Uber India Complaints & Reviews

Trip detail : bangalore airport to kammanahalli
Estimation charges showed : 768
Got cab details as tata zest
But driver came with etios
When asked, he said same owner for both vehicles
He took scary and unknown route to skip toll charges (Which was part of 768 estimation charges)
When asked the driver, he simply denied saying that he din't want to pay toll charges
He was abusive when asked him why he took different route

After the trip ended, the driver demanded 1200rs

Wrote email to uber, it's been about 2 months now, no resolution

They made the situation even worst, they added 768 in uber dues, now i am not able to book the cab, it's asking me to clear dues

The uber cab was booked to t2 mumbai airport costing rs.377/-. As i was about to get down after the trip, the driver tells me that for some technical reason the trip is not closing and i should pay cash though i showed him the paytm blocked amount for the trip. Even in my app the trip was not closed. He assured me that he would ensure i get back my cash if the money gets cut from the paytm after the trip gets closed. Trusting him and as i was travelling to another state and did not want him to have a loss paid him rs.380/-. I took down his personal mobile number (Paramjeet, [protected]) and rushed to check-in. He promised me in case my paytm is deducted he would ensure it is paid back through the app, which i, unfortunately, trusted in good faith. I could have just walked away saying once the trip gets closed the money will be credited into the uber account. Within 5-7 min after he left the trip was closed and the money was deducted from my paytm. Then itself i suspected foul play that he had cheated me by not closing the trip. When i called him and told him it has been deducted and he assured me it will be refunded back. Also told me just paytm the money back to my mobile and the issue is resolved and he said ok. But again i called him in the night once i reached hyderabad and the call was cut as i was trying to ask him what his action plan was. It is now confirmed that he cheated me by not closing the trip and insisted i pay cash and also assured me it will be refunded through the uber app. Driver name: parmjeet, [protected]

Hi,

I have a duplicate/wrong charge on my paytm wallet by ubereats.

I have ordered biryani from biryani by kilo from ubereats of order value rs. 223.95 on 25th may 2019. A successful transaction of rs 223.95 is also recorded on my paytm wallet statement at 25th may 2019, 13:39:50 for the same having
"uber eats order #4e1e61c5fcce3e09ba7e8cf96c471a0
Transaction id: [protected]
[protected]:39:50 pm".

Then again i got a notification on 26th may 2019 around 1:40 pm that an amount of 223.95 is deducted from my paytm wallet for an ubereats order containing
"paid for order
Uber eats order #3582ae8ed985396dbcb0df24f1ea8a1
Transaction id [protected]-05-26 01:40:02 pm."

To which i raised a request to ubereats customer support team via ubereats help section with screenshot of my paytm statement. To which they replied this is an authorization hold which will be release inn next 6 hours.

But after regular followups with paytm and ubereats, paytm is stating there is two successful transaction from my wallet for same amount for which they cannot help me out only merchant can be approached in this case. And now ubereats support team is telling me there is not duplicate charge on my paytm account as per their backend team, there is only one amount deducted for that order.
I need my refund back and want compensation for the harassment done by ubereats india for chasing them and still not resolving my issue.

#ubereats #fraud #lostmytrust #nevergonnaorderagain

Please find attached paytm statement screenshot and my ubereats order history screenshot.

-regards
Samarth sinha
Ubereats customer.

Date: 30th may 2019.
Order id: #7ad47

Ordered a food in uber eats on 30th may 2019. After the delivery guy started from restaurant the order got cancelled automatically but customer care person told i called and requested for cancellation of order which i didn't. No refund for uber eats technical issue. Very worst service. How they are getting an voice chat requested for order cancellation and recording of the cancellation request should be shared.

I was forced to pay an additional charge of rs180 while placing an order from uber eats. I have checked all my uber rides and there are no cab cancellation charge or anything as such for which i am liable to pay for. I have checked each and every receipt o[censored]ber ride to cross verify.

They didn't even gave any proof of rs180 and they directly charged additional rs180 for the food order via uber eats were the actually cost of the food was rs116 + rs180 additionally charged by them totalling rs296.

