Uber India Complaints & Reviews

I am a it employee, i use ola, uber, taxi for sure etc cab services to commute in the city. Suddenly one day i was not able to login to my uber account as it was reflecting "network error" while i tried signing in my account.
I contacted the customer care over email and they responded that they have a system which detects the accounts automatically that can be fake and they suspend any account. I sent them 2 or 3 emails more to activate my account but the customer care executive said thats not possible. Uber is declining to to activate the account.
I want an strict action to be taken against uber as they suspend the accounts without any information.

I boarded a cab today - ka04aa7029 - uber xl!! From kaggadaspura to manyata tech park. The trip started smooth; however, just before reaching manyata, the driver's mobile stopped working due to no charge, and his mobile was not getting charged despite trying various cords/cables to charge. I waited for 10 mins in the cab, and then requested the driver to call customer care. The customer care representative he spoke to - could not make...

Hi team,

I made a journey by uber on 24 April 2016.My fare estimate is attached above.

I want to know that there are two taxes applied in the receipt-UP tax and MCD tax.Even both the taxes-State/MCD tax are same and i charged two times for a single tax.

I also tried ola and they charged single tax of Rs 100 for State/MCD Tax.

Please revert, I need clarification on it.

I took a ride from thane to powai in mumbai. Generally i am charged one way toll of rs. 35. However on the 18th may ride i am charged for the toll twice deducting rs. 70 from my paytm account.
I tried to raise an issue using the uber app, but didnt find any particular way to do so, neither could i contact any customer care number.

I had raised a complaint request using the refund option in help, however haven't received any feedback. Kindly refund the extra charges asap.

Thanks and regards,
Dipti

In respect of following, i have sent three reminders thus far and no reply. Is this uber's quality???

Dear mr. Shahnawaz

Thanks for the following mail informing of the credit of rs.55.00 to my account. This still leaves the balance of rs.100.00 charged to me in my chennai airport drop trip.

Besides, your mail is not very clear... While in cases of tolls coming enrout your contention can be considered..In these instant cases i. E., airport drops and pick up, i regret to disagree with your contention. You must appreciate that most of your customers are reasonably decent and would certainly realize about the possible airport parking charges if, for any reason, they get delayed while alighting in the airport.In such events, i am quite sure that the customers will not hesitate in paying the parking fees.

Besides, in such a technologically updated environment, why not uber design a software that will read the time consumed from airport entry point to exit... This will certainly resolve the issue.In cases where your passenger becomes liable for parking fee payment... Uber can always charge him in his next trip with uber clearly giving the past details including the time duration that resulted in payment of parking fees.

I am making all above suggestions only with the intention that uber should become a stronger player in the field essentially with the news of the probable entry of more competition...

Now, i look forward to hearing from you on all above and certainly on crediting the rs.100.00 to my account.

Best regards

N. Anand

From: shahnawaz (Uber support)
Sent: monday, may 16, 2016 5:14 pm
To: n anand
Subject: [uber] re: contact us


#- please type your reply above this line -#
Your request[protected] has been updated. To add additional comments, reply to this email.


Shahnawaz (Uber)

May 16, 04:44

Hi n anand,

Thanks for letting me know about this situation with the tolls. I can totally understand your frustration here. I know that having to stop and pay a toll reduces the cash-free and seamless experience that you expect when you request an uber. I'm happy to make this right for you.

Since tolls are automatically charged in our system, in this case, i have added ₹inr 55.00 of credit to your account. You can use these for future rides and can toggle them on/off at the confirmation screen.

If you have any other questions regarding this experience, just let me know. I'm here to help.

If you want to revise your rating given to your driver, you can do that from your email receipt for that trip (Bottom right corner).

