Urban Company Complaints & Reviews

In recent months i have noticed that urban clap does not let us book for day after tomorrow. Now we can book for today plus 1 day. Specially on weekends it's a disaster.. As i never get a slot. And it does not let me book 4 days prior for a weekend. They have taken 1000rs for salon membership from me to provide services at 10% discount, but they don't give me an appointment slot to take those services

I requested a salon service on 6 november.

The service person never arrived on location. Tried multiple calls to her, each were disconnect and ultimately the service was cancelled by sevice person.
Asked to initiate the refund rather than re scheduling the service due to such a unprofessional attitude.

Now its over 15 days and i haven't still received any amount of refund in my bank. Today i called the executive and raised the concern where i was informed it is successfuly initiated.

I have provided bank statement to them authorised by bank itself, where only amount was paid out but no refund made.

And even after chasing then over email and calls i am getting no response at all.

They either transfer the call here and there and on email i got one response saying amount already refund which is a clear lie and fraud from urbanclap.

Have booked saloon at home service on 13.10.18 for service to be completed on 14.10.18. Payment of rs 849 was already done on 13.10.18 through amazon pay. On 14.10.18 i received call wherein urban clap denied to provide the service. When i asked for refund they themselves rescheduled it to 15.10.18 without my concent as i told it was monday and i am a working proffessional so cannot re schedule. When i called up call center they confirmed refund will be done in 7 working days. *till date refund not received * and multiple times call center has given fake transaction number# 3485034 on 2.11.18 and 10.11.18 transaction number #p[protected]c085373 by employee named prikshit uc-01018 assuring refund will be given by wed 14th november. I also received sms of this transaction number.
This is clear case of cheating and fraud and for all the harassment i have been through i am sorry to say but urban clap bangalore team is fraudster also refund to be paid with saving bank account interest rate

First experience with urbanclap. Ro water filter was leaking. Booked a tecnician. Called him prior and sent him a picture of the ro filter. Requested a repair and changing all the filters. He arrived earlier then booked time, very polite. He checked everything and gave me a quote. Quotation was fine and reasonable. He set to work and replaced the leaky part which he had told me and i paid him. While he was packing up his tools, i noticed the ro filter was still leaking. He examined the leak and says it's coming from the water pump and that too will need replacing. The amount now quoted exceeded a new unit and it would have been cheaper to purchase a new ro filter. I had little choice and paid. Complained to urbanclap and their reply, "sorry for the bad experience", it will not happen again. No mention of compensation. What makes them think i'll use them again?

I booked a tv repair technician through urban clap. Firstly the technician dint came on time and also did not answered the calls. When i complaint they reschedule my appointment for next day but same day the first tech came late evening and came only look at my tv amd gave me outrageous charges to repair and ask for 250rs fee... If this is how this service work anyone can be a tech and ask unnecessary amount or else visting fee for no reason..

Urbanclap is not bothered to respond to you. They have a useless call center no which says there is a heavy traffic and you are diverted to an app. Mail reminders have no effect. I wanted to have some clarifications and nobody is bothered. The apps lead you to the payment gateway. Their model seems to be to get the money from customer and make them chase you for services. Very pathetic and appaling

Urban clap associate bideshi mahato is a fraud... He has taken 2499. For washing machine repair... Post that there was a current flow i'm the washing machine... I called up this person he came and changed the spare parts and added duplicate parts.. After. Which worked only for 1 month.. Now he is not picking up the phone.. Urban clap is also not helping they are saying that the guarantee period is over

We had booked for wedding traditional and candid video for sept 2018. 2 days before he messaged saying candid video is not possible for certain reasons and didn't arrange for the same. We arranged another person which turned out to be expensive as it was last minute.
The traditional video what he covered he has not given the video and he's not responding calls or messages and also asking for extra money without giving us the video.
Horrible experience and trauma!! We want such fake people with bad behaviour out of the industry. He did not fulfill his commitment and black mail for money.

Miragepixel pictures. Horrible experience. Had to go back again and again to get all the videos and pictures of individual event. After 1year, still not yet received complete video. The hard disk provided by us is also not being returned. They have shut down this business and trying to cheat customers in a new company name. Please dont take their services. They are 3 friends ujwala vasu, karthick vn, vishnu. God knows in which new name they have started.

