Uber India Complaints & Reviews

Suprised that i am charged on my credit card for the ride not taken by me.
Advise as to how can i speak to your customer care executive to get my query resolved. How can i be charged if the ride is not taken by me. This is a fraud done by uber india and charged on my credit card. Kindly resolve and refund the money. The amount charged is rs.308.00 on my card.

Inspite of having my rides flat rates at 179, i find myself paying 300 everyday for the same rides. For the entire month of march, my ride pass worked fine and all my journeys to the same workplace were 179. And towards the last three days of the pass, i renewed a new one. However at the end of the three days i still had to buy one more as the one i had bought wasn't processed despite the money being debited from my account.

Moreover this morning, the 26th of april, 2019, i'm being asked to pay 308 bucks that was paid via google pay to my driver yesterday. I want to understand why i'm being scammed out of my money and i am extremely unhappy with the service for the last month. I've been paying exorbitant prices for someone who has been a loyal uber customer, and i find it disgusting that this is how uber is choosing to repay it's customers by taking advantage of our daily routines while we are blissfully unaware.

Hello,

I need to take the electronic city flyover every time i leave my house. That flyover has a toll of 45 rs which is included in the bill. But not all drivers understand that properly and i need to pay to keep moving.
Sometime the driver just says he has no cash. Other times i need to fight with them for 5 minutes before they understand what i am saying. Many times now i have ended up paying twice and when i complain to you guys all you can say is if the transaction is outside the uber system we cannot do anything.

I want a permanent solution to this. Either let me pay the tolls on my own every time or do a refund every time i make a payment without excuses.

This is regarding a trip which is done on 12.12.2018. On monday 22.04.2019 my wife, my aged mother and my 6 month old baby was going to attend a function for which my wife opened uber app. Where they are showing pending of rs 457.75/. Since they were in a hurry made the payment and carried on with their trip. Once they came back cross checked previous trip. Found that this amount pertains to the trip conduct ed on 12.12.2018 for which mode of payment is cash and which has already paid. What i want is to refund the excess collected on 22.4.2019.

Uber eats are posting false advertising or offers in the app. On 24th april 2019 at around 9 pm i was trying to order a biriyani and the offer they posted was [protected]@69 no code required. When i selected the offer and scrolled to select the restaurant i saw hyderabadi biriyani house-victoria layout-bangalore offering [protected]@69/- but when i checked the menu the biriyani price was rs.79/-. So as a regular user i felt i was cheated and as an organisation, as per the trade act they cannot have a false offer or they should commit to what they offer. I called uber eats to report the issue and they said that they have taken a complaint but they were not ready to place an order at the same price or compensate me for the misleading a customer with a false offer.

On 16/04/2019 i have booked the uber cab and it show that i have to pay rs 331 for the rise.
When i finished the tour i was surprised as the cab driver asked the doubled amount that was showing in his app. Neither the cab driver nor me has any clue or info for the double amount.
When i tried to call/email uber customer care number it was not working/operational.
Then i went to the help section then after four day the replied that somewhere around 3 years before my outstanding was some rupees and that has been added to the amount.
My question is that
1. If i had some due with the uber then why it was not communicated with me for the last three years.
2. If i had some due with the uber what it has been not showing in the app.
3. If i had some due then why this is not showing the bill which i have paid double amount.
4. I have paid the double and they are showing the half amount over the app which they also agree
I felt harassed and cheated and now uber has stop replying even in the help section.

I took an uber hire from lingarajapuram to choodasandra (Around 25 kms). The one way share was shown as rs350/- after a stop of few minutes, i returned to lingarajapuram (A total of 50 kms). A fare of rs998/- was charged. After i raised the complaint with uber, they refused to reduce the charge. I feel the fare should be only rs750/- please resolve this and refund the extra charges

Hi team, i had raised the complaint to uber more than 2 months back regarding duplicate charges levied to me for which i am not getting any revert and getting the issue closed without the consent.

I was been told this issue had been escalated and will be reverted back with resolution and also refunded the money in case it duplicate charged. But i have not yet received any reply or resolution.

How can uber close the issue without resolution or reply??

Though amount is not high for uber but i would like to highlight this as a worst customer service and negligence in your issue handling.

Expecting a very quick turn around as this is been charged 2 months now.

Attached screenshot of my last chat which is been closed without my consent or reply.

Thanks
Karan shah
Mob: [protected]

Hlw there #ae4co
I have got damaged order.. It was clearly happened by the rider o[censored]ber himself.. So when he gave me food, he kept saying sorry sorry as it was damaged already.. After that i came to know items were missing.. Told them to make a conference call with uber delivery partner with me regarding this and they simply denied.. Its completely a fraud... Here i deserve to get my hard earned money back..