I need a refund of my amount deducted as soon as possible.

I made a ride and before the ride it was showing some other estimated amount and after the ride it just got doubled in the name of taxes. The worst part of this application is that i could not find any contact no. Of the customer support neither on the application nor on the google. The only which i found and tried contacting was also not reachable. This is the worst part and really very disgusting. At least provide help and dont irritate your customer to the hell. I am providing here the receipt and i want the refund of my money in any possible way. Atleast give a proper contact no. Anywhere so that we could not just end up frustating ourself.

I have been using Uber for rides in Pune area. For past year Uber has been maintaining car-hire rates that are affordable to common users like me. However there is an increase in car-hire rates from Uber India for same distance. These are no more affordable any more. I would like to know the reason for suddenly increasing car-hire rates to very high levels

Yesterday at 7:14 pm i boarded a uber cab (White maruti suzuki alto) from keyatala road garden cafe to 41, pally durga puja club, near karunamoyee kalibari. But when we were heading from mahanayak uttam kumar metro station suddenly the driver took a uncertain turn from the main road. I at that very moment objected towards the turn into the dark and narrow roads, he started arguing with me and threatened to leave me that area. I asked him to stop the car as it was deviating from the gps route. I got down from the car and i declined to pay him. He started to chase me and tried to snatch my purse. He even tried to hold me by my hand and shoulder. I in turn pushed him back. I was having my kid and my other luggages with me. 2 bikers came and inquired about what was happening and and then he went off saying i am not paying him. But why would i pay? Because he has left in middle of the road. I decided to complain about the incident.
Driver name: altaf
Car no.:sorry don’t remember particular
Car type white alto
Boarding time :7:14pm

I am staying in elita promenade. Drivers refuse to come inside the complex stating that destination ends outside elita. They are not considering even senior citizens.

Many a time auto drivers cancel trip 10 to 15 minutes after booking is confirmed causing lot of waiting time. Sometimes i had to wait for more than 30 minutes from apollo hospital, with 2 cancellations.

I have booked some items on uber, money got deducted and the order was not placed. It happened twice, but the order was not placed. Two times money got deducted. When i asked customer care support, they are telling like i need to pay an outstanding balance of 37.50 again. I have valid proofs of debit from my account. This is the second or third time, they are asking in such a way. One more thing, is its very difficult to contact uber eats customer care only text messaging is available and no one responding properly for any query. I am not able to order food even. But every time i order it's showing irrelevant payments which were already done previously. These uber eats are not at all concerned about the consumer issues. Never replied properly, no proper assistance.

My father had taken the trip from new delhi railway station to sarita vihar on 31st may 2019. Driver sensed that he is outsider and will not know if he will take wrong route, so he had taken kalindi kunj route which had toll for taxi, entering from noida to delhi. Trip amount estimated at beginning of trip was 256 and i was charged 487, inclusive of 231 toll charges. Who is at mistake, driver who took wrong route or myself, who had booked the uber cab for my father. I am riding with uber since 2015, and this behavior was very unprofessional, there was no option in support for selecting that driver taken wrong route. Driver refused to call uber customer care, he said he dont know any number to call.
Uber should refund the extra charges done for trip.

Under ETA viewing real time locationof the vehicle is not possible;hence the trusted person is unable to see the point upto which the vehicle had reached & also the route followed by the vehicle id not reflected.
Earlier these features were available;I do not know why these features are discontinued.

S.B.DAMLE
[protected]
santosh.[protected]@gmail.com

Today i order from food paradise restaurant using uber eats. The transaction was successful and the amount was deducted from my card but the order didn't get placed. I have uploaded a screenshot of the message of that transaction. The order was chicken triple rice and the amount was 145. This is the second time this has happened with me. Please look into the matter and return the amount as soon as possible.

