Uber India Complaints & Reviews

After trying to book a cab after 1 hour from uber, one fine driver accepted the request ride from T3 airport to faridabad. The price shown during booking was 1817.55 rupees to be very precise. The cab did not take other route but followed what was showing in his map. He didi jot inform.about price hike(if he knew from app ofcourse), nor any message came to me that booking amount can be 2.5 to 3 % increase due to more demand. And when cab person ended the ride, the fare shown was 3800 rs. (I did not stop the car in between, nor any kind of interference from my side. No car breakdown in between ) you can judge now the fare wasnor than double. And when i asked cab person, please give the breakup to me, he started argument in loud voice (that my whole colony came out) and i was the one saying, i am taking very politely, please either you share or lwt me talk to uber customer care
.but he started shouting loudly, give my mo ey or i will call police. Police aa b jaegi tb b m pura paisa leke jaunga. I again said pol8, you may call but i need to get to uber care. Please wait.if its not your fault, dn also its not mine either but he was continuously saying that i was not able to search properly for a reciept on phone. I called safety care on uber as the driver dialled 100 and called police. The person raina on uber care listened to whole matter and said she will talk to driverand disconnected my phone. He was constantly saying you are wasting my time. If you are not able to contact uber, i can't wait for 1 or 2 hours. Gpay me on my personal number he said and said that he will not accept iber wallet amount as now due to my fair high complaint, he will not get any penny so i will only take cash at any cost. I again dialled uber helpline as the matter was getting hotter minute by minute. Driver was not ready to listen. Then i again called safety uber care, again i explained same issue and took on conference call with deiver and uber. They said me to pay through wallet, but driver said he want cash or gpay not uber wallet and phone got disconnected and no further call i recieved from uber in next 4 hours too (till now). This is "UBER Safetly protocol "". Wow. I don't think any regardless of male /female is safe as any time situation with anyone can get worsen and their is no one in uber to talk too.

@Uber_Support
we booked a ride on 4th July'21 ref to screenshot.U refunded only Rs.10 but took Rs. 1780 Whts the basis of Rs.10 refund?Did we travel the distance for which u took Rs.1780?? Justify n Refund sensibly, else give us escalation details https://t.co/XlLPfKnvts

Ref to tweets. You guys have been harassing us mentally. Ur utter NEGLIGENCE wl cost u badly. Refund ASAP. Share ur address n concerned persons in Kolkata n Mumbai both.

My trip started at 8:04 PM on 18/07/21 from Shop no. G1 & G2 West End Mall, janakpuri west to Raj Nagar-II Palam. My fare was Rs. 142.13 and I have paid the entire amount to the driver (Makhan, Bajaj Auto) in cash. But, still an amount of Rs. 142.13 is shown as outstanding in UBER apps and I have not been able to hire any UBER taxi.

I travelled from Panchkula, Haryana to Elante mall, Chandigarh on 18th July, 2021, which is hardly 6km. And they charged me Rs 1334. How can they charge so much for such a short distance. Their site mentions Rs 10/km for intercity trip. I am attaching the receipt.

Dear Madam/ Sirs,

This is to bring to your notice about the bad experience that I had when I booked your cab on 12th July 2021 at around 9:30 PM. Your driver accepted my booking and declined to pick me up. Up till this it was okay. But after declining the trip, instead of cancelling the trip he was insisting me to cancel it. Further, he had audacity to ask me to wait till morning, to come and pick me up, if I didn't cancel. I also wish to bring to your notice the following statement of his, which was extremely disappointing.

1. I have going to my home.

My Doubt: If he was going home, Why did he accept the trip?

2. Why did you book?

My Doubt: Henceforth, should I be taking the drivers permission to book a cab in Uber?

3. I accepting Uber booking, not your booking.

My Doubt: If we as customers do not book Uber, is this driver going to get a trip from Uber? I fail to understand, if this cab driver was in his sense of equilibrium or was it a lack of training?

4. Okay go and complain. Tell in social media.

My Doubt: Is he confident that Uber will not take an action against him or is it undermining the power of social media?

I would have been least bothered, if he had cancelled the trip like most other cab drivers do, after asking the drop location. My issue is with his behaviour. Hope you will take necessary action on this cab driver. I'm here with attaching the screenshots of the conversation that I had with the driver after my booking.

Dear Sir/Ma'am,

This is to inform you that I booked Uber from Railway Rd. Sadi Nagar, Azadpur, Ashok Vihar, Delhi - 110033, India to National Reference Laboratory, B7 Rd. Block E, Sector 18, Rohini, New Delhi, Delhi 110085, India on July 18, 2021.

While Booking the cab, fare was shown INR 141 approximately but after completion of my tour, it was charged INR 428.00 including MCD Tax, Booking fare and Toll/Parking Surcharges.

Even though, neither any parking charge nor MCD charge were taken but unfortunately total amount were charge to me INR 428.00

If these charge were relay charged by MCD and parking and Cab Driver Mr. Hidayat (as per Uber login), Vehicle No. HR61C3766, has paid to the respective authority, those receipt or proof of payment should be provided to me by the company or cab driver.

In view of the above, you are request to please take necessary action against the company as well as driver regarding this cheating.

Thanking you in anticipation of an early action.

Adya Prasad

Email: adya.[protected]@yahoo.com

House No. No. 40, Azadpur Village, Kumharon Wali Gali, Azadpur Delhi.

Ph. [protected]

I took an uber on 16th July from home to hospital. The mode selected was visa card. The driver requested for cash so I asked him if I can phonepe him. He said it was fine. Before reaching I paid him on personal phonepe number. In the evening when I tried booking an uber it showed finalize payment before booking. I am unable to use it. I contacted driver and he said there is nothing he could do since he was shown cash mode. Since 2 days I am trying to get help from uber app. I selected my issue and emailed 4 5 times. There is no response from customer care. The driver name is Shafiq and the vehicle number MH01CV4827. Need immediate support from uber.

