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Uber India Complaints & Reviews

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Updated: Nov 27, 2025

Complaints 5921

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182

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Address: New Delhi, Delhi, 122009

Website: www.help.uber.com

I took an uber cab from dlf phase 4 gurgaon to cyber city dlf phase 2, a distance of 5.4 kms. I however, got billed for 29.5 kms from dlf phase 4 to sohna, thus charging me an extra route from cyber hub to sohna of almost 29 kms. Screenshot of booking and route taken are attached for the uber cab. It seems that the driver did not switch off his machine though he told me so. I have been following up with uber india my emails and a call centre girl called me once but they have not resolved my issue even after 10 followups. Request you to kindly resolve this for me as i have been charged rs 270 extra for a trip i did not take from cyber hub to sohna.

I want to point out that the amount was directly debited from my paytm account and hence uber is not keen to resolve as they have already got the maony.

Please also publish this to others as i am sure many many more people must be under uber driver frauds like this.

+2 photos

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Address: Kolkata, West Bengal, 700060

Dear team,

It was my first ride in kolkata. From railway station to behla chowrasta.
I was using app first time so unknowingly the payment method was card by default and as a new user i had booked with that option.

When i reached my destination, i wast able to pay the amount through card due to network error. Driver suggested to pay in cash. I had payed and took confirmation about settlement.

Now the problem is its still showing unpaid bill amount, which i had already paid in cash. I had submit my issue several times but no response. Why i will pay when uber driver already received amount in cash.

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Address: Howrah, West Bengal, 711103

Do first train the basis communication skills to your driver, he don't know how to talk with his customers. For past 5 years i am travelling through uber but it's my first time i am facing this type of nonsenses. Even after including the toll fee in the bill, i have to pay the toll seperately and the reason he gave he is out of cash and it's not my headache but then also i need to pay seperately. And the most irritating stuff i faced today is that i need to learn how to get into a car, because i was having my lunch and in that also he had problem. I wanna ask you company that don't you train your drivers?, i seriously have a doubt
Driver name: kundan
My phone no.: (+91) [protected]

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Respected sir/madam,

My wife riya hazra took a ride through uber on 18.12.19 from bikash guha colony, nayabad to dharmatala bus stop at 09:29 am. After completeion of the journey due to non availability of network at that time the driver asked to pay on cash the amount which showed at the time of booking. My wife paid rs 380 on cash. After getting network she found that rs 396.90 has been deducted from her paytm wallet.
After lodging complaint on uber website on 20.12.19. Uber replied on 21.12.19 that they cant help as that was a payment against uber system.
So i sumanta sarkar on behalf of my mrs riya hazra ask to help us so that we can get back our hard earned money back.

With regards,

Sumanta sarkar
Mobile number: [protected]

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Address: A-1/230A, LAWRENCE ROAD, New Delhi, Delhi, 110035

This is second time, my trip was auto cancelled by driver without reaching the pick up point last i had reported through app but no action till now by uber and refund of cancellation charges i have paid (Booked through moble number [protected]). Second time today my wife booked (Through mobile number [protected]) a trip from keshav puram, delhi to punjabi bagh, delhi to pick my son from school and that is also cancelled by driver despite the fact she was waiting at the pick up point and message showing to pay cancellation charges why??? Could you please advise oif you want us to stop using services o[censored]ber as we are regular user or want us to post on all social media and also advise to file complaint with competent authorities.

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Address: chennai, Chennai, Tamil Nadu

Rs.223.05 spent on pos/ecom using ib debit card on 13.12.19:12.51 at zaak epayment services, mumbai from a/c...334915.
But the debited amount does not reach uber for the payment of my trip that i had with them. So the transaction becomes unsuccessful
And hence the amount has to be transferred to my a/c. Pleas settele the issue soon. This is the first time this type transactio-failue occurs to me. Let it be the first and last. On 13 th and 14 th you have made two transaction of the same type of amount rs.223.05 for the same trip that i had on 13.12.19. I contacted uber they replied to contact you in turn. Plse try to solve an retun the amount as soon as possible.

