Uber India Complaints & Reviews

I had pre-booked UBER on 4th June’19 evening for my travel on 5th morning to international airport. The booking was for 5th June between 8.35 am to 8.45 am.

I received a message on my mobile([protected]) with driver’s number & name around 8.15 am. I had 2 senior citizens travelling with me (We can produce the flight tickets / boarding passes). I tried calling and seeing the location of the driver. It was not reachable. When I finally got through, the driver was surprised as he was already travelling with a passenger and he had no clue that his name and number had come to me as my ride for airport & he said he was in Bandra (My cab was booked from Goregaon East). We were tensed and started booking from my husband’s mobile (Mr.Sumit Kumar Basu, [protected]) for a cab as we were getting delayed for the flight. When I booked from my husband’s mobile, this cab driver said, he is in Kandivli with some passenger, he will take atleast 20-25 mins to come.

To our utter dismay, the cab which was booked from my mobile ([protected]) showed “End Trip” and “where u would want go”. I quickly booked and the driver was nearby and arrived in 3 mins.

In this situation, we cancelled the booking from [protected] number as the driver was very far from destination and we had to take a flight.

My question, why UBER is taking the booking when driver is yet to complete his ride?? This causes enormous harassment to the passenger going to airport, hospital, clinic, office, school. Do u have absolutely no value for time and money???

This cancellation / not arriving has caused enormous mental harassment, agony and stress for all three o[censored]s travelling on that day. I would want an apology and demand compensation & waive off the charges levied on my husband’s ([protected]) account at the earliest.

I need a quick action, else I would be forced to go to consumer forum demanding justice.

Please note that i have booked uber cab from ITI college, sector-14 gurgaon to House no. 89, Gali no. B-11, Ashok vihar, Phase-3, Gurgaon at 3:00 P.M afternoon. My mobile is of INFOCUSE company and having dual SIM of JIO having no. [protected] and VODOFONE having number [protected]. This number is registered with the name of Mahender singh kaushik.

I am regular customer o[censored]BER and booking the cab for same location regularly with the JIO number [protected]. We have called my times on this number but no one is picking the call.The PHONE is still working and call is going on the same number but driver not picking the call.

Please provide us the driver contact detail so that we can contact him and get my mobile phone. We also raise the complaint in police station for the same.

Please help me for the same and provide the driver detail on below contact asap.

My name is Arvind kaushik s/o of Mahender singh kaushik. Please provide the detail on this number [protected] or [protected].

I am waiting for call or reply for the above complaint.

Thanks
Arvind Kaushik

I tried ordering food online on 29th may, 2109 and did the payment through my Citibank credit card of rupees 113, money deducted but order was not placed. I did the same twice both the times money deducted but order was not placed. I contacted Uber support team on this one, they said this was due to the technical issue and the money will be credited back to your account within 3-5 days. I haven't received my money back yet and when I try to contact them I don't get any satisfactory answers. I want Uber eats to know that I need 226 rupees credited back to my account asap. I am done taking follow ups with their filthy mobile support team. I am sharing the screenshot of the transaction happened that day.

Initially I was very happy with Uber. Now booking for an Uber ride is a nightmare. I live in Thrissur Kerala. Here you can assure that you will never get an Uber ride. Then I went to Bangalore last week. There also similar problems. To get a driver connected will take half an hour. Then the driver cancels just before reaching us. Today I spent almost an hour waiting for the taxi after booking. The message says driver arrived at spot. When I call he doesn’t pick the call. No reply for messages. When I want to cancel Uber charge me cancellation fee. Finally I had to avail auto service to reach my destination. Uber service is pathetic.

Hi Team,
I want to Complaint regarding this issue that when we travel with family or friends till they asking for the taxes.But your role says that commercial vehicle caring a passenger. When only needs to pay Tax, there no role for caring the family or friends.But till I think that (friends) is in optional, it is request to cantonment board that get some solutions or role for the family.
Vehicle tax toll working person say that it is allowed just on Sundays How is possible this. but I am stay in near by cantonment area.

