Uber India Complaints & Reviews

Hello,
This is regarding a serious complaint against cab driver Naveenkumar (Cab no : 3232)The Driver acted rude while picking us up and then before reaching the destination he asked us to get out. Problem is my mom was with me on this ride. She is having Myasthania Gravis which I'm sure you have not heard about. One of her health issues is that she feels pain in legs and spine and hence cannot walk for long. We said the same to the driver and still he behaved like an animal. He used slang words in Kannada, showed his fist to me as if he was gonna hit me. When my mom told that we had paid for the ride and he should not act this way, he asked us to leave in such a rude way I cannot explain in words. My mom felt really insulted by this. She came to Bangalore for a pleasant time and what a time she got while returning from temple.I want the highest escalation on this.I complained through the app and they are gonna probably leave it with a warning. That is hilarious and insulting once again. A warning is like a neighbour asking to study for them. I need a stern measure to be taken and let me know what other information you require from my side.

Uber account with : [protected]
Alternate number : [protected]

Hi,

For a trip on October 17, I was double charged. I gave as Rs 425 cash to driver, still the app is showing money pending. So I raised ticket on November 16, which is well with in 1 month of the trip. But Uber refused to give the refund and closed the ticket without my consent. I waited for 4 months, still there is no logical conclusion.

For reference, driver vehicle number was WB07J2514

I travelled in a uber Go yesterday 19.02.2021evening from IGI Airport Delhi T-3 to Vaishali Ghaziabad. I have been charged Rs.1, 789/-. The Estimated fare shown on platform was about Rs, 600/-. I have been charged exorbitant fare which is very wrong on part o[censored]ber. On examining the receipt, I found that distance has been shown as 115.88 which is very wrong. The maximum distance is around 40-45 Kms, Request to immediately review fare and refund me the excess charged from me.

I took Uber Cab on 7th Feb 2021 from IGI T3 airport to My House, M3M Merlin Sector 67 Gurgaon. When I took the cab, the distance and route shown was correct and the amount to be paid was mentioned as INR 449. When I reached home, it took standard time as per the original message, but the charge mentioned was INR 2142. I disputed the charge immediately but Driver had no choice he said I have to pay. The route shown was incorrect in the application due to server error. I paid the cash there to him. Subsequently I contacted Uber team throuh help option in their app, which is extremely complex route, they responded that they will refund the difference but they eventually refunded much less amount. After a lot of follow ups, they finally charged INR 826 and they are not reducing the amount to original charge of 449. I need them to refund the difference and not let this happen again. Please help.
My number is [protected] and email id is [protected]@gmail.com.

Today afternoon I booked a cab around 13:19 PM from 1-1/7 inner ring road, Saraswati Colony, Uppal to 116, 2-4/1000, street no 2, Janapriya Colony, Kothapet. The car no is most probably 2784, Maruti Suzuki Swift Desire. I remember very well the driver's name. The driver's name is Devender. He kept me waiting for more that half an hour without cancelling. Finally after half an hour he cancelled and I had to wait for him on the road in the hot 🌞
Pl locate the driver and based on this information take some action against the driver.
Otherwise only the customer is getting harassed unnecessarily and the the driver each time escaping any penalty.
Pl take some action so that he can't harassany other senior person. Today it was beyond my limit of patience
Finally I was dropped by another driver Raheem. I will be obliged if you inform me about what action is being taken against him.
My e mail id : saswatis.[protected]@gmail.com.
I want to remind you that I am a regular customer and almost every other day take your service. So I can expect a fair judgement from your side.

I am complaint about my money Uber company is my my bank account detail not changed and only all customers suggestion to try this way try is way but not possible any way to change my bank account and my my money is wrong bank account deliver last time only 62 rupees but this time 1945 rupees reserve Uber wallet but over company not change my fresh account

We booked the uber cab from T3 Terminal (IGI Airport New Delhi) to Rajouri Garden at 8:03 PM. The fare shown was Rs.379 while booking, However we were charged Rs.1318 when the trip was completed at 8:40 PM.
On receipt it clearly shows
Distance travelled : 88.2km from T3 Terminal (IGI Airport Delhi) to Rajouri Garden (New Delhi-110027)
Time taken :36 min
Which is not justified by any means because actual distance from T3 Terminal Delhi to Rajouri Garden ND.110027 is 17km.
Also, it is not practically possible to travel 88.2kms in 30 min in Delhi, that means it’s a technical error on their part.
We lodged complaint in uber customer department and they denied to refund the extra charged amount (Rs. 939) and instead offered to pay back only Rs.150 by email which is very disturbing and harassing.
We request you to kindly look into this matter and help us to resolve this problem.

Uber moto was hired to deliver 6 packets of sweets. He charged 300 cash advance for delivery. Soon after it started with the trip he cancelled it and uber charged us cancellation fee of Rs.25. Driver name is Santanu. Journey was frm Nagerbazar ( Kolkata) to Alipore (Kolkata). Bike was Honda X Blade.

I have took a bike share ride on 17 january 2021 its show ls me 72 rupees for the trip at the end of the trip unfortunately in drivers device shows i have 445 rupees for this trip the name of the driver is nilesh padhi on activa 5G can u imagine just for 10km ride on scooter the fare will be 445. How ever the driver is fighting with me on fare so i said okay i will pay u this amount. And will talk to customer aupport.and while i tried to talk with cuatomer support they just playing with me turning me round and round still there is no resolution. Even i tried to contact the driver by calling him on his cell phone number but he directly disconnect my call. I wanted to take an strict action on this driver.

