Uber India Complaints & Reviews

Hi uber support team,

I took a ride from marathahali to ksr bangalore on 10th june, and the fare was 213rs.
For dropping on the platform, the driver asked us to pay 50 rs extra and we did that.
First i made a transaction on google pay and it was showing as processing, so i gave cash to him, but after some time it succeeded.
Afterwards, i was continuously trying to reach out to him but earlier he denied that he did not get money and later on he started avoiding calls.

I filed a complaint on uber app, but did not get any response.

Hope you understand and work on my request.

Please find attached documents and below details for your reference, they contain the payment details and trip details.

Driver name: jagadesh

Regards,
Vinita kaurav

Hello-

Why are you folks deducted 84 rs/-. That was not my mistake the your driver got a call which was near by trip so he said me to cancel and that time i was not aware of your process so i agreed n cancel it. Please reverse back the amount.

Appreciate your cooperation!!!

Thanks & regards
Kiran
[protected]

Dear sir,
Last 4 june 2020 we are booked uber moto from gangapuri sikha sadan high school to metro cash and carry. When the driver will come to pick up he asked me what is the payment showing in your app what is your drop place. When we booked the moto we select payment by upi/online payment.
Then we told the driver we are paying by online but the driver refused and tell no give me cash but few seconds again tell ok you cancel the trip and again try to for online payment but in that we refuse and told them when i canceled the trip uber will be charged from me again the driver said no nothing will be charged then we try to cancel but there was showing 15/- charged for cancellation than again we refused to cancel the we are showing the massage to driver in that time driver will be tell me no this is showing because only for formalities maintain by uber nothing will be charged. Then we decide we are not canceled the trip and we are paying by cash. Driver nature, behavior, conversation etc is very bad but driving is good.
When my trip was end driver will forced and tell please give 60/- first my trip fare is 57.94 i have no lose money so we can pay 60/- in that time the driver will be picked 60/- and with any word he passed from my location.
Then on your amazon account showing payment request from uber but we not accepted in that time and we have thinking this is any system problem.
Few days passed last 7th july 2020
Again we are try to booking a moto from gangapuri sikha sadan high school to bapujinagar for our business in that time we unable to process to booking because there was a showing previously payment pending. We try to contact with uber's for reason but in application there was no option to contact them.
Today we try again to contact them but still facing same problem then we going on google and search how to contact with uber as per google navigation we again open my uber's app there was a shown driver app we are clicked them, then showing help option but no calling facilities.
Then we contact through chat we are written our problem few minutes later uber team mailed and uber cannot solved this type of fraud because already 30 days crossed.
Again we report and and write we are not telling for adjustments we are telling please remove previous pending payment option because we already paid by cash.
Now 1 hours gone no reply will be came from uber.
Dear sir please solved my problem.

My name is sourav chakraborty
Contact number [protected]
Gmail [protected]@gmail.com
Profession: business

1 st july
-incident: i have been charged extra for trip where was there no due for my last trip which happened on 3oth december. I have been charged extra 426 rupess today for ride the cost was supposed to only 150rs.

Attaching the bill

There is no option in the app to resolve this complaint.

Tried calling customer care but no help came

I want my refund of 426 what they have taken extra.

I hav book ride at 10:30, , when driver came for pick up he ask about otp and o tell the otp to him and he as mistakenly cancel the my trip, , and i ask him to drop ill pay it but he wont redy to here my words, , and he started shouting at me on road, , , everyone has seen me and he speeks voulgar language to me, , , this is the worst experience in uber, , , , in uber not specify the customer num.. Can u plz contact me, , , really its too bad experience

I booked a cab on 22.06.2020 from 69 G.T. Road, Rishra to Tata Medical Center, Kolkata and the fare shown was 532.47. At the time of booking no options were provided whether I will pay by cash or Paytm, therefore I thought I have to pay in cash. At the destination I paid driver by the name Md Rs.532 in cash which he demanded. Later I found that Rs.532.47 has been deducted from my Paytm account. I contacted Uber Support but they are harping the same message that they cannot do anything as I have paid cash on a prepaid trip.

When I told them why they don't speak to driver whether he has taken cash or not, they are not relenting and not refunding the extra amount paid.

I am having a very bad experience with uber.

On june 22nd, 2020 i booked a uber cab for my brother, my brother was traveling from igi t3 to rohtak city, the estimation shown on app is 1793, but my brother doesn’t know about the estimation amount. Driver (Narender) asked him for rs 2200 when my brother ask him why you are charging 400 extra he said you have to pay parking charges of igi airport. My brother paid the amount rs 2200 through paytm, but due to some issue the transaction is showing pending, but the driver is not ready to wait he said that do the payment again. My brother paid the amount again which show a successful transaction. Later when he checked with paytm both the transaction showing successful which means the driver got rs 4400 which we have to give rs 1793. I have paid rs 2607 extra money to him.
Today i have contacted the uber help support, they are saying that the trip fare is considered as an exchange outside the uber system.

