Uber India Complaints & Reviews

I took a ride on 9.April.2019 evening
While booking I was displayed the amount 63.39. The amount after the drop off was 125. When raised a concern I received a message saying they can't adjust the fare. I agree there may b a difference of 10 rupees but almost double. This is looting the customers in the name of service. I have attached the necessary screenshots.

I paid for a ride 5days ago which was not reflected in my uber app. I raised the concern using uber help and provided bank statement and all other details required. They are unable to fix the issue even after 5 days. And now noboday is replying to my messages.

Why does it take so long to resolve a payment issue when there is all proof of payment. Moreover the irresponsible and unresponsive customer care is not how a service based company functions.

Today i had two rides in ncr delhi, booking amount was rs 275 & 241 but the bill came rs 400 & rs 367 which were on higher side. Neither customer service nor driver explained the reason. No customer addrassal system is available where we may lodge our issues. Feeling cheated by uber. Customer service is not picking phone, i am a registered account holder. My contact number and email is registered with uber

Hi,

My account got locked out last week without any reason. I have Uber and Uber Eats app on my phone.Both got logged out without notice.

I wrote to complaint to Uber customer service with required verification. They further replied back that it has been escalated to right technical team. So far after 1 week still no response. I have asked for issue but no reason has been provided.

I have used Uber for a long time and rate the customer service worst this time. Not giving valid reason for a lock out and not providing a reason is unacceptable.

What type of drivers are you hiring?
I booked a ride and was waiting for the the cab to reach the pick up point. But after 4 minutes of waiting suddenly the driver was changed. The another driver asked me to reach the location suitable to him. On being questioned, he rudely answered "aare ho ya nahi?" ("are you coming or not?"). When i told him that i have no clue of the place he was talking about and i was waiting at the pickup point.
He hung up the call and cancelled the trip. Moreover, i was charged a cancellation fee for the trip that i didn't even cancel.
At the time, when i needed to reach my destination, i had to tackle all this mesh caused by the such unprofessional drivers.
Such things happens mostly every time when i book a ride using uber.
Well i believe it's the worst cab service ever.

I had to place order in icy fusion and after everything when the payment was done through debit, there was an error in placing the order so i tried thrice and for this money amounting 112.60 was debited from my acc. Another thing was the receipt for that order showed 102 to fool around because if someone would see they won't understand. And till date i have not received any refund for the order. They are just saying we have initiated and it'll be reflected but it's more than 10 days and no refund at all.

A year back i had travelled from vidyaranyapura to ganjam temple. After reaching destination the total amount shown in my phone was 450. But the driver refused to take and said that there is some discount and i had to pay only 10.
Later for every next ride it asked for outstanding amount plus the current destination charges.
Recently i had booked 2 rides where it didn't add the outstanding amount but for the last ride it added. It wasn't my fault that i had outstanding amount. It was clearly company tricks to earn profit. I need a solution for this.

Hi this is the second time uber has deactivated my account on my customer rating falling below threshold. While a senior person helped the first time the policies are completely discriminatory in nature their escalations team has not been able to comment on what the threshold should be. They claim that drivers can rate customers and give tips ln how to increase rating. Having lived outside the country and knowing that following lane discipline and traffic regulations are critical to the safety of a passenger none of my rides had anything to do with me coming late or messing up the car however i dont feel safe since the cabs most of time have broken windshields are si dirty and i have had a situation where the driver almost got into an accident 3 times during the course of a journey prompting me to pray that i reach safely there are times when drivers claim they dont know anything apart from the local language. How do they expect to talk to foreigners then. On complaining to uber they just told me that its their policy and cant do anything about it. Maybe all their drivers to undergo driving test and they will surely fail. I do not wish to generalize but are all drivers like every second cab i take in bangalore is a problem and i sm pretty sure its a matter of time before someone meets with a serious accident through uber. Can you pls ban then from india as it they are deactivating accounts and have no proof to tell customers on what facts it

I took uber to go to airport at 4am along with my husband. I had to catch my flight and my husband had to return back home after dropping me. Driver told that he would want cash and can't accept paytm. He told he is going back same place (Origin) and would drop my husband back at same fare at which we had gone to airport. He also asked to update the destination and said money from our paytm would not get deducted. On reaching home, my husband paid him cash for entire journey from home to airport and back. Total cash paid 220+220 = 440.

However, simultaneously my paytm balance also got deducted by rs. 766.79. This extra deduction of rs. 766.79 is fraudulent and should be recovered asap.

I m getting call from uber Auto a Call unwanted times. By the way I have not booked The auto he is talking in a rubhish language. Phone no is [protected] I don't know Why they are calling. My no is not registered in uber also. U should take action against dis no .he is talking badly when I ask to auto driver tell me your name he is not tell her name also

Hi team,

I had recently gone to bangalore on a personal trip from mumbai. I always use uber in mumbai as its comfortable and value for money.

However, in bangalore, i found something strange. Most drivers do not switch on the ac. We need to ask them to start it. Some drivers just respond that ac has got spoilt and isnt working. The others reluctantly start it at lowest speed handly cooling the car.

If i have to travel non ac why do i need to book a uber. Might as well book another taxi.