I am a consistent uber user. Still I feel troubled as the charges appearing during booking a ride gets changed at the end of a ride. Amount during booking is Rs 65/- and at the ride end... Driver screen showcase 71/-
Please check and resolve the error.

The driver despite the fastag card and despite me checking with him
dropped me 30 mins late by going to the cash lane

I ordered Car scratch remover with headight polish...but the products seems to be wrong and not the correct one... in the advertisement it showed as spray but what I received is just liquid in a bottle. the Compliant number is switched off and it is not reachable.
Kindly help in get the refund of Rs. 849

On 14th January 2020, I came back to Delhi from Goa and boarded an Uber Taxi as per the Trip Code that was sent to me (from Delhi Airport Terminal 3). It showed me an amount of Rs. 440/- from Terminal 3 to my Home at Guru Harkishan nagar, Paschim Vihar, which by any standards was usual, as even on many of my earlier trips I have paid between Rs. 400-500/-. I boarded a Maruti Suzuki Ritz (License Plate- HR63C4412), driven by Balwant Singh (as shown registered by Uber). Everything seemed normal and we took the normal route reaching Paschim vihar through Delhi Cantt. When I got down, to my utter shock, my Driver showed me a fare of Rs. 2013/-. Even my phone showed the amount of Rs. 2013. When I refused to pay the amount to driver as I wasn’t having enough cash with me at that time he told me to paytm him the amount. After some time when he left, he started calling me and threatening me to pay the rest of the amount so I had to pay, as that is the norm for Uber and as it was showing in the bill. When I later checked the trip route on the Internet (through my Computer), it showed that we had reached the correct location using the fraud route and the payment made was of Rs. 2013/-. Later, I checked my phone Trips and it showed that I had gone all over Gurugram till Kherki Dhaula toll, and so on and finally getting off at Guru Harkishan Nagar, Paschim vihar, New Delhi. It showed I have travelled 145.35 km from 8:12pm to 9:10pm which is not possible. The question that comes to mind is, how was my phone showing that I went on to travel 145.35 km in just 1 hour whereas the distance between Terminal 3 to my Guru Harkishan Nagar is just 25km? Was the Uber Website hacked, or was my phone hacked? This Cab driver could have hacked into my phone ultimately showing a wrong amount, and charging me for the same. I was even charged for the crossing of Kherki Dhaula Toll, T1 pickup charges (I was actually picked up from T3) and some other MCD charges. Such fraud should not go unpunished and those people responsible for this must be brought to justice. I should be refunded the amount with an additional amount paid to me as fraud compensation and causing mental agony. Either my phone was hacked as it still shows the complete inaccurate route (the screenshots of the complete route has been saved) or Uber has been hacked as even though my route through the Internet access shows that I travelled from Delhi Airport Terminal 3 to Guru Harkishan Nagar, Paschim Vihar, it shows that I have been charged Rs. 2013/-. When Uber was sent the message that I had been charged extra, they took no action on it and I still did not receive any call from them.

Sir,
i have tried to book cab/auto on 15/1/2021 morning at 9 am..once the trip was conformed the uber driver has cancelled the trip..This was happend around 5 times with in span on 20 mins..even the uber has cancelled the trip and frozen the account..now i am
unable to book the cab..i have tried to contact and complain regarding this but there is no use from
them

I booked uber from whitefield to international airport Bangalore..while paying, I tried with BHIM UPI and did payment Twice of 831/-...but the transaction was pending and didnt happen so I paid up with cash n left...after 15 min the amount got deducted from my bank and showed it was paid to uber. I am unable to reach uber for this and want the extra money that has been paid back which is supposed to be 1662/-

In 2018, i travelled by Uber cab to the airport. Since my digital payment showed an error so i paid the cab driver in cash. Uber app still showed payment as pending and highlighted the concern to them. But they still did not confirm. Today after 2years when i booked the cab again they charged me again for that earlier trip. When i raised the concern they replied stating the case is 30days old and they cannot help. How could they charge for a trip that is 30days old.

Uber has the worst service. Some drivers cancel the ride and some are bloody racists making racist comments. The drivers have no shame that their CUSTOMER is calling or waiting for him. I don't know how uber selects the worst drivers! The drivers are so shameless that they either refuse your ride or make you wait like an ### for 20-30 mins. Won't make the mistake o[censored]sing uber ever again.
P. S. If you have the guts, put a proper complaint option in the app so that the CUSTOMERs can register their grievances.

Uber has taken India for granted hires drivers who have no education and manners whatsoever to the point where I beleive under India doesn't even check if their bloody drivers have criminal or other records putting at risk the lives and integrity of the riders this time around uber is not going o get away easy with their load of ### I'm going to create a international platform where people canmlidge their complaints against this supposedley clean and cheap ride application/company
Attached photo of the uber (abusive)driver "Avinash" his mobile number [protected]

Hi,

I would like to lodge a complaint to Uber.

Today morning I have booked a trip from sealdah railway station to Narayanpur, Rajarhat, Kolkata.

I have been shown with an estimated fare of Rs 389.

After availing the cab, I noticed in 10 mins the the fare changed to Rs 538, an increase of 37%.

Note that there is no road block or traffic condition behind it. It is just some fraudulent behavior from uber.

I have raised incident with Uber but they are unable to hear my case. They claim it is within the limit.

Hence I want to lodge a complaint.

Thanks,
Abhik

Uber charged money from Paytm wallet and took cash for the ride as well. Their help support is worst that’s why they don’t provide someone to talk on phone. On email they just say their answer and don’t listen to you. Worst company I am seeing in today’s date. Not going to opt and I will advise everyone to boycott Uber as they came into fraud activity.