I am order cake from uber eats when i am recieved cake were damaged full cake are in 3-4 parts at a time i call company and i say that condition and ask them to replace our order or replace but their representative denied that i will not do so pls help me to refund our payment a sum total 265 rs pls refund us

uber eats registerd details
name- tushar vijay
email- [protected]@gmail.com
contcat - [protected]

for contact me call on - [protected]

Today in kolkata, i have booked an uber car at around 8:30 to drop one old age person to certain place. The car was maruti alto and no. Is 5344, the driver name is raja. After 2-3 minutes of my booking, that driver called me that he has reached. I just ran down, with my grandmother, she got scracthes in knee and i am feeling very guilt now. But when i reached at the pick up location that culprit driver was nowhere there.
I was constantly calling him and he was saying that he has reached but not in real.
This was a complete harrasment for me. Now i am standing for another local taxi.
Its showing that driver has cancelled the drop and now uber is charging me the compensation money. What the hell is this? Why do i have to suffer? Who is resonsible for today's disgusting incident. I want my refund and answer as well.

I have been writing several emails to uber about this unauthorized duplicate charge for which I also shared the message that I received from my bank along with the Screen sort of my credit card statement, however I hv not received a single response from them so far hence seeking this forum help. They don't have a customer centric chat site or number to speak with anyone which means that one has to die to settle their issues. I M really devastated by there customer service and want it to take further.

I signed in uber eats app to order food, after 2-3 minutes later, I when reopened the app, it was already log out, I tried login again!

It said, my account is disabled, I couldn't even make an single food order from my account, I tried so many times emailing them regarding reactivating my account, but they declined each time!

Please help me, I am genuine user, I never did fraud in my life, and use 1 and only number

[protected]
My email-
dr.[protected]@gmail.com

Thanks!

Hi

Have ordered the food from chennai india.

While registering my debit card, they deducted firs rs.1/ from my account.

And i have ordered few items after that. And one of my order the item got cancelled immediately but they took 45.38 rs. Immediately from my card.

And i have followed up with all the details they asked like bank statement, sms screenshot and even they told to check with bank.

Everything through their mobile app only. All i shared to the details.

Nothing is resolved from their end. They simply said issue with bank. And i am using this bank card for more than 10 years and i didnt face any issue.

But this uber eats didnt credit my sample amount and this transaction.

There is no help email or help phone no. Available for to talk. They asked to contact simply via ubereats app only.

Just a big company they are cheating and dragging this issue for more than a week. Not sure how to proceed next.

If the amount is more, we dont know anyway to contact and get the issue resolved. It is too much threat for the internet transactions.

Regards
Nanthagpoal

Submitting on behalf of my wife. Last evening (26/05/2019) she was driving her own car through Guindy, Chennai. When she was behind a Uber cab, both the car were driving at the speed of 30-40KM/hour, the Uber cab suddenly hit the brake and stopped the car (reason is unknown) though the cab car stopped just by fraction of seconds without any indication she managed to control and stop but the momentum of car touched the cab car's back bumper (no damaged for both the cars, refer attached pictures). She wanted to get down and discuss though it was not her fault but there were no parking place and traffic she couldnt get down in the spot to discus so she put the left indicator and drove forward slowly to find a place to park and discuss but the cab driver overtook her and stopped at almost middle of the road and got down and started harassing her with all vulgar and offensive words. As she got frightened because of abusive cab driver's behavior she didnt get down from the car instead she was trying to call police for help. Meanwhile this cab driver started banging her cab bonnet and broke her car's right rear view mirror. Later he left the spot as public started gathering. I'm really worried why Uber has such drivers who dont even know how to talk to ladies in public places. I request Uber to take required action on the driver so such things dont happen again for another lady victim. Please keep me posted on the progress and it will be a great help if you could get the compensation money from him for the mirror damage. Thanks in advance.

Used uber on 22nd may 2019 twice @11 a. M & 2.55 p. M. On first trip it was scheduled booking after estimated approval of fare under rs.110.00 but not at all convinced about fare breakdown which cost rs. 187.00. Seems driver has initiate trip start before reached to our start point.
We have just compare above because while returned after 4 hrs by uber only and similar route, similar destinations we have got charged rs 104.00 only.

Please justify the fare since uber is my first and only choice since long but this incidence is forced me to think other option.