Uber India Complaints & Reviews

I had made an booking in uber xli for Maruti ritz by paying 30, 000/- on 26/11/2018, by debit card and as per your consultant (Mr. Abdul) it takes an week to create a Uber driver account but unfortunately after week your consultant denied to create my account because in background verification process they found a (Chotu Shaikh] person have some criminal record in my location, (borate wasti kharadi) which is an very bad excused by your consultant and i have to submit police verification form, but this process takes minimum 1or2 month to get complete so i requested your executive for refund and he told me he will process immediately [6, 12, 2018) and 1500rs will be an charge for background verification which i think a big fraud which you guys are doing with us, because i dont have any criminal background and just because a person which is not even my friend (unknown Chotu Shaikh) have criminal background you guys are denied to provide me vehicle in xli, so what kind of background verification you people are doing and taking charges for ???, if that person is having same last name in that case it was some how acceptable, however i agreed with that and told your executive to process refund of the rest amount 28, 500/-, but still i didn't get any updates from your consultant and most of the time i found his number switched off, 2day before also i had word with him and he told the same thing he is processing immediately but unfortunately the same no response till yet,

We were traveling from the doctor's office to our home with our grandfather who was indeed feeling very sick. The Uber driver picked us up from there.
As we were driving, the driver started using his phone to watch something as trivial as videos and using Whatsapp.
Both of his eyes were on the phone. Concerned I kindly asked him to keep his eyes on the road.
He got furious and said that I should keep quiet and I should not teach him.
After this incident he left us in the middle of the western express highway with my very sick grandfather.
This made him very ill.

I have an ride on 12/12/2018 and paid cash via my Master card of Rs 539 and paid same amount on 14/12/2018 ..yesterday again driver took 539 and 540 total 1129 of my ride ..i am keep in calling to Uber team but no response still they can see amount took extra they are telling its my fault.why should i pay extra amount to driver and driver also spoke like rude after completing of ride

Hello
This is to bring to your kind notice that one of your driver - name - kuldeep ghatge living in new panvel area is employed with is car with uber.
We have a ride with him couple of times and develop a relation with him.
One day he came to us and borrowed rs 10, 000/- for his hospitalized wife and promised to returned in a week. Till now no news. Will you please check with him as our trips were mainly from sandhurst road to khanda colony (New panvel - near mahatma school)

Yours truly
Mr gian singh

I booked my trip from the said location to chandkheda, first got the call from mr. Kuber, he started arguing for payment in the mode of cash, instead of paytm, recording of same has been circulated by my self on social media.

Again i booked, got the driver as mr. Hitendra, contacted him twice but unfortunately he also not turned up, again got with hire fare mr. Vishal but no response.

More over for such misconduct from your end, you people has deducted twice, an amount of rs. 36.75 from my paytm account.

All this is happening and you people are harassing to customer

This is regarding my both uber eats and uber account,
I am unable to use promotions on my accounts, why, it says some violations are made.
Can u tell me what violations were done and reactivate those promotions.
There are a lot of discounts for particular restaurants but i cant use them.

I am a consistant user also, please review and reactivate my account.

I am very sorry to inform you that, as this is my first ever riding in uber. But it mad horrible one for me and my family. Me with my wife and my only son who is a 10 years old differently able child, who is wheelchair bound. From the starting our journey at cloudenine hospital, jaynagar, i am asking the driver to close the window and switch on the ac. He can't hear as we are protected my son from dust and smoke (Doctor's instructions). When i am asking him for stopping the car and telling him as a user riding you must give best facility which they promise to give us. Suddenly he rudely behaved and pushed me. As my wife protested he talked in an unknown language and said communal taking as we are from kolkata west bengal. He dropped us at an unknown place collecting rs.230.00 from us.

Arriving bangalore on 12/12/18 we are regularly riding ola cab but not facing any difficulty.

I must want a strong and prompt action against your driver so that he never does the same thing.

Regards,
Barun prasad ghosh
Mob. [protected]
5/3/2, abhoy mukherjee lane,
Belgharia, kolkata-700056

I booked a ride from metro station sector21 dwarka to kadian education institute d - block.
Then when i called the driver to ask where he was he asked me where i have to go as soon as i said that i have to go to palam vihar first he didn't say anything. Then the driver cancelled the ride and then when we again tried to book the ride then it showed that first we have to pay ₹42 then only we can book our rides further. This is a request that please refund those ₹42 as the driver had cancelled the ride. It was booked from the no. [protected] by the name aradhana parmar.