May i know i have booked the uber cab and i have not contacted the driver directly, then how it’s considered as an exchange outside the uber system?

Also, i have asked them for driver no. So that i can contact him directly for the twice transaction, but they denied giving the driver number.

I don’t know what type of service they are providing to their costumer. I have been using the uber from last 2.5 yrs and you can check my rating also i:e 4.68.

I am feeling cheated by uber. Please take strict action and refund the amount, otherwise, i’ll go for legal action.

Registered no.- [protected]
E-mail id - ankit. [protected]@ymail.com

Thank you
Ankit gaba

In february i purchased uber coupons (₹10, 000) from paytm. During the period of the lockdown the credits have disappeared. When i contacted uber they were unable to offer a consolidated report of how the money was used but informed me i could review the trips individually to determine how the credits were used. I still should have ₹8, 804.08 credit in the account.

On june 11, i request an uber representative to review the issue. While chintamani responded on june 12 they had records of the uber coupon purchase, they showed that the credits had been used during the period of lockdown when they were not offering their services.

Gulda k. Informed that i could review each ride to determine how it was paid. Upon reviewing the receipts they showed that only ₹1, 195.92 of the coupons had been used which i shared on june 14 with snow.

I am owed ₹8, 804.08 of credit and would like to have it accredited to my account.

I booked a uber moto on 13june @ 14:14 hrs but the uber driver didn’t came for the pickup and was asking me to cancel it. Why should i bare the cancellation charge. I tried to contact the uber help but no help was provided. The driver was also not ready to cancel the ride and neither wanted to come for the pickup. Please find attached pictures for the same

I booked a uber moto at around 2:15 pm on 13th june and the driver is not ready to come for pickup and is also not ready to cancel the ride. He is asking me to cancel the ride from my end. I will be charged for making a cancellation. This is not acceptable

I have been using uber for more than a year and my rating is above 4.5.{my email is [protected]@gmail.com } several months back my account was disabled without giving me any reason. I contacted uber support regarding this but no specific reason whatsoever was given. I was told to wait. Its been more than 3 months now and their response hasn't changed. I am simply asking for an explanation or a way to resolve this situation. When i ran out of patience, i asked to delete my uber account to remove my data from services i'm not using and uber even denied that.
I can't understand uber unresonablitity.
Either provide me with a reason or a way to resolve this. If neither of them is acceptable i don't wish to avail uber services. So, delete my data frm uber servers.

I have been using uber for more than a year and my rating is above 4.5. Several months back my account was disabled without giving me any reason. I contacted uber support regarding this but no specific reason whatsoever was given. I was told to wait. Its been more than 3 months now and their response hasn't changed. I am simply asking for an explanation or a way to resolve this situation. When i ran out of patience, i asked to delete my uber account to remove my data from services i'm not using and uber even denied that.
I can't understand uber unresonablitity.
Either provide me with a reason or a way to resolve this. If neither of them is acceptable i don't wish to avail uber services. So, delete my data frm uber servers.

I had a trip with uber on 17th december 2016. I paid cash amount 901/- rs to driver. Later on i booked another trip on 3rd august 2019. I had to give 901/- again in this trip as driver device was mentioning outstanding amount which i have already paid. I rise request with uber india. They clearly mentioned that they took double charges but they will not return that amount. Received below comment from them:

Hi ritu,
Thanks for writing in. We're happy to clarify this for you.
We have reviewed your trip details and see that your last trip's price was
Not charged to your payment method successfully. As a result, the previous outstanding balance is added to your next trip fare. Please find below the breakdown of this charge for better understanding:
Inr 901.14 from the previous trip
Inr 58.14 for the current trip
Total fare charged is inr 959.28 in this case.

Also, we reviewed the details of the trip you mentioned and it appears that
This trip was taken on december 17, 2016. Since the trip is too old, we're
Unable to make any changes/adjustments. As a useful tip, if you feel that a trip needs to be reviewed, please contact us within 48 hours.
We appreciate your understanding.

I tried again but there is no positive response from their.

