Urban Company Complaints & Reviews

Beautician left without complete work and she proving her mobile no or address & said you can come at my place but i have try her no lots of time she never picked up my calls and never reply back to me i want to back my payment on urgent basis and urban clap service is poor service provider
My package details mention below:-

Packages:quick fix details:fruit cleanup by sara + waxing (Full legs, full arms, underarms) + threading (Upper lip, eyebrows) amount:899 quantity:1

Scheduler

B-299, lajpat nagar, sector 4, rajendra nagar, ghaziabad, landmark : na

At 10:30 am, sunday, 9th dec

Booking amount

899

My a/c was not starting. Urban clap tehnican came and changed pcb. Then they also changed motor.

After changing motor, noise is coming from a/c. Technicians are rude and unable to fix the issue. After showing to local technician, he clearly showed motor has not been fixed properly. Urbanclap tech lie, argue and then delay response.

Moreover, there is no way to call their customer care. Communication is just one way, you keep waiting for their call.

I repaired my cooler on 6th april by mehul prajapati

He came nd repair cooler

But that time he show that he cancle my booking

Now cooler is not working
Company policy is 30 days
Now mehul prajapati told to urban clap they didnt repair my cooler

I have call recoding proof they repair it

Customer care not answer proprly
I send recoding proof to [protected]@urbanclap.com

But still they do not do anything

I wnt solution of my problem

The mechanic is fake in this app

I was verry dispointed by it

I wnt solution

I requested the split ac service. The service man changed several items without clear justification. And urbanclap charged Rs 3300 for local split 1.5 ton ac copper condenser coil which was not properly fit in ac body. Ac is in open condition now. I have requested for customer care. But no customer care number was available anywhere. This is my right to call customer care. Why number is not clearly present. Is it a fraud??

It was so pathetic that urban clap can not assign someone for AC servicing and repairing ?

. I have raised request so many times that AC is not working properly after repairing and in app showing job is done.
they have charged extra amount but not providing service.
Most unprofessional behaviour, and none of their representatives have any satisfactory answer. Horrible experience, it was first time I used this urban clap and it clears my all doubt they only have fancy advertisement and reality is far far far of that useless it is...

I will appeal other not used urban clap app...
Not worth...fake people ...

It was so pathetic that urban clap can not assign someone for ac servicing. I have raised request on saturday 06 april 2019 and it has been automatically rescheduled every day.
Most unprofessional behaviour, and none of their representatives have any satisfactory answer. Horrible experience, it was first time i used this urban clap and it clears my all doubt they only have fancy advertisement and reality is far far far of that useless it is

The work of repair was carried out on 07 april 2019 (Today) at 1030 hrs by mr sajjan kumar. The service code given to me was 1798. He carried out the repair work of gas filling and changing some part. A sum of rs 1699 were paid in cash. I was told the cooling will start within 2 hrs. But the problem remains the same ie there is no cooling and the work is most unsatisfactory. The guarantee of one month was given. Request send mr sajjan so that he can attend to rectify the problem at the earliest.

Two job bookings and both didn't turn well. My ro fell and broke because of the ro professional who fixed it on his ro repair job. After escalation handled on my first urban clap job, again customer service is giving me a run around.
Today when received a call back from urban clap customer support, the agent connected me to professional who was unprofessional and ultimately they disconnected my call. Nobody called me, my ro is without tap, broken. We have no water and urban clap has made my life hell. I want it to be fixed and i want compensation for thus utter nonsense o[censored]rban clap.

Waiting since morning for ur ac service Repair fellow to come but still didn't came. Calls me in afternoon and said plz can i come @7.00pm.asking my code for service repair and then immediately msg cones that ac service repair work has started.
Ridiculous and really absurd.
The guy did not come and then also in app request showing that the work is already started.
I am betrayed by ur urban claps service provider.
Already debited 49 rs. And even then no one came for service.
This is a clear cut violation of rules and i will make complaints regarding the same to consumer protection forum.

Dr. Irfan Hamidani.

I had ordered for washing machine installation. The service was pathetic, i had to shell out another 1000 rs to rectify the same. Also, they had an offer for 1 year membership for 299, i paid 598 rupees (299 for membership and 299 for washing machine service). But my account was double debited rs. 598 twice. Since 7 days i have been mailing urbanclap, they are not even responding. Such a shame, i lost 598 rs twice and service was pathetic. Most stupid service ever. I want my 598 rs back, which was deducted twice by urban clap. From now onwards i dont want to book any service from you. Will inform all my friends, give my rs. 598 back, which was taken extra from me. I dont mind losing my other rs.598 which i paid for services. I wont order ever again

We had booked a technician through urban clap to change a fan leaf in out door unit of split ac.

