Uber India Complaints & Reviews

Dear Team

I required Uber Auto on 2Nov morning and I selected option paytm before taking the ride. So after waiting for 15min and it displayed no autos, but my money of Rs100 was put on hold. Again I started searching again, but it displayed like no sufficient fund in paytm. So again I added 100 and started searching again. But again Rs100 was kept on hold and found no autos. So finally I have not taken any Uber rides. But still my money 100+100=Rs 200 is still kept on hold. It's been 2 days, the money is not credited to my account

I booked one Auto ride on 30/10/2021 at Uber from Kolathur to Madhavaram and my fare amount 65.99 is paid successfully from my Amazon Pay.

The driver is not accepting online payment after the trip and he speak rude behavior and very worst. Then he finally taken 60 rupees cash from me.

I have contact help support with Uber help. There is no response from Uber support. Uber also very worst.

Auto Driver Name : Masthan
Auto Number : T N 1 2 Q 1 7 1 5

Here my details below :

Name : Karthick L
Email : l k a r t h i c k 0 9 9 @ g m a i l . c o m
Mobile :[protected]

Almost everytime i book uber moto they almost always ask for extra money. if the amount shown in uber app Rs 24 they will ask Rs 50. if its 50/60 they will ask 100.
All uber moto drivers are doing it.
There is no option in uber app to register this complaint

Services in Kondhwa budruk, pisoli and market yard Pune are horrible. Drivers do not confirm bookings even if they are nearby. Uber needs to take serious note with strict instruction to auto drivers. Majority of the drivers running on seat basis are part o[censored]ber, who also confirm bookings and keep the customers waiting and then cancel the bookings. I[censored]ber does not take concern of this, and would rather like to put its reputation on stake, it is rather advisable to opt for other service providers as uber is not a single service provider in Pune. D grade service experience most of the times. Henceforth, should I face any situation like this, I shall insist on all my contacts to uninstall uber and not to opt for uber services

When I booked the cab today afternoon, the UBER app showed my fare as 94/-, then the driver cancelled and on the next cab I was charged ten rupees extra. The consumer redressal system is extremely complicated and we are supposed to choose from a few given options and even when we do, nobody responds. Extremely distressing!

I took an auto through UberAuto on 21st October 2021 at 11.44 AM. The fare at the end of the trip was 206.62 Rs. I made a payment of 210 RS via CASH to the driver. However, the UBER app shows that the Payment was NOT paid and that I need to pay a further amount of 206.62 Rs to UBER. UBER and its drivers, especially auto drivers are scamming the customers in this way regularly. Do NOT ever take an UBER Auto again.

This has happened many times that I book a cab and drivers call me up asking me about the destination.
And when I tell them that I've to go to XYZ place, they say that they won't go. Neither do they cancel the ride.
Eventually I've had to cancel rides many times because driver denied duty.
And because I cancel the ride, uber charges me extra on the next ride.
How is this fair? What's even the point? Atleast we should be able to explain why we're cancelling the cab.

I usually book Uber AC cabs for our comfortable journey.
On Saturday 23rd October 2021, I booked a cab for travelling from South Dumdum to Noapara at 3:53 pm. The cab's AC was off when I told the Driver to switch on the act he simply denied saying "Sir, AC on nahi karenghe oil ka daam bhaut bad gaya hai".

This is not one incident, it's happening regularly.

Please Uber add some extra fare to the total as it's too difficult to travel without ac.

Hope you understand the problem of passengers and will take some action.

Anyway, I am lodging this as a serious complaint.

Already cleared.

It is not a matter of just Rs 163/- that I had paid twice (Cash to the Driver as well as Through Paytm Wallet afterwards for clearing the entry in your system), but a matter of Professional Ethics.

Thank You very much for Not paying a heed to a Customer Complaint.

I must say that it is very Poor Customer Service, I had experienced with UBER.
========================================================

We’re sorry to hear about the experience you’ve described, Rohit.

Currently we’re unable to refund any amount for this trip.

We recommend that you always carry enough change if the selected payment method for your trip is cash .

To avoid similar issues in the future, we suggest paying your driver as per their green screen at the end of the trip. and to take trips using non-cash payment methods.

That said, we've made a note of your feedback on our point-based model which will help us take necessary actions on the driver partner's profile.

We appreciate your understanding.

Sent by Uber on Sunday, October 17, 2021 at 1:37:37 AM
============================================
Rohit Pant
Mon, 18 Oct, 09:31 (7 days ago)
to Uber

Dear Uber Team,

Greetings of the day!

Please note that I had paid it twice, once it had been paid in cash to the driver, and the next day, I had to pay it through my Paytm wallet as the payment was still pending.

In order to run a business successfully and keep it growing, Transparency & Professional Ethics is a Must.

