Uninor / Telenor Complaints & Reviews

Sir,
I have been using Uninor for communication.
My number is:[protected]

It's registered on my friend's name:Vipulkumar Patil

On February 8,2012 ,I got a message from company that Rs.15/- has been deducted for chat application.
But I did not activated it.

I'm calling them since that day,but always they say"Our system is being updated,call after 3 hours."
And after 3 hours when I call them the same answer as above I'm getting.
Their system has not been updated,yet(11/02/2012),when I call them ,call is disconnected.

It is cheating ,I've been tired dialing to customer care.
Please take some strict action against UNINOR TELECOM

first the uni-nor service activated any service they want and when we try to talk to the customer care they don't pick the call... after one day they pick the call and when we complaint for the same they talk in a rude manner ant disconnects the call without answering our queries!!!!!!!!!! recently this company has increased its MSG pack.

sir, i have lost my uninor sim on tuesday at 4.00 pm. My sim no - [protected] plz block the sim

Shotformat service is automatically activated I have complaint 4 times they disactivate this service and after 2 or 3 days it again get automatically activate AND BALANCE GET REDUCED AND THEY NEVER REFUND BALANCE plz help me...

i have lost my uninor sim and its number is [protected].my name is suresh kumar plzzz,block it immidiatly to prevent futher misuse

HI, 27 jan 2012 ko mujhe [protected] y number se call aaya aur bataya ki mai uninour company ki taraf se 10 lakhs ka lottery winnner hu
but i called him many time
but finnaly, mujhe paisa nahi mala
so u give me some idea that what to do
my email add. [protected]@yahoo.com or
[protected]@yahoo.in

I downloaded ICICI Bank's i-Mobile application on Samsung WAVE II handset. Also, I had registered my Uninor Mobile no. with ICICI Bank for mobile banking service. While I was trying to activate my mobile banking service using i-Mobile application the application sent SMSes to the banks no. for authentication. Every time I tried to activate i-mobile I lost min INR 15 and application was never activated. I complained about this to bank many times finally after 2 months banks IT team confirmed that it was because of network/service providers bad services the messages could not reach the bank and application could not be activated. By the time I had already spend around INR500 in SMSes and GPRS but finally the application did not work. I complained about the bad service to Uninor, they sent some settings which did not work at all. Tried contacting Uninor customer care but the probloem is not resolved. Finally, I decided to port out o[censored]ninor and port in to Idea. Uninor is focusing more on call rates than the quality of the service. I hope somebody from Uninor will take cognizance of this. All readers, in case you are on Uninor for cheap rates and accessing Uninor wap for mobile applications , the cheaper service may cost you much dearer.

Sir,
My Mobile No. is [protected] of Hyderabad, AP. I am using this Reliance GSM Services from 2011. The Uninor authorities are activating the Music unlimited etc autoomatically without any request and taking my balance and I suffering a lot with that activation. I have contacted the Customer Care Services a number of times. But nobody is receiving my compliant. I hope you will kindly consider my request and arrange refund of the deducted amount and don’t activate the packages in future please.
Thanks.
My mobile number is [protected]

Uninor is cheating the public by showing the bogus offers in its official web site. I had recharged my mobile on 16th Jan 2012 with Rs.500, as per the plan shown in its website i was entitled to get the talk time of Rs.600 however i got only talk time of Rs 500. only.I had communicated with customer care department for the same for many times but they respond me properly.
I had wrote them at least to update the same in their web site and not to cheat the public. Till now they had not updated the same in their web site.



Please make some arrangement to stop them cheating public.
Regards,
Rajan Mani


Below is the conversation between uninor officials and me.

RE: Non attendence of complaints‏

11:35 AM
Reply ▼
care Add to contacts
To rajanmani adhikari
Dear Sir,

Thank you for contacting Uninor.

We apologize for the inconvenience this matter may have caused.

With reference to your below mail, we write to inform you that your concern has been escalated to the concerned department.