Regards,

Shahnawaz
Help. Uber.com

Sir, on[protected] i was booked a taxi in jaipur from narayan singh circle to ghoshala, saganer but taxi driver take more time to come at staring point thats why i was cancelled my trip and uber charged for this and remove my free trip from the account. And againni was booked a taxi then again the same driver taxi is booked. And again he take so long time to came at the starting point, after conversation from the driver i know from that he will not find this location & not able to tracking the map thats why he is too late. Then i am asking that when i have no mistake then why uber charged for this.
And another is i travelled a trip today & charge of this trip is 119.52, i got 50 rs dicount & pay 70 rs to the driver. Sir i want to say you that i have already a free trip of rs.150 then why you charge to me for this trip. You should be firstly consider this 150 rs.

Mob no. [protected]
Niranjan singh

Booked an Uber cab.. It arrived an we (parents, my wife, and I) boarded. The moment we said we have to go to the airport, the driver said no enough fuel to go until there.. And he asked us to deboard the cab... Tried Another Uber n told him that we need to go to the airport.. He had his car's tyre "punctured".. WTF.. If you cannot make them do this irrespective of the higher surges your app already has almost all the times, what's the point you should be even existing here??

Dear Uber team,

I always admire your service. However, today morning, i had most bitter experience with your cab, i did not know that at 5 minutes the cab will cancel the booking... when i was about to pay the bill at grocery shop, the driver since 5 mins was over he had finished the trip. i had just crossed few kms from my home and had to travel much more.

He should have called me or informed me earlier about this condition. I was made to stand in the mid road at 11.30 am to 12.00 am.I had a sun stroke due to this.

Pls dont encourage this sort of discourteous, ruthless drivers.

It will spoil your reputation.

Driver Name: Balamurugan
Vehicle swift dzire, mobile number: [protected]

Thanks

I am 24 year odi had booked an uber cab from thane (Mumbai). The driver was very ill mannered, incompetent, rude, shameless and threatening. He yelled at me, askd me to get out of the car in the middle of the road, inspite of the fact that i had a small kid and an old lady with me. He told me hez very rich, has many flats and cars in mumbai, and that i should cancel my ride. He askd me to cancel the ride 2 times, and when i finally askd him to stop the car, he didnt stop the car, and continued driving. He made my ride extremely stressful and my experience with uber was pathetic.

On more than few occassion, i double checked the invoice detail on km and time travelled, against google apps.
I saw consistently the Uber system was over stating the km and time by atleast 5%.
Not everyone is going to check that.
But if you do it systematically the public is being ripped off, under false stand that uber is cheaper than the rest.

My registered e-mail id with uber is [protected]@gmail.com. I stay in pune and my mobile number is [protected]. My complaint is that one free ride was available to me and when i checked my uber account recently i have come to know that the same has just been vanished. Please look into the matter and restore the same under advice to me.

In this connection, i wrote you on 26th march 2016 (Request no.[protected] & 19th april 2016 (Request no.[protected].In your reply it has been mentioned that your complaint has been resolved but the same has not been resolved as yet.

Please look into the matter again and do the needful urgently under intimation to me.

Yours faithfully,

P c pandey

Yesterday you r charged rs 60 cancillation charges what is the reason i pressed pick up location after few minutes later driver called to me where is the pick up point i am telling appollo hospital hyderguda but driver says wrong address that is not my fault why should u charge cancillation charge it is not currect way so cancilation charges credit my account

Yesterday I travelled by uber taxi, chennai, my first ride. Left my ipad in the last row seat. While getting down i saw the ipad 101 percent and asked my kids to take it as I was already having a luggage. My kids didnt hear it and the taxi left. I called the driver and he came back after 5-6 minutes. I called after 30 seconds. he could hve reversed the car but he said he was taking a u-turn. I have a strong feeling that he has done something to my ipad - given it to someone or hid it inside the car in a unreachable place. My dad and I thoroughly searched for the ipad but we could not. The biggest mistake I did was when i called him back i disclosed that i had left my ipad in the last seat. I m 100 percent sure that the driver has taken the ipad. I lodged a complaint with uber but till now they did not call me. The complaint cell is only through email and not by phone. please be careful with uber. their drivers are horrible to the core. I am trying to track down my ipad from iphone. but i need justice from uber.!!.
Driver's no is [protected], his name s Suresh.

