Uber India Complaints & Reviews

I was charged Rs. 285 for not even taking a ride. I was at the T3 Delhi airport when I booked an uber. The driver had started the ride before reaching my pick up point. When I check the uber application on my phone, the driver was headed towards the opposite direction while I was still waiting at the airport to be picked up. When I stopped the ride on my phone app, I was charged Rs 285 for not even taking a ride. Their customer care is not addressing the problem as well, hence reaching out here.

Hi,

It is with great shame and embarassment that I have to register a complain against an uneducated uber driver (Details mentioned below) who abused me while trying to explain the address.

So disappointed with Uber's safety measures that even after sitting at the police station the customer care refused to share any details about the driver.
This incident happened at 10:31 today on 28th Sept 2021 while booking a cab for my dad who was supposed to return home (Grant Road) from Chembur West. While requesting to hold on to confirm the address he started abusing with bad words stating we do not know the address.
He abused not once but thrice over the call.

Cab Driver Name : Ashish Kumar Jaiswar
Cab Number : MH01CV1566 (Blue Maruti Suzuki Wagon R)

I am embarrassed and disgusted by this experience I faced today.

I am hereby attaching the official NC from Nagpada Police Station filed against Uber's cab driver.

The police authorities asked us to send this to you hoping that you would respond and take necessary action against him otherwise they would directly get in touch with Uber.

I am struggling enough back and forth and complained a lot of times to Uber support there is no strict course of action taken against the driver.

Unless there is no solution to this I will certainly ask the police authorities to investigate further against Uber and also file.

Hence, I decided to get my complaint to your notice in return of some fair decision and justice being served here

Warmly,

I always use uber but always there is a surge fare n the cab doesn’t switch om AC. STRICT ACTION NEEDS TO BE TAKEN AGAINST UBER/Ola

Given that Uber rides are pretty steep compared to a regular taxi service and given that the passenger is willing to pay it, no matter the surcharge and the hike in price every few minutes (which, at some point in time, starts to feel like the passenger is bidding at an auction house rather than booking a cab), i simply fail to understand the reaosn why the cabbie allotted feels he has the right to call and ask the passenger his/her destination before deciding to accept a ride or not.

I have been travelling to work and back three days a week for the last one month or so. I understand the distance is great and hence the morning bookings are at 6.15 am. But the driver refusing the ride should also understand that the client requesting a ride that early in the morning, for that great a distance, and, at times, at double the price, isn't booking an uber for a picninc or a long drive.

I face the same problem while returning from work. There are days i have waited outside my workplace alone for over an hour while cab drivers refuse, cancel and pass me on to the next driver.

There have been times when the car has come to my stop, asked for my destination, cancelled and driven past me. There are times when they inquire for the destination, then ask me to cancel the trip or they stay put wherever they are knowing i being desperate to reach home, will cancel, pay for my cancellation and rebook the ride at a higher price. On rare occasions i have even been asked to get off at a place way before my drop-off point because the driver is bored, tired or has suddenly remembered he has an emergency he needs to take care of. In such cases, i have never recieved a refund for the distance i did not travel.

I have had great experiences with Uber in the past where drivers have been extremely humane, accomodating and courteous, where they came as life saviours. There have been times when i got the impression that the drivers cared less than a dime for the people they were stranding on the street.

Excuses such as a hike in oil prices, Uber doesn't pay us on time, i won't get passengers on my way back, IT'S MY LUNCH HOUR - these are expected of local cab services and not from a cab service that promises elite, harassment-free and safe travel.

Dear Uber, we need you. Having said that, there is also a limit to how much a person can bear in terms of being made to feel humiliated and helpless. I suggest you reconsider one of two things - either rethink the type of employees you hire or rethink the principles and the moto you stand by.

That way we, the common passengers you treat as esteemed and exclusive will find it easier to put up with ineptitude, carelessness, unnecessary outbursts and loss of face since we will start expecting less from the exclusive service we trust so much.

Please understand pushing us away will hurt your services as much as it will hurt us common passengers.

Sincerely yours,
Ivy d

I have booked a uber from number-[protected]. Allotted car detail is
KA01AF2746. The driver arrived and cancelled the trip. He asked us to sit and pay the same amount as the fare. Getting late we agreed with it. After 10 minutes of reaching the destination we realised we left a phone inside. It was ringing for first 15 to 20 minutes. Later it has been switched off. Driver name is Mr ashoka H M. Car is maruti swift desire white colour.

