Uber India Complaints & Reviews

I have been using uber for more than 4 years now and the customer service is very bad. I made the payment for a trip through upi and the money got deducted from my account as well. The transaction shows successful message. But in uber it is showing payment due. I cannot book further trips unless I pay the amount. This happened 2 times previously and I was forced to make the payment so that I can book the trip. I contacted the customer care through app and the response was repeated all the time to send screenshot even after sending correctly. I even used bad words and the customer care replied with same auto reply and doesn't care. I payed 160.57₹ on 20th Nov and this payment was successful. I cannot book further trips since it is showing payment is due

Booked uber cab on 21.11 2018 for ypr railway for morning train

Msg received sannayya +[protected] will come by 5 minutes.

Neither he has started nor attended my repeated calls even after 5 minutes. Hence i cancelled the cab and booked another cab uber[protected]. He came and took me to ypr. Penalty imposed on me

Hence penalty collected from me is to be reimbursed

This is Shubham Gupta from Jaipur with Mobile number [protected]. I had booked a two way sedan trip from Jaipur to Khatu Shyamji. Driver Salman with White Swift Dzire RJ14 TE 3060 took us to Khatu Shyamji and when we wanted to return said that the trip was not two way it’s only one way and ended the trip and demanded Rs 1800 and to go back to Jaipur another Rs . Total trip value INR 3600. We had an arguement with the driver post which he turned his device offline and started the car and we headed back to Jaipur and in between the route demanded 2300 rs and stated if we pay this it will be fine . I want Uber to call me and justify if they are offering a service for a roundtrip how come their drivers are not aware o[censored]bers service they are offering. I am going to put this on twitter handle of our respected transport minister of Rajasthan and India. Uber you better sort this out or I will move to consumer forum.

Last sunday I had a ride in which my driver asked for cash 77Rs. on a non cash ride. I complaint on Uber and they refunded me 77Rs. on my credit but they deducted Rs.38 credit from my uber credit. So I lost Rs. 77/- cash + 38 uner credits and I got back rupees 77 only . Where is my rest of the credits and when I complaint again . They closed by saying that they have already provided the resolution. Recheck and kindly revert asap

Hi Team

This is Shubham Gupta from Jaipur with Mobile number [protected]. I had booked a two way sedan trip from Jaipur to Khatu Shyamji. Driver Salman with White Swift Dzire RJ14 TE 3060 took us to Khatu Shyamji and when we wanted to return said that the trip was not two way it’s only one way and ended the trip and demanded Rs 1800 and to go back to Jaipur another Rs 1800. Total trip value INR 3600. We had an arguement with the driver post which he turned his device offline and started the car and we headed back to Jaipur and in between the route demanded 2300 rs and stated if we pay this it will be fine . I want Uber to call me and justify if they are offering a service for a roundtrip how come their drivers are not aware o[censored]bers service they are offering. I am going to put this on twitter handle of our respected transport minister of Rajasthan and India. Uber you better sort this out or I will move to consumer forum.

Driver name:ravi kumar
Number: [protected]

I booked the cab and called the driver to know by what time will the cab come. As soon the call is cut he cancelled the cab and i mow i have to pay 43 inr why?

This have happened multiple times not once. Please change your policy.

Cancel the charge or i have to take the issue further to higher authorities.

Name: abhisek kumar mandal
Mob: [protected]

Hello, i have had good experiences with uber except for 2 occasions. My last trip was booked with a driver named deepak (Maruti suzuki swift dzire) on 22/09/18, nagpur. After the driver reached the location he started going off rudely on us asking if we can speak properly or not and whether we are from that city. Didnt even let us enter. Then he just left saying he was cancelling. Now i had to pay the cancellation fee to book another urgent cab today. How is this fair to me? I really need someone to look into the matter and refund. I don't want to give even a rupee to an undeserving and rude person.

After reaching home I couldn't find my bag which had two phoens and money. When I trying driver number it's switched off alone with my number too. Filed police FIR too. But Uber is not responding to my tweet or msg in app. There is no customer care number for follow-up .never expected such thing from Uber .filed case against Uber too . I need ur urgent intervention in my case . Uber driver stole my phone, bag and money and I filed FIR too. But driver's number is switched off since yesterday and unable to treace him .I am not getting any support or call from Uber . I need registered address o[censored]ber driver, pls help.

I booked a uber cab from prozone mall coimbatore on 17/11/2018, 10 pm. I waited for nearly 15-20 minutes at the pickup location. The driver finally arrived and asked the destination (I have already mentioned in the app - six corner).

After i entered cab, the driver said that he don't accept online payment and asked me to check the estimated fare in my app, then i told its around 150.

Then the driver with an irritating face told me that this is night time and 150 is low. Then he told that he will cancel the ride and book another cab.

I eventually got down from the cab. He then said something like give me 150 cash but i didn't accept that option because after all the conversation i surely know he will ask for more at the destination. Also the reason i opted online payment in uber is i get scratch cards if i pay through google pay.

= such is the standards maintained at uber. I waited for nearly 15- 20 mins in the night for no use. But if i make a uber driver to wait for some time and then cancel the cab, they charge me money. (I was charged before).

