Uber India Complaints & Reviews

Hello Sir,

I booked my cab on 9th June (Sunday) at 1.27 PM for journey from B1/43, Block- B, New Ashok Nagar, New Delhi- 110096 to Upadhaya Clinic, Pocket A2, Mayur Vihar, Phase-3 New Delhi ( around 4KM to 5KM distance). Cab changes was Rs. 90/-
After picking the cab, all sudden, driver change the route and after reaching the destination driver ask me to Pay 320/- rupees.

I said, how it could be 320/- rupees at the booking time cab charge was 90/- rupees.

As a result I had to pay Rs. 230/- rupees extra without my fault. I have booked my cab to see the amount of 90/ rupees.
This is your system and driver fault to change the rout for making money. This is black business to cheat customer.

I want my money back of 230/ rupees.

Attached is the booking amount details.

Thanks
Sujeet
[protected]
[protected]@gmail.com

This is the second time in a week happened with me. My ride is from Delhi Mayur vihar phase 1 Metro Station to Mayur vihar phase 3 both are delhi based location. The driver drops or picks up clients from state border and I am being charged taxes which is totally [censored]. As they show initial fare which is not including tax . I need to file a complaint about uber whose charging me unneccasry taxes that too way above the normal tax charged by Mcd. I need to get my refund or else will sue the company for this racket of charging high

I booked uber cab today at around 6 p.m. he was supposed to meet me in the location I've mebtioned but instead he just called me, use offensive words, speak to me in another language(assamese) that i dont understand. He didn't even listen to a word i said and he just cancelled my ride without even me knowing about it. Please look after this matter. I've seen uber driver nowadays fail to meet their customer requirements and they boss around and yell at their customers which is opposite to why uber was developed years ago. It didn't seem to meet the goals of the company as well as the customer's.
The rude driver's name is Satish. Driving a maruti suzuki alto, car number-number-AS25BC9515.
I request to look forward to this matter as fast as you can. Thank you.

I had a flight at 2.25 PM on sunday 9th Jun 2019. I thought I should try Uber airport pool as it takes only passenger who will be going to airport.
I booked a cab before 12, thinking even in worst case it will not take more than 90 minutes from marathahally to airport.
It came before 12 PM, I was the second passenger. There was already a girl.
Now Driver asked me about the payment method. I said it is not cash. He askes me to cancel the ride. He told he will take me to airport as other girl was also going to airport.
Now he took another passenger, and we started. Now this 3rd passenger said something to driver, He said his destination is KR puram railway station which he had already crossed. Now he had to take u turn, there was traffic on the other side. I told him I have flight at 2.25 PM but he was on his pace and played loud music which was irritating and I reached quite late. I missed my flight. As the gates are closed before 45 minutes. I reached 30 minutes before the take off. They did not take me.
I had to book another flight which costed me 10792 rs and had to spend time in airport. Now who is accountable for the delay.

I raised a concern on this but they did not resolve.

I hope you would help in resolving and getting me paid for the same.

I have booked a Uber cab at very late night expecting a ride. The driver accepted the request and after coming to the pick up location and asked me for drop point. When I have asked for the drop point he cancelled it and misbehaved with me. He abused me and my parents. He cancelled my ride and asked me to pay the money. I would really request Uber to take some action against this driver and want him to pay for what he did. Here are the details of the driver.

I already booked complain to Uber application three or more times for different different issue s.

But no single feedback call or msg received from Uber. That's show highly unprofessional behavior company itself.

If customer complain is not important for any company how to valuates their services .

I started to avoid this kind of company.

If this complain reached to any responsible level person, they should highlight this matter to higher authorities.

Today I am the only person who avoid Uber, but surely if people started evaluate Uber service and their paid money, definitely this figure will be measurable in coming times.

I booked the cab and the driver was not willing to go and more over telling us to cancel the cab.
What kind of attitude is this ? If he is not available to go he should not have picked the ride.

