Uber India Complaints & Reviews

On march 11 taken a trip from apollo hospital nasik to parksyde residences indra nagar nasik the charge was 164.69. On march 13 i paid twice the amount for the same trip by my debit card.
I sent them copy of bank statement but they refused to pay back the money
On the contrary telling me that they did not receive the money.
My bank account statement shows two deductions on march 13 for rs 164.69
It is the casual and don't care attitude o[censored]ber, i feel disgusting and deeply hurt.

Hi,
I have order once from uber eats of total 178 which got cancelled.
But after a week when i add 200 in my paytm wallet they deducted my amount without knowing me.
Such a fraud they are doing with customers.

I request you to please solve my issue as soon as possible
Otherwise they will cheat each and every customer like this only.
Their service is also very bad and food quality too.
Please take some serious action on ubereats.

I booked a ride from my home to bus stand on 1.4.19 at 08.00. While i was talking to the driver on phone, he kept me on hold for over 5 minutes (Mr omsekar-driver) and then new driver and vehicle appeared on my screen one mr sunil, he too us to a different location and said that is the location i booked! And changed booking to bus station and charged me rs 140.00 instead of 89.00. He was arguing all the way that i should pay. I said i want to talk to uber centre. I called mr omsekar on the mob he called me. Guess what mr sunil answered! Is there something going on without uber's knowledge. My concern is there is a serious safety issue here. We could have been kidnaped, assaulted, raped or murdered. May i request the concerned personnel to take action asap sort this serious safety issue with uber.

I have placed an order on uber eats on 31st March, 2019. The order number is #BBF5B. As I was preoccupied, my brother went and collected the order.when we were about to eat, it came into our notice that there were missing items which I have paid for in full.
Just to double check I went into my orders section and to no one's surprise it showed that I have paid for it.Agitated about this I tried to contact them.But I was only able to get text support. They refunded me using 'uber credits'.
If I did not pay for an item using uber credits why do you refund me using uber credits?
Uber credits is not a system of exchange that can be used outside o[censored]ber's platform.so in the end what I paid for in cash has been swapped for some virtual currency that does not have the backing of any bank or other institutions of the sort.
Also uber had made it very difficult to contact a representative directly.I was unable to find any contact number within the app.It was only through a tedious Google search that I came across their helpline number.
And when I contacted that person he was being very defensive and not offering any meaningful way to resolve my issue. In the end I just hung up the phone agitated with his behaviours.
My advise, be very carefully while dealing with uber. They lack any empathy for the customer and would just treat you with scripted replies.
If available it is better to go with either Zomato or swiggy.
Regards,
HARI.

On Saturday 30th March 2019 I entered my residence Society (Royal Classic at Link Road, near D'Mart, Mulund West, MUmbai 400080)in my car along with two others. As the entrance passage is long and narrow with cars parked on the right side, we had to wait to allow another car coming out, when the Uber driver in his Maruti car no. MH46BB9055 came zooming from behind, overtook us and stopped in front of her to discharge his passenger, without allowing the outgoing car. His driving was rash. Society has a rule of speed limit of 10 kph. When we faced the driver about his misdeed, he was not sorry but on the other hand he was outright rude.

Today i have ordered one parcel meals from sangeetha t. Nagar. The delivery person (Balaji) came to my house around 1.30pm. Instead of delivering the order simply he cancelled the order.

He should have press the calling bell or he should have called to me. He did not do neither of these.

Very poor support team ubereats have.

How can you charge the customer for your delivery person mistakes?

Ubereats should find out what the mistake the delivery person doing. Even the undelivered parcel meals not returned back to the restaurant. So?

