Uber India Complaints & Reviews

This to bring to your attention that on monday i lost my spectacle and a hand glove in uber cab, because it's been six days now so my eyes are paining so i called the driver through app but he is so unprofessional and rude that he said it's not his job to return the things to customer and he is not doing my personal job by returning my things. My question is that is it's not the driver's and company's job to return the lost thing if a customer is trying to get it. I want my things back asap and kindly look into the matter and take action against this unprofessional driver

Uber driver accepted my ride when his trip was in progress. I waited for more than 25 mins. He completed the trip and called me to ask drop location. I provided him info. Ride was cancelled in few mins. Uber driver made a customer wait for 30 mins and cancelled trip. Uber lets the driver cancel anytime after accepting even after 30 mins. Once the trip is cancelled by driver, uber automatically removes it from trips section in app.
Here comes the series of issues that uber has never answered:
1. Why can't we give rating to the driver who cancelled our trip?
2. Why can't uber deactivate cancel option after 5 mins of accepting ride? In this way uber can avoid such issues?
3. Why does not uber take actions against drivers who enquire about drop location and then cancel based on their choice?

Please find attached screen shot o[censored]ber driver who made me wait for 30 mins and then cancelled trip.

I travel a ride with uber after ride by mistake i made a extra payment in cash by mistake beacause i was in hurry at that time after that i checked my pocket and i calm the driver too and asked him and then driver ignored me and told me that i will call
You later but i have not recieved any call from him. After half and hour i again called the driver and he continouesly cutting my phone. Because he doesnot want to give money back

This to bring to your attention that on monday i lost my spectacle and a hand glove in uber cab, because it's been six days now so my eyes are paining so i called the driver through app but he is so unprofessional and rude that he said it's not his job to return the things to customer and he is not doing my personal job by returning my things. My question is that is it's not the driver's and company's job to return the lost thing if a customer is trying to get it. I want my things back asap and kindly look into the matter and take action against this unprofessional driver.

I was kept in waiting for 1 hour and then the order was cancelled, very very unprofessional behaviour, there is no way to contact support team on call once the order gets cancelled. What about the 1 hour of my time they wasted?
I contacted support when they made me wait 45 minutes and they said it will arrive shortly they could have atleast told at that time, they gave false assurances that they will add 50 credits which is no where to be seen, made me wait 1 full hour and then cancelled order.

I have send you email that i was charged twice but instead of reverse my money it was charged again is this the way to work you do not have any customer service this is very poor and you are really very poor company shame on you people if you don't refund my money than see what i will do i will take triple of that and always suggest my friend and relative's not to use uber

Dear sir

Requested to take resolve problem ASAP

we booked cabs ( SUV 37369 cabs number ) driver is not good

from gowri to Begur koppa rd booked cabs around 16:00 hrs to 16:30 from mobile number [protected] . long route taken .

2) Why driver cancelling we book ed before 5 minutes why not telling before half hrs ( Resolve problem ASAP)

TAKE ACTION ASAP

Today morning, i booked an ubergo car from samaypur badli metro station, new delhi to rohini sector 6, new delhi. The driver of the car cancelled the ride without any intimation and use abusive and vulgar language on phone. The phone number i contacted was [protected] at 07:59 am on monday, 13.01.2020. Please note my complaint on serious note otherwise i am going to file the complaint.

I order food as on 29th december 2019, the delivery boy did not call and inform me about his arrival and after that canceled my order and now uber asks me to pay for that order which is of rs. 97.50.
I want a solution as it is not my fault as the delivery man did not call me and says he waited, if he waited he should have called.

I want that 97.50rs due amount to be cleared off, otherwise uber will lose another customer.

Hi my wife had booked uber along with infant baby.

Since the it was an infant she somehow forgot a couple of important valuables in the hired vehicle.

We did try to contact the uber mumbai (India) office, we did try calling the driver and now the driver has blocked our numbers.

The driver name is rajan and his number, have been using uber over 5 years and he is one of the worst driver uber has hired.

Kindly help me out as we did try contacting him for over a week now and would request you to ensure that the driver is out o[censored]ber in an urgent basis.

Date of travel was 3rd jan 2020

Destination was from sion to kandivali (Via bandra)

Look forward for your support on an urgent basis.

Do help me connect with local contact for the same.

Thanks & regards


Anant nanoti

Hi,

I oredered food from ubereats on 10th jan 2020 at 10:08 pm in bangalore with order id #deb16.

Initially they accepted my order and deliver the stale and rotten food to my home. When i complained about the stale and rotten food they cancelled the order and not returning my money or not reply to my message from last two days. I'm providing couple of executives names hemlata, mayank k, jyoti, ag, ramniwas, harinderpal. These executives are asking me question from last two days and every times i'm providing all the details to these people but they are not resolving. I want my money back with apology letter from ubereats due to the mental agony i faced from last two days.

I have booked a uber cab at 10.30-10.35pm on 10jan2020. I have got a call from uber driver asking me the drop location. I have denied him to give the location on call and asked him to come. I was talking in a descent language. Still this driver abused me badly and said # you gandu.
I wan't some action to be taken from ubers higher authorities on this driver immediately. This is a serious case of abusing the customers and this grievance has to be redressed on immediate basis.

