Uber India Complaints & Reviews

Hi Team,
Yesterday I booked an auto from Jayanagar to mangammapalya Bommanahalli and we wait for almost 20 min for auto also we tried to call him many times but he hadn't picked the call subsequently in uber app it's show only 1 min for auto reach. It's in evening around 9.30 pm. However after 20 min I got driver cancel the trip and I got message that I have to pay 20. I don't understand why should I pay when I haven't cancel it's cancelled from driver side. I would request team to please do investigation and make your team educates. Please acknowledge and provide your response and let me know the ETA too.

I had lost my items in cab and driver doesn't received my call

I had taken a ride from Kempegowda international airport to RBI staff quarters . The estimated fare was Rs 998/- and I had opted for payment through Google pay. However, between the ride the driver insisted for paying the diesel charge of Rs.953/- on petrol pump through Google pay citing that he did not have money to pay and told that he will deduct the same amount from final fare. The remaining Rs.45/- was paid in cash to the driver on reaching the destination.

However, still there is pending charge of Rs 898/- shown on the app for the same ride even after paying Rs 998/- to the driver (Rs.953/- through Google pay at the petrol pump and Rs.45/- in cash to the driver)

PFA screenshot of Rs. 953/- paid at the petrol pump.

You are requested to kindly look into the matter as soon as possible as this type of behaviour is not expected from Uber drivers.

Regards

Madhura Rane
[protected]

On 5th aug i had taken a uber moto and the driver took a longer route and wasted time. My trip fare which displayed as 95.5rs jumped up to 108rs. I paid the driver 100rs (which is more than my displayed fare). My driver complained but i refuted that he deliberately increase the rate. Now it is being displayed as i have not paid any amount and an having a due of 108 rs. Please rectify it and talk with the driver about it. After it had modified to 95.5rs so please see into it. I have paid my amount due

Hi
I paid rs.270 to the Uber driver through a upi payment and the payment was successful. But the payment is outstanding in the app

I booked a uber at around 1 pm and the driver was about 300 meters far from me, he asked me about the drop location via message and when I told him about it then he was just moving in circles and was not coming to pick us up, he was not picking my call and was just wasting our time just because he didn't want to go, it was so frustrating and it felt like insulting. I had to take a pregnant woman to the hospital and this guy behavior was not appropriate.

Please take action against him I have attached the screenshot when he was going the other way.

I had booked a cab from Jagriti enclave to Vikaspuri and selected a card payment. The total was deducted from my credit card. When we sat in the cab, the driver started saying he needed cash and we need to cancel this trip and give him cash. We kept telling our money is deducted and he said it will be refunded back. Due to his aggressive tone we were forced to pay him cash and the money from credit card was never refunded back even though he cancelled it.

Hello
I took a ride from my home to Amrapali Axiom 2. I paid full amount of the trip fare which was Rs. 209 and I went on my way, also gave the driver 5 stars. But the next day when I wanted to book another ride, it showed a pending amount of Rs. 209.
Please solve this issue as soon as possible.
Regards
Suman

I, Vikas Sharma, this morning i.e., 01.08.2021 at around 12:05 AM booked cab from my house New Maruthi Nagar to Kacheguda Railway Station. The booking was confirmed and after 5-10 minutes driver of the cab called me and asked about the drop point and after knowing the drop point refused and cancelled the ride. The same thing was happened three times. All the cab drivers not willing to go to Kacheguda Railway station which is around 12 kms.

As there was urgency I booked Ola Cab at 12:30 AM and send my parents to destination. At around 01:00 AM one cab o[censored]ber came to my house and then I have to cancel the trip. Infact after three attempt I not booked the Uber cab and switched to Ola Cab for booking. Uber was automatically booked the cab for which I was charged Rs.78.18.

If I was charged for cancelling the trip that to for not of my fault then why the Uber cannot be charged for canceling my trip on part of driver who refused to come down and insisting me to cancel the ride.

In Ola App if ride was cancelled by driver it will be reflected in "MY RIDE" but in UBER the same was not displayed in "YOUR TRIPS". This shows that Uber is not having fair policy and playing Unfair Practice, for which why UBER cannot be held liable.

Hence I request the authority to take action against the UBER and further direct the Uber to set aside the payment which is shown as due from me of Rs.78.18.

Regards

Vikas Sharma
Advocate
[protected]

Today is 28/07/21. I am going to vaccinate my father. This driver is called to come to the specified location .He denied and hung up the phone.This driver S.K behaved wickedly today and totally unprofessional attitude

On Sunday(25th Jul) I booked for a cash trip in Chennai for Rs. 361.05 and at the end of the trip, the driver was showing lesser amount (Rs. 200+) than what I booked for. At the same time, in my phone it was showing that payment failed. I got confused and did not know what to do and was in hurry for my appntmnt and hence, paid cash (as shown in my phone Rs. 361.05) to the Driver to resolve the issue from his side. Later, I raised this a few times with helpdesk to resolve ‘pending charge’ notification in my uber account, but did not get anything useful. When I spoke to Driver, he could not help anything.

