Uber India Complaints & Reviews

I booked the ride of 139 rs in noida on 19 june 2021 but i was charged 182rs at the end of the trip although there was no traffic, no extra time was taken and there is no option to talk to customer care. legal action should be taken against you because this happens all the time, they book ride showing less amount and charge the double amount without any reason.

Everytime I login they will charge unnecessarily. Today also I paid Rs 226/- . And there is no proper channel with them to communicate.

During this pandemic in big citiea like banaglore it is difficult to travel so you book cabs . I have booked a uber XL cab from my place Sarjapur to vaccination center Jayanagar where 4 people are allowed. So we booked a XL cab(so as to accommodate 3 people) instead of other sedan cabs(where only 2 people are allowed) and when the cab came it was a cab where only 2 people were allowed and the charge he took was same . When I checked with driver he told he got the booking. When I try to complaint there was no option to communicate or complain.My only concern is if you have no cabs then you should have not taken the booking . We have booked the cab because we are 3 people and after waiting for cab to arrive after 20mins we see wrong car is sent. This is really frustating for a consumer to get cheated like this and do nothing. At the end we have to book 2 cab and go with the cab at same premium price . I want some kind of rules to avoid this kind of cheating.

On 9/06/2021 I had booked an uber package delivery. The charges showed 51 rs which my father(the person who was supposed to send an item to someone else) had paid to the uber driver Rafique. Yet, my uber shows that I have a pending rs 21 and without the payment of which, I won't be able to use the under services. If the driver is charging for the parking, it was mentioned to him that if he gave his car number to my father, he would ask the parking man to not take those charges from him. I got to know about it only after a few days when I had to send something else and I opened my app to book. In that booking itself, the driver never came nor picked up my calls so I had to cancel that trip and hence, the payment of that rs 21 is a necessity to avail the uber services.
With utmost honesty, I have always paid in entirety and now I am being charged for more. I tried to reach out through "your trips" and there was no response nor any action taken. I hope the issue is resolved soon.

I was charged rs 40 extra on my ride from vikaspuri to pusa road.earlier also rs 20 extra charge was deducted twice.
Noone picks up and no response on email or phone from uber.
I am suffering in each and every ride

Regards
Rupinder
[protected]@gmail.com

This is Aveek chowdhuri, on 9th june i took a ride from picnic garden to garia..which trip cost is Rs.210/-.And i paid the amount through phonepe and it was successful but the driver denying that he haven't got and he took a extra cash of Rs.210/-
His name is Asit Das.his contact no.[protected]
Asit License Plate: WB07J8314

This is Aveek chowdhuri, on 9th june i took a ride from picnic garden to garia..which trip cost is Rs.210/-.And i paid the amount through phonepe and it was successful but the driver denying that he haven't got and he took a extra cash of Rs.210/-
His name is Asit Das.his contact no.[protected]

I booked a cab at 7pm today. He messaged me in uberchat about destination. And he is intensionally going in opposite direction. He didnt replying my message and i wait there for nearly one hour. Is it acceptable???????. And if we are cancelling the ride uber charging compensation. What it means???

I have completed a ride on 14 th June 2021 around 6 pm. I have booked this ride by setting payment method as google pay. But the driver asked me to pay by cash as he forgot to bring some phone or something. I have done as asked and paid the amount Rs. 204.00 by cash. He assured me that there won't be any problem the app will be updated. But now in my app it's showing i have ₹203.95 the unpaid amount. Please help as soon as possible as I...

I had booked a trip till bangaluru airport on may 15. It was showing fair as rs 1153 but Uber driver forced me to pay 1700 outside uber system. He cancelled the trip by himself.
Please look into this issue, I have phonepay receipt with me as proof of payment made to driver

Availing uber service(specially uber moto) is not at all a pleasurable experience for riders.
Low point o[censored]ber moto:
1. The drivers are mostly unprofessional. It is understood that it will rain in monsoon, but these amateurish service providers enjoy to keep their passengers waiting for long till the rain stops falling. Simply ridiculous. On 11th june'21, i was kept waiting for over an hour(5pm to 6.13 pm) for drizzle by the driver before he finally decided to cancel the trip. Initially he requested me not to cancel the trip. In such case, who is being harassed?
2. The subsequent drivers who got the same booking from the system demanded for additional money, refusing which they cancelled the same trip from their end.
3. The 4th driver went a step further by not complying to the request and unnecessarily uttering abusive words prior cancellation of the booking from his end as well.
4. The ride finally initiated after a one hour forty five minutes ordeal and harassment at 6.45 pm(11th june'21).
5. Going through such harassment i intended to get in touch with uber company to register my complaint, but only ended up with a dejection to find that there is no such options available for the rider to register their grievances.
Conclusion: poor overall service o[censored]ber moto with no standards observed by self(as a consumer) and no option for customers to communicate their experiences/feedback/grievance to uber apart from the predefined options set by the company.