I booked a rental on 27/9/2021 from Action Area 1C, New Town, Kolkata at 7:21 pm. I had booked a rental for 2.5 hours. However, after the first drop the driver by mistake ended the trip at Jadavpur. The app showed that I had to pay the full amoint even the the trip ended only 1 hour post to its starting covering only about 10 kms. I raised a complaint on uber app which went unheard. I complained again on "My Trips" in the uber app to no avail. Fjnally I had to pay the entire amount before I could book another ride on the app. This was highly disappointing and dissatisfying experience from uber as it had caused a lot of inconvenience and charged a higher fare at the same time. It feels like the uber app can behave the way it wants according to its own liking. Highly disappointed. I expexct to refunded as I should ve treated fairly.

Paid cash to driver on 8/15/2021, trip was from ambernath to airoli, but driver didn't completed the trip and didn't marked this done which in turn shown me outstanding payment

Trip Date: 27th Sep 2021
Time: 5 PM

Pick Up - House no 166, Sector 44A, Chandigarh
Drop Off - House no 328, Sector 20A, Chandigarh

I booked Uber on 27th Sep 2021 at 5 pm from Sector 44A, Chandigarh to Sector 20 A, Chandigarh.
It took as intercity and charged Rs 1200 (Invoice attached) for just 4kms.
I am trying to register a complaint through the app, but I have got no response.

Please escalate my complaint as it has caused much harassment to the elderly person who was travelling.

Date: 27.9.21
Sub.: My two payments kept on hold by uber (on it’s receipt they also write their company name as : ubergo) total amount: Rs. 278.85 + Rs. 257.41= Rs.536.26 (Rupees five hundred thirty six and paisa twenty six only)

Dear sir/madam,
I shall sincerely appreciate if you could please help me in getting the full refund back into my savings account or paytm account (details mentioned below), my money has been kept on hold by uber – for no reasons.
1. While travelling with uber cabs i tried to make the direct payments with (linked paytm to uber) but as there were some technical errors - and there was no confirmation/response from paytm whether the payments were made or not; so i thought the payments were not made.
2. So i made the direct payments to their drivers, while simultaneously these payments were deducted from my paytm wallet also – without my knowledge. Means i made the payments twice for no fault of mine. Please help in getting the reimbursement of these two payments back to me.
Total amount: rs. 278.85 + rs. 257.41=rs.536.26 (rupees five hundred thirty six and paisa twenty six only) for your kind perusal attaching herewith the screen shot of the same.
Details of journey:
Date of journey: 17th sept.21
From d block, sector 55, noida (u.p.) To hotel le meridian, connaught place, new delhi. And back the same day.
1.total amount to be paid as mentioned in their receipt: rs. 295.63 (which could not be paid via uber account linked with paytm)
I paid amount rs.: 295.00 instantly and directly to driver mr. Ram (ram gave me his paytm account no. By the name of karan kumar singh; so i paid thru paytm directly to him – poof of payment attached herewith my saving’s bank details and also proof of paytm account showing this deduction
1. Amount rs.: 295.00
2. Date of transaction: 17.9.21 time of transaction: 03.54 pm paid to:
3. Driver: ram but under the name of karan kumar singh
4. Amount credited into his airtel payments bank a/c no.: xx2815 linked to [protected]@paytm
5. From my bank: icici a/c : no.: xx7714 upi ref.id.:[protected]
2. Date of journey: 17th sept. 21
From hotel le meridian, connaught place, new delhi to d block, sector 55, noida u.p.
Total amount to be paid as mentioned in their receipt was: rs. 278.85 (which could not be paid via uber account linked with paytm)
So, i paid amount rs.: 250 instantly but thru my direct paytm (i should have paid him rs.278.85 by paytm but it was a typing error from my side, so i paid him remaining balance of rs. 30 by cash) directly to the driver anil yadav (rs. 250+30=rs.280 i.e. Paid him extra rs.1.15).
Date of transaction: 17.9.21 time of transaction: 10.52 pm
Paid to: driver of cab : anil yadav
State bank of india a/c. No.: xx8147 linked to [protected]@paytm
From my a/c : no.: xx7714 UPI Ref id.:[protected]

Now here these two drivers have been paid twice, one from my side and the other thru uber linked with my paytm account.
The app o[censored]ber in my mobile phone shows these two transactions are kept on hold i.e. The amount of rs. 257.41 and rs. 278.85 but as this app is not at all user friendly it does not share any direct customer care contact phone numbers neither do they share any email by virtue of which any customer can contact them. With what so ever little space given to write and abrupt titles of help i have tried to contact them but all in vain. There is no response from them.