Hello sir/mam,
Today that is on 29th of march, 2019 around 10:40 pm, a driver of your agency showed an annoying gesture which is not accepted at all from a service on which i have wasted my time. And money and to put my whole trust on the service you provide. The phone number on which we booked a uber cab is [protected] and we wanted him to take us to aravali boys hostel 2, guru gobind singh indraprastha university, dwarka 16c-78.
My uber app account is under the name rahul sharma on my mobile number-[protected].
So i am hereby to complain against the ill treatment of the driver who didnt came to the location we told him to come. Also he told me to be on the said location in 5 minutes and he took 20 mins to reach and that to a wrong location. He was coming from sector 5th of dwarka.
After i told him that he havent reached to the location, he just cancelled the ride and transferred it on another uber.
I have several points to made:
1. How to track down the ill treatment of the cab driver
2. Why uber is providing job oppurtunities for such moral less drivers who doesnt have any communication skills and ethos.
3 thirdly why the company is deducting money if the fault doesnt lies with the customer and why we should suffer on the cause triggered by irresposible cab driver.
I am seeking quick response to this complaint and i am saying this with much respect.
Other i will compaint in the consumer court against uber
Kindly find the attached file
Regards

Me uber ka ake costumer hu ek driver ne aapne profile me meri photo uplod ker rakhi hai jiske piche wha kuch bh forod karta hai to muje parisni hogi uska ressisted mobile nu ([protected]) name hai (Bal kishan) ye id uber ki tarf se fraud hai... Agr 2 din me ye id ka kuch kiya nhi gya to me delhi hight cout me iski complent karunga... Plese uber spport now.
Car xcent white color

I ordered Uber Eats Order from Aggarwal Resturant in Jaipur. Delivery boy called me after sometimes and said that his bike has slipped so he can't deliver my order but right after that my order in Uber app shown 'delivered' while it was never delivered. I contacted uber but they said I will not receive refund because they have flagged my account because I have complained multiple times before cause part of my order was missing few months back and same incedent as this happened last year to me due to Uber's poor quality control and unprofessional delivery partners. When I contacted uber, they tracked him and conformed that he was even not close to my delivery address meanwhile theyconnected me to their delivery partner and he accepted his mistake while on line with uber, but still they said my order can't be refunded back which I payed through Paytm, it extremely outrageous. Uber Eats is surely an scam, there delivery partners can easily tamper the food and eat it while uber can do nothing.

On 8th march at about 22.40 i travelled from new rajinder nagar to vikas puri new delhi. Upon reaching home i realised that my wallet most probably had fallen inside the cab. I did not have the driver's phone number so i on uber app only i filled in "i lost an item". After that i did receive a call from your customer service but by the time i could answer the call phone got disconnected and after i made repeated calls on same number but it never got connected. I am writing after long after the incident happened as i had been travelling. Please let me know if the driver, named sushil, found it and deposited with your lost and found.

This is to inform that i had booked uber car no. Wb25g1353 on 25.03.2019 afternoon at nscbi airport, kolkata. On boarding the car, it is found that the air condition of the car was out of order and driver informed me that i need to travel without ac. So, i got down and did not take this ride. But, now i have been charged rs 47.25. Why should i pay the above amount above amount for the fault on your part?

Hi,

I lost my mobile phone in the uber cab after my drop in vijaynagar from koramangala, cab was booked with the same mobile.
When i tried contacting the driver, he said "i heard the phone ringing but i could not find it, may the other passengers would have taken".
Please help me to find my phone and return it as soon as possible.

Thanks & regards,
Mamtha

Sir

Yesterday i. E on 25 mar 2019 i booked a cab from chennai central suburban terminus at 07: 38 am. I got the booking and when i contacted the driver he refused pick up. When i asked him to cancel the ride he didnt cancel it and instead started arguing and speaking very rudely. I was surprised why he is doing like this. Any how i cancelled my trip from my side fearing that i will be charged cancellation fee. I was very thankful to uber for not charging cancellation fee.
In such a situation when the driver refuses pickup and doesnt even cancel the trip, customers are in dilemma. They face a lot of difficulties. I was with my age old parents who were even unable to walk. So it hurt me a lot.
When i asked the driver why you are cancelling the trip he answered very erratically. He told me who are you to compel me for a ride. His name is nishanth as per uber app. Sir please ensure this kind of experience other customers are not facing. Hoping best customer care and satisfaction from uber.
Yours faithfully
R santosh kumar
Mob no.[protected]

