Uninor / Telenor Complaints & Reviews

Dear Sir,

On 11.11.2012 i made online Uninor Bill Payment for Rs.110 through my ICICI Credit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please conatct us at [protected]@billdesk.com for any queries". So again tried for online payment and it was sucessfully submitted. Later i came to know that Rs 110 was debited from account Twice and same was reflected in my transaction list today.Seeking your esteemed help and advice in this regards.

Thanks & Regards
Amit Bhushan
[protected]
shaliniverma.[protected]@gmail.com

I have a uninor connection.On 31st oct i got a sms that said,if i recharged with rs 10 on that day i'll get a balance of rs 15/-.6.90 instantly and remaining on or before 72 hrs.But within 72 hrs they give only extra rs 5.When i called customer care for more rs 3.They told me that you will not get any more rs.
They did not tell any reason about that just said no more balance and also refuse to get any complain.Also any senior representative pick up my ph after waiting on the line for 1hour.
They cheated with me.
So if we get this type of sms don't put your leg on their trap.They are cheating with people.
So by this website i want to ask an question,'is this your good service (sabse sasta)?'

Pranay Mondal
[protected]
pranay.[protected]@gmail.com

dear sir,
i am a customer o[censored]ninor.
the day i had activated my internet package from them from that that day i am getting a problem in the internet server.
i complained various number of times but still it all went in vain so now my pack is just usless as i am unable to use the service due to the net problem and also they have added my number in cc so that i cant reach them.
plz help me solve this problem...
my contact number is [protected]

Sr/Madam,
i`m a 26 years old house wife residences in kolkata with my husband. On 29.10.12 at 10:05 pm someone calling from an unknown number [protected] & started with some vulgar words to me. Then i give the phone to my husband & that person gave death threats to my husband & my family. i am very much scared and mentally depressed for such unwanted thing. please try to stop this kind of people from disturbing women's from their numbers. Please take some necessary action against the person & this type of people as well as the service providers.

now I have gating to pay Rs. 1 par call. in generally call charges Rs. 0.30 per call. kindly solve the problem & also return back money. my mobile number +91 [protected]

mobile no [protected] is call history in 1 week

DEAR SIR,
I AM MANOJIT GHOSH AND MY UNINOR NO.IS [protected].
SIR FEW DAYS AGO 01/11/2012 UNINOR COMPANY DEDUCT 45 TO 70 RUPESS FROM MY ACCONT WITHOUT ANY NOTICE,WHEN I CALL TO CUSTOMER CARE REPRESENTATIVES THEY SAY ME I ACTIVATED THOSE VALU ADDED SERVICES IN 26TH OCTOBER 2012 BUT SIR IN THIS DAY I HAVE NOT RECEIVED ANY CALL AND MASSAGE FROM UNINOR

SIR I BELONGS TO A MIDDLE CLASS FAMILY SO KINDLY MANAGE AND REFUNDED MY MONEY

THANKS
MANOJIT GHOSH
MOB.NO.[protected]

UNINOR NO. [protected]

sir,
i am very tired to recharge on mobile no.[protected]. automatic service activated and balance empty. if any emergency come then i have no balance.
so, please i request you d.n.d. activate as soon as posible and close all service.
i want only incomming and out going facility.
thankyou

I m vir pratap singh, from Bihar. My mobile number is- [protected] . I
have a complaint regarding balance deduction which is not right,
noting had been done from my end, and i notification come on my number
that any VAS service has been activated and my RS 10.00 has been
deducted from my account, so my money should be returned. From last 20
days i am in roaming and i am not receiving any call from customer
care. And also i want to activated DND service on my number. so solve
both problem as soon as possible.


Vir pratap Singh
mobile num- [protected]

SIR MERE NUMBER PAR DAY VAS SERVICES KO AOUTOMATIC ACTIVATE KARKE BALANCE KATA JATA HAI, SERVICE KO JUB DEACTIVATE KARTA HU TO SCREEN PAR DEACTIVATION KA MSG AATA BUT NEXT DAY FIR SE ACTIVATE KA MSG DEKAR BALANCE KATA JATA HAI.MENE COSTUMER CARE CALL KARKE COMPLAIN KIYA TO UN LOGO NE BHI JYADA DHYAN NHI DIYA JYADA KAHNE SE BAATO KI BAHAS BHI HOP GYI THI BT COSTUMER CARE WALE PERSON APNE PERSONAL MOBILE SE MERE NU PAR CALL KIYA OR GALI GALOJ KIYA OR BOLE JAYADA CALL KAREGA TO TERE NUMBER PAR WO SERVICE LAGAUNGA KI DEACTIVATE KARTE KARTE PAGAL HO JAYEGA,SIR MERI BAATO DHYAN DENA SIR PLZ HELP ME ,,UNINOR MERA NUMBER [protected]

Dear Sir,
I have gotta a miscalled from unknown number +[protected]. I dont know who's this number. I request you to please help and protect/save me from such unsolicited phone calls. I am a Uninor prepaid user, my uninor number is [protected].
Thank You Sir.