We request you to allow us some time so that we can revert with the status for the same at the earliest.

We require your kind co-operation in this matter.

Thanks and Regards,
Arun
Customer Care

From: rajanmani adhikari [mailto:[protected]@hotmail.com]
Sent: Thursday, January 19, 2012 8:53 PM
To: care
Subject: RE: Non attendence of complaints

Dear Mr. Rajesh

I would like to drag your attention that still in your official website "www.uninor.in" it is showing Recharge of Rs.500 will get talk time of Rs.600. This is shame on information technology department of your telecom that after drawing your attention also the same is not been updated.

I am not satisfied with your reply.The trailing mail was for drawing your attention regarding the updation of your web site. You are cheating the public by showing expired offer in your web site.
There are lots of people who are being mislead by your web site. Please make the habit o[censored]pdating your website.

Regards
Rajan Mani


From: [protected]@uninor.in
To: [protected]@hotmail.com
Date: Wed, 18 Jan 2012 09:58:12 +0530
Subject: RE: Non attendence of complaints

Dear Sir,

Thank you for contacting Uninor.

We apologize for the inconvenience this matter may have caused.

We would like to inform you that the recharge of 500Rs now updated .Recharge of 500rs getting the amount full talk time 500rs (life time validity).so we are unable to credit the amount of the same.

Nevertheless, for any further issue, kindly call up our dedicated complaint helpline198 (toll free) to get a speedy resolution. For queries, you may call our customer service at [protected]/121 (charges at 50p per 3 minutes)

Alternatively, you may also visit our Uninor cellular website at www.uninor.in

We require your kind co-operation in this matter.

Thanks and Regards,
Rajesh
Customer Care

From: rajanmani adhikari [mailto:[protected]@hotmail.com]
Sent: Tuesday, January 17, 2012 6:49 PM
To: care
Subject: Non attendence of complaints

Dear Sir,

I had recharged my uninor account (transection ID[protected] with Rs. 500. As per your official website www.uninor.in I should get the balance of Rs.600,however i had got only Rs.500. When I inquire with your customer care representative they said that the offer expired 3 months ago, and said that site is not regularly updated. I think this is not the responsible answer from such a responsible and reputed telecom. This passes very bad impression to your customer, your offer is expired 3 month ago and still in your website you are showing the expired offer.

I asked your customer care representative repeatedly for registration of my complaint, however they denied for the same. In my opinion offering something in the official website and denying form that is equivalent to fraud.

I request you either to make any arrangement for refund of my amount and or justify me for the same.


Regards,
Rajan Mani Adhikari
Mobile no. [protected].

Respected sir,
yesterday morning i directly get msg from uninor that you hav been activated service chat for 15dayz.. n my 15 rs. balance get deducted..
but i didnt activated any sevice.. i call customer care, they told this chat service is activated by uninor itself.. ur money will be refunded you call later server down n bla bla..
what this hell going on in uninor?? without any reason deducing money from account.. always server down reason.. plz sir pull them in curt..
tell them to refund my balance.. my number is [protected]..


Regards
shweta kale

Dear sir
my uninor mobile no is [protected].On 12th january 2012 evening suddenly i got sms that "dear customer you have successfully activated chat service at Rs. 20.00 & your subcription is valid for next 20 days". without my request sending They cut balance of Rs. 20.so many times i called customer care but they also not responding to my call. i want my hard earned money back.sir please help me and please register my complaint and refund me my balance money in my account.
Thanking you

Pradosh Naik
[protected]

I am using a uninor no [protected] they are stealing money from my talk time every month even after so many reminder they are deduction amount from my mobile every month they are taking 40 RS i talked to company guys they are saying that they cannot give money i need my money it is hard earned money so i want it back please help me they says it some callertune money but it got deactiviated and started again on it own

these is a harassment done my some MNC please look into the matter and get my money back