On 16th aoril i had booked your cab at sahar international airport and was allotted a vehicle. The app indicated that in 2 minutes the taxi would arrive, however, as there was no sign of the cab, i tried calling the driver. The first time the phone was just ringing and went unanswered for 5 minutes. I then called again only to find that the driver's phone was switched off. After waiting for 15 minutes, i had no option but to cancel the booking.
I had on 18th april sent a email informing me about the same and was informed that the amount of rs. 47.25 charged would be credited to me.
I find that till date the amount is shown as due from me and as a result i am unable to make any bookings.
Kindly revert back on the same else i would delete the app.

Hello,

I was travelling to india in the november 2018 and my experience wasn’t good taking the taxi with uber and ola during my stay. This is the reason i am writing to you with a belief that some action/ training will be provided to the drivers.

It has apparently become a usual practice for taxi drivers to take by-lanes, side lanes and takes routes other than main routes in banglore which is very frustrating. I know the traffic is horrendous in banglore but it is better to get stuck in the traffic than being alone and into some untoward or unsafe situations. Moreover when the customer asked to take main roads these drivers still take by/lanes and get rude. We are left with no choice in such roads to continue the journey than getting off somewhere in rural areas. I was nearly about to miss my flight to london and was very scared to travel on those routes which the taxi driver took bylane in rural remote villages to enter or exit into bangalore city from and to bangalore airport.

It’s just very unsafe for women, single ladies or even family to be driven through such routes were there is every possibility of crimes. Apparently, my local friends said that there have been cases of robery in those routes.

Moreover, the reason why these taxi driver take these routes from little remote rural villages and side/ back routes is to avoid airport toll. As a passenger we pay the amount that is due including toll and in return passengers safety and reliability is taxi companies responsibility. Perhaps local govt and airport authorities to make more strict rules so drivers have no choice than to take main roads from and to airport. All other routes should be ceased towards and from airport.
I have been travelling over the world and taken uber in uk and america too and no where we find such dirty unmanaged cars which are not even maintained in good condition. Neither the drivers put the ac no matter how many times we ask for perhaps to save fuel charges and tell their customers that the ac isn’t working. Which is a common excuse these days with uber/ ola cabs. Can you please relay this information to these local cab companies that when we passengers pay the charges that incurs, why can’t passenger get the good quality of service and safety.

Kindly please ensure this is disseminated across all hyderabad/ bangalore branches particularly. Please ensure to update your drivers not to take such back/side routes from little remote dangerous routes just to avoid paying airport toll fees by putting passengers in very unsafe situations. I have approached uber likewise, ola cabs and airport authority.

Please kindly follow up on my complaint. I am going to travel to india again in dec 2018 until jan and hope this upcoming travel experience is better/safe than previous.

Thanks,
Hari
Sent from my iphone

I am sushil desai from pune, i had ride through uber on dated 13th dec 2018 from home (Spine road) to sainath hospital (See attachment for refrence) and they would charged fare by me of rs.135.47. I made payment to uber driver (Driver name - ram, license plate: mh12pq9434) by cash. When i ride again through uber (Driver name - rajesh, license plate: mh12kn7816) from sainath hospital to home (Spine road) they would charged fare by me of rs.74.81 plus balance from previous trip of rs.135.47 total i had made payment to driver of rs. 210.28 (Driver name - rajesh, license plate: mh12kn7816) here i have already paid balance trip fare to driver. So here i paid extra amount to you.
So please take corrective action on it and bring back to money my uber account ([protected])

Regards,
Sushil desai
[protected]

I was riding uber cab today 13/12/2018 in bangalore boarded cab at 10:26pm global village kengeri bangalore 59 and got down at 10:49pm srinivasnagara bangalore 50 unfortunately while giving cash i for cab driver devaraja hadagali with license plate: ka05ad6889 i forgot my mobile in cab and when i realized that i forgot my mobile within 2 minutes the cab was moved, i called my mobile number multiple times it was ringing and after 10 minutes of ringing it was disconnected on this location https://goo.gl/maps/FBjWKyoT4H12 (Which i traced after few hours of switched off.
I somehow logged in to my uber login portal and raised a complaint immediately also i called the driver through uber portal but after saying him about my trip and loss of my phone in his cab he immediately said "hello hello and disconnected the phone" and when reached him again he is disconnecting our calls.

I have raised multiple complaints to uber but till now no response i dont know what type of service are they providing when they dont have a proper customer care. I am registering this complaint on this forum to at least i could get a immediate response from uber.