As per booking that a/c technician came and changed a fan leaf in outdoor unit a/c in 10 min and charged 1200 ruppees with included 700 rupees for fan leaf & 500 rupees for his visiting, it is too high to compare with other local a/c technician, even he is replied such a way that urbanclub service charges always will be high only as per their charges rate, if you want to do in less then you have to do through local ac technician only.

We had booked a technician through Urban Clap to change a fuse of the AC.

After scrutinising they informed us that the mother board is faulty and it needs repairing. That they would take 2 days to do this.

When they came back with the motherboard to set it back in place they ended up blowing it entirely - the very motherboard that they told they needed to fix. At this they said that the fan needs fixing and it would cost me around 6k.

We today got contact of a Samsung certified technician to look into it. What we got to know is that they had wrongly wired up the board causing this damage. Additionally they had even short-circuited the compressor.

It is now going to cost me quite a lot to get this back to working condition. A proper replaceable motherboard would not be found and the compressor would need changing. The estimates add up to around 8-9k.

The damage is purely caused by their so called reliable, verified and certified technician. I want some action to be taken against these people.

I have paid the amount for ac service through amazonpay.
Amazon pay transaction id: p[protected]
Urbanclap id: 5440189

Payment was done yesterday for ac service. However booking was not registered in spite of successful transaction. Now urbanclap guys are not responding in spite of several emails. Their customer care number is not working.

I had booked home salon services for 30th march which was advance amount booking. They did not provide beautician details. Got a call around appointment time to compromise the service time. After waiting for 4 hours even after appointment time passed, nobody turned up. So much efforts on branding and advertising and least on delivering. Their customer care was of no help and neither their app. This has happened before and they assured of...

I booked a laptop service repair on 18th fab, the person who visited for the service of laptop was unskilled, after service of laptop my laptop scree start blinking & all of sudden it is gone white, not able to understand what to do, i think people who is working in local market they are much professional rather then urbanclap,

I paid amount for service of laptop, not for making laptop situation critical.

I just want to fix this problem, please arrange a skilled technician, so that it can be fixed.

After so many calls urbanclap is not call back.
Everytime they diduct 1 rs for contacting on toll free number

I booked dry cleaning service through urban clap. And they spoilmy garment during the same. Its been almost 2 months since then. I have already made so many calls to the customer care, but all in vain. No action has been taken yet. All they say is we are working on the same. While booking they show that our garments are insured. I dont know what is that for when they cant do anything for my spoilt garment. Highly disappointed 😡!!!

This is not the first time i am facing problem from urbanclap. I hired the photographer for my wedding shot from urban clab but now i realized i was my biggest mistake.. Its been 3 month still i haven't received my photograph or reception video hard copy. He just shared the link and ask to download my own. It this the way urbanclap is giving the service..

The day i booked him for sofa cleaning.. He called me n asked to cancel this.. N without informing urban clap he took the full house cleaning services along with sofa cleaning and took the same amount which was reflecting in uc that is 5000 /-. He exchanged his ladder and broom stick with mine one.. Wen m contacting him to return mine one.. Then he started giving excuses and telling me that that whenever he will come to electronic city, he will return.. But m looking to exchange it now only. Iam requesting you to coordinate with this vendor and ask him to exchange my stuff asap.. Iam really disappoint from uc, your company is keeping thieves only.

I had booked home salon services last month. They did not provide beautician details even after appointment time passed. So much efforts on branding and advertising and least on delivering. Their customer care was of no help and neither their app. Only after i tweeted the issue they reached me and apologized and offered uc credit of rs. 300 and assured of cooperation in my next bookings. But, even after this when i have made a booking a today at 11:30 am, which was accepted from their end, they have none to deliver the service at this time also!!! They are back saying the beautician can come at 1:30!! Do you guys value your customers' time or no?? You think you take bookings first and deliver only when you can... Pathetic experience... I have uninstalled that app...

I was requested for RO maintenance/repair. Accordingly, Mr. Manish Kumar ([protected]) was assigned as technician. He attended RO and made a bill for Rs.2160/-. That time I was in office and I received a link for pay online on my mobile No.[protected]. I paid an amount of Rs.2160/- on line at http://ubcp.in/3LZhn at 5.41PM on 13.03.2019. In between my wife also paid Rs.2160/- to Technician at my residence by Cash i.e. same amount paid twice. You are requested to kindly arrange to refund amount of Rs.2160/- in my account at the earliest.

Regards, Rambabu Prasad (Mobile No.[protected])