Driver misbehaved with ladies
Booked a trip from adyar indra nagar chennai to chennai central on 08/05/2016 at 1.30 pm. Driver name is devaraj taxi no: tn118067 maruti suzuki. There were only ladies and children and then driver didnt even bother to get out from the car and help to put the luggage, when we asked you would have help to arrange the luggagae as we couldn't do it properly. He got angry and talked very badly to us. As we had to catch the train on time and there was no time to book another cab we travelled in that taxi and we told we will complain he just told very rudely go and complain and note down taxi number and all, nothing can do against him. His behaviour shows that uber dont bother to respond to the customer complaints, that is why he challegended us to complain. If he is afraid of the actions by uber he wouldnt have behaved like this. Anyway i am going to file a police case against him for behaving badly to ladies.

I had raised a complaint against the driver as he had refused to ply and had used a threatening voice against me.

The request # is[protected] and the company has refunded my money, but suspended my account based on false account of information provided by the driver

The driver has accused me of physical altercation, which never happened. There was no exchange of cuss words, only that I had warned the driver of a bad rating due to the high handedness shown to me .

The driver also in his high handedness said that he is charging my trip and I will have to take back my money from the company

This is a blatant violation of my rights and dignity

I took Uber from Bangalore Airport on 2nd of May using Airtel money as payment source. Unfortunately I wasn't having sufficient balance while payment. Next day I had put some money to my airtel wallet and the amount was deducted twice from wallet for a single ride. I have transaction Id for both the transaction

Morning 11:18 AM[protected] Failed from Uber)
Evening 4:36 PM[protected] Deducted from airtel Money)

Ideal amount : 740.53
Deducted amount: 1481.60

I am trying to reach Uber support but there is no proper response from uber. I need to get this case escalated and resolved ASAP.


I need a refund of 740.53 as Airtel straight away told that transaction is successful from there's side.

I have booked a cab from sector 44, gurgaon. I had to go to the airport. When i called the driver, he said that he could not go to the airport because his car is diesel. so ideally, he should be the one to cancel the ride. but he did not do it for more than an hour and the ride got cancelled by uber. uber deducted Rs.80 paytm cash from my account. this is cheating because it was the driver who was not willing to go, why should i pay the cancellation charges.

Team,

I really need to make you look into this matter. I regularly use Uber for all my rides, generally Ubergo in Delhi.

Today I happened to use uber pool for the first time and I have been charged horrendously for just 5km travel even in the “ carpool option”.

It is 3 times the fare if I would have used Ubergo all alone. In Ubergo the fare for the same distance is INR 80 /- approx..

However today when it should be half the price I notice it is charged IINR 188/- almost triple the fare.

This is absolutely cheating the customer, Also the balance amount of INR 282/- has also been scraped from my account. Means today I had a total loss of INR 470/-

Please look into this asap. My email id is [protected]@gmail.com

Have also attached the snapshot of the same for your ready reference.

Hi,

I am aware about the discussions going on about the surge charges. But looks like we don't have any impact on the result of discussions. Because recently I have paid 135rs just for 2.85km and no waiting time was there.

We are paying double triple amount surge pricing for Uber and OLA cabs.

Can you please take an action against it?

Vehicle uberGO
Kilometers 2.86
TRIP TIME 00:12:47

Total price: ₹135.60

The case which I mentioned about is not only for uber. It is same with Ola as well. I have seen 3x and 4x... they are asking us to pay. If you can reduce or stop this loot it will be great enough for a common man's life.

Regards,
Nanditha

Dear sir,
it is to bring in your kind attention that I sent my known from pitam pura to new delhi railway station. The cab driver pawan has charged from the passengers in cash at new delhi railway station for the trip whereas I was also charged from my paytm wallet.
when I asked why he has charged from the passengers once I am charged from my paytm wallet. he said I do not know since my mobile was showing this amount I charged the same .

inview of this I request u to kindly check what went wrong and refund me the extra charge of Rs211.

thanks and regards

satdev jain

[protected]