Uber India Complaints & Reviews

The uber cab number mh 43 bg 4519 was booked by me for my parents. The cab was booked from malad to dombivli and after accepting the trip the driver arrived much late than the arrival time. After arriving he refused to go for the trip and my parents being senior citizen requested him to go for the trip as it was late night. However ignoring their request, he inspite started abusing them and also pushed them and holded their shirt collar on the roadside. We travel across the city on your cab service but however the drivers are not responding in a helping manner. My parents are too much shocked and frightened by this incident. I request you to take a strict and positive and quick response towards this unbelievable act and if no action is taken then i am afraid that i will have to complain to customer protection agency and against the firm. Hoping for quick reply.

Today i have booked only one cab by uber which is around 200 rupees only and before that i had 1000 rupees in my paytm and now they are showing that 350 rupees has been put on hold for uber and they have deducted around 550 rupees from my paytm. I don't want to put my money on hold i want it back in my paytm so that i can use it for something else too. I need my money back into my paytm account

I travelled in a uber auto on 14/02/2020 at chennai. The trip amount was only rs.76. But i’ve been charged rs.262 as outstanding amount. I dont have pending payments for any of the trips taken before. I have paid them by cash already. But the auto driver compelled me to pay rs.262 instead of rs.76. Though i sent message to uber via app there is no response from their side. I’ve been charged rs.186 additionally. I want uber to refund it immediately.

I have made a uber ride on auto and made the payment in the way of direct cash but still they deducted gift cash amount / uber cash from my account payment went in both way.

I tried to call center no calls going and from help option also i have raised complaint still they did not responded its already 1day over.

Trip details time screen print attached

I have booked uber from sector 95 to Mg road, gurgaon on 7th February 2020 . The car no .is DL1ZB8370 and drived name is Mohd . At 10:57am he dropped me at Mg metro . I have to give cash 282 rs to him . by mistake I have given him 4000 cash . 2000k note each. And I was alone with by 2 yr baby . He given me only 120 rs and ran away . He didn't resturn me rest of the money . Now, his number is not reachable neither any contact no. given on the app to contact him . I am very disappointed

Today 08.02.2020 i have booked the cab at 8.45 am, driver called me and asked where is the dropping point, i told him, soon after he cancelled and connected to another driver, he also did the same, another driver asked me the dropping point, i told him pl come, i am getting late to office. Even i said my problem also he was cancelled the trip, and connected to another driver, meanwhile it took 25mnts time,

Literally i was tensed a lot due to these drivers behavior.

Just i want to know the purpose of providing cabs in uber??? Even if driver cancelled the trip you will charge rs48-50 to next trip.

I have two cab number who cancelled my trips, first one i was misplaced, if you check with my mobile no you will get the details. I need the clarification in this regard, due to uber cab i was wasted 35 mnts time unnecessarily my bp was raised.

Here i am giving those car numbers and driver name. I dont know know what decision you will take, i will file a suit against this issue,

So many people are suffering with this uber drivers.

Ts07u3721 maruti suzuki swift desire driver name srikanth previous which i have booked i dint note the vehicle no, if you go through your list you will find out.
Hope you will understand my problem and do the needful.

Mrs emima john
[protected]

Today (Feb 7, 2019) i booked uber bike. At first he unnecessary called me before reaching destination, then after hearing the destination he refused my trip. Then he asked me if payment mode is online to which i said yes. Then he started the trip without me so that he can complete the trip without reaching there, and get the ride money. His behavior was deceitful, unprofessional and it made me feel unsafe. Uber doesn't take any action even after so many such incidents happening all over india. I want the driver to be duly punished for his behavior.

Today at 8.41 am i had booked a cab to bagalur cross. Immediately cab driver called from no.[protected] and said he is 2 mins away to reach my location. And then he called saying where is trip booked and i said bagalur cross and he never turned up. When i called back the number was showing as[protected] and he said i will not come to pick up. You cancel the trip. I said it is your fault you cancel it from your side. Then he started abusing me saying i will not come do whatever you want. I am not coming. What kind of a behaviour is this??

I need an immediate reply from uber because i frequently travel by uber and many occasions this has happened and uber is charging me for cancellation and ignored this matter. Time and again same issue with uber, i cannot afford for cancellation for no fault of mine.

I have booked a ride from lb nagar to moosarambagh, I was waiting for him since 10 min as mentioned finally he denied the ride as the location is far from his place, could please consider my complaint and take action as earliest as possible. It shouldn’t cause any inconvenience for others like me.
Venkat Ramana reddy
Ford Figo aspire
‭+[protected]‬

I have made a uber ride on[protected] and made the payment in the way of direct cash but still it is showing that the payment was not done.
When i send a message through help option provided by uber they are saying it cannot be solved unless we contacted them with in 48 hours and within that time i did not again use the uber app and they are not atleast checking for the details. Directly saying that we cannot help for you and make a settlement.