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Address: Mumbai, Mumbai City, Maharashtra, 400101

It has become a daily routine of the drivers.. The minute we book the cabs.. We get calls from the drivers asking for where is the location. And then they cancel the rides..
At times they give reasons of no cng.
Some drivers even keep us waiting so that we cancel the trip and not them.
One of the driver even told me to go ahead and complain as he is least bothered..
He won't cancel and won't even take the ride..
There should be a cap which u should put on the drivers..
If they cancel more than 3 trips in a month or so.. They will be thrown out o[censored]ber group.
I might stop using uber for good now..
Coz it's become worst now.
I guess ola is doing much better in terms of hiring better drivers.

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Address: Allwin colkny kikatpally, 500072

When i am booking any ride drivers asking to cancel the ride asking us to pay through cash otherwise there are canceling the trips they are saying that that they are getting payment delay in my last trip driver said that trip is 130 i will come only for 180 and asking for cash only bh canceling the trip. I don't understand when driver canceling why i been charged 10 rs two times please give me the reason and resolution for the same. My registered number is [protected].

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S

Sanjay G Rane

Dec 1, 2020

My ride from Belapur Navi Mumbai to Thane has been cancelled by 4 drivers. What should I do ?

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Address: Pune, Maharashtra, 411033

-15/12/2019

-client number not available

-accepted food order but was not reflecting in the uber eats app, money was deducted but no refund, also there is no customer srevice representative for the app also nowhere it was mentioned in the app whom to contact, also at my home my guests didn't receive the food which i ordered on the app

-i must get refund asap also they should provide more than my refund amount as i had to invest my time to get my money whereas it should be much more eaier process for this kind of issue.

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Address: Pune, Maharashtra

I had ordered 2 burgers from jack n lerry restraunt by using ubereats app. I have paid for the order by using paytm. After some time i recieve a message saying the delivery guy is not able to reach you. I send this guy my adress via. Uber eats app. Then after some time i get a message saying the delivery guy couldnt reach you so the order is cancelled and the paid amount is not refundable. I tried to contact customer care support via. Uber eats app, i have no reply from the customer care& no refund is yet received.

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Address: Bangalore, Karnataka, 560029

My Name is Karan Mathew, I am currently in Bangalore and this incident happened in Bangalore. I had ordered food from Empire Hotel Koramangala, Bangalore. I had ordered Tandoori Chicken worth Rs330 and the delivery person who was very late in his job delivered me the wrong order and gave tandoori rooti and dal and as soon i came to know about this o tried calling the delivery person(Avinash) and his phone was not getting connected. I tried contacting uber eats and no response from them too. I asked for the refund and they aren't replying. I am sure that i have defaulted any of my duties such as refraining to pay for my order they would have contacted me at that point. I am in such a position that i cant get help from anyone.

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Address: plot#240, road#9, SardarPatelNagar, Kukatpally, Hyderabad, Andhra Pradesh, 500085

I have placed online order in uber eats, hyderabad at paradise biryani - kukatpally
Order #3e216
12dec2019 at 8:28 pm ist.
₹542.40

12dec2019: i need to stay few more hours at office due to some urgent work and so placed an order for my kids at home in uber eats so that they will have dinner but delivery did not happened at my residence.

I have placed online order in uber eats, hyderabad...

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Invoice no.: igjthgtd[protected]
Trip details: 11 december 2019, 8:26pm
Driver: shravan kumar
My uber profile identifier - invite code: brijg22ue

The driver refused my trip and asked us to travel to where he was standing. I am traveling with my wife and kid. This behavior is unacceptable and highly unsafe.

Even though i highlighted that i was feeling unsafe due to driver's behavior and there is no immediate action on it. The least i would have expected from the uber team is to pick up the phone and check-in to see if everything is alright. Instead, for the next ride, uber charged me higher for the same route, and have the audacity to tell me there is no policy on compensation. This is sheer neglect and robbery.