Sir,
This morning ie on., 13/06/2019 at 4.30 am, I started from Natarajan Residency, Padmarao Nagar, Bapuji Nagar, Secunderabad -25 in your Car No: TS UB 2325 to Rajiv Gandhi International Airport, Shamshabad, Hyderabad. While getting down from the vehicle I left my mobile in the vehicle. It is having two SIM Cards with SIM1 No: [protected], SIM2 NO: [protected].

I request your good selves to followup my case and search for my mobile.
Thanking you

yours sincerely
P.Gayatri

Today 12.06.2019 I booked an uber auto from velachery to medavakkam .
I paid the amount Rs 117 through Paytm.The driver Mr.JAYAVEL insisted for cash payment since he is not having Pay tm account.
Hence I have been forced to pay him Rs 117 by cash.
I kindly request you to revert the amount paid through Pattm at the earlist.
Thanking you
sankaran

This is not the first time, the Uber make me fool by fare change. When we check, the fare is something else, after the drive the charge is different.. The reply was also not proper., I will definitely go to the consumer court this time.
Please take my point and sent me proper reply.
1. How can the uber charge Twice for Airport Access. they charged me twice for Rs. 89.25 + applicable taxes. (Please see the attachment).
please note it is twice.
2. I waited for the driverto reach the airport, but he charged me for waiting.
3.The driver charged from were he stands ( from his village) at the time of my booking, not from the Airport. it clearly shows from the Map.
4. At the time of booking, the charge shows Rs. 186/- which is ok after paying the Airport access fees. But How it is increased toRs. 332.16-. It is almost double rate. I didnt even waited for a second to book the car.\
I was a regular (Daily user ), once. But because of this type of cheating, i stoped using the Uber and used the alternate vehicles.
They compeling me to go to customer court, and I will definitely go this time if I didnt get any proper responce from them.

I think Consumer Complaint will solve my problem ...
Iam waiting for a proper replay.
Thanks.

Hi,

i have been using Uber from 1.5years now daily, these days booking Uber taxi is so tough, even it gets booked in App, driver calls finds destination and cancels
from 15days every day it takes 45mins minimum to get a Uber taxi
it is just painful to use, especially when you are want to reach home on time due to other commitments
Not reliable at all. And for the prize Uber charge, not worth! the taxis are dirty/smelly, 45mins booking minimum time!!!

why do customer avail if not useful / worth for money?

need focus here

Regards,
Sharada

On 10th June I took booked an Uber from Escorts Fortis Hospital, New Friends Colony to Mayur Vihar Phase1. The route taken by Uber driver was longer and via Noida. Hence, Price charged was nearly three times of the fare quoted as uber showed incorrect GPS route with additional tolls and heavy traffic. I was charged Rs 372/- instead of the quoted Rs.141/-. Requesting Uber to refund the toll paid by me of Rs 200/- as I was traveling within Delhi and there was no need to route my trip through Noida.

This is to bring to the notice of the company that I had paid cash of Rs 168.77 against my Invoice issued by Uber on behalf of:
Sandeep Kumar
Delhi
Invoice Number: RFRAJZXN[protected]
Invoice Date: 11 June 2019
Place of supply (Name of state): Delhi
HSN Code: 9964
Gross Amount 168.77 INR
Kindly get back the amount already paid by me. This kind of practice does not suite to a company of your reputation.

Rajpal driver was showing unprofessional behaviour on 5th June from Shastri nagar to brahmapuri .
He has not started Aircondtion in his car in this summer season and talked very indecently with old and senior citizen person.
During AC off, old age person got fainted in the car and driver was least bothered.

Please ask Rajpal and follow the guidelines of driving and he is even abusing Uber company itself

Hello Sir,

I booked my cab on 9th June (Sunday) at 1.27 PM for journey from B1/43, Block- B, New Ashok Nagar, New Delhi- 110096 to Upadhaya Clinic, Pocket A2, Mayur Vihar, Phase-3 New Delhi ( around 4KM to 5KM distance). Cab changes was Rs. 90/-
After picking the cab, all sudden, driver change the route and after reaching the destination driver ask me to Pay 320/- rupees.