Further his attitude was completely intolerable And I won’t be picking rides from uber if these kind of people are working further their behaviour

Please resolve this issues as it is a serious matter if drivers behaviour is like this .

I am getting more expensive rates on IPhone for same location .
They are showing higher rates to Iphone Users .
Thats not a fair policy from a reputed company like Uber .

I am finding a ride to select city walk from kaushambi to select city walk, saket At the same time it is showing me the different prices which is totally unfair practice to users .

Hi, I recently tried to book a cab in Uber it showed me past payment pending hence I paid them and again it showed one more payment pending which I again paid. Later even the third time it showed one more bill pending. Suspecting the charged I reviewed my old rides and found that I have taken no ride for over 6 months.

While investigating I found the food orders which I am placing in Uber eats are getting reflected in Uber ride. I placed an complaint and showed the screenshot of bank statements and Uber ride. The executive said they have placed refund for 215 and 140 which I paid by mistake. However still have not received my money back. Please someone help.

I booked a uber ride on[protected], I called the driver.He said he is on the way and reach with 5 to 6 min but after 4 -5 min I found that he had started from his starting point.I called him to know the status, then he informed me that his tire is punctured and it will take around 20-25 min to come at the pickup point.I told him why did you not tell me when I first contacted you, he did not reply my question.Then I have to cancel the trip.After cancellation I found the cancellation fee is charged while the mistake was of the driver not mine.He is supposed to inform me at the time of contact but he did not.
I believe uber will understand my plea and reimburse my cancellation fee.

I have had a ride from Manikonda to gachibowli on 8-June-2019 1.30 pm. My dropping point was in Gachibowli The Platina. My driver dropped me took car further without closing ride. I tried contact him many times but he didn't pick call, and uber support also not responding towards it. The payment charged towards my account and customer support denied. I have proof of current location that time, and i can share screenshot of it and call records. The company training drivers in such a way to loot customers and make money out of it. Its a serious issue and should consider this as a filing complaint.

Drivers Name: Chand.
Uber taxi number : TS15UB 2174

My mobile number UBER account deactivated by UBER from 2018 with out explaining any reason. I never defaulted on any payments . I never misused UBER . When i followed up with their "My account deactivated" messsage to their customer response site, they just keep saying they regret but they can not address this issue and keep my account deactivated

Is it good customer services. How any innocent customer who was a regular user with out any incident known to him for any violation T&C can be kept suspended from service.

I think customer has a right to know if they have any fake claim to their system errors on so called violation of T&C. Then we can prove that their claim is wrong and fake

On the app it shows the pic of 6 pieces of chicken lollipop for 90 RS but when we order we received only 3 of it and the number of pieces to be given was not written even on the site there was only that pic with 6 pieces .When we talk to them then they don't have any options to compensate for their problem the only compensation for our hard earned money is "sorry we will see to it that it won't get repeated". They'll take our money by saying sorry.

On 5th June 12:01 A.M. i had booked a cab in Bangalore. The driver reached the pick-up location and I got in the cab. The cab was smelling of alcohol but I thought maybe the last customer was drunk. The driver did not start the trip and when i asked to start the trip since it was late at night and I didn't want to wait, he suddenly refused the trip. When he opened his mouth to say NO it was clear that this guy was under influence of alcohol. I asked him if he was drinking and suddenly he became abusive. Exact words were- Bhenchod tu kaun hai poochne wali, randi ki aulad. I got out of the cab immediately and canceled the trip. The driver did not stop at just abusing, he got out of the car and hurled some more abuses at me, I shouted back saying I will take you to the cops and complaint to uber. There were hardly any people on the road so I didn't take any further action cos who know what extent he would have gone to. The driver immediately got in the car and I started booking another cab. A second later I realized he is trying to back the car and run me over! He left immediately from the scene. Since yesterday I have been trying to reach Uber team to question the driver but have got one phone call from them with standard response. Is this how women safety is being treated by this company when serious incidents have happened in the past with the same company? Is this how serious the company is about safety protocols that they don't even respond to complaints of - My driver made me feel unsafe? Very conveniently the trip details of driver's cab number etc are not showing on my app anymore, even though uber has charged me a cancellation fee they are not able to locate the trip. How is this a technology company when they suddenly lose data when someone complaints about safety.
This is not the first time uber has ignored complaints. in the past as well if the driver was rude or fought for no reason and one time my friend got into an accident while in the uber cab, uber team has conveniently ignored all the complaints and details.
The mentioned driver would still be out drinking while driving and will abuse/molest/harm some other customer especially if it's a female customer since women are the most easy beings to harass in our country