Apr 06, 2021

Updated by [email protected] No update till date.

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Address: b-54a pandav nagar delhi 92 near primary school, New Delhi, Delhi, 110092

Website: uber lite

Did Your Driver Match The Profile Photo?: Hi, Today i take a drive from uber for first time. Gazipur to pandav ngr this amount showing on my app 134 sundenlly chnged the driver photo and driver cab number and driver sunden call me and we have to sit but suden changed the amount on my drop location its amount is 365. This is very bad to all o[censored]s. Please we are facing very bad problem in uber app. Driver playing a game with auto changed the loction and he took to much amount. This is not small amount. Suppose we have not extra amount to pay the driver related to app amount and driver off location amount. For this application first time very bad experince face. Driver also ask drop location why? Ghazipur to pandav nagar not a big location this is very near by. I dont want my amount on app please provide my amount on my account [protected]. Please help us this is not first my collegue also face same problem with same day and same location with another cab. My mobile number is [protected]. Regards, Sachin kumar

Were Other Passengers In The Vehicle?: My family

Sachin kumar

I have a proof if you want so i send you on your email id if you want please provide your email id

Sachin Kumar

+1 photos

Dec 9, 2019

Complaint marked as Resolved

Please provide my refund for this complaint. Hi, Please i want back my money in my bank account that already been given you on my complaint. I want back my money to three drives First drive is: Date 8-12-19 my app amount is 134.82 but driver take cash 365.82. I have seen in recepit mention tolls, surcharge & fees not provide by driver to any trip. My family and me here there is no toll not another fee paid by the driver. Please send amount to this three trip on my bank account. I dont want any explanation for this I want my refund. Regards, Sachin kumar

Dec 09, 2019

Updated by Skajia Did Your Driver Match The Profile Photo?: Hi, Today i take a drive from uber for first time. Gazipur to pandav ngr this amount showing on my app 134 sundenlly chnged the driver photo and driver cab number and driver sunden call me and we have to sit but suden changed the amount on my drop location its amount is 365. This is very bad to all o[censored]s. Please we are facing very bad problem in uber app. Driver playing a game with auto changed the loction and he took to much amount. This is not small amount. Suppose we have not extra amount to pay the driver related to app amount and driver off location amount. For this application first time very bad experince face. Driver also ask drop location why? Ghazipur to pandav nagar not a big location this is very near by. I dont want my amount on app please provide my amount on my account [protected]. Please help us this is not first my collegue also face same problem with same day and same location with another cab. My mobile number is [protected]. Regards, Sachin kumar

Were Other Passengers In The Vehicle?: My family

Sachin K

I have a proof if you want so i send you on your email id if you want please provide your email id

Sachin Kumar

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Address: B-54A PANDAV NAGAR DELHI - 92 OPPOSITE MOTHER DAIRY NEAR PRIMARY SCHOOL., New Delhi, Delhi, 110092

Three times same issue in one day driver taking charges to much higher wrong amount taken my app amount is lower and driver app amount is higher. 3 times driver change sudden comes in my location and he has changed the driver and cab number. This is not a small issue this type issue raise rape case. I want my money on my bank account. Again i am not using uber. Please refund my money back. I attach all receipt as a proof. What the actual amount and he took amount for the near destination huge amount. Please see attachment of image.

