Uber India Complaints & Reviews

I am writing my complain here because i am tired of facing unprofessional behaviour from uber drivers, and these (The drivers) not facing any kind of consequences.
I personally feel your feedback system in the app serves no real purpose.
Today, i got an uber cab (After a previous cancelation without any motive). The cab was place exactly 200 metres away from me and didn't pick any of my calls. When i walked towards him and approached him, he was playing games in his phone and denied his duty. He denied to cancel the trip as well.
I really think these drivers should not be working for big companies as uber and spoiling the name.
These are the details of the car: ka51 c 8228
This is just one case or thousands. I think uber should really work on the professionalism of its drivers.

I have order my breakfast - mini tiffin and podi idli in hotel bharathi bhavan (Chennai).in mini tiffin they mentioned coffee as in combo list. When i spoke to delivery boy who was there in hotel by the time, the delivery boy said they are not providing the coffee. So i told don't get the food. So i got call from uber customer support that if i cancel this order i have to pay cancellation charges.

If hotel is not providing the food as they mentioned in combo list why do they accept my order. I said i don't pay cancellation charges for hotel mistake. Uber eats customer support agent cancelled the order. Now they are asking me to pay the cancellation charges.

I raised a complaint on uber eats for this. They keep sending a scripted messages and never responding for my actual message.

I clearly said i didn't do any mistake here. I ordered food, if hotel is not ready to give as they mentioned in list, everybody will as them to cancel that. I did't get the food at the end. Now why should i want to pay cancellation charges.

Uber eats customer support not responding taking any necessary action and keeping asking me to pay cancellation charges and never been resolved yet.
Please take necessary action on uber and that hotel bharathi bhavan (Chennai).

Unnecessary toll charges were added to last uber ride i took.. The estimated price was 380 rs and i was charged 110 rs extra along with 8 rs as waiting fare, that is i paid 500 rs to the driver without reason. I want my refund back. There is no complain number or any source where i can register my complaint. I want this to be resolved as soon as possible.

I am pranoy suresh (Uber user with email id - [protected]@gmail.com). I took a trip with uber driver naseem (Vehicle no. Hr74a9568) to delhi airport terminal 3 from sector 48 gurgaon. The fare displayed in my uber app at the start of trip was somewhere around rs. 360/-
The driver was quite talkative throughout the trip. He dropped me at my destination and we parted on a happy note. However the driver did not close my trip and kept on driving. I texted him a couple of times through the app to which he kept replying. Finally he closed the trip when i called him. However he didn't receive the call. I was charged rd 629.35 which included airport surcharge etc.

I tried raising this issue through the app but the app doesn't provide any category for this kind of incident. Please find attached my receipt in which my destination is seen as rajokri flyover. It can be easily confirmed that i didn't change my destination during the travel from my phone.

I request uber to explore this incident and make your app foolproof for this kind of incidents. I would also request to refund the extra amount i have been charged.

I ordered food at 3:07am and deliver time estimated was 30-40 mins. After u booked it said 3:55am then 04:05 am then 04:35am n now 04:55am and the order is ready n the restaurant is still waiting for a pick up person. Ubereats customer care is closed. Restaurant guy tells me he's waiting for a delivery person and there's nobody to pick up am charges on my card. I don't have an option to cancel it as well or get my money reversed. So without sleeping should i wait for you guys to come n deliver. If you don't have enuf man power then y shud u take orders i wudv chosen a different delivery method. We are ordering food cause we are hungry.. And this is not the first time.. U guys r ridiculous n hopeless. I have no clue abt my order n my money

Hi,

Uber India is making customers fool, they always charge high delivery charges during evening and night time and yet don't deliver food as per the committed time as per Uber eats app.

When customers calls to Uber customer Care to cancel order as they have failed to deliver on tome, at the beginning they will waste some time by asking some useless details and saying sorry multiple times and at the end When you insist them to cancel at any cost they say you'll be charged as per uber policy. Moreover, they don't have cancel option in Uber Eats India app.

I would like govt to take some action against these buggers, they are taking benefits of our laws which are not good against these companies. These things doesn't happen outside inside just because we have strict laws to fight these kind of things.