On 28th Jul morning, I paid the same amount Rs. 361.05 again through paytm for the same trip in order to clear the notification and to book further rides. I have paid double the amount (Rs. 722.10) in total for the same trip, but am not getting any help to get my extra cash refunded.

Really feeling frustrated and losing my confidence with Uber, as it is very difficult to get any support for being a loyal rider.

I booked uber auto from Tambaram to Madambakkam. The driver was such a rogue guy who was yelling at me for not getting into auto. I don't know how uber encourages such behaviours and how the guy have guts to yell at a customer in front of all on the road. I need a strict action to be taken on the driver .

Hello

I had booked a cab from terminal 2 delhi airport till 13 brd officers mess palam delhi

My money was deducted ₹301 but no cab was booked

Where can i contact ?
Please reach out to [protected]@gmail.com

Account Name: Bandana Das
Mobile Number: [protected]
Today My father has travelled to Howrah in a UBER car Maruti Suzuki Swift Drive (Driver name Subrata). Trip charge was showing 454.93. I have made payment by amazon pay. Still after reaching Howrah driver demanded more money (arround 520) from my father. Please look into the matter.

I (Dr N K Chaturvedi)was book ubber in lucknow yesterday at 2.15 pm prise of rental show 200rs but after complete my journey driver demand 600rs this is the cheeting driver side and tell me if any complaint call uber side kindly short out my problem otherwise i quit ubber service for every time i m a valuable costomer in ubber kindly provide justice

I would like to know u that, i booked a trip from Malad to Bhuleshwar thru the driver Name Prathamesh vehicle no MH 03 BC 8043.
It was generally showing 7 min to my place and then this driver called me and was asking of the drop location, but I dint told him and ask him to come down to pick up me as i was in hurry then he said some bad words and cut the call and then i try calling again several times but he didn’t receive my call and i think he was just waiting from my side to cancel the trip. Not only he misbehave on the phone but also waisted my time. Kundly take a strict action against him ..Thanking you

After trying to book a cab after 1 hour from uber, one fine driver accepted the request ride from T3 airport to faridabad. The price shown during booking was 1817.55 rupees to be very precise. The cab did not take other route but followed what was showing in his map. He didi jot inform.about price hike(if he knew from app ofcourse), nor any message came to me that booking amount can be 2.5 to 3 % increase due to more demand. And when cab person ended the ride, the fare shown was 3800 rs. (I did not stop the car in between, nor any kind of interference from my side. No car breakdown in between ) you can judge now the fare wasnor than double. And when i asked cab person, please give the breakup to me, he started argument in loud voice (that my whole colony came out) and i was the one saying, i am taking very politely, please either you share or lwt me talk to uber customer care
.but he started shouting loudly, give my mo ey or i will call police. Police aa b jaegi tb b m pura paisa leke jaunga. I again said pol8, you may call but i need to get to uber care. Please wait.if its not your fault, dn also its not mine either but he was continuously saying that i was not able to search properly for a reciept on phone. I called safety care on uber as the driver dialled 100 and called police. The person raina on uber care listened to whole matter and said she will talk to driverand disconnected my phone. He was constantly saying you are wasting my time. If you are not able to contact uber, i can't wait for 1 or 2 hours. Gpay me on my personal number he said and said that he will not accept iber wallet amount as now due to my fair high complaint, he will not get any penny so i will only take cash at any cost. I again dialled uber helpline as the matter was getting hotter minute by minute. Driver was not ready to listen. Then i again called safety uber care, again i explained same issue and took on conference call with deiver and uber. They said me to pay through wallet, but driver said he want cash or gpay not uber wallet and phone got disconnected and no further call i recieved from uber in next 4 hours too (till now). This is "UBER Safetly protocol "". Wow. I don't think any regardless of male /female is safe as any time situation with anyone can get worsen and their is no one in uber to talk too.

@Uber_Support
we booked a ride on 4th July'21 ref to screenshot.U refunded only Rs.10 but took Rs. 1780 Whts the basis of Rs.10 refund?Did we travel the distance for which u took Rs.1780?? Justify n Refund sensibly, else give us escalation details https://t.co/XlLPfKnvts

Ref to tweets. You guys have been harassing us mentally. Ur utter NEGLIGENCE wl cost u badly. Refund ASAP. Share ur address n concerned persons in Kolkata n Mumbai both.

My trip started at 8:04 PM on 18/07/21 from Shop no. G1 & G2 West End Mall, janakpuri west to Raj Nagar-II Palam. My fare was Rs. 142.13 and I have paid the entire amount to the driver (Makhan, Bajaj Auto) in cash. But, still an amount of Rs. 142.13 is shown as outstanding in UBER apps and I have not been able to hire any UBER taxi.

I travelled from Panchkula, Haryana to Elante mall, Chandigarh on 18th July, 2021, which is hardly 6km. And they charged me Rs 1334. How can they charge so much for such a short distance. Their site mentions Rs 10/km for intercity trip. I am attaching the receipt.