See my three issue i explained you all amount and ride

Date[protected]
How much extra cash did you pay to the driver? Driver took amounr 89 rupees but i my app amount showing 79 what is happened uber that is not done please provide my refund

Why did the driver ask for extra cash?: provide my refund in my account[protected]
Anjali kanjoia
Mobile number [protected]

Hi, today i take a drive from uber for first time. Gazipur to pandav ngr this amount showing on my app 108 sundenlly chnged the driver photo and driver cab number and driver sunden call me and we have to sit but suden changed the amount on my drop location its amount is 339. This is very bad to all o[censored]s. Please we are facing very bad problem in uber app. Driver playing a game with auto changed the loction and he took to much amount. This is not small amount. Suppose we have not extra amount to pay the driver related to app amount and driver off location amount. For this application first time very bad experince face. Driver also ask drop location why? Ghazipur to pandav nagar not a big location this is very near by. I dont want my amount on app please provide my amount on my account[protected] please help us this is not first my collegue also face same problem with same day and same location with another cab. My mobile number is [protected].
Regards,
Anjali kanojia

Hi,
Same problem on this drive also why we are facing this problem. Is this type problem not trust to any app.
Please refund my amount on my account. That should already been provided you.

Today i take a drive from uber for first time. Gazipur to pandav ngr this amount showing on my app 128 sundenlly chnged the driver photo and driver cab number and driver sunden call me and we have to sit but suden changed the amount on my drop location its amount is 171. This is very bad to all o[censored]s. Please we are facing very bad problem in uber app. Driver playing a game with auto changed the loction and he took to much amount. This is not small amount. Suppose we have not extra amount to pay the driver related to app amount and driver off location amount. For this application first time very bad experince face. Driver also ask drop location why? Ghazipur to pandav nagar not a big location this is very near by. I dont want my amount on app please provide my amount on my account [protected] please help us this is not first my collegue also face same problem with same day and same location with another cab. My mobile number is [protected].
Regards,
Anjali kanojia

Dec 09, 2019

Updated by Kanoj anjali kanojia: Three times same issue in one day driver taking charges to much higher wrong amount taken my app amount is lower and driver app amount is higher. 3 times driver change sudden comes in my location and he has changed the driver and cab number. This is not a small issue this type issue raise rape case. I want my money on my bank account. Again I am not using uber. Please refund my money back. I attach all receipt as a proof. What the actual amount and he took amount for the near destination huge amount. Please see attachment of image. I am unable to atrachment please provide you email id i provide you all attachement.

anjali kanojia: See my three issue I explained you all amount and ride

Date[protected]
How Much Extra Cash Did You Pay To The Driver? driver took amounr 89 rupees but i my app amount showing 79 what is happened uber that is not done please provide my refund

Why Did The Driver Ask For Extra Cash?: Provide my refund in my account[protected]
anjali kanjoia
Mobile number [protected]

[protected]

Hi, Today i take a drive from uber for first time. Gazipur to pandav ngr this amount showing on my app 108 sundenlly chnged the driver photo and driver cab number and driver sunden call me and we have to sit but suden changed the amount on my drop location its amount is 339. This is very bad to all o[censored]s. Please we are facing very bad problem in uber app. Driver playing a game with auto changed the loction and he took to much amount. This is not small amount. Suppose we have not extra amount to pay the driver related to app amount and driver off location amount. For this application first time very bad experince face. Driver also ask drop location why? Ghazipur to pandav nagar not a big location this is very near by. I dont want my amount on app please provide my amount on my account[protected] Please help us this is not first my collegue also face same problem with same day and same location with another cab. My mobile number is [protected].
Regards,
Anjali kanojia

[protected]
Hi,
Same problem on this drive also why we are facing this problem. Is this type problem not trust to any app .
Please refund my amount on my account. That should already been provided you.

Today i take a drive from uber for first time. Gazipur to pandav ngr this amount showing on my app 128 sundenlly chnged the driver photo and driver cab number and driver sunden call me and we have to sit but suden changed the amount on my drop location its amount is 171. This is very bad to all o[censored]s. Please we are facing very bad problem in uber app. Driver playing a game with auto changed the loction and he took to much amount. This is not small amount. Suppose we have not extra amount to pay the driver related to app amount and driver off location amount. For this application first time very bad experince face. Driver also ask drop location why? Ghazipur to pandav nagar not a big location this is very near by. I dont want my amount on app please provide my amount on my account [protected] Please help us this is not first my collegue also face same problem with same day and same location with another cab. My mobile number is [protected].
Regards,
Anjali kanojia

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A

Azai Kumar

from Hyderabad, Telangana

Dec 9, 2019

I ORDERED FOOD through uber eats while placing a order extra money was deducted with order placed as a zaak epayment services mumbai.Rs.125/- dated[protected] Ref. No. OTHPG[protected]Zaak Epayment Services Mumbai.