Uber representatives are claiming that they can't refund my amount as my account has been flagged for "high refund activity" when all i did was, as a responsible customer, gave feedback using the options available in uber eats. I didn't ask to be refunded when uber did it automatically from their end in some cases... Hope a proper action will b take of this issue now

Hello... We have n issie on extra payment,
1. Driver couldnt reach... So y do i have have to pay the cancellation pay
2. Even if i paid the last ride y do i have to pay again
3. Most of the drivers r good n knows the rules
4. But i[censored] cjarge without our faullt
Please check my n take proper action or v
Please check, y should we pay extra
We want refund

Uber is charging unauthorised toll charges between gurgaon-delhi.
This toll charges are 105 rs. Per trip.

Legally, uber ia not allowed to charged such type of charges into the trip fare, if at the toll booth, toll people asks such charges customer can pay directly in cash.

But, uber blindly charges to the customer in the trip. They are not updatingit and neither refund the toll charges which was actually not.

Vehicle no: tn25as1293
Driver : seenuvasan
Tavera

Today i booked a uber car from nanganallur to chitlapakkam and found difficult to travel in a hot summer as the air conditioning is not functioning well and difficult to sit inside. I am sure that this vehicle will reduce the brand value o[censored]ber. The driver name is seenuvasan and the registration number is tn25 as 1293 and the vehicle is tavera...

I had booked an order through uber eats fr my daughter in bengaluru.. I tried coordinating with ur team and the delivery boy by calling at least 10 times but due to language problem the delivery boy cudnt understand the exact location.. While in the dark if the nyt my daughter walked outside the hostel gate to the local market in order to locate the guy.. Bt eventually he left saying that he is cancelling order.. Is this nt enough of pain that you guys are charging me for food that didn't reach us???.. I am an office for so a regular cab user.. Bt due to this overcharge i hv been using ola.. Kindly look into the issue and also send me an uber rider pass fr further travel
[protected]
Rashmi mahendru
[protected]@tagoreint.org
[protected]@hotmail.com
Rashmimahendru. [protected]@gmail.com

Due to some technical issue in the app o[censored]ber eats, the price of my order was showing with the amount of zero and with the delivery charge it was showing only ten rupees, due to this issue company called me and said to me that i should cancel my order because the restaurant partners are not allowing to deliver the order. I have order 4 bfc shakes from shake maker, surat. Company also called me and said uber eats will not pay for that issue you may reorder. So what should i do, i want my order thats all.

1.in bangalore we booked a cab using uber app at around 730 pm from iskcon rajaji nagar to basavanagudi, an appx distance of 15 kms..

2. The estimated fare was rs 193/-.

3. We arrived 45 mins later at our booked destination without any deviation..

4. The actual fare to our utter dismay showed rs 2181/-. The driver wouldn't wait and we ran around mobilized this cash and paid the driver hoping to get a refund from uber.

5. We promptly recorded the complaint in uber app and uber acknowledged the same and replied saying the issue is being attended by experts and will be resolved..

6. We followed up every day and the last 2 days no substantive reply has come and our distress remains..

7. I am examining legal means to recover the excess fare.. This is serious breach of trust based on which this brand has been operating..

8. With this much of lapse, we are unable to see a concrete person/process from uber owning up to solve it in a time bound manner..

Hi,

I had booked uber cab from delhi airport to drop me at delhi railway station. After completion of trip, i had made payment of rs. 506.88 as per attached receipt. But uber app is still asking me to make another payment of same amount against the same trip and not allowing me to book cab for another trip without completing this payment.

I have tried to log-in my grievance through their app along with receipts of transaction/bank statements. But still the issue remains unresolved. Please help!

On 10th april 2019 i booked a cab from newtown to sealdah which was charged ₹ 179. After reaching my destination i paid the trip fees. But now i can not book my trip as its showing that i haven't paid. Its ridiculous that a driver will leave the customer without accepting the fee. Driver's name is ghultan. Cab was a swift dzire. Please help me by cancelling the fee and do the needful.. Its a request.

Dear sir,
I advance booked uber to pick my wife and daughter at 1230 for mohan nagar. Spoke to the driver sunil and told him the way for my society,
He stood out side the society. So when my wife and daughter came, he asked where to go. So standing outside the house the cab they told him. And he immediately zipped away. And i got the cancellation message from uber. I checked with my wife so this happened, to my surprise i am charged 42 bucks for this, is no fault of mine, over and above that guy should be penalised for utter harassment, and uber to unnecessarily charging me. Pl reply. Or else i will file a complaint with consumer court on this behaviour o[censored]ber and its driver. Regards

My number is [protected].

I booked a cab and the driver was not moving towards my pickup location for about 20 minutes. When asked why he was not moving from his initial location, he confidently says uber app is faulty and that he was coming but the app was showing.

After coming, he shows pathetic driving skills taking unnecessary detours and slowing down. I had to face a delay of about an hour and could not reach my destination on time.

The service is miserable in this case.

I had ordered for food in the uber eats app from inner chef which had a buy one get one free offer on 20th apr 2019. I bought two items for which i had to receive 2 items free. However i received only 2 items. This seems like a bogus marketing strategy where in the consumers are being fooled or the management is pretty lethargic to miss out on the order.