I travelled using uber on 8/02/2019 at 4:53 am as it was election day in delhi and i was an officer to perform my duty. The payment mode i chosen for this trip was paytm but it did not worked at that time (Screenshot attached) so i paid cash to driver 121.51 rupees. But on 5 april 2020 uber charged me for the same amount for the same trip (Screenshot attached). So is this how uber is making money?
When i talked to uber support about this issue they replied as this ride is older then 48 hours so we can not make any adjustment. Fact is they can charge you for the trip even after two months but if you want your money back then you should contact them within 48 hours. I am disappointed with uber

What the hell is going on with uber... I have no clue whatsoever why my uber account has stopped functioning... Everything going smooth until 15 days back but suddenly i see my account is not operating... Some # errors popping up all over the place... Let me tell you not even a single scuffle i have ever faced with with my entire experience o[censored]sing uber for the last few years now... How this dictatorship i can allow from you which has disabled my uber account without intimating me anything specific about what went wrong where... Its just the classic example that an overseas company throwing arrogance on its customer and utterly disrespecting the indigenous rule of law...
So, i've decided in response to ur nonsense now to do everything possible to make you earnestly answerable to people like me and i shall not mind if i'm compelled to drag you legally to the courts as well... Or maybe finding other solutions... Trus me i'll not let you off the hook with this # because i have heard many casees like mine of my acquintances and few in in news where they've also been treated the same way...
This time you've dialed the wrong number.. I'm not that kind of a customer who's gonna allow this mockery of customer - client system in place... And allow you behave like a roadside company...
Kindly do something by reinstating my uber account right now with a written apology and perhaps the mental harassment compensation as well... Otherwise it might just well be too late for you...
Honestly, i don't give a damn whether i'm abe to use uber services or not but this is the fight to set a better precedent and disallow such idiotic behaviour by a foreign company... Just get that.
Hope better sense prevail and addressed the cencern on a priority.

1. I booked uber on 17 mar 2020 from delhi t2 terminal to my home at vivek vihar sector 82 noida. While booking the amount shown was rs 759/-. On completion the amount demanded was 1737/- which is more than double. The driver also told me that excess charge will be refunded. This type of cheating is totally unexpected out of a multinational famed company. The address shown is also incorrect. I tried to get refund through app but could get only for rs 3/- which is a joke.

2. May i request you to kindly charge the fare shown initially before booking and refund the balance amount failing which i will be forced to discontinue use o[censored]ber in future and also advise all my friends against using uber.

3. I am attaching invoice no. Nnqlcvov[protected]
Of the charged amount.

Thanking you for early resolution,

Shreyash shankar
Mob no. [protected]
E mail : [protected]@gmail.com

Yesterday night one of my friend had went to koramangala in bangalore from uber, car number was ka05ah4600, so he forgot his iphone xr in d cab, after 5 mins he realised that he forgot his phone so he called on his number and after that phone was switched off and driver was not picking the call, we tried to contact uber customer care they to didn't help, so i would like that u help me in this matter, coz my friend is pubg esports player and he used to use that phone for practicing and in some days he has pubg pro league and his name is tanmay singh aka scoutop u can even check his instagram stories he has mentioned the details

To add insult to injury rs.20 we demanded for driver cancellation
The second booking was not allowed inspire of making 50 i n r into 2 payment still no further booking was allowed by 1 hour water my 100 in r gone and no. Booking allowed
The fault was of your driver who was cheating by telling lies that he is coming but driver cancelled the trip

My m [protected]
Sgt arun k sood

On 12th march 12:19 i was traveling by uber in chennai from no 335 - b barma bazar, chennai to 4th cross klathumetu st. Chennai.
The drivers name was arunkumar
The fare was booked by card payment.
The driver mentioned that he had no money to pay for petrol and requested for cash payment.
To which i obliged.
The amount paid in cash was irs : 281
The same amount was also deducted by my card.
I returned from the same location to chennai central station and paid by card irs 297.74.
At night i returned to bangalore and once again i paid by card irs 120.16
From cantonment station to my residence.
Till now the amount of irs 281 has not been reimbursed.

I booked an uber trip on 12/3/2020 at around 9.15 am.. One driver named raja and maruti suzuki ritz was assigned to pick me up. Unfortunately i dont have the taxi number as once the trip ends it does not appear on the app.

I sat in the cab and had to go to bkc from lower parel.. I have been taking the same route to work since november 2019 and when i told the driver which route to take, he refused to take the route even though it was showing in his maps.. He wanted to take the route with maximum traffic which i was taking him from my daily route which has least traffic. This idiotic driver refused to take the route and asked me to get out of his cab if i dont want to take the route as suggested by him. The driver had the audacity to literally throw me out of the taxi and stopped in the middle of the road and asked me to get out. When i called up the uber safety number, they refused to do anything and said to raise a complaint. I was appalled by the unprofessional behavior of the driver and even more so o[censored]ber. When i raised a complaint, all they had to say was that we are refunding the amount and marking the driver's profile. I am appalled at the company's response to such an incident. According to them refund of my money is enough to compensate for the safety threat and the unprofessional attitude of the driver. Fortunately this was in mumbai and morning time on a busy street in dadar. What if this driver behaves like this with anyone else in the middle of the night or misbehaves in such a way that no one is around to help. I want the strictest of action to be taken against this driver and uber. My ride details and the picture of the driver is attached.

Regards,

Rohini