I said, how it could be 320/- rupees at the booking time cab charge was 90/- rupees.

As a result I had to pay Rs. 230/- rupees extra without my fault. I have booked my cab to see the amount of 90/ rupees.
This is your system and driver fault to change the rout for making money. This is black business to cheat customer.

I want my money back of 230/ rupees.

Attached is the booking amount details.

Thanks
Sujeet
[protected]
[protected]@gmail.com

This is the second time in a week happened with me. My ride is from Delhi Mayur vihar phase 1 Metro Station to Mayur vihar phase 3 both are delhi based location. The driver drops or picks up clients from state border and I am being charged taxes which is totally [censored]. As they show initial fare which is not including tax . I need to file a complaint about uber whose charging me unneccasry taxes that too way above the normal tax charged by Mcd. I need to get my refund or else will sue the company for this racket of charging high

I booked uber cab today at around 6 p.m. he was supposed to meet me in the location I've mebtioned but instead he just called me, use offensive words, speak to me in another language(assamese) that i dont understand. He didn't even listen to a word i said and he just cancelled my ride without even me knowing about it. Please look after this matter. I've seen uber driver nowadays fail to meet their customer requirements and they boss around and yell at their customers which is opposite to why uber was developed years ago. It didn't seem to meet the goals of the company as well as the customer's.
The rude driver's name is Satish. Driving a maruti suzuki alto, car number-number-AS25BC9515.
I request to look forward to this matter as fast as you can. Thank you.

I had a flight at 2.25 PM on sunday 9th Jun 2019. I thought I should try Uber airport pool as it takes only passenger who will be going to airport.
I booked a cab before 12, thinking even in worst case it will not take more than 90 minutes from marathahally to airport.
It came before 12 PM, I was the second passenger. There was already a girl.
Now Driver asked me about the payment method. I said it is not cash. He askes me to cancel the ride. He told he will take me to airport as other girl was also going to airport.
Now he took another passenger, and we started. Now this 3rd passenger said something to driver, He said his destination is KR puram railway station which he had already crossed. Now he had to take u turn, there was traffic on the other side. I told him I have flight at 2.25 PM but he was on his pace and played loud music which was irritating and I reached quite late. I missed my flight. As the gates are closed before 45 minutes. I reached 30 minutes before the take off. They did not take me.
I had to book another flight which costed me 10792 rs and had to spend time in airport. Now who is accountable for the delay.

I raised a concern on this but they did not resolve.

I hope you would help in resolving and getting me paid for the same.

I have booked a Uber cab at very late night expecting a ride. The driver accepted the request and after coming to the pick up location and asked me for drop point. When I have asked for the drop point he cancelled it and misbehaved with me. He abused me and my parents. He cancelled my ride and asked me to pay the money. I would really request Uber to take some action against this driver and want him to pay for what he did. Here are the details of the driver.

I already booked complain to Uber application three or more times for different different issue s.

But no single feedback call or msg received from Uber. That's show highly unprofessional behavior company itself.

If customer complain is not important for any company how to valuates their services .

I started to avoid this kind of company.

If this complain reached to any responsible level person, they should highlight this matter to higher authorities.

Today I am the only person who avoid Uber, but surely if people started evaluate Uber service and their paid money, definitely this figure will be measurable in coming times.

I booked the cab and the driver was not willing to go and more over telling us to cancel the cab.
What kind of attitude is this ? If he is not available to go he should not have picked the ride.

Further his attitude was completely intolerable And I won’t be picking rides from uber if these kind of people are working further their behaviour

Please resolve this issues as it is a serious matter if drivers behaviour is like this .

I am getting more expensive rates on IPhone for same location .
They are showing higher rates to Iphone Users .
Thats not a fair policy from a reputed company like Uber .

I am finding a ride to select city walk from kaushambi to select city walk, saket At the same time it is showing me the different prices which is totally unfair practice to users .