Uber India Complaints & Reviews

I booked the uber on 8th december 2018. The driver came to pick up on time and stopped me at the destination in 29 minutes and the charge which was due for this was ₹ 155. I got down and left the cab without realising that the driver didn't stop the ride. Later on when i had to make the payment through paytm, it showed no amount available as the driver had not stopped the ride after 30 minutes of my drop. I cancelled the ride and ₹ 377 was deducted from my account. Really disgusting.
Shame in such people.

Uber driver stolen my mobile phone in mumbai... Taxi number 3146 hundai accent... Booked uber taxi today morning from my registered phone number i. E.[protected] with uber from mina international hotel sv road, jogeshweri west to domestic airport mumbai around 6:15 am. When i reached airport, taxi driver fled away with my phone and i was already late for my flight to delhi so i didnt get the time to make any proper approach... My mobile phone is of blue colour motorola made model type moto g5s... Pls help.. There are some important data and card details in that phone... Pls contact me at this number i. E.[protected] or pls mail at adv. Dps. [protected]@gmail.com

I, sandeep singh, mobile number : [protected], had booked a cab on the 05 dec 2018, on uber go from my residence (House number : 421, sector 55, faridabad) to go to faridabad trade fair, sector 12 huda grounds at 1058 hrs. The distance is 10.4 kms and was picked up and dropped off correctly. The initial charges on the app, while booking showed inr 136.00 to be paid. When i eventually got the bill, to my surprise i was billed for 363.00. The distance traveled has been shown as 26 kms and the time taken for the ride as over 01 hr. We did get stuck in traffic for 10 minutes however we dropped off the cab well within 30 minutes. The billing has been incorrectly charged and i seek a refund of inr 227.00 (Not sure if the driver terminated the journey at the time of drop off or not, because i received the bill only an hour later and not immediately, as i normally do!) i have set up a vredit card payment, and the same is still pending to be paid from my end. I will pay the amount, once the refund is received after correct billing. Many thanks.

Hi team,
I have taken only one ride, how can you charged me for two rides, from one place on same time.
I need my money back or refund to me.
For your reference i am enclosed my ride details..

Uber pool
04:50pm
27, tatvam villas, uppal southend, sector 48, gurugram, haryana 122001, india
Village tikri, near shiv mandir, sector 48, sohna road, gurugram, haryana 122001, india

Ubergo 10.00 km | 27 min

05:15pm
Golf course ext rd, block w, badshahpur, sector 49, gurugram, haryana 122018, india
05:42pm
Iffco chowk a, sector 29, gurugram, haryana 122007, india

Dear Sir/Madam
We have had numerous problems with Uber during our stay in Chandigarth.

The most common problems experienced is network problems between us as customers and the drivers.

Today was a nightmare causing us paying additional fees that we should not have paid which has resulted in 42 rupees being wrong charged today.

The network system Uber use is not satisfactory between driver and customer. Calls are not being received.

On Monday 3 December a driver refused to take us to Zirakpur which cost us 42 rupees. We had to call another taxi which took over an hour to come. This is totally out of order and I require the return of the money and compensation.

Please call me on the number below. I look forward to hearing from you.

Regards

Mr Ramnik Saund JP
Magistrate, England

Mobile no: [protected]

Date of incident:05-dec-2018
Driver no and vehicle no: :[protected], up32chn5846
Incident details: i booked a ride from dps eldeco ii lucknow to pcf head office station road. As i tried to call him several times, he didn't responded and cancel the ride after 10 mins.

So please take some action on him, and revert my money back (Rs 56) which uber is claiming to be deducted from my next booking.

I had booked a trip this morning (Dec 5) on uber with my phone app. After receiving confirmation about taxi being 16 minutes away a few minutes later the driver called me (Not from the number listed in uber) asked where i want to go and then cancelled.
Uber found me another cab - and the same process repeated with driver cancelling
Uber has found me the third cab this morning who is hopefully coming.

This process has led to a delay of almost an hour and this service is unacceptable.

Please take serious action against the first 2 drivers and let me know what you have done so that i can consider further action from my side.

Uber wants customers to walk to certain pickup point to get a cab even with uber go. Why would i pay them if they cannot even pick me up from my location? Uber india is going downhill.

I was asked to walk 500meters to catch the cab. I booked the cab at 4am. The road was full of dogs. Uber is trying to put customers safety to jeopardy. Imagine the situation for olderly or sick people. Pathetic service

Uber driver kalpnath (Phone no.[protected] charged me twice one from bank the other from cash. When i phoned him back he threatened me and said do whatever you can but he will not pay me back. He said that he just got rs 400 from my bank but he got altogether more than rs 1200. He also charged me for waiting charge whereas i did not let him wait. Now he is not receiving my calls and said you can compliant about me i do not care. I want refund.