Syed Mukarram Ali
5-5-72/1
Ghousepura Darusallam
Hyderabad

Dear
sir/mam ,
My name is vidyabhushan and i am a subscriber o[censored]ninor(bihar) prepaid having number [protected] . One subscriber having the uninor number [protected] is using abusive language and disturbing every time. When i approched to police station then they simply told to change the sim card, but i want to keep my number so please provide some arrangement like blacklist the number of abusive caller for my number , so that i could keep my number with me.
Thank you
vidya bhushan
alternate number [protected]

MY MOBILE NUMBER [protected] IS A RELIANCE GSM SIM. I HAVE CHANGED TO UNINOR THROUGH MNP. I ACTUALLY HAD A PLAN TO ACTIVATE INTERNET IN MY MOBILE AND THEN TO CONNECT TO MY PC THROUGH BLUETOOTH. AFTER CONTACTING THE CUSTOMER CARE FOR NEARLY 4 TIMES THEY SENT ME THE INTERNET SETTINGS AND I EVEN HAS RECHARGED WITH THE INTERNET PACKAGE OF RUPEES 90/- TWO DAYS BACK.

AFTER RECHARGING WITH THE INTERNET PACK I HAVE CALLED THE CUSTOMER CARE TO HELP ME OUT TO SET THE INTERNET SETTINGS IN MY MOBILE AND MY PC. EVERYTIME THEY GIVE A DIFFERENT PROCESS AND TILL NOW MY PROBLEM WAS NOT SOLVED.

TILL NOW I CALLED THE CUSTOMER CARE 8 TIMES BUT ULTIMATELY EVERYTHING WAS IN VAIN. THE STORE O[censored]NINOR IS NEARLY 60 KMS FROM THE PLACE WHERE I LIVE. IT IS NOT POSSIBLE FOR ME TO GO TO THE STORE AND ASK FOR HELP.

I REQUEST THE UNINOR PERSONAL TO HELP ME OUT REGARDING THIS ISSUE.

THANKS,
KARTHIK T R V

Hi,

Well, Its a prior duty of every company to provide proper after sales service to consumer and when it comes for telecommunication it is necessity to provide proper service and proper customer care service. First of all they deduct balance and then provide a strong rough executive talk via customer care. Now coming to my complaint. I was using this Uninor connection since last 1 and a half years and expect that they will provide good product service as well as good customer care service, I expect only good not best because i know that the outsource company will never deliver his best because of they have to earn revenues. So that they hire people at a very low stipend who don't know languages very well but still they hire those people without proper training on voice skills, they provide incomplete training and present in operation where they take live call. Initially these kind of executive are very humble afterward they all become aggressive because of pressure
Reason of aggressiveness - Lack of information, Regular pinch for reducing average handling time, Over stretching, Because of reducing AHT they release their calmness and become aggressive.
Boss i am facing a issue of balance deduction since july 2010 and the service is yet active as informed by customer care. If I say to customer care executive to deactivate this service from you end they reply that this feature you have to deactivate we will not be able to deactivate the service from our end this was said the an executive who is in escalation desk. Afterward call get disconnected. Again I called up then i get resolution from front executive desk that they will be able top deactivate this service from their end with a TAT(Turn Around Time) of 5 Hrs.
Front end desk executive name - Ajay Roy from east customer care center
Ecsalation desk executive name - didn't captured ( for him I am leaving with my no and name please check it through and listen to those call. recheck with C-sat team and then work on. My no is [protected], Name - Salekin Alam.
One more this that was charged Rs 136 for the same service which I never activated. And by the way just for your information i was an experienced supervisor in Telecom sector.

Regards,
Salekin Alam
Contact no [protected]
Email - salkin.[protected]@gmail.com

I S Vijay Kumar, I am Using Uninor Prepaid Connection no ([protected]) Aprox 5months. from Beginning i am facing network issue in/outdoor at my Residence Area & pincode Safilguda 500047. i gave complaint So many times to uninor regarding network issue they gave SR No. 1-[protected]no, i requested for porting Uninor To Reliance GSM. i forwarded a request on 29/11/2011. they said that no. will be port to Reliance in 7 working days. but still not ported. i mailed to Reliance Customer care, they replied that there is problem with uninor they are not allowing to port in reliance.Do the needful.