My horrible experience started with booking urbanclap for deep home cleaning. Totally unprofessionally. Booked services for 10 am on sunday 28th october and they arrived at 12 pm after multiple calls. Still let them in to start the work but horrible job they did. No deep cleaning done. Had to stand on their heads and get the work done. They seemed totally uninterested in doing what they were suppose to do. I booked for deep cleaning and they didn’t clean anything in spite of me asking them to clean. 5 man kept standing in house and did nothing.

One of their technician azam pasha initially came to service my request promptly and finished the job of my washing machine door lock repair on time. I did the payment also. Next morning, we saw the washing machine door lock was not working properly and contacted him to inspect it once again. He did come. I tried 3-4 times to call him in next 2 days, but he didnt pick his mobile. Then, i contacted urbanclap mr. Arjun (Escalation manager) and ruchita (Case manager) and they promised to send him, but so far the technician has not come.

I have hired one of their photographer, he took 20 thousand of mine as advance. Now he is not even picking up my call and messages. Urban clap employees also are not taking any responsibility. He was doing the same from last 2 years and he has been active in their portal till September this year. I think urban clap employees are also involved in this kind of frauds.

When I complain they told me to do whatever I want. They can't take any actions even they know his address and other details.

Vendor Name: Ved cinematic & Pics & arts
Company: Urbanclap

My Name: Diwakar Singh
Mobile: [protected]

Pathetic service, i would have given them -5 star if there was any possibility. I made a booking through urbanclap for diwali home cleaning worth rs. 4500 and they assigned a company called the cleaning company, prahlad nagar, ahmedabad. After so many follow-ups finally 4 people arrived wherein 1 was a child (Not at all professional as they show in their cleaning videos). Then the person on urbanpro said i sent them as needed some work. I had to send them back as i felt cheated, never trust such companies. They spoiled my whole day.

Hello
I had booked a pest control service (Bed bugs) from urban clap website. They had suggested me pestokill pest control service the worst service provider which i have never seen before. They had completed their first job in september somewhere in mid. I had given their payment 1500 on the spot after completion of his job. Later on, we were not satisfied with their given service. After service we could found bed bugs walking in the bedroom. I had complained on customer service o[censored]rban clab. They had sent them again on 10th october 2018. Firstly, he had not came on his given time. He had made so many excuses before coming. The representative of pestokill pest control was very rude and they had misbehaved with us. He had mixed up a little chemical/medicine and a large quantity of water in their bottle for bud bugs. He had also demanded extra money in cash from me. I had very disappointed for his this behaviour.

Secondly, i had made a so many calls to urban clap customer service center but no one can revert on my calls. I want you to kindly send their representative or service provider to resolve this issue as soon as possible.

Kindly do your needful as your earliest

Faris nabi
1237, haveli hissamuddin haider ballimaran chandni chowk delhi - 110006

I have booked for plumbing service in urban clap. They assigned a plumber called "palani subrayalu" (Thief). He came and seen the spot where the work have to be made. When i'm booking, it's shown rs.499 for one hour and that too have to be paid once the work done it's mentioned. But the plumber guy seen the spot area where the plumbing work of laying pipe for only 2 metres. On seeing he asked for rs.3500 as service charge. I shocked and regretted to start the work. But he charged rs.250 to me without doing any work. When i asked he replied it as minimum service charge. So i request the people and friends not to prefer urban clap and get cheated. I don't know why the management and workers are stealing money from people in the name of business instead they beg on streets. I completely disappointed and got got cheated. Even i[censored] escalate the complaint to managers, they also saying the same to get money. I don't what the fucg company is this??? Bast'ds.

Date of deposition of fees for fresh passport @ rs 2400 per passport for three passports
Amount of deposit - rs 7200/ — transaction id[protected]
Date of deposition - 21st june 2018
Name of the person coordinating on behalf of passport agency - kiran - mobile - [protected]/[protected]
Current person who is refusing to support on the grounds that my file is lost - paramjeet singh - mobile - [protected]
Reason of losing my file as told by paramjeet - kiran has left the job.
Only one passport is made till date.
Status of balance two - one is not even applied as it was supposed to happen injuly or august. Second is pending due to police verification not happened.
No one is listening to the problem and same people were following twice till the payment was not done.

Attended ro water system through urban clap and from the day it was attended, it's creating problems.
Some parts were changed for rs5500/-
Firstly they did not pick call and when with much effort they were contacted, they say that it's not their problem and now they saying that rs3200 part is again to be changed. It's creating problem the day they attended it.
Deficiency in service and harassment.

We have a vendor account in urban clap.
We had buy credit on the panel to purchase leads.