Ref.: My account details in Uber are as follows - 1. Phone Number = [protected], 2. E-mail ID = [protected]@gmail.com

Alternative contact: [protected]@yahoo.co.in

Availing uber service(specially uber moto) is not at all a pleasurable experience for riders.
Low point o[censored]ber moto:
1. The drivers are mostly unprofessional. It is understood that it will rain in monsoon, but these so called amateurish service providers keep their passengers waiting for long till the rain stops falling. Simply ridiculous. On 11th june'21, i was kept waiting for over an hour(5pm to 6.13 pm) for drizzle by the driver before he finally decided to cancel the trip. Initially he requested me not to cancel the trip. In such case, who is being harassed?
2. The subsequent drivers who got the same booking from the system demanded for additional money, refusing which they cancelled the same trip from their end.
3. The 4th driver went a step further by not complying to the request and unnecessarily uttering abusive words prior cancellation of the booking from his end as well.
4. The ride finally initiated after a one hour forty five minutes ordeal and harassment at 6.45 pm(11th june'21).
5. Going through such harassment i intended to get in touch with uber company to register my complaint, but only ended up with a dejection to find that there is no such options available for the rider to register their grievances.
Conclusion: poor overall service o[censored]ber moto with no standards observed by self(as a consumer) and no option for customers to communicate their experiences/feedback apart from the predefined options set by the company.

Hi,

I have booked uber today on 10-6-21 at 16:49 from BKC on hourly rental basis for 2 hours @ 145 per hour

It showed 288 rs for 2 hours ride upto 20 km ride

I ended ride at 18:40 completing 18 km route at kandivali shankar lane.

But while making payment it increased to 500

They have added 98 rs as convince fee and 96 rs as X1.6 surge fee without my knowledge besides taking prior confirmation of charge before commencing trip.

I feel cheated

I booked Uber bike on Saturday to go to Saltlake and payment mode was Digital. Driver asked me to pay cash and he said that you will refund from uber. So I have ₹100 to driver to fill petrol at petrol pump (cctv footage also there) then I reached destination, after ending the trip driver asked me remaining money for that trip I refused to give and said whenever I will get refund from uber I will give rest of the amount to you.

I have whatsapp proof that he has received ₹100 from me. He also have accepted that. Also I have call recording.

Problem is Uber is not ready to refund my extra ₹100 which I paid to driver.

Yesterday I booked an Uber bike. The driver came to the location and told me how much money the app is showing, I told him that 238. He said that I will not go for this, it will take 150 rs extra. I refused to pay, he asked me to cancel the ride. When I refused to cancel the ride, he started abusing me and started beating me. I request you to take strict action with this driver, otherwise I will have to get legal action done with you and your driver.

Hi
I took a ride with Uber on 16th Apr., 2021 where the app showed me that some previous payment is pending. I agreed to make payment for it and chose option of "Pay in cash to the driver with your next trip". Hence my next trip also became a cash trip.

My previous outstanding amount was 409. And that trip's fare came out to be 606.

At the end of my trip, the app (both in my phone as well as Driver's phone) showed 1015 and I made that payment in cash.

Now when I got the receipt after several minutes, it was only for 700 (It seems that the driver only recorded 700 from his side). And my previous trip (even after making the payment) is still showing as pending in the app and I am unable to make any booking till the time clear it. But I don't know how many times Uber wants me to pay for that.

Also, the driver (Aziz) behaviour was also suspicious in that trip. He kept asking me for extra money over and above the fare because he accepted my ride late night. But when I didn't agree, he did that. He collected 1015 rs from me but recorded only 700 and kept 315 in his pocket.

This complaint has been raised with Uber multiple times but they refused to help here. It seems that it is not only the driver but Uber as the organization also, who has come to these levels to make extra money.

The driver refuse to this trip then why i will pay 20 Rupees cancelation charged bcoz your driver refused for the trip .you should have to charged 20 rupees from driver account.

I am a frequent user o[censored]ber i have booked for uber moto from Bidhannagar Municipalty to 131 sarat bose road on abouut 8.20 PM on 24/04/21 after my cancel i got one bike in app it is showing the name Binay and the bike number which was showing is different the biker number which came to me was WB 04H 0877 and said me he will drop but I have to pay him Rs 30 /- extra after charge mention in the app so I said no to him and request him to cancel the trip, he said he will make sure that he will made me pay Rs 15/- extra to company and i can do nothing about it and after 15 mins he cancel the trip and in the Uber app I notice that Rs 15 /- was charged to me
My Mobile Number registered is [protected] in kolkata west bengal India
I request you to take action against this driver and refund my money

Dear all
Please appreciate One Mr. Narayan Bansode on 20/4/21 took 304 Rs. against actual bill of Rs.204. Again to my utter surprise the is not using and any app like google pay or else one for payment, on request I gave him Rs.500/ and having no change as usual returned only Rs. 190 assuring to return or adjust in next trip and gave me his contact No.[protected] but for last few days after repeated contacts he is not responding, please do let me know what action you propose and whether you refund excess amount paid .
M.S. Kirnalli
[protected]

Dear sir

I paid cash on non cash trip.because uber driver demand money forcefully in cash form.while I paid amount by paytm but Uber driver demand cash ...I called uber driver many time they told me I had not got your payment through paytm so what I do please tell me ??