Uber India Complaints & Reviews

I have started a trip from mahape to thanw in uber auto. After riding for about half a km he asked me about the fare. When i told him the fare is 194.61 rs. He mentioned that the fare will be extra. When i told him to continue the trip as per the map in the app, he started arguing and he ended the trip as trip complete without intimation. He took 48 rs. From me and told me that he will drop me to my destination using his private auto and charged 324 rs.
I would like to get my money refund and pay me the compensation for this harassment

Uber has come up with the concept of otp recently. However, i don’t think the software has been completely updated. This has happened almost 6-7 times now that i haven’t received an otp and the auto/cab driver has asked me for otp. If i haven’t received an otp from where should i tell them the otp? Plus the drivers are very rude and unprofessional. Today was the worst. I had to miss my bus because of this nonsense. There is no customer care number on which we can call and complaint as well. This is not acceptable. Something needs to be done regarding this. We cannot waste our time and energy on such things.

Uber has charged me 428 rupees feb 2020 for a ride, for which i paid cash to the driver.

As per uber, the mode of payment was online and i was not supposed to pay cash. But what to do when uber registered driver ask you for cash and i cannot quarrel with him regarding the same on road. Are we supposed to do that.

I complaint, they said this is the policy and we cant refund the money. Also, they are not disclosing the contact details of driver that too as per their policy. Aren't they exploiting the costumers by ganging up together like this

Why should i pay twice for a ride? Kindly help me get the refund.

Hi,
I booked a uber auto in cash payment mode from my residence to secunderabad railway station. The charges were 111/-. I paid 110/- as i did not have one rupee change (Had only 500 notes).
When i came back to town and booking uber, i am surprised to see message saying "your driver reported that you didn’t pay the full amount. -₹111.00 will be due on your next trip."
I had paid 110/- already in cash and even if i have to pay, it is rs.1/- only, but i am being asked to pay 111/-. Why should i pay.
There are several occasions when we have foregone much more to uber drivers due to lack of change and we leave it in good will. But here for rs.1/- short, the driver has complained and uber has not even gone to details and put up a message to a loyal customer asking him to pay the full fare again. This is unprofessional.
Request uber to look into this and resolve immediately.
Regards
[protected]@yahoo.com

On 2nd march, 2020 i booked an uber ride and added two stops for the trip. I specifically told the driver before the trip began that there are two stops. But after reaching the first stop, the driver denied to go to the second. He started making aggressive hand actions and shouting in kannada (A language which i dont know). He asked me to get out of the car and cancelled the trip.

All this at 11pm at night. I have complained to uber but no action has been taken yet. How can he drop me anywhere but the destination? When i'm paying for the extra stop how can he cancel the trip in between?

Hi all,

Uber services are degrading day by day. Driver refuse for ncr destinations from delhi.

Every time we book a cab from delhi to gurgaon. Driver come to the location and ask the passengers to deboard the cab, stating that they will not take us to ncr location as they don’t have tax.

If the drivers do not have tax for ncr then why they arr allowed to take ncr rides???

Can’t uber check on their own.. This has happened numerous times that it has happened.. Driver illegally ask for drop destination and then cancel the ride.

Uber has charged me 865 rupees in novemver 2015 for a ride, for which i paid cash to the driver.
When i tried to book next ride after few months, uber didnot allow me and asked to pay the balance 865.
As per uber, the mode of payment was online and i wasnot suppossed to pay cash.
So i had to pay again to use uber, i complaint for it, they didnot agree.

I used uber after a long time on 24feb 2020 again, just to see if it allows me to book the cab, it did.
After the ride end, i was charged 865 + my ride fare.
I complaint, they said this is the policy and we cant refund the money.

Why should i pay twice for a ride? Kindly help me get the refund.

On 09/02/2020 i took a trip from 4b, motilal nehru rd, manoharpukur, kalighat, kolkata, west bengal 700029 to 58 m. G. Road, kolkata, west bengal 700041.

The vehicle broke down after covering one third of the trip and we had to take another uber to reach our destination. But we had to pay rs.70.94 to the driver of the broken vehicle and again had to pay another rs.101.69 to the driver of the newly booked uber to complete our journey.

When i booked in the first instance to reach my destination at 58 m. G. Road, kolkata i was supposed to pay rs.113+ but due to the breaking down of the vehicle and booking of another i had to pay around rs.60 more, which i am contesting.

Unfortunately, in uber.com there is no way to place our grievance for specific reasons. Uber has got a set of questions for complaints and if someone has got something extra from that set question, one cannot cannot put forward to them their complaints.

Today 25-feb-2020 morning, i booked an uber for my wife from gaur city-2 noida extn to jasola dlf towers. After trying for 4 times, finally i managed to get one cab (First three drivers cancelled the trip after talking to me and knowing the drop location).
The fourth driver insisted to add one more location in the trip towards jasola otherwise he was also cancelling the trip.
I did the same because it was office time for people like us. And i found that my fare got revised from ₹500 to ₹700.
While i did raise the complaint on uber help, however to no avail. They are not refunding the excess money charged.