Sir, today i have booked a ride from sec30 gandhinagar to amd airport but unable to contact driver and ride was cancelled again booked vehicle alloted same same problem but any how i have catched same vehicle reached airport but all other booking money was added i have paid almost rs 100/- extra please do the needful to refund the extra payment and resolved this type problem when px is waiting for vehicle thanks

Last night, me and my sister booked an uber to travel from marappa garden to indiranagar, bangalore and the trip was paid in cash and over by 8:36 pm. After about 20 minutes in tipsy bull, indiranagar, i realised that my phone was missing and calling it said it was switched off. The find device app showed it was last seen at 8:39pm in a location a little ahead of my drop location, probably where the driver was headed. Now, while dropping us off, we heard the driver speak to his next customer on the phone saying he'll need another 10 minutes to get to them. So, if that is true, and i am certain i left my phone in the car, the driver himself must have seen the phone, switched it off and later when we called him through support, denied having the phone. For just a flash, find device later showed a banashankri location, where the driver said he had a drop. Its just a few months old phone, redmi 5, black, no scratches, red back cover and i am just a student from a small town. Please look into the matter and return my phone.
Contact me at my sister's phone [protected]

I paid money to the rider for my order and again from the ubereats app my money was paid. And also rider is waste fellow irritating towards the customer. He switched off his mobile he is not responding. His name is (Basavaraju). How ubereats taken these guys in delivery service i didnt know. Customer service also very bad when trying to call it saying like check your number. We have a take these issue as serious. These guys thought we are useless, we can't do anything towards them and we have show what we are. I need a justice for these. You guys have to take serious action towards these. And make a action like penality towards the ubereats app.

I had ordered a couple of items from a restaurant. They confirmed my order and the delivery agent called me to tell that the requested items aren't available. No cancellation was allowed. On calling the customer service, they kept me on hold for 10 minutes and end the call. I had no other option but accept the partial order with different items. Zero support from uber eats.

I am vesta irish. A regular user o[censored]ber. I made a trip on 16/11/2018 at 4.09 pm in a tata zest. It was from santhosapuram, vengaivasal to avadi happinest appartments. I paid it in cash of rs 359 to the driver at the end of the ride. The driver had a net problem at that time, i guess something would have wrong dat time. I paid the amount to the driver but i’ve been charged a fine of rs.359 with my next trip. I’ve already made a complaint before regarding this, there was no response. I wish to use uber cabs more. Please help me with this problem.
Thank you

I am nagaraju a. When i tried to book a trip at coimbatore, after confirming, when i clicked "contact", i get some message, which i could not understand. Then the trip automatically cancelled with a cancellation fee. When i was at chennai, there was no problem. I faced this problem only at coimbatore. Could you pl. Guide me. I made more than 10 attempts, but i could not succeed. I am a regular customer.

Nagaraju. A

Hi,

I raised an issue yesterday in ubereats for my order with order #97ae1 as i got non-vegetarian order in place of veg order. I wrote in ubereats help support immediately but got no response. I again wrote them in the morning as well as in the evening but still i didn't get any response. I am a vegetarian so i could not eat that food.

Look uber has been my first choice and such behaviour is very very disappointing. I need the refund for the mentioned order.

Please look into the matter and hope to get your response soon.

Regards
Trishul

Hi, i took a trip with uber auto at 1.39 pm on 29th november 2018. The distance was 3.80 kms and the duration was 12 mins. I was informed of a range of rs 50-60 for this ride. However, i was charged 105.73 rupees, with no explanation. I am not even given the option to talk to someone in the customer care, nor am i being given a fare review. I would like uber to refund my money and provide a fair charge.

We booked at 9.30, its showed vehicle would come in 15 minutes.

Till next 40 minutes its showed vehicle coming in 16 min / 10 minutes / sometimes 12 minutes & so on.

We holded on, never cancelled as we would be charged.

The driver's phone was unreachable all this time & sms was sent which he never responded.

Now, its shows i am on my way... Travel??? Gosh... I am still at home.

So, he lied // its a danger, how can driver do this...
We now cancelled, we are charged 99 rs.

We want this complain to be attended today, urgently or we would send this complaint to consumer forum & publicly make aware of dangers associated with uber drivers.
Also we want our money refunded.

On 29 November at 10:30 pm ordered food from uber eats from my account [protected].They cancelled my order without informing me.I demand a penalty for this and that amount to be sent to my bank account because when customer cancells orders they charge to customer and when uber eats cancels order then there is no charge to them.This is the problem of online food delivary app

Hi an order was mistakenly placed and I tried to cancel the order but due to technical issue I dint find the option. Within fraction of secnds, I received call from restaurant and I informed them to cancel the order, n they agreed. Later the delivery boy called and I told the same to him as well.after this, a customer care executive called n was vry rude n was not agreeing to cancel the order though I explained him everything, he has charged the money from Ubereats to Uber app. N now I am unable to book cab as it shows pending amount for food which I have not ordered n not delivered.