I rajkumar jain travelled on 9th jan 2020 in the cab hired through uber app. Cab hired from igi airport to gurgaon. At the time of the booking fare mentioned rs 473 /- but when i reached destination payment deducted from my pay tm accout rs. 931/-. I found the in the invoice jlxsxmrg[protected] raised for the trip included the charges of the another trip that i had not taken further driver continue the previous trip before pick up from the airport. Total distance mentioned above 60 km but i travelled hardly 22-23 km. Driver also include the toll charges (Kherki dhaula toll & mcd toll) that no where related to my trip. By this factious claims driver cheated me rs. 458 more.in a day driver may have cheated to may passengers and many of them may have not claimed. I wants that apart dor differential fare i should compensate by t he uber for mental tension and time in the follow up the issue. I also feels that uber is also equally responsible and partner in getting the advantage for higher fare. Uber is also responsible for strict action against this criminal drivers who cheated passengers. How can uber support by issue the invoice before review the differnces in intial fare and final fare?
Driver also continue talking on the personal phone calls that even if strictly prohibited while driving.

I want apart from the refund action against driver & operator.

Placed an order on 9th january 2020 from uber eats and when i was paying through debit card rs 72.24 then this amount deducted from paytm and 566.75 rs amount deduct from debit card. I received a message saying that money got debited at zaak epayment service mumbai. This is not acceptable as there is no clear explanation of why money got debited and for what. I want a refund extra amount rs 566.74

Order no #39e1b

You have charged rs. 20/- from on 27.12.2019 and 03.01.2020 for cancellation of trip. Whereas the trip on first occasion was cancelled due to non reporting of driver despite the calls were made by me. Similarly on second occasion the trip is cancelled by the uber despite the fact that i made few calls to the driver.
You are requested to refund the same.

Surender sandhu
Mobile no. [protected]
Email: [protected]@gmail.com

To
Uber,

I would like to draw your attention over the problem occurred during took a ride from uber.

The whole story and the painful journey or travel on ride here below i am going to described:

I took a uber ride today dated 7th january 2020 around afternoon from netaji subhash place to ramjas school, anand parbat, new delhi-110005.
As usual driver came at my pick up place, i sitted down as crossed just about 3 minutes i told to driver please close the glass of car window, because front two windows were open and my health was not good that time. I was feeling cold from the air coming from outside through it.
He suddenly spoken me that are you feeling cold even its too hot like summer. I shocked while listen his answer the way of his communication is one of the worst. Again i politely told with light smile that please close the glass window. He again used wrong words and then closed the glass.
After 5 minutes crossed to this activities, he told me that did you taking cab first time and used abuses me?

This time i really so much shocked that time i felt why did i took uber ride. Even i would tell you very clear initially i booked from ola but cancelled it just because thinked that uber service is better as well driver are in mannered and professionals.
But i am really sorry to tell that at any point we can notncomparision ola with uber.
Its my mistake that took uber instead o[censored]ber after have much more confidence on uber driver.

The thing is still not completed here. Again after 10 minutes of that ride completed suddenly driver stopped his car at lonely place and was calling to some of his friend to beat. He used abusive languages and might he was drunken. He was trying pushing me on road while de board from his car.
Today i felt it was scared trip took by uber.

As the above mentioned points by me not just to inform you about your services and the skills of drivers are in your uber.
Which type of process did you hire such people in uber that also is shocking.

See the thing is more panic for me if i could any female members or family memners with me.

Lastly i urgue as well request or seems to take an order that please block this driver and the cab in uber as well notify me about the same for my this complaint.
If there will not any action proceed then would be take legal action towards uber while registering complain in court.

For more clearification please contact me on call where verbally i will explain this incident for record.

I have been in correspondence with Uber through the app on my trip on 06.01.20 from Radisson Blu Hyderabad to Airport at Hyderabad. All the details on the excess billing and the inconvenience, financial loss and mental trauma can be viewed there. Booking was done for amount of 584/- and at destination was forced to pay 1484/-. Holding a senior citizen 70 years of age and travelling alone is not on. Pls review the excess amount billed which was collected in cash by the driver who has the gumption to tell me. to complain to Uber. Pls don't put me thru financial hardships. My cell no. is [protected]. If you can talk to me I can share my experience with you.

Pls expedite my refund.

Mrs Meena Morris
Email meena.j.[protected]@gmail.com

I shri ram meena hyderabad on date 01 01 2020 booked uber xl cab from sitafalmandi to ntr garden and estimate fare 402-497 but uber customer service representative and driver promise to me the extra amount due to collect 2882.61 refund you after you help service use. But not response properly customer care service representative and driver. And false promises by customer care executive and driver. That results my family also disappointed. Kindly arrange refundmy extra amount as soon as possible

I took a drive earlier today from t2 to j block, park place, dlf phase % at 4.14 am. My driver was amit and he charged me 687 rupees showing a fraud receipt. He told me uber is charging now for some airport taxes. I told him my mobile app is showing ~ inr 400 only. He said it will be updated later. I had to pay him as he was bit arrogant and i was tried after a over night journey. He showed me a manipulated uber look like receipt. This very bad for your reputation. I could not do more so rated him with *. Can you do something

This is regarding the uber intercity ride which i took on 29th dec 2019 morning 6.55am.
I had initially requested for one way drop from ernakulam to guruvayur. The uber app suggested a round trip intercity.
My original estimate for round trip was approx rs.2870.in the end i was charged rs.3912 which was way higher than the original quoted amount.
I would have not taken the round trip if i was quoted rs.3912 before the start of the trip.

In addition i have raised the issue with the uber help team multiple times and i am not getting any positive response. I have been getting generic automated email responses which is really frustrating.
Please help to resolve the issue