Regards
Sudhakar

Hi,
Iam kranthi kumar and I have a uninor connection. On 25th of october I suddenly got a message saying that my request for the activaion of 'My Friend' service has been received and the next second I got a confirmation stating that the request has been accepted and an amount of Rs30 was deducted from my account. This all happened without me opting for it. I didnt even understand what was going on. so, the next day i.e., on 26th of october I cotacted the customer care department and put forth the issue. The executive directed me to dial 777 and then select the option 1 which deals with complaints about activation of services without the action of customer and then select to deactivate it and he said the amount would credited back to my balance. I did the same and then again I called up customer support to know when will the amount be credited back to my account...this time the executive was not the previous one who didnt even cared to reveal her name....I had putfoth my query and in reply she said no balance would be credited to your account because the service got activated after receiving a request from your mobile. I tried to explain to her that I didnt opt for it but she was adamant enough to not to listen to my version and disconnected the call. I could gauge from this that its futile to contact the customer care again. Again on 27th of october at 10pm i recieved a message stating "thanks for downloading true tone:ringtone. you have been charged Rs.10. I didnt download anything then how can I be fleeced of Rs 10. or for that matter single paise. On the face of it the amount of Rs40 might seem peanuts but the point is why should I be charged for things which I havent opted for. Even the customer serivce executives are so abusively stubborn that it reminds me that uninor believes in the saying "MIGHT IS ALWAYS RIGHT". Iam not sure of the follow up of this complaint but my intention is to awaken the people to not to opt for uninor and save yourself from ending up in a feeling of being cheated and not heard either. My Uninor number is [protected]

Dear sir
I m Dhiraj from hazaribagh jharkhand and i m using uninor mobile no [protected] from last some years. thus i m old customer o[censored]ninor.
sir on dated 26.10.2012 an amount of Rs 30/= has been deducted by uninor service provider and on dated 27.10.2012 an amount of Rs 10/= once again has been deducted from my main balance without my permission.
I do not sent any request for activating such type of plans but my deduction is continuously being done from my uninor main balance.
Hence it is requested that kindly my all balance which has been deducted from my main balance may be refunded to me and order may be passed to concern department for not doing such type of activity again otherwise i will not use your uninor service and will move to consumer forum if necessary. please refund my Rs 40/= very soon which has been deducted from my main balance with out my permission.
thanking you

DHIRAJ KUMAR
MB NO [protected]
[protected]@gmail.com

My name is atul i have recharged my cell no yesterday through uninor site.
But i did't receive any balance yet... And when i call to 198 customer care number ...the call was automatically disconnected... i have recharged SMS plane Rs. 59.
This Is my Cell No. = [protected]
MICI[protected] This is my Payment Transaction Number ...
Please do something

Hi Sir,

I am Sivaa Using [protected] uninor number.

i Received sms on 23-Oct-2012 stating balance deducted for Friends Chat activated and 20rs balance deducted with out my concern.

when calling to customer care they are rude to the customer telling balance will not be refunded.

request you to resolve the Issue sir .

Regards,
Siva Varmaa.A.V.
[protected]
[protected]

We have been receiving anonymous calls from this number [protected] .The party on the other side speaks abusive languages with ladies specially.
Please some action can be taken against this mysterious caller.

Sir,
I have purchased new connection (SIM) o[censored]NINOR mobile number [protected] and recharged it with ISD pack to make cheap ISD call to my mother who is on HAJJ Pilgrimage at Makkah (KSA). But on dated 19/10/2012 out going facility has been stopped by service provider. On telephonic conversation with customer care, representative at other end informed that during verification of documentary proof, it is not found valid. Since I have submitted photo copy of my passport as documentary proof duly signed my myself.

Sir, it clearly denotes that the documentary proof submitted by myself has been misused at their (UNINOR Office) end. Sir, guide them to return my documentary proof what I have submitted if it invalid for the said connection or otherwise, to restore the outgoing facility of the said connection.

With Warm Regards
Syed Yasir Ghazali
[protected]@indianoil.in

Hello,
I am a retailer & I am providing easy recharge to my customers , there is a great demand o[censored]ninor easy recharge service in my area.....that is why i wanted the demo o[censored]ninor....so please send uninor service executive or whosoever possible....Related to uninor to sell the uninor demo sim....