Kindly get this behaviour fixed as after some rides i started travelling by auto instead of booking an uber.

Yours truly,
Deepak rao

I had created an uber account via the following:-
Tejipal. [protected]@gmail.com
Mobile number +91 [protected]

The account has been disabled and i am not aware why that has happened

I am not able to reactivate the account as i am not able to answer questions on my previous rides.in fact i have not been able to ride uber at all

Please help me to reactivate my account

Respected Sir/Madam,

This is regarding an Uber trip which started and ended with us boarding the Auto. The driver did not call us and started the trip without us, and the amount got debited from my account.

Trip Date : Sun, Mar 24, 2019
Auto Driver name : Vaijunath (Rating 1.31 out of 5)
License Plate as per bill : KA38C2939
Please see the trip details

The response from Uber is "As the trip started and ended in the exact place selected by me, they are unable to refund". Even after complaining multiple times through Uber Support, they are not ready to refund back the amount unethically debited from my PayTM account or reach a logical solution.

I agree that the trip would have started and ended in the exact place selected by me. But the important point is there were no passengers (us). Then what is the logic for us to pay for the trip which started without us without even giving us a phone call.

Could you please contact Uber and help me get the refund of the amount back to my paytm account ? I believe I am right as well as logical.

Regards,
Vineeth

We had gone to shukratal/shuktal from h nizamuddin railway station on 18th march 2019. We srarted our uber journey around 2:30 pm and reached shuktal at 4:30 pm. We found that though fare estimated was rs 2830// the driver recovered in cash an amount of rs6630 as per amount displayed on his app plus toll of rs 270..in our opiniion fare was very high and needs to be reviewed and excess fare refunded.

I booked an uber auto from phoenix market city mall, pune at 9 pm last night. After waiting for fifteen minutes when i finally called the autowalla to ask why there's a delay, he refused to come to pick me because the ride wasn't long enough. He also refused to cancel the ride himself and asked me to cancel it. He then proceeded to charge me 12 rupees for cancelation. This amount doesn't even show in my cancelation or previous trips. Moreover receipt is unavailable. How should i review it then?

Where is this uber coming from to bangalore? Such an fraud business they do.

Every time with uber we travel the driver we travel acts very unprofessional with cheap behavior, the way they talk, respond very bad. So we go ahead and rate 'low', so the uber shamelessly have deactivated the account stating the below,

'your uber rating has slipped below our rating threshold. And that puts your uber account (Rides and eats) at risk of being deactivated.
But improving your rating is simple. Just follow our 7 tips to become a 5-star rider. And soon enough, you will be back in the safe zone.'

And look at their shameful message saying, go trough he tips to rate better, instead of hiring good educated drivers, one more women harassment case them they should be thrown out of our country.

Why is out country encouraging such fraud business people,??

Very often a fare is indicated. After authorisation of previous payment the booking process statts6again and now the fare gets jacked up. It has happened during my past 10 bookings. That i made in feb / march. The last trip it kncreased from from 240 to 445. There are also cancllations by drivers. Ubers complaint reddressal mechanism in the apl does not entertain this type of complaints. Is there any manipulations in
Fare.

I took ride from shubhameru convention hall, mahadevapura on 4apr at 5.59pm. Ka 03ac 2245. Driver stopped the car in middle way and said the car will not start battery problem. As soon as i got down with my kid, in 5 minutes he reversed the car and went away. I raised issue in app, no response. My full amount is deducted. Very unprofessional behaviour.

Hi.
I am Suman Gupta, a frequent user o[censored]ber.
Recently purchased a ride pass from uber according to which base fare was 59 and maximum was RS 90 in uber go so it gave nearly Rs30 discount. But how will they bear this 30Rs as it was a loss to them as one can buy pass for Rs 5 and it gave discount of Rs 30 per ride for unlimited rides .
So they used some dirty trick as a result of which the fare of the person having ride pass become automatically more as compared to without ride pass and I have suffered from the problem in some past ride.
I contacted the support and so many tries, a executive was able to understand my concern but he was not able to resolve it so he stopped responding then again I raised a new in app query but this time nothing happened.
Then I tried to contact them via social media like Facebook, twitter but they said we found your account and will reply there only so as to avoid any mess.
Still nothing happened, then I mailed the issue to their highest authority i.e. CEO
Mr. Dara but he sent issue to a concern escalation team of India and then a person named Abhilash contacted me and foolishly said that due to factors like time, demand, promotion and restrictions, no two account can have same fare, I asked him more about restrictions then he told I can't tell you but he told that currently there are no restriction then he told me that it might be due to promotion, then I said I tried this without any promotion then he said that then issue might be due to different time but still I denied. Finally he hanged up call saying that I will look into the issue and get back to you Sam day ASAP but no calls, no mails and no replies. They have started cheating.

I am attaching the chats with support and screenshot of difference in fare .
One can easily verify genuineness of the screenshot by seeing drop time, time and battery level etc.

Many o[censored]ber auto drivers are unprofessional and whenever i'm in hurry and want to book uber auto it take too much time in connecting with driver and sometimes drivers first accept the ride and after 2 to 3 minutes the cancel. Uber cabs are easily available but because of little bit high cost for single person i prefer to book uber auto and it's a request to take action on this.