I had also contacted paytm where i was told that the payment of rs.295.63 and rs. 278.85 can be refunded back to me by uber, both of them bear utr no.: citin[protected] date: 18.9.21 time: 0133 a.m. And 54 seconds.
I will be more than glad to answer any of your further queries.
May i request you to kindly share your contact details for prompt communications.
Please help me in getting the refund these two amounts into my bank account and oblige.
For your ready reference please use the following attachments:

A) (2 nos.) Receipts o[censored]ber rides
B) uber showing money of Two Payments kept on hold screenshot
C) payment made to driver ram (in the name of karan kumar singh)
D) payment made to driver anil yadav from my icici bank account
E) payment made to driver anil yadav kept payment on hold by uber
F) my icici bank details showing payments made to 2 drivers

awaiting your kind cooperation in the matter, and thanking you in anticipation.

best regards,
digvijay singh

p.s.: until now my paytm wallet is not showing credits of the two payemtns put hold by uber.

Halo
I am from bangalore
my Contact no [protected]
yesterday i booked cab with cash payment mode selected to go to an address in kuvempu nagar, fare of Rs 101 was shown in the app but OTP was not shown, Maruthi Suzuki Swift dezire came, and the cab driver didnt get my destination address, so driver cancelled the trip, i was helpless in a hurry to reach my destination.i was helpless repeatedly tried to book another uber cab but could not becoz app was asking to pay fine first by other than cash modes, i dont user other than cash modes
so i left it and booked Ola and to go ahead.
Now uber why fined me, Rs20/- for no fault of mine.
I need explanation and
please cancel the fine.
SHR

2 o[censored]s are facing the issue of payment failure, which stops us booking further. We tried cards as well as Paytm options. None of them work. Please resolve this issue asap.

Someone thepet my money wallet from my car

I took a ride from poddar nagar to peerless hospital on 22nd sep 2021. In between there was a little water logging on the road due to rain. The driver stopped the car and said he will not go, whereas all other cars were going without any issue and we both saw that. Upon telling this he misbehaved and rudely ask me to get down the car. I was in hurry so got down after arguing with him. My whole trip amount went to him since it was with paytm and he didnt even bother to return me the balance amount which he was not covering. He was immensely arguing asking me to call uber and take help. His name is Abhijit Moulick and he drives in Kolkata city. I would request to cancel his license from uber immediately and not allow him to associate anymore.

I book the cab using Uber app on 17 September around 7 pm from Noida Sector 18.

When the driver arrived he was already on phone talking without using earphones.

After the trip started after 6 minutes when he was done with his talk he started little loud music/song. After a minute I asked the driver to stop the song to which he straight forward refused("kyuunnn??????"). I told him am having problem the song/music and asked to stop as I have booked the cab and I have the right to ask the cab services like A.C., Window, Song/Music etc.. to which he replied have you bought the car("gari kharid liyo ho kya????????").

Then he later stopped the trip way before my destination and asked to pay the current trip amount and also said I can make a complaint("complain kar dena").

I was suing OLA earlier where number of times I have faced very serious harassments in Delhi, NCR regions and also Bangalore.

I request peoples to be aware of these things using OLA/Uber as there is no difference as the same driver uses both apps simultaneously to pick drives when it comes to driver and cabs.

Please also look:

https://timesofindia.indiatimes.com/city/delhi/ola-uber-driver-refused-ride-poli...⇄

I request authorities to look into these matters seriously as these can be cumbersome for customers who just want to commute thing that using these cabs will be better than Auto.

While booking Uber intercity shows fare Rs 1146/-.
But while trip end shows fare Rs 2315/-.
Complaint raised at Uber app but no response.
Very pathetic.
I want refund.
Pictures attached herewith (While booking and after trip ends).

Mujhe weather ki vajah se double charge liya gya jab ki essa nhi hai

Driver is refusing to take the ride after accepting
My ride is from Makarpura, baroda to Ahmedabad international airport, Gujarat

Now the driver is not cancelling the order purposely as he was asking for higher rent without Uber booking.
When we refused to do so, the driver is not cancelling the trip intentionally so that I cannot get another driver booked and delaying my journey

This unacceptable and will take this to consumer court

Driver Name: Mitesh Kumar
Vehicle Number: GJ06AV0123
Mobile: [protected] (He have his number in message)

Pathetic service bu Uber
Already two driver accepted rejected and this third driver is not even rejecting.