= he made me get down from the cab on the road, infront of everyone.

= unnecessary conversations made by driver "like" this is night time, 150 is less", those discussions are completely not necessary to me.

I had booked uber today at 6:55 pm and it showed the driver's time if arrival of 3 minutes which was acceptable. When i checked the details of the driver to contact him, it showed his arrival at 7:28 pm. I thought of waiting for him. But at 7:41pm when it was not possible to contact the driver as he was not picking up the phone, i decided to cancel my booking and the company deducted₹42 from my paytm account for the driver who never picked up the call and never arrived. I want my money back.
Day before yesterday also the same experience happened. I booked the cab and the driver didn't turn up for more than half an hour and i had to book another cab but uber deducted₹42 from my paytm account. I want this money to be returned.
My email id is - archana.[protected]@gmail.com

Yesterday i. E 15th nov 18, i booked uber wagon r cab at m g road metro station gurgaon at 11:43 am. Up number cab.
Driver sadeek called me from number[protected] and comfirm me he is coming in one min.
After that i called him 4 times on number [protected] using uber app contact button.

But he made me fool by standing 100 mtr here and there, and did not pick call. And after 5 min he cancelled it trip without informing me.
Which cost me 42 rs and waistage of 20 min time to reach my office.
From up number cabs i am facing this issue in gurgaon location on regular basis because of toll tax charges 100 rs.

This is so unprofessional.. Uber charge money from your paytm account without even cross checking..everytime there driver dont come on the said location and keeping there phone off.. After waiting for 15 minutes when we have cancel the ride they charge amount from us.. This is very disgusting.. I need my all the amount refunded back to my paytm account. This is so ridiculous everytime there drivers do the samething

On 14 November 2018, I had book a ride for my freind from Rabindra Tirtha, Rajarhat to Prachi Cinema Sealdah. The ride was UPI based payment ride. On completion of the ride the Uber app on driver's phone showed a sum of rupees 139.84 to be paid in cash. So, my freind paid in cash as it was showing on the driver's phone. But, now my Uber app is showing a payment of rupees 119 to be made for the same ride. What is the meaning of this?

Reg oct 10, 2018 so called booking n cancellation charge. Your charge was wrong. No driver accepted my request, hence question of cancellation does not arise. No name was flashed by you on my phone.in fact there is a racket going on at airport by drivers to earn by such malpractices. They befool the company and passsangers both n you are losing the clients. Yours is not on my preferred list.

On sun 4 nov, 2018, 22:17 uber receipts,

Myself niharbala sonawane. Booked a taxi from airport t3 arrival terminal new delhi to rajender place new delhi via uber app on 13 november 2018 at 19:52 through my mobile account [protected]. While booking and on confirming the fare shown was 263 rupees and on reaching the destination and after completing the trip the fare shown was rupees 722. The uber driver also said that do launch a complain against this as this fare is too much higher than expected. Attached a screenshot of the fare. I demand a refund for my issue in the following bank account only.
Bank details are as follows:
Account holder name: niteen ajinath sonawane
Bank name: union bank of india
Account number: [protected]
Ifsc code: ubin0556751

Dear Uber Team kindly check your software,
since last week you are overcharging 60 to 80 rupees everyday.
The amount shown at the time of booking is different from the amount shown at the time of leaving the cab
U must charge the same amount as reflected at the time of booking
We don't tell the driver to take different route, Plz update your software, as its very amabassing to negotiate with drivers that the amount reflected to me is different than his.
Hope you understand
Regards

Today 13 november 2018, i was travelled from new ashok nagar to mehrauli from pool car, and estimated charge shown to me 139 and driver have charged 244 rs cash from me. Please refund my money which u have taken extra from me. Your employe is text to me that, toll will charged from to me in uttar pradesh, but i
Was riding in delhi only, i have book to new ashok nagar to mehrauli. Both place is come in new delhi, then why you have charge to me toll. Please answer to me and refund money as soon in 24 hr...
Regards,
Rishabh mishra
Mob - [protected]
Email - [protected]@gmail.com
Call me and talk to me or answer me through mail as soon, i request
...

I ordered food via uber eats and after an hour the order got cancelled.

I did not got any calls to my number

Order #eba81
When i tried to place the order again it asks me to pay the amount of the previous order to continue further orders.
When i contacted customer care they ask me to pay the money.
.
Is it fare pay for an order which is undelivered?

I'm complaining about my money, i had order a roll via uber eats my money has deducted and delivery boy asked cash, then a person from uber called me and told that kindly give him cash your money will be refunded, and now i am continuously complaining they are not giving solution.
Even i had forwarded the screenshot with transaction id and order id but do not get the resolution.

To whom so ever this may concern.

Greetings for the day.

I want to register my complaint for Uber. i have missed my flight because the Uber driver took my booking but never turned to my location. I have been harassed with numerous phone calls with NO RESULT. i have attached conversations which are not taking me anywhere. i missed my flight and can present all details along with Uber cab booking and flight booking (the one i missed and the one i had to bec of my missed flight). can someone please help.