I travelled on 16th jan from my home to office and i was shown the charge to be 366 and i was later charged 488. After multiple follow ups over mail and calls, i was told that as per investigations the charge is right and i agreed to the same. When i asked to share the proof i was denied and was told that this is the right charge. I disputed the charge as i shared three more trips from same source to destination which ranged from rs. 324 to rs. 367. I was called multiple times by the uber executives to convince me to settle down stating that the amount is right but didn't share any proofs even after repeatedly asking for the same. This is a big time cheating on the company's part where they have access to the paytm authorization and they wont refund to undue amount that is changed. This kind of financial fraud is unacceptable and my money should be refunded along with the mental harassment and my time damages that was done over phone and emails.

Why Everytime uber driver has to call and ask destination and mode of payment. After taking the information will not come not cancel the ride. I have had very bad experience, to the extent that after driver cancels the app Auto books the ride with another driver. By this time 40 plus minutes have passed. After that passenger is expected to wait. On top of that cancellation charges are charged. I have screen shots as proof of above. Pls advice what you want the rider to do. N

I took an uber ride from my hostel to college street. Initially i had to pay rs 101.
Ar end of trip i had to pay rs 248. I was forced to pay the extra cash by the driver. I amazed at this fraud behaviour. I want a refund if rs 147. This is a very unfair. Please look into the matter and do the needful. I am a loyal customer o[censored]ber. If this is the behaviour o[censored]ber i have to leave using the app.

I booked scan from inderlok metro to ashoka park main, firstly the designated driver did'nt picked my 7 calls, then he said i did'nt get any call.
I have him a benefit of doubt and went ahead with the ride.
Post completion of ride i thanked him and went ahead. Late i found out he did'nt ended the trip. And had ended it later in raja garden. My ₹64.90 trip was charged as ₹284.78.
And i am not getting any response from customer care nor there is any complaint option with correct category.

I have booked a car today in guwahati ( ASSAM ) from Ramnagar to Subham elite @ Gandhibasti. CAR NO AS 25BC9668
I requested the driver to switch on the AC. But he was adamant that as per UBER policy AC will not be switched on. Quite surprised, I reasoned with him, saying that he is wrong. In the meantime, he misbehaved and stopped the vehicle and asked us to get down mid way. Rs 69 was deducted from Paytm.

This is very unfortunate. I strongly recommend cancelling this vehicle from your list of associates and punish the driver.

I will wait 72 hrs for your revert after which I will register a complaint with Assam Police in the name o[censored]BER for cheating and wrong charging

Regards,
Nirjhar Chakravarty
[protected]
Flat no R2 5C
Sunrise Symphony,
New Town, Kolkata

I take uber for my corporate trips. But since i do not get ride receipts on email, the company has refused to reimburse. While i was trying to update my email address, it shows that the account is already on use. It also shows phone number is verified. As i have forgotten my password, i was trying to recover the account. But i m not getting any otp. It shows my number is invalid when i tried to login through my phone number. Then how is it showing that my number is valid??
I tried validating my phone number again. Then it gave an otp. But while password recovery, i am not getting otp sms.

We have immensely trusted uber's service all along. But today a disturbing incident has led me to write this down. We live in a very safe neighborhood and like any winter evening my sister and i went down to play badminton. We saw an uber parked nearby and did not bother. There is a construction going on of a building just at the exact opposite of our apartment. We saw a man standing at the basement. We still did not bother. Throughout the game he kept looking intently at us. Suddenly we saw him touching his privates and doing obscene gestures. Stunned we stood and trying to cope up with it he moved to the other side. After a bit of threatening he stood hidden and at last rode his uber off with speed.
The car number is 0103 and is from west bengal
Please look into the matter as soon as possible.

I ordered pizza from local baroda shop and it was stale. I complain to uber eats but they did not listen to me and refun my money back.
They said we have taken feedback and we can not refund money.

Is this how you have to treat your customer. We have paid for the item and if item is not edible then who is resonsible to support us to get refund. If we have orderd from that website then we can directly tell them about the issue fo the food but i[censored]ber eat is mediator then they are suppose to help to get us refund.

Took the uber at holiday innn hotel saki naka pool for mulund. The pool passenger next boarded the car @r. Citi mall ghatkopar. His destination was airoli town. The car first dropped him in airoli and then to mulund and charged me 52.5 extra for the toll in airoli to and fro!!!
From r. Citi on lbs could have dropped me to mulund and then airoli via mulund goregaum link road.??? Why i pay for a trip to aiyroli?
Please refund my amount in my next trip.
Date of travel 23rd jan time 3.20pm dinesh driver

I have booked auto on personal account from my residence, ramapuram to my factory located at padi chennai and it is personel account at 8.30 am.

The driver vinothkumar auto number: tn05bq4881 called me and asked whether the amount going to be paid by cash or paytm.

What is the cash amount shown for the trip? I told the amount.

Thereafter vinodkumar never turned or informed his cancellation. I need proper explanation from uber, otherwise i will sue you the mental agony which happened to me due to you and your driver.

Reply immediately.
P. Baskar
[protected]