Given that Uber rides are pretty steep compared to a regular taxi service and given that the passenger is willing to pay it, no matter the surcharge and the hike in price every few minutes (which, at some point in time, starts to feel like the passenger is bidding at an auction house rather than booking a cab), i simply fail to understand the reaosn why the cabbie allotted feels he has the right to call and ask the passenger his/her destination before deciding to accept a ride or not.
I have been travelling to work and back three days a week for the last one month or so. I understand the distance is great and hence the morning bookings are at 6.15 am. But the driver refusing the ride should also understand that the client requesting a ride that early in the morning, for that great a distance, and, at times, at double the price, isn't booking an uber for a picninc or a long drive.
I face the same problem while returning from work. There are days i have waited outside my workplace alone for over an hour while cab drivers refuse, cancel and pass me on to the next driver.
There have been times when the car has come to my stop, asked for my destination, cancelled and driven past me. There are times when they inquire for the destination, then ask me to cancel the trip or they stay put wherever they are knowing i being desperate to reach home, will cancel, pay for my cancellation and rebook the ride at a higher price. On rare occasions i have even been asked to get off at a place way before my drop-off point because the driver is bored, tired or has suddenly remembered he has an emergency he needs to take care of. In such cases, i have never recieved a refund for the distance i did not travel.
I have had great experiences with Uber in the past where drivers have been extremely humane, accomodating and courteous, where they came as life saviours. There have been times when i got the impression that the drivers cared less than a dime for the people they were stranding on the street.
Excuses such as a hike in oil prices, Uber doesn't pay us on time, i won't get passengers on my way back, IT'S MY LUNCH HOUR - these are expected of local cab services and not from a cab service that promises elite, harassment-free and safe travel.
Dear Uber, we need you. Having said that, there is also a limit to how much a person can bear in terms of being made to feel humiliated and helpless. I suggest you reconsider one of two things - either rethink the type of employees you hire or rethink the principles and the moto you stand by.
That way we, the common passengers you treat as esteemed and exclusive will find it easier to put up with ineptitude, carelessness, unnecessary outbursts and loss of face since we will start expecting less from the exclusive service we trust so much.
Please understand pushing us away will hurt your services as much as it will hurt us common passengers.
Sincerely yours,
Ivy d
Disgusting service by Uber & cheater drivers
By doing this with every customer they are loosing there company name
And
Now everyday they are trying to deduct that amount by themselves with my paytm wallet account