Its high time now, please take some action against Uber

I booked a round trip with Uber XL on 18th May 2019. The trip was From Sector 76 Noida, with one stop at Sector 50 which is 2 kms away and another stop at Sector 16 which is approximately 9 to 10 kms away, after that the final destination was Sector 76 itself. All the stop locations were updated accurately in the app. The amount for the trip was estimated between 480 to 600 rupees as per the app. Once the trip stopped the total charge was a whopping 1619 rupees. Have tried contacting the customer support continuously but they are not ready to respond at all. Even tried contacting Uber support on twitter. still no response. My hard earned money is not for Uber's technical faults. The entire distance covered was around 22 kilometers within Noida. Still a toll is there. Dont know for what. Stop your orgainsation in India if you are not even able to support us. other Indian origin apps may charge a little more than you do but are much better in customer support and charging what they say... I need my money back

Name pooja
Number [protected]

Issue : i took a cab to go to my office. I am an entrepreneur and director of two companies
I was going to my office and since my driver is on leave i booked uber. The whole experience was terrible. I couldnt install uber app on my phone for soe echnical reason so i booked from my mom's phone. I shared my live location yet he came to the wrong place which is ok it happens i understand. But the problem was he didnt have the courtesy to call and ask where to come.
I had to reach on time (I was before time). He kept taking the wrong turns and kept taking u turn. I told him we have to take a right he took a left saying "i know madam where to go" then he took me to wrong place, saying aagaya aapka destination. I have built my own office how the hell i wouldn't where is my office. Then he dropped me and said this is what the app is showing. I got so angry i requested him to take the way that i asked him to as i have lot of baggage with me. Then he took and charged me 500 inr.
I am very unhappy with this. I dont think i will ever take an uber. I was late for my business meeting. I shall post this on social media. And make sure people avoid uber

Cab number:- KA03AC4771
Toyota etios
Attached details of owner
DATE:- 21/05/1/2019
Place:- Bangalore

plz contact @ [protected]

Uber India is not responding at all. There is no customer care number to deal with such situations. The driver not even tried to contact anyone. It is such a shocking moment for me that even so worldwide brand also not maintaining customer satisfaction.

Respected sir/madam,

I, soutam pal, residing in kolkata, am a conscious customer o[censored]ber eats & uber riding apps. My registered contact numbers are [protected] & [protected] & the registered email ids are [protected]@gmail.com & [protected]@gmail.com.

I am facing a grave problem which has been created on the part o[censored]ber but not solved quite unsatisfactorily.

I am writing the problem step by step so that you can easily understand my problem.

1. On 12th march, 2019, i booked two double chicken rolls from arslan-jessore road via uber eats worth ₹101.90/- (Order id: #f64d1). I chose cash on delivery option.

2. The food items had not been delivered to my house as the delivery boy (Somnath) had not come to my place.

3. So, the food never arrived at my house.

4. But uber eats showed that the food was delivered which is absolutely false.

5. As the delivery boy (Somnath) had not come to my house to deliver my order, i was unable to pay him the amount ₹101.90 /-.

6. And i am not responsible to pay the amount as the food items had not been delivered to my address.

7. I don't know what had been done with the food items or where it was delivered. The delivery boy (Somnath) only knows it. He is the main culprit because he was responsible to deliver the food items to my address which he had not done.

8. Then i complained against the order via uber eats app but no investigation was made regarding this at that time.

9. Two months completed. On 19th may, 2019 (2days before) at 12:30am, while returning from my loksava voting duty, i tried to book a uber cab via uber riding app from dum dum railway station. But on the app it was showed to me that there is an outstanding amount ₹101.90/- regarding the uber eats order (#f64d1) two months ago.

10. It is an absolute illegal charge against me because on 12th march, the delivery boy (Somnath) had not delivered my order to my house. Why should i pay the money as i had not received the order?

11. Yesterday (20.05.2019) i repeatedly complained to uber but your executives continuously insisted me to pay the outstanding amount when i had not got my food items two months ago.

12. I demand from you to remove the false outstanding amount ₹101.90/- from my uber riding & eats apps now & take the whole outstanding amount from the delivery boy (Somnath) as he created the mess, not from me.

13. Therefore, i humbly request you to remove the false outstanding amount ₹101.90/- from my uber riding & eats apps immediately without giving me any lame excuse of your terms & policy & inform me solving the problem positively.

I took a ride on 18th may from kaushambi to logix mall noida. It showed me 169 rs but the driver has changed the route, i told him this is not usual route. Untill i reached location it showed me 169 rs fare. But when driver ended trip it showed 400rs. And receipt showed extra 231 toll charges. When i complaint driver he said this amount will be refunded. I am complaining uber since then. They are just showing me receipt. Nothing else. I want my money back. Not rich enough to afford 200+ extra charge for mistake that i didn't commit.

Uber eats india forced me to pay and receive a food order i did not want to take.

I placed an order on their mobile application on 20th may 2019 at around 8:20 pm and immediately wanted to cancel the order as i had to go out but the cancellation button on the mobile application was not functioning. I repeatedly tried to cancelled but in vain so i called their call centre only to be told about their policy of cancellations.