My wife's complaint today in fb against uber
"today i had a horrible experience with uber. I had booked a cab at 4.45am for travel from saibaba colony to coimbatore rly station. The driver suresh turned up in 10 mns but thereafter refused to drop me and my husband at the station because he claimed we had too much luggage. One small suitcase and 2 small bags. Despite repeated pleading that we would miss our train to blore he refused to relent. We had no option but to seek alternative mode of transport. Meanwhile he offered to take us to the station as a private taxi operator.
I refused his offer and said i would lodge a complaint against him with uber. He told me to go ahead and said we will not be able to harm a single hair on his body. Then followed a volley of verbal abuses by him against 2 senior citizens as we went about looking for ways to get to the station. He even told us that he knew top shots in uber and could help us get jobs there as drivers as we looked like unemployed vagabonds. I therefore request uber to initiate stern action against this errant driver so that he does not similarly harass other passengers esp senior citizens in future. Let me hasten to add that my husband and i are long term users o[censored]ber services and our past experiences have invariably been excellent. No wonder today's exception was an unpleasant and horrible surprise.

My driver asked me for paying cash instead of online payment. When i denied and told him to cancel the trip he didn't canceled the trip instead told me to cancel the trip by my end so i denied as it would be falsely charged me due to his cash asking and then he waited there and then when the waiting time got expired then he told me if you come and pay me the extra payment then only i will come.
This happened with me for the third time. Don't you value the customers.

On 19th feb 2020 08:40 pm, i booked uber moto and this guy 'ranjith kumar' accepted the ride. When i met him and sat on his bike, he asked me the drop location. After knowing the drop location, he cancelled the ride and just said the ride is cancelled by mistake and asked me to get down and book another ride and rode away from there.
This is not the first time that an uber driver refused the ride after knowing the location. What if there is an emergency and driver simply refuse the ride? What action is taken to curb these incidents?

The fare charged was too much higher than I expected. I am attaching the screenshot of the same locations. And there was no toll or anything in between the locations but i am charged ₹231 extra. For this trip. It's quite unpleasent. I would not have travelled if the fare was that much high. It was was showing around ₹87 at that time also. Even you can check these locations anytime the fare is never like that.

Email - [protected]@gmail.com

The uber cab number mh 43 bg 4519 was booked by me for my parents. The cab was booked from malad to dombivli and after accepting the trip the driver arrived much late than the arrival time. After arriving he refused to go for the trip and my parents being senior citizen requested him to go for the trip as it was late night. However ignoring their request, he inspite started abusing them and also pushed them and holded their shirt collar on the roadside. We travel across the city on your cab service but however the drivers are not responding in a helping manner. My parents are too much shocked and frightened by this incident. I request you to take a strict and positive and quick response towards this unbelievable act and if no action is taken then i am afraid that i will have to complain to customer protection agency and against the firm. Hoping for quick reply.

Today i have booked only one cab by uber which is around 200 rupees only and before that i had 1000 rupees in my paytm and now they are showing that 350 rupees has been put on hold for uber and they have deducted around 550 rupees from my paytm. I don't want to put my money on hold i want it back in my paytm so that i can use it for something else too. I need my money back into my paytm account

I travelled in a uber auto on 14/02/2020 at chennai. The trip amount was only rs.76. But i’ve been charged rs.262 as outstanding amount. I dont have pending payments for any of the trips taken before. I have paid them by cash already. But the auto driver compelled me to pay rs.262 instead of rs.76. Though i sent message to uber via app there is no response from their side. I’ve been charged rs.186 additionally. I want uber to refund it immediately.

I have made a uber ride on auto and made the payment in the way of direct cash but still they deducted gift cash amount / uber cash from my account payment went in both way.

I tried to call center no calls going and from help option also i have raised complaint still they did not responded its already 1day over.

Trip details time screen print attached

I have booked uber from sector 95 to Mg road, gurgaon on 7th February 2020 . The car no .is DL1ZB8370 and drived name is Mohd . At 10:57am he dropped me at Mg metro . I have to give cash 282 rs to him . by mistake I have given him 4000 cash . 2000k note each. And I was alone with by 2 yr baby . He given me only 120 rs and ran away . He didn't resturn me rest of the money . Now, his number is not reachable neither any contact no. given on the app to contact him . I am very disappointed

Today 08.02.2020 i have booked the cab at 8.45 am, driver called me and asked where is the dropping point, i told him, soon after he cancelled and connected to another driver, he also did the same, another driver asked me the dropping point, i told him pl come, i am getting late to office. Even i said my problem also he was cancelled the trip, and connected to another driver, meanwhile it took 25mnts time,

Literally i was tensed a lot due to these drivers behavior.

Just i want to know the purpose of providing cabs in uber??? Even if driver cancelled the trip you will charge rs48-50 to next trip.

I have two cab number who cancelled my trips, first one i was misplaced, if you check with my mobile no you will get the details. I need the clarification in this regard, due to uber cab i was wasted 35 mnts time unnecessarily my bp was raised.

Here i am giving those car numbers and driver name. I dont know know what decision you will take, i will file a suit against this issue,

So many people are suffering with this uber drivers.

Ts07u3721 maruti suzuki swift desire driver name srikanth previous which i have booked i dint note the vehicle no, if you go through your list you will find out.
Hope you will understand my problem and do the needful.

Mrs emima john
[protected]

Today (Feb 7, 2019) i booked uber bike. At first he unnecessary called me before reaching destination, then after hearing the destination he refused my trip. Then he asked me if payment mode is online to which i said yes. Then he started the trip without me so that he can complete the trip without reaching there, and get the ride money. His behavior was deceitful, unprofessional and it made me feel unsafe. Uber doesn't take any action even after so many such incidents happening all over india. I want the driver to be duly punished for his behavior.