Urban clap has closed my panel and my money is stuck and my profile market value is effecting due to such activity.

Reason of this, without having the proper knowledge they have taken action on vendor.

Their employee (Sonali sharma) purposely sent a email by adding a non working email o[censored]rban clap.

And not responding to her email thread. So that you can't reach them back.
And in return sending a new threatening email thread.

I have asked to share the number, she has not responded back,
I have asked to call on alternate number no call received.

I have even called the company to connect with her no one is transferring my call, they are saying its not possible.

As my current number is not reachable so i asked to call on alternate number no one is replying on that.

Instead they have closed my account without a proper discussion.

Vinay's concern
Inbox
X
Sonali sharma

Oct 11, 2018, 12:05 pm (1 day ago)

To me, nb

Hi anurag,

We have been trying to contact you on your registered number but there was no response.

We would request you to share an alternate number so that we can speak to you regarding the customer vinay.

Also take this on priority and revert back on this mail within 24 hours.

Warm regards,

—
Sonali sharma
Cx (Nb escalation)

Book services on the go, download the app now!


Disclaimer this e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient (S). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Urbanclap is not responsible for errors or omissions in this message and denies any responsibility for any damage arising from the use of e-mail. Any opinion and other statement contained in this message and any attachment are solely those of the author and do not necessarily represent those of the company.

Technobrix - innovating future

Oct 11, 2018, 12:08 pm (1 day ago)

To sonali, nb
Share me your number i will connect with you.
Mail delivery subsystem

Oct 11, 2018, 12:08 pm (1 day ago)

To me
Hello [protected]@gmail.com,

We're writing to let you know that the group you tried to contact (Nb-escalations) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:

* you might have spelled or formatted the group name incorrectly.
* the owner of the group may have removed this group.
* you may need to join the group before receiving permission to post.
* this group may not be open to posting.

If you have questions related to this or any other google group, visit the help center at https://support.google.com/a/urbanclap.com/bin/topic.py?topic=25838.

Thanks,

Urbanclap.com admins

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In-reply-to:
From: technobrix - innovating future
Date: thu, 11 oct 2018 12:08:01 +0530
Message-id:
Subject: re: vinay's concern
To: sonali sharma
Cc: nb escalations
Content-type: multipart/alternative; boundary="[protected]ee210577ee37cd"

— [protected]ee210577ee37cd
Content-type: text/plain; charset="utf-8"

Share me your number i will connect with you.

On thu, oct 11, 2018, 12:05 pm sonali sharma
Wrote:

hi anurag,



we have been trying to contact you on your registered number but there was
no response.

we would request you to share an alternate number so that we can speak to
you regarding the customer vinay.

also take this on priority and revert back on this mail within 24 hours.



warm regards,


—
* sonali sharma*
* cx (Nb escalation)*


—






book services on the go, download the app now!



—

disclaimer this e-mail message may contain confidential or legally
privileged information and is intended only for the use of the intended
recipient (S). Any unauthorized disclosure, dissemination, distribution,
copying or the taking of any action in reliance on the information herein
is prohibited. Urbanclap is not responsible for errors or omissions in this
message and denies any responsibility for any damage arising from the use
of e-mail. Any opinion and other statement contained in this message and
any attachment are solely those of the author and do not necessarily
represent those of the company.



— [protected]ee210577ee37cd
Content-type: text/html; charset="utf-8"
Content-transfer-encoding: quoted-printable

Share me your number i will connect with you.=c2=a0=
On thu, oct 11, 2018, 12:05=
Pm sonali sharma <sonalis=
[protected]@urbanclap.com> wrote:=
Hi anurag, =c2=a0we have been trying to contact you on your regist=
Ered number but there was no response. We would request you to share an alternate number so that we can spea=
K to you regarding the customer vinay. Also take this on priority and revert back on this mail within 24 hou=
Rs.=c2=a0

Very poor customer service. I had booked a at service 4 months ago however was never informed about the 90 days of warrant neither while booking nor by the technician. And now when I have a problem they keep talking only about 90 days warranty. I have not even used the ac for even week after the service as it was not required and now u people deny to repair it again. I had booked all the services like shifting and electrical from urbanclap only believeing that it would be taken care in a professional way. Prior to this I had warranty from reliance digital and in their tenurity there was two times of shifting and multiple services and I never had any such problem before. I even tried to speak to a senior person in the customer care department but it was of no use. Very dissapointed and dissatisfied. I will never recommend this spam company to anyone in future at all. And I want to take a legal action. Please suggest