I booked a ride on 23rd mar from mob no [protected] i called driver he told he is coming i waited for 15 min and after that because of my mobile battery discharged i cant able to contact him again. And he doesnt show up. When i charged my phone and open it shows that i was charged for a ride which i hadn’t taken. I complaint on uber app but it looks like they are not even bothered if i am charged incorrectly or not. This happened many times i dont know what kind of service these people are providing they are not listening to our queries. Our hard earned money matters a lot for us. All of your these things are only discouraging us to use uber in future. If you uber guys have any shame left please investigate this complaint and provide my refund back.

I booked a cab on 19th march at 112 /-
After reaching the destination he charged me 162/-
This is completely unacceptable for a customer to give rs 50 more then the price booked at.
This is not the first time i had inconvenience this way.
Drivers tell its not their fault but then its not the customers fault either.

There are no causes for extra charges after the rates being already high these days.
This is a cheating..

I want refund.

Today morning i. E march 23, 2019, i had booked a uber premier car to kolkata airport. The card had run hardly 4 kms and its clutch failed to function. I paid 223.78 through paytm and suffered harassment in finding another cab. I reached the airport just in time with so much tension along with my family members.
I thereby request you to refund the entire amount due to the agonies which i had to bear.

I ordered a cab from st regis on 16/03/2019 around 3:48 am. The ride was till my residence in santacruz east. I got into the cab at 4:05 am. The ride took approximately 18 minutes, the ride ended at 4:24 am. The uber which was booked was with lovesh. The car registration number is not mh 04 ju 2395. The driver has been driving for 1 month now according to his profile and has a rating of 3.77*

I forgot the phone in the cab. I got home and realised and immediately called the phone up. The cab guy answered and he quickly hung up the call. I tracked the phone on find device for google. It showed it was moving and suddenly it was turned off. According to both, google maps & find device it showed that the last time my phone was online at 4:27 am.
I spoke to the driver in the morning and he said he hasn't found a phone in the car, but i clearly spoke to him in the night.

I contacted uber and they said they have spoken to the driver and no phone was found. I have registered a complaint with santacruz police station. I am in the process to take legal action and uber has not given me any details of the driver to deliver the notice.

I lost a oneplus 6t mclaren limited edition.

Please help.

Hi team,

I have placed an order with below details, after 40 minutes of order the status on app was updated as cancelled. The order was cancelled by the uber team, when i reach support team for the refund they compel that the order was cancelled by me therefore they cant refund the same. Though i am certain that the order is not cancelled by me or requested to cancel. Hence i need refund.

@uber eats team - prove me that order is cancelled by me, then double the bill amount will be paid by me.

Restaurant name : hotel reddy
Order number : #aa5df
Location : kharadi pune
Order time : 19-mar-2019 at 8:43pm

Regards,
Yergol

I travelled uber today 0n20/03/19 fromlic housing finance ltd saidapet chennai at 1.54 pm to srikarpaga vinayagar panduranga temple shanthi nagar adambakkam chennai 600088 the charge is 119.49 but he collected 149.49 saing extra 30/- is cancellation fee on 17/02/19 sorry tosay on 17/02/19 i booked uber and the driver was very rude and cancell the trip on his own with out answering my call waiting to perform travel so pl donot penalise the customer you pl take action against driver and collect rs.30/- from that driver so kindly give refund rs30/- or adjust in my next trip since iam the regular customer o[censored]ber hope you do the needful

On sunday, i have taken uber cab from richmond road to btm (Please find attached uber receipt for the same) and after the trip i have authorized the payment using my debit card (You can see the charges on my bank statement - attached for your ready reference)

After that, i have ordered food through uber eats (Order id: b7271), and they have charged me for both (Food+uber trip) agin. Refer to the attachment uber eats receipt in which it shows i got charged for both food and cab fare and i paid again to the delivery boy.

I would like to request you to refund one payment (168.31/-). I have given all the details along with screenshots and this time i want a human being to respond and not a robot.