Thanks
Jayesh

Total ₹233.00
September 1, 2021

Thanks for riding,
We hope you enjoyed your ride this afternoon.

Total ₹233.00
Your driver reported that you didn’t pay the full amount. -₹233.00 will be due on your next trip.

Trip Charge ₹729.37

Subtotal ₹729.37
Rounding -₹0.37
Booking Fee ₹6.00

Before Taxes ₹681.75
GST ₹53.25

Amount Charged

Cash
SWITCH
₹502.00
Visit the trip page for more information, including invoices (where available)
Download PDF
Download link expires on 10/6/21

You rode with Ajit
License Plate: MH12SF5159

Premier
43.30 kilometers | 1 h 6 min

My trips
Terms
Uber India Systems Private

-
Subject: Re: Payment Failed - Your Wednesday afternoon trip with Uber
To: Uber Receipts

This is extremely sad.

And the way you are literally blackmailing me into paying you an amount of money which was not showing at the time the journey concluded.

The amount showed was Rs.502/- and I paid the driver in cash the same amount.

So where does this PAYMENT FAILED caption to this mail come in from.

And whatever was asked of me I have paid the same. On what grounds or what reasons have the fares been now stated as Rs.735/- and the difference of Rs.233/- being almost demanded of me.

I was trying to book a cab of your company, my wife had to go to a hospital for a appointment today at 19.00 hours, and there is then this demand for the Rs.233/-.

No background is stated. And there is total confusion. I have sent my wife by a different Vehicle now.

And gone into your mails of the same date and am now replying to the same too.

After one pays the fare for a ride, whoever checks a mail to know whether the right amount was paid or not and that too in cash!!!

So what now, whenever I take a ride to anywhere, I am not sure if the transaction is completed or not. And I can expect a demand later too. And the other thing how do I know this is not some organised racket. There are a lakh or more rides being taken by people even a 10% of customers are sent this mail and demand for an average of Rs.100/- payment failed stuff and the amount would work out to 10 lakh. And for the year ...

You have got the potential to open up old bills and state the logic you are using for this present demand too.

Please send me all details about the bills for that day of mine.

Your messages.

Your calculations.

How your calculation for that trip went wrong. The billing etc.

And please admit that your billing had gone wrong and not my payment. Do not headline my integrity and negative the same. Headline that it is your mistake. Your system.

Just imagine this happening in all industries. A restaurant sends you a letter after some days about their billing having gone wrong ( and also stating Payment Failed instead ) for the food content eaten and the deficit to be paid.

And start to think about it in all sectors.
We can understand if a request is made and then an explanation as to how it has been error from their side etc. But here you have put the blame squarely on your passenger. The driver has complained about me and you say it is a PAYMENT FAILURE. Now did I give a fake currency note or something that the CASH payment failed or if the driver has complained then have I run away from the site just dumping Rs502/- and escaping. Whatever is being implied us not a joke please.

Please send me all the relevant details of your system failure and I will confirm about same and then make payment.

And do not headline the mail again as my Payment FAILED - it is purely your fault. Whatever was demanded I had paid.

If you address the issue and headline it again the same way I will consult legal opinion for filing a defamation suit for sure.

This has been a very humiliating experience at a juncture o[censored]rgency too.

So pl explain things properly.

Thank you

Kyu muje cancel karne ka money dale kya pagal dikre kya apko hum log kitna wait karna driver ka muje abike abi abi nikal do kyu chalte time se nahi karna nikal do apni company bahot ghamand h drivers ko bekar baat karte h

I have booked Uber to drop my guest from my home to railway station. I selected Paytm as payment mode. But when they were dropped in railway station, driver asked to pay by cash. My guest paid the amount in cash. At the same time trip amount is deducted from my PayTM account as well. I contacted Uber, they returned only 90% of the amount.

Trip Date: September 10, 2021
Total ₹336.76
Refund amount : 300 as Uber credits.
Balance amount to refund : 36.76
No response from Uber for the balance. Support response "We already refunded 300 Uber credits and can not do anything on this", which is not acceptable.
I want the balance amount should be returned back to me.
Thanks,
Kannan