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Address: 122001

I booked an uber around 5 pm first i book an auto and it consume 15mins and then when it didn't come i booked a cab the cab driver keep telling that he will be there in our pickup location in 5 min and he didn't for 40 min we called him multiple times and he always told us that he will be there in 5 mins and after all this time he cancelled the trip and we had our movie planned at 5:20 then we have to take an auto by auto stand and by the time we reach there first half is already gone we need refund for our movie loss.

Once the movie is finished i again book an uber it showed 94 rupee (If paid by paytm) but by the end of the trip 166 rupee duducted from my paytm account. I need refund for this as well. When we cancel a ride uber charge a certain money from us. I want the same for the extra money they took from us and the amount of time i lost.

And we also tried to reach uber by using there help section in uber app but we didn't got any response from them. So please try to make them give our movie money (Rs 790) as well as the extra amount (Rs 166-94=72) they took from us and it's total is rs 862 and we need compensation amount for our mental stress.

For our proof i am attaching some screenshots.

Uber driver name - sarfaraz
Cab no 7264 (Last 4 digits) (Haryana, wagonr)

My email address is : [protected]@gmail.com

Contact no [protected]
Uber account no [protected]

+3 photos

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Shivom Kumar

from Mumbai, Maharashtra

Dec 9, 2019

I have came to my home from NH24 by my own vehicle then suddenly he took a sharp turn slightly right from my car due to this there is a 100% chance arises for brutual accident so it my request to you that please take an strict action against him.

regarding extra money took by uber and also time - Comment #3602824 - Image #0

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Address: Mumbai City, Maharashtra

The vehicle sent was a wagon r, i booked a pool.
The pool already had 3 passengers.
1 customer had booked a single seat and the other had booked seats for 2.

Being the fourth passenger i had very little space, that too besides a male passenger.

Throughout the journey i had to sit cramped up.

Before booking i had no idea about the number of passengers.

Before pooling...

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Address: 560075

Website: help.uber.com

502 rupees charged on dec 8th 2019 for a trip to a location i had never requested or went to.

No callback and no replies to my grievance mails to their support.

Charged 502 and doing business with my money.

No option in help to call customer care directly and sort it out.

I can prove that trip never happened with me in the cab, uber knows that. Yet they don't respond and address my grievance.

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Uber had charged me incorrectly for the trip that i had not taken on 16/06/18. I had booked the cab and drivers number was invalid / not available. Suddenly i saw that cab didi not arrived at my pickup point but was moving towards the destination. So i had cancelled the trip.

For this uber had charged me incorrectly. I had also made several complaints but no use.

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kunal roshan

from Noida, Uttar Pradesh

Dec 9, 2019

Yesterday before I used to rid6with uber at mid night but my dropping location is different from which I have chosen & my amount is deducted unexpected from my paytm accounts. I want my money back.u cheated me by the mode of online fraude.

incorrect charges applied for trip that was not provided to actual customer. - Comment #3602844 - Image #0

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Your driver named vijay ended the trip before asking if it was a round trip. Then he took 270 rupees, and he said he would wait. 15 minutes later, he was gone. If you do not take action against your driver, i'll have my lawyer file a legal case against uber. The trip date was dec 7, 2019, and my number used was [protected]. It took place at 11:24am, and total amount was 227rs but he took 270 as mentioned and did not wait and ended the trip before asking if it was a round trip. His car was a maruti suzuki wagon r. As i said, if you do not take action against this driver and suspend him, i am having my lawyer take legal action against uber india.

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