My address : G-15 , bldg no-2 , kamgar nagar , Navkiran marg, 4 bungalows , Andheri -west, Mumbai-400053.
My shop name : RAM ELECTRICALS.
My mobile no-[protected]

Hoping your service o[censored]ninor to be open in my are as soon as possible...

Hey guys,

The reason to write you on fb is that your customer care is the worse staff in the world i have ever seen & they are quite uneducated or kinda bound to what they said.

Seems they don't understand the meaning of customer care & they are bound to what their system shows & keep repeating that sentence n details which led customer to call them up. They behave like we are the fool to call up, we don't abt internet usage made by us, we don't know other internet packs available. They are not ready to listen to me & keep repeating their info. Better u shut down ur call centers or else hire some decent ppl who knows how to handle the situation, instead of saying no to the thing which customer faced without getting any benefits & been charged on some technical grounds which is no customers mistake.

I got to tell u that again my balance is been deducted with around 85-100 rs on 13th midnite. I use net daily for few mins , u can say around 2 mins to 15 mins according to my use which you can verify in your so called system with deduction charges.

That night i browsed for few mins, & then my balance got deducted around 85-100 rs which was headache for me to call ur so called CUSTOMER "CARE" executives.


I tried to call ur customer care n they said call aftr 5 hrs. another night, i called up once again, they said systems are down & requested me to call after 10am in the morning.

Then today i called up customer care, some guy picked up d call, told me the reason for deductions (which is not true, coz i know what i use, what i don't , m not from village to fell into ur traps & this time I wl make sure i drag u guys to the public.) He transfered my call to some senior person, who pickd aftr 5 mins & disconnected my call.

I again called & the guy called AATISH, picked up the call, repeated the same info & said he won't be refunding my money.

I asked him to transfer the call, he did so & my call had been attended by Mr. Vishal Raje , n he too repeated the same thing for few mins again n again & said he can't do anything.

I wonder why all the guys from CCE to senior person are there to help the customers or just the providing details? If they are for there for providing details only, close ur call centers, coz we as customer know what has been deducted. We don't need you guys tell us what's your system showing or what i did (which i didn't)

I have internet plan on BB, in office, in home, y the hell i wl use 800MB on bloody nokia e63 n that too in one hour??? & if I want to use this much of data, I can get the recharge of 90 done which is 6GB of data (200MB/day)

Now you guys look into this matter or else I wl throw all the sims, which my family have, n make sure drag you guys where you lose some more customers.

I think if I am explaining this much, you should know how much i suffered, how much i spent my time to call ur customer care centers, to type this msg.

Hope this will be taken care of & do the needful asap.

Yours positive reply & action on this will be highly appreciated.

Will thanks you when you get me out of this non-sense thing.

Kishan N


Uninor
Monday
Uninor

Hi Kishi,

We're sorry for the trouble. Please share your email id, location and we will have this looked into for you.
Thanks!



Kishi Nagpal
Monday
Kishi Nagpal

My e-mail id is [protected]@hotmail.com & m in Pune as of now.

I have mentioned my contact no. in above message to you.



Uninor
Tuesday
Uninor

Thank you for your details Kishan,

We will be sure to forward the same to our team to see what best can be done.
Thanks


Kishi Nagpal
Tuesday
Kishi Nagpal

Trust me guys, ur staff is useless

Jst got an call from +91-[protected] n he said he is from customer care.

I told him the problem i faced, & he repeated his recorded thing which your customer care executives n seniors in call centers are repeating, & he is no different.

He is repeating that I used the web browser ( i m not denyin it) but i knw i used for 2 mins & been charged 86 rs ( which is not even charged for international calls for 2 mins)

You guys good in making customers fool & u believe that u say the truth & we the customers are liars. Isn't it?

If you guys can't help me, dont even call me.

Just keep that 86 rs. with you & I will throw this sim in some dust bin.


Kishi Nagpal
Tuesday
Kishi Nagpal

& the biggest thing , he disconnect my call without solving my problem.

& didn't cared to call me back, so he can listen to me , my problem to help me out.

But, u guys hardly care coz you guys want free money of your customers.

Wrote on 18th Oct. 2012 on FB page o[censored]ninor: around 5.45pm ( now, i didn't noticed the perfect time, which is considered as a proof from Uninor to fool customer)

Anyone using Uninor, pls make sure you record every activity, time, seconds, date when u use any service of this company. Worse experience in my life. Thanks for disappointing us. No need to show your more concern to your customers when you just don't want so solve it. Keep looting. Sabse cheap rates n sabse cheap way to deduct your money from your account.

Dear Sirs/Madam,

Please send me outgoing & incoming call list as well as miss call list along with the time & date of call of mobile no. [protected] for August 2012 month on my email ID [protected]@rediffmail.com at the earliest.

Kindly do the needful.

Regards
Nandkishor Dhakate
[protected]