Please look into the matter and arrange to make a refund ASAP.

With Best Regards,

Pt. Rohit Pant (Jyotishacharya)
(B.Tech., MBA, CLP, GDMM, LMFMHC, D.I.Tech., PGDIA, ADIEM, CQM, CFL, CGL, MIA, LMIIMM, LTMIAF, IAAA, AAA, PTMIAF)
Chief Astrologer - Shree Dus Mahavidya Jyotish,
#1167, Universal Enclave, Sector 48 B,
Chandigarh - 160047, India.
Mobile (WhatsApp): +91 [protected]
E-mail: [protected]@gmail.com; [protected]@gmail.com

I booked a ride on 17th Oct 2021 at 2:00PM and scheduled my ride for 18th Oct 2021 at 4:45AM.at the time of ride, app showed driver is on the way to pickup. Suddenly it denied and confirmed "No driver available".
At that instant, how can one manage to book and arrange the vehicle.
This act is literally intolerable. If anyone can help me how to complain this behavior, please help me
Vimal Sharma
+91-[protected]

This is to bring to your notice that my friend had booked an Uber cab in Jaipur. The pick up location was Chaugan stadium to Trade centre mall. The driver name was Mr. Amar and the cab no was 9863 or so. The driver mislead them and drove them all the way to the area where the next driver was supposed to interchange without even informing the passengers about it all. My friends were supposed to reach their destination within a few minutes but it took them more than an hour and all because of the irresponsibleness of those drivers!! This type of negligence should be a matter of concern for the company. I don’t want the driver to lose his job but he should be warned. Thank you!

I booked uber auto for pick up from ketty home subbaraya Nagar 2 ND cross st Thiruneermalai road chennai 44 to panchayat union middle school ottiyambakkam at a fare of 240.00. I got PIN number for ride driver number and he called me agreed to pickup.
But after few minutes he abruptly dropped my pickup and I got another driver name phone number and vehicle number. 2nd driver also repeated same while he was near to my home.
It is highly irresponsible on the part of driver and dereliction of duty causing me to put mental agony and late reporting to my office

If a driver cancels the trip why customers has been charged with cancellation fee.my driver cancelled
The trip after we sat inside the car and said he can’t take
Trip
And
Cancelled it. When we asked for reason he said nothing and cancellation charge of Rs 68.26 charged to
Me. Which is very unfair on the part o[censored]ber

The uber auto driver demanded extra 20 rupees and once denied he behaved rudely and told.me get out off his vehicle

Booked a car from N GV, Kormongala to Basvangudi Bangalore UBER confirmed that vehicle Maruti Suzuki Swift Dzire with Driver name Pradeep arriving in 7 min. then he called and asked destination of drop and i told Basvangudi, then he did not tell anything and did not come nor took my repeated calls . I messaged him that you are not coming and playing with me. Then after waiting more than 45 min, Then any how i reached my destination with some alternate arrangement . Then when I saw my Uber app i found another vehicle messaging me reached then started callling i messaged i donot require now you see my time of booking and go. i am not going to cancel from my side and pay penalty, which i have done earlier many times without my fault. then he started calling me and told me to cancel. But i did not agree and i find another vehicle and another Driver reaching in 11 min. i messaged him do not come i do not require and phone got switched off as there was no charge. why these tricks drivers are playing and why consumer is not having an option to cancel without penalty if driver is at fault and not responding for hours together.

I paid full money in cash but its showing outstanding amount and does not let me book further rides...
also the menu is not shown from where i can contact support

Driver didn't reach even after 40 min wait
Then suddenly stopped picking call
Cancelled my trip
And this useless uber app says I will pay cancellation charge
I lost my much time and I will file case in court against this loss of time and cheatful taking money

Hello team l,
please find the complaint against a driver we booked today at 5:20 this driver was way too rude and his behaviour was scary. He started screaming also he is drunk. Inspire of telling him to cancel the ride he waited and started screaming on us even I asked him sorry for being few min late. I never expected this service from Uber. I have been using this from last 4 years never felt this bad. I request you to take very strict action against this driver and warn him strictly.
Cab num: KA51AB8060
Name: Naveen Kumar

Yesterday we have booked one taxi from udaipur airport to udaipur the total cost as per uber was shown 420/-but the driver refused us thereafter he said that, if we will pay him 700 in cash then he will drop us we were getting late so we had to pay him 700 in cash and receipt was issued for rs 420.i suggest everyone donot book taxi from uber at udaipur airport.

Hi
I used Uber on 12th Oct and paid full teip
money in cash. But while i am trying to book iber for my next trip, app is showing that i have outstanding money to pay.

My phone no is [protected] from which i booked uber. Pls check and resolve and clear the outstanding amount.

Thanks
Charu