They failed to acknowledge their mistake i. E software glitch and repeatedly kept parroting about their policy of cancellation.

When i asked them to cancel the order from there they said i would still be charged for the food even if i don't accept or receive.

Their policy is illogical and harassing for the customer.
I spoke with their supervisor to find a resolution of how not to get charged due to their fault. But there is not a single word of ownership from their end.

Ther were unhelpful and parroting the same word that it is their policy.

Please help as these kinds of the company seem to show zero care towards customer well being. They are only there to harass us and make money while we suffer due to their negligence, fault, errors and glitches. They fail to display empathy and are totally mean in nature and fraudulent in policy framing.

Please help our society be better by not letting these companies go untouched.

I ordered uber eats[protected]/-they have deducted my money from paytm and i got food. At same time they deducted 524.04/- for uber cab without any ride. So many message in help section and email had send. No response. Even they don't have any customer care number, if any urgent issue u can not contact for help to them. You need to dependent on there help and last two days they are not helping any. How they are doing business. Who gave the permission to them india???. I asked ubers eats they are not helping, told it is not there department.

Not sure whether i am getting my money. Even i contact with paytm. They raised the ticket after so many debate against them. But no response

I booked uber cab on 16th May from my pg to ANVT railway station and I was charged ₹26.27 extra wait time fees, although the driver arrived late on my place, after complaining in uber, i got only ₹20 refund. I further asked them to refund the rest ₹6.27 to my Paytm wallet immediately, they replied they can't refund more than ₹20 according to company policy. So, kindly resolve this issue.

Today I booked a uber cab from Kaikhali VIP road, Kolkata to Dum Dum prachya bani Mandir high school for girls. During get down I left my Samsung S7 edge mobile phone on the driver beside seat. I called from another number to my phone after 5 minutes I left the car. But the driver is not picking up the call. He did not call me even from his phone. Phone is ringing. Driver name is Kartick. I am attaching uber driver photo and plate no. which I got inmy mail. Please find the driver and get the mobile for me.

As it was raining heavily in delhi i happened to book an uber app in hurry. Hoping that i would be dropped at my house but the driver left me in the middle somewhere and told me i wont go inside and when i asked him to go in he replied to me saying 'that's not my fault go out in the rain i don't care'. You can even check the gps if you don't believe and when i tried contacting uber no number is reachable and on top of that they don't even have an option to talk to a customer care and they don't even revert in the email. What kinda company is this just trying to loot money from people

I am your regular customer.in your app there is no mention about the location of subway in vadodara, gujrat.in list there are too many subways but you didn't give information about the location of subway from which i was going to orderd. Because of this i faced too much problems.in our city many subways are available but limited gives us good quality and perfect packed food. I faced this problem second time.

This is our right too take information about place from where we are going to ordered.

I complained to your customer support team but they told me to report you about this problem.

Please take action according to this. And give me a favorable response.

Yours sincerely,
Rutvik patni

I am a law enforcement officer of delhi police. A complaint has been made by one lakshmi natarajan of sector-23 dwarka delhi mob no [protected] in police station dwarka sector-23 new delhi in which she reported that she traveled by an uber cab no dl 1za 1088 on 28.04.2019 from sree hospital sector-12a to her home at dwarka sector-23 new delhi. After deboarding the cab she found her mobile phone left in that cab. Kindly provide the details of driver of that vehicle who picked up the complainant and the details of owner.
If could not be provided by this channel. Then kindly give the email id of your concerned officer who can provide the such details.

I’m really disappointed with the service!

On 27 april 2019, i booked an uber and i was trying to pay via paytm but it wasn’t working then, so i paid in cash. And then somehow the issue got resolved and it got paid by paytm too.

So basically i paid twice for a ride.

Since then i’m requesting for help on uber app but i get auto generated replies.

Once i got a call and the person says that she’d be able to refund only 150 uber credits whereas the amount which was paid twice is rs.350. Now how am i supposed to accept 150 when i should get 350.

Then, i also tried to contact uber through messenger but not able to get any positive response from there as well.

I was travelled from ECIL to begum bazar in Hyderabad on[protected] around 4pm.The charge showed in app was RS 459/- but driver charged 1319 /- and there was no reason of collecting this charge.While I supposed to speak with uber customer care I was unable to contact them.I was in urgency but due to this i was unable to get off from the cab.I argued with driver and I felt very ashemed with the act performed by the driver.please help me on this.I'm expecting huge penality from uber.Please understand my pain and do me needful.