My name is hemant.
My kelly id[protected]
My salary 1october to 12 November is pending mujhe Hamesha new date di ja rhi hai meri complaint par kuch kaam nahi ho raha
My HR- sanjeev angros
My manager -harnav juneja
Sumit pandey kelly service
Sooraj Had of gurgoan uber all team
Maine sab ko phone mails bhoot jyada ki mujhe hamesha new date de dete hai par meri salary release nhi kar rhe .
Gurgoan haryana

I had ordered from Uber Eats App on 5 June from Mcdonalds. The order consisted of MC Spicy Paneer Meal. When i received the order from Uber Eats, I found McChicken instead of McSpicy Paneer. I had complaint immediately to the authorities immediately. But there was no reply from them and Hence after 15 hours and spoiling my dinner, I have filed this complaint.
I have also shared the screenshots of the complaints filed with the UBer Eats and the order received and the Invoice as well.
I had resorted to report the incident on Twitter as well, but the company responded saying that i should file a note in their help section. I have filed at least 4 notes and to none of them they care to reply.
I still haven't received my refund as well i spoiled my dinner, Thanks to this amazing service provided by Uber Eats.

Today booked a trip (6/6/19 time 11.09) from
65/23A, Vellai Thottam, West Mambalam, Chennai, Tamilnadu 600033 India

to

Phipps Rd, Railway colony, Seeyalam Ayyanavaram, Chennai, Tamilnadu 600023 India.

The estimated fare showed at the time of booking is Rs.258/- whereas while finishing the trip, the amount demanded was Rs.442-16. The cab was driven by Mr. Narayanan.

Can you please explain for the above discrepancy to enable me to continue my relationship with Uber.
Please explain by

This is to bring to your notice that today 05/06/19 around 7;14 am I booked an uber ride under the name of Firdous Belal from Raja Bazar (Arshayan Restaurant) to Tollygunge Metro Station the car plate number last four digits is 2775 and name of the driver is Birendra in a hurry I left the phone on charging and went after that I called through uber app around 8;28 am to confiscate my phone but he kept on making excuses of not going to the uber office at Ballygunge more until 10;55 pm when he finally made me come near Bell Vue hospital to give my phone but rather than being sorry he was accusing me of not being the phone owner after a round of serious arguments he took money from me around 150 rupees and then give me the phone.
I have been using uber services from a long time now but I did not expected such shameful behaviour from an uber driver kindly do something to resolve my problem sooner.

Uber eats cancelled my order after 1 hour of placing order. They said the ordered food is not available and cancelled it. But in the app it was showing restaurant received order and Food is being prepared. How come it took 1hr to find the food is not available. I have ordered my lunch and was waiting without eating and finally they have cancelled it. It is really frustrating to w wait for food with hunger and it got cancelled without a valid reason. I couldn't get a valid response from their customer care also.

Uber eats has a pathetic service and also their terms of app use are pathetic. My account has been disabled for coupons use. I cant apply the official uber coupons as the system says the i have violated their rules and regulations. Spoke with the customer support executive and she said that using the uber promo code displayed on their app is a violation of their terms and policies :)