I took a ride from Tughlakabad, New Delhi to Faridabad, Haryana on 16th July 2021, in the evening and was shown a fare of INR 265. It was a cash trip so I paid the driver the cash in full but the after the ride was over, the amount was still shown as outstanding.
The next day i. e on 17th July 202, I again took a ride from Faridabad to Tughlakabad, New Delhi, I was shown a fare of INR 252 but was charged INR 517(252 +265) due to which I had to pay INR 520.
I have registered complaint with uber but to no use, the company has ignored the request and is not refunding the money.

I had made a ride on 11:31 AM on 15 july, 2021 from Dunlop to The West Bengal University Of Health Sciences by Maruti Uber bike. and paid the driver for the trip full amount in cash, Rs. 125. When I open Uber app it shows that I owe Rs. 125. I had to rush and saw this problem much later. So, I can't contact with the driver, want to report this incident but there is no option for that. That trip payment still stands outstanding. This is very annoying and disheartening if I can't even complain via app and don't know if it is going to resolve

I was k book uber ride driver call me I'm coming on 10 min but after 20 min they not come in pickup point then I was call to uber dirver 10 times but he was not pick my phone he was not answering and he was not send any msg then I cancel ride he is very disoppint me I face many problem for this uber driver very very poor service and I will not book uber ride in future

I tried paying to uber driver through Google pay and it failed and showed processing and since for a similar case it was refunded I used Phonepe to pay the driver and after 1-2 hours Google pay payment also got processed and now I am trying to contact uber to get the refund and I am not able to contact even the driver

I am a 9 months pregnant woman and booked Uber from hospital to my home. Driver took an alternate route than the normal route and when asked for he mentioned due to traffic. After travelling through a highly hilly type road in a bad condition we came to a road which was closed. Driver rerouted and as the route went worse driver mentioned an alternate way to first enter the nearest location and reach that place. But we came to the same old location. Finally i asked him to go back to the place where he initially took the diversion and proceed through the normal route. He did so and when we reached home the final rate was Rs. 400 higher than the initial fare. He argued that we have to pay thr full amount showing in the app. I, being the rider had to face all these difficulties at this health and had a terrible road experience, wastage of time ans wastage of money. How can this be justified?

I paid cash to the driver as the app could not change the payment method after I booked it. Now I'm trying the "I paid extra cash" option but instead of helping me the app is making remarks like I should not have given the driver extra cash and that I should use online payment methods.

I booked the uber early in the morning around 5:30 AM . Driver calls me to ask my destination then cuts the call and messaging me to cancel the ride any said that I cant go to that place and talking very rudely. I am expecting a good service from uber but I am very dissatisfied with this uber driver and for the same I am attaching the screenshot of messages, the uber driver sent me . Please look into it .

I booked Uber (3rd if July ; 2021 by name Garima contact [protected] ), The driver was drunk, I was carrying 2 bags and my instrument with me. When i reached my destination i asked him to wait for 2 mins as it was late night (nearly 10 pm) and i was waiting for my brother to receive me but he said he was being late and want to go home right away . Out of hurry, i forgot to take my instrument and a bag which was carrying a sony speaker, iphone charger, some hand creams and my Debit card . I called him within 2 min, he didnt receive my call . After half an hour he received my call and said he doesnt have anything . I request you to please help me out . The things were worth 15000 . Thanku

I booked a ride on 9th june and the driver fooled me and took a route which was way longer then the actual one. I reported the issue with the uber customer care mentioning that i need refund in my bank as i have paid by cash for my trip. I provided my bank details also but they refunded in my uber credit which is useless for me as I'm not going to use uber anymore. I informed the same to uber customer service but instead of providing resolution they closed my ticket everytime without even responding to me. I feel like ignored and no strict action taken against the driver also. I want justice for the issue i have faced. Not asking for compensation I'm just asking my hard earned money back.

First of all, the driver came half an hour after booking, he wasted a lot of time lingering around. Then after reaching the pick up point he started shouting at me and abusing me. He started the trip and as soon as I sat in the car, he cancelled it without asking me and charged a hefty amount without even moving a metre distance. I want full refund of that amount and need a strict action against that driver

Driver self cancel ride on source place without ride ask for payment and argument with us my mother is patient we are going to hospital, driver cancel ride before my home and ask for payment, when we refuse to pay he trying to fight with us...as finaly force us to pay for 64 Rs. Without ride start... He is fighting with us and abusing with us...

MH40 BL 0541 car number...

Manju Bhandari
[protected]
Incident date 01/07/2021
Timing 13:00 -14:00pm between this timing our.

I want refund my money and i raise a complaint to higher authority.

Incident Deatil:
uber cab charge extra payment from me and in app price show differently when I check my application price showing 107 but when I was in a cab price show 193 in app.

1. I want full detail why they charging extra cash.
2. I want all my trip detail
3. I want contact detail o[censored]ber customer support when I raise a complaint
4. why price showing diffrent before payment and after payment price showing diffrent.

Hi,

I was using the Uber app wallet for the first time, the amount recharged was Rs.300/-. On this trip, I told the Driver, Ratanlal, that I intend to pay online as I have added cash in my Uber wallet. On reaching the destination I asked him to show the fare, he said that he had ended the trip and cannot show the fare on screen and I have to pay an amount of Rs.170/-. this driver has cheated me knowingly.

Request you to kindly arrange to deduct the amount of Rs.170/- from his account and credit the same to my account or provide me with the driver's contact no., I will speak to him and resolve the issue.

Regards
Vasudev Acharya
[protected]