. The cab was booked and the driver details were sent on sms. The driver called and confirmed the trip details and told me that the will be there at the pick-up point in 5 minutes. 1 minute later, he called back and asked me why i cancelled the trip. I informed him that i did not cancel the trip and asked him to check with uber. I am sure that the driver cancelled the trip on his own and blamed it on me.

Driver name: sonu bhai 's
Driver contact number - [protected]

On 22nd sunday 2016, i tried adding money in uber in airtel money account.
But actually i had a vodafone number but still i tried adding money in that wallet and to my surprise, money was also added in that wallet and an airtel money account was also created in my uber account with my vodafone number only.
But whenever i am trying to use that wallet money, it's always telling that i have insufficient balance although i had high balance in it.
i wrote to the customer care but they didn't answer my query
Ph no.[protected]

Hi,

Yesterday, i booked uber to heartcup coffee (In kondapur) from hill ridge springs (Gachibowli). The surge was 2.5x. However, the driver didn't end the trip at heartcup coffee and instead ended at ameerpet. Because of this, i ended up paying rs 611 for the trip which is much more than what i should have paid.
When i called the driver, he said it was due to network issue and he couldn't end the trip on time and said he will recharge and pay back the money. But even if that was the case he could have called me and told me that but he told that when i called him i. E. During my return trip when i realized this.
This is quite unprofessional and if i wouldn't have realized this and saw my receipt i would have never known that this happened. Also, this incident will make me suspicious of all uber drivers in my future rides.
I have attached below images of my onward (Surge 2.5x) and return journey (1.4x). You can see the amount difference rs 611 vs rs 142 for the onward and return ride for same location.

Driver details:
Haroon malik
Contact: +91-[protected]

This happened with me when i was travelling to bbdit ghaziabad from iskcon east of kailash newdelhi-65 on 8th may. I booked a cab. The cab was a wagonr of white colour. The drivers name was sanjay. After a point in gahziabad he told me that he could go no further as his companys cars do not go further. I was in a hurry as i had an exam to attend. He then parked the car aside and said that the charge was "rs.361". As my internet was not working so i just gave him the money and rushed towards a rickshaw. Later when i got the receipt, the bill was actually rs.36.13. I paid the driver in cash. Same day i mailed the company about this but there is no response till date. My uber customer details are as below
Name - siddharth jain
[protected]@gmail.com
Mobile no.-9479*74

Respected Sir/Madam

I Vishal Vora (my promo code-geav4) was alloted with 5 free rides as per my app details(2 rides for rs 150 each and 3 rides for rs 50 each) now its not showing in my account. I used one ride on 22.05.2016 but i didnot get any free ride benefit and i paid the total amount in cash.
i will be very thankful to you i[censored] do the needful and reimburse my 5 free rides on my account.

thanks & regards

vishal vora

Hi this is chakravarthi. I offently use Uber for daily basis. On May 23rd 2016… I book the Uber in Uber app. It is not a peak time, Actually I have seen Fare Estimate it's around 140-170. So I book a uber cab and reached my destination it's around 15km from starting point. But for 15 km they have shown for 40km of travel distance and I wondered and my friends with me so I can't argue with the driver and I have paid the cash and wrote a mail to Uber support. Finally they agreed it's due to GPS issue it's offently happens. So we are charging only 147 of actual price and remaining amount would be as your Uber credits. I just asked that my money should be in my Account and in your Uber account and please transfer my money to my paytm account which is linked with Uber account. But they are saying you have paid the amount as cash. So we can't transfer and please use as a uber credits. It's illegal thing. Because the problem with them, whatever it is the problem whether it is a GPS or something else. It's not my issue and I have asked to return my payment. No one responds for that.

This incident happened yesterday 23-may-2016.

My experience :
After booking the cab around 8 pm, i got a call from driver that he is not interested to go to destination point and ask me to cancel the ride. I told him to cancel from his mobile and if i cancel i will charged with extra 60 rs.
He told i will not get charged. Later, the driver told he can cancel the drip after 10 min "as the customer has not boarded the cab". I have waited for 10 min and again i have called the driver. But, he is not responding. So, as per driver suggestion i canceled the trip. After canceling the trip, my uber account shows -60 due amount. I have attached uber bill to this complainant.

Firstly, "why should i pay 60 rs for uber driver, if the driver is not interest to take us on the trip". When driver is not interested to take a pick up. He should not accept the trip. Wasted my money and wasted my time.

Driver name : ashok kumar and number : [protected], i need my money back and dint expect this thing from uber.

I want soon reply for this and take a good action. Never again such things should happen.

I hope for a better response...