I am getting frequent miss calls and calls from the following uninor number : +[protected]. I am a resident of Sitapur (u. p.). On enquiry this Uninor number is found to be on roaming/local in so far as state o[censored]ttar pradesh (EAST) is concerned. I am a Teacher. The person using your sim card, is misusing for his misdeeds. he is using unparliamentary language at the same time causing day and night harassment and hardship. Please furnish full...

Respected Sir/Madam,

I received a SMS from the Uninor Care (NO UW-650001) on 28 Dec 11 at 1618 hours stating that a benefit of 3,900 local seconds will be given with 30 days validity specially on my mobile No [protected] after recharging with Special recharge of Rs 19/- for that day only.

Accordingly, I got that recharged immediately vide Transanction ID No[protected] dt 28 Dec 11 at 1842 hours. Though it was mentioned in the message that the benefit will be credited in 48 hours of recharge, the benefits have not been credited till date. On specking to the customer care officer named Mr Ashok, he again requested to wait for next 24 hour and assure me that the benefit will be given within next 24 hours.

However, even after lapse of 70 hours, neither the benefit has been received nor the customer care number is attending the call. When I called initially, they kept me on hold for ONE HOUR, ONE MINUTE AND FIFTY FIVE SECONDS and then disconnected the call. And now on calling the complaint/customer care number, option for "speak to customer care officer" is not being given on my number.

It is not a matter of just Rs 19/-, but it is a matter of providing the services to the customers by these mobile companies.

I'm complaining you about the above case to take suitable action against the defaulters and to give suitable instructions to the company so that such instance should not be repeated with other customer.

Sir


My cell no:is [protected]( uninor tamil nadu ) and in my hometown at Chengannur there is always call drop occurs.My exact location is at Perissery,near Perissery church.me having same problem for more than 4 months.me now on Roaming in Kerala.me taken this sim from TN.I hope that you solve my problem immediately.

Regards

Sibin

Respected Sir,
I'm Tarun Kumar, I have an uninor no [protected]. MERE PHONE NO PER PER LAST 15 DAYS PAHLE EK NUMEBER [protected] SE MISSED CALL AYA THA WHEN I CALL BACK THIS NO. SO THEY ARE RECEIVE MY CALL AND USE ROUGH LANGUAGE AND BAD BEHAIVOUR OR CALL ARE DISCONNECT. NEXT TIME JAB SECOND CALL AYA TO MAINE RECEIVE KIYA LEKIN HE IS NOT TALK TO ME. WO SIRF HALLO BOL KAR PHONE DISCONNECT KAR DIYA. MERA PHONE MERE GHAR PER HI RAHTA HAI OR YAH NUMBER FAMILY MEMBER USE KARTE HAI. IS NUMEBER [protected] SE LAGATAR MERE PASS CALL AARHA HAI OR MUJHE PARESHAN KARNE KI KOSHISH KI JA RAHI HAI, JAB MAIN BAT KARNE KI KOSHISH KARTA HOON TO WOH BAT NAHI KARTA HAI OR FAMILY KE KISI OR MEMBER KE BAT KARNE PAR KEWAL HALLO-HALLO BOLTA RAHTA HAI. MAIN YE JANNA CHATA HOON KI AKHIR WOH KAUN HAI JISKA YEH NUMEBER [protected] HAI.

I REQUESTED TO U PLZ HELP ME AND SEARCH THIS NUMEBER [protected] AND PERSON NAME AND BLOCK THIS NUMEBER [protected]. I HOPE, AAP MERI PROBLEM SOLVE KARNE ME MERI HELP KARENGE.

MAIN AAPKE REPLIE KA INTJAR KAROONGA. PLZ RE ON THIS MAIL AND MY NO [protected]

THANKS

REGARDS

TARUN KUMAR
GHAZIABAD