Trip details
10:26pm
Sez building, global village tech park, global village tech park rd, rv vidyaniketan, mailasandra, bengaluru, karnataka 560059, india

10:49pm
Dharani complex, 7th main rd, srinivasnagar, banashankari, bengaluru, karnataka 560050, india

Driver details
Devaraja hadagali
License plate: ka05ad6889

I boo UBER cab form Choodasandra to Yashwant pur railway station on 08 Dec 2018 at 12.00 Hrs. on Nice road toll booth I paid Rs 180.00 to toll booth as per driver direction.. After finish my ride I paid Rs 1039.00 as per bill . Bill receipt
I received after few minutes . when I check toll tax also add in my bill .Double toll tax drown by Uber from me . Many time I wrote to Uber cab but they are not given positive ripely to me .

On 8th december, i had booked a auto from kba to cubbon road while waiting in the road itself. The entire road is visible for all traffic movement. The auto no. Is ends with 6181. (My no.[protected]). The map was showing driver reports in 4 minutes time. The driver never reported and cancelled the trip. When i booked again, the app was requesting for additional payment of rs.20 for to be paid to next cab. I accepted it (No option but to accept) and again same auto appeared and picked up. I feel the auto driver would have played mischief to get additional rs.20/- for short distance travel. I had told him also about this. He did not report in the first instance and reported when booked for second time and took rs.60/- for the travel. I think this is fraud and organised crime by auto drivers. Please refund rs..20/- in my next trip whenever booked.

I had left 2 bags and the items are worth more than rs10, 000 in the back seat of the car.
I got into the cab (Toyota etios) from kempegowda bangalore airport on 11th december around 7.45 pm. When i reached home the driver hurried me and took off the car quickly. I took all my luggage except these 2 bags.
Once i realised after sometime, i immediately called the driver using uber contact (Uber connects the call to the driver), he picked up and acknowledged that there 2 bags with items. He promised that he will give back the bags on 12th december (Which never happened).
I called again on 12th december (After numerous attempts) he said by evening he will give.
I also gave the description and details to uber, but no response from uber yet.
I am surprised that uber is not responding as well.
Please help. Regards

This incident happened on 29.11.2018. I booked uber cab from mumbai domestic airport for my home (Thane) at around 5.30pm. After booking was done it was cancelled by the driver. I again booked a cab, this time the cab came. I loaded my luggage and was about to sit in the cab when the driver just said that he is cancelling the ride. He said it very casually and didn't give any proper reason. He just unloaded my luggage and left. Now when i check the app it shows that i have some amount pending to pay for the cancelled ride!
Dear uber team if you are not capable of handling service at peak hours or maybe to some destination then please specify it before booking, unnecessarily don't waste people's time. Because of your pathetic service i had to stand at airport for more than an hour with my family.
Needless to say that i am not going to use your service again and will advice the same to my family and friends.

Dear Nodal Officer,

I travelled in Uber on 11.12.20180evening at 11pm and I have selected the payment method Paytm but the driver said trip completed but driver said that the payment not happened from Paytm so you have to do the payment of Rs:141/- so I paid when the timw of completing my trip but the amount of this trip which is 195.59 has already deducted from my account I requested the driver to return my cash but he is not doing it kindly return my amount other wise I am going to put this is into nodal forum.

Driver number: [protected]

Thanks
Ajaykumar

Date of issue: 12/12/2018
Issue 1: the trip got automatically cancelled before reaching the destination.
Issue 2: the receipt shows the amount as 1706, however i had to pay 2157.
Issue 3: now when i'm trying to book another cab, it says i have a previous due of 451.

Need this corrected and have the amount refund to my account

My contact number: [protected]

I happened to take a trip from uber india from bangalore airport to jp nagar. And i got a bill of 1018.00 rs and i made payment of 1018.00 from my debit card. Surprisingly i was asked make payment again with uber even though my bank statement has confirmed money got transferred to uber account.

For 2-3 weeks they kept on saying it was payment gateway error and they can't do any thing, and with out confirming if issue was resolved they kept on forcefully closing tickets (Height of professionalism i guess). After almost a month they confessed that it was any issue with uber and wrongly the payment status was updated.

I was relived finally that uber has understood their mistake, but they wanted to take things even further. They have issues a credit of 1018.00 to my uber account and asked me to pay again for 1018.00.

Which is really disturning, what makes them think that even after this terrible experience i will still go and use their service worth of 1018.00? Even if i do how they can force customer to use their service for customer's money? Is this how uber make sure customer's will not use competition and stick to their service?

I made a trip from santhosapuram, vengaivasal to happinest appartments avadi in tata zest on 16/11/2018. I paid the amount to the driver in cash at the end of the trip. The driver had some net problem. Now i’ve been charged with a fine of 359 with my next trip. I feel this is unfair. Please sort out this problem as soon as possible. I am logging my complaint for the 3rd time.. Still no steps have been taken. I am a regular customer o[censored]ber kindly please sort this issue
Thank you