Urban Company Complaints & Reviews

I booked a laptop service repair on 18th fab, the person who visited for the service of laptop was unskilled, after service of laptop my laptop scree start blinking & all of sudden it is gone white, not able to understand what to do, i think people who is working in local market they are much professional rather then urbanclap,

I paid amount for service of laptop, not for making laptop situation critical.

I just want to fix this problem, please arrange a skilled technician, so that it can be fixed.

After so many calls urbanclap is not call back.
Everytime they diduct 1 rs for contacting on toll free number

I booked dry cleaning service through urban clap. And they spoilmy garment during the same. Its been almost 2 months since then. I have already made so many calls to the customer care, but all in vain. No action has been taken yet. All they say is we are working on the same. While booking they show that our garments are insured. I dont know what is that for when they cant do anything for my spoilt garment. Highly disappointed 😡!!!

This is not the first time i am facing problem from urbanclap. I hired the photographer for my wedding shot from urban clab but now i realized i was my biggest mistake.. Its been 3 month still i haven't received my photograph or reception video hard copy. He just shared the link and ask to download my own. It this the way urbanclap is giving the service..

The day i booked him for sofa cleaning.. He called me n asked to cancel this.. N without informing urban clap he took the full house cleaning services along with sofa cleaning and took the same amount which was reflecting in uc that is 5000 /-. He exchanged his ladder and broom stick with mine one.. Wen m contacting him to return mine one.. Then he started giving excuses and telling me that that whenever he will come to electronic city, he will return.. But m looking to exchange it now only. Iam requesting you to coordinate with this vendor and ask him to exchange my stuff asap.. Iam really disappoint from uc, your company is keeping thieves only.

I had booked home salon services last month. They did not provide beautician details even after appointment time passed. So much efforts on branding and advertising and least on delivering. Their customer care was of no help and neither their app. Only after i tweeted the issue they reached me and apologized and offered uc credit of rs. 300 and assured of cooperation in my next bookings. But, even after this when i have made a booking a today at 11:30 am, which was accepted from their end, they have none to deliver the service at this time also!!! They are back saying the beautician can come at 1:30!! Do you guys value your customers' time or no?? You think you take bookings first and deliver only when you can... Pathetic experience... I have uninstalled that app...

I was requested for RO maintenance/repair. Accordingly, Mr. Manish Kumar ([protected]) was assigned as technician. He attended RO and made a bill for Rs.2160/-. That time I was in office and I received a link for pay online on my mobile No.[protected]. I paid an amount of Rs.2160/- on line at http://ubcp.in/3LZhn at 5.41PM on 13.03.2019. In between my wife also paid Rs.2160/- to Technician at my residence by Cash i.e. same amount paid twice. You are requested to kindly arrange to refund amount of Rs.2160/- in my account at the earliest.

Regards, Rambabu Prasad (Mobile No.[protected])

Took astrological service twice during the month of october and november from santosh shastri who is registered as astro third eye at urbanclap. All predictions given were completely wrong due to which i faced huge losses in my personal and professional life. This company astro third eye as well as this fraud person santosh shastri should be blacklisted from urbanclap and i need refund of money that was paid.

Hi,

I have booked home salon services worth of 4k 3 days back and after a day i saw pimples and redness on my cheeks. Then i raised a complaint on customer care. Initially they replied very politely that we have inhouse derma and provide me prescription from their dermatologist and asked me to send the bill to them and the main thing they will reimburse the prescription amount into uc wallet only so that i will use their services again and ruin my complete face which anyway i haven't received.

When i raised for my complete facial refund then they said they don't have refund policy and after 2 days i asked that my face is getting dried, so again they prescribed me another medicine and when i asked to courier it to me then that girl with so much of ego told me "ridhika we don't have this policy" we are cooperating with you. Such a egoist reply i got from a big service provider's employee. Just don't want to disclose her name.

So basically they want me to left my whole office work and buy their stupid prescriptions again and again. So my mistake here is that i have taken a so called home service from urbanclap.

Really disappointed from such a great service providers.

I became member o[censored]rban clap partner app on 7 feb. I was assured that i'll be getting leads within 2-3 days but after 1 month too when i didn't get a single. I contacted customer support on 7 march, as for return of my balance as not wanted to be a part o[censored]rban clap partner anymore and now it's been 3 days, daily chasing and every time getting the response within 24 hours i'll be getting call. But till now all efforts of mine wasted. Fraud company, please don't waste ur time and money in this unprofessional company.

I opted for one month (12 yoga sessions) from feb 5 2019 from urban clap.in between this one month session 1 day leave was taken by the trainer, 1 day she asked me not to do yoga and 1 day leave was taken by me. The scheduled completion was on mar 1 but due to the non-completion of the above three classes, it was scheduled to finish on mar 8. But i got a cut on my foot on feb 27, for which the doctor had to put a crepe bandage on it and instructed not to put any strain on the wound and keep it covered. So i was not able to take the classes and after multiple dressings the doctor took out the bandage on mar 7. When i asked the doctor if i can do yoga, she asked me to do it with a crepe bandage so that i have support and the wound doesn't get impacted. So i called up the trainer for the completion of the pending classes (4 classes) from the very next day (Mar 8) but the trainer informs that she will just take one class and can't do anything about the others as the stipulated time is getting over on mar 8 and this is the mandate from urban clap. So she said she can't do anything about it. Then i called up urban clap and had a call for 30 mins giving him the entire background and he told me that the trainer would come tomorrow and will speak with me as to how she can adjust the pending classes. Post my discussion with the trainer if the classes are still pending i can call urbanclap and they will give me the resolution. So on mar 8, the yoga trainer takes the class and tells me that she will see how she can take the remaining classes or if she can take at all and will confirm to me the next day (Mar 9). She leaves and after 5 mins she calls and tells me that she will take a class on mar 10. She doesn't confirm about the other classes on mar 9 so i was under the impression that post the mar 10 classes she will probably give the schedule for other two remaining classes. However, she takes the class on mar 10 and says that she will not take any more class as she has no time and i should call urbanclap and sort out my issue. So immediately after she went i put a call back request on urbanclap. Urban clap called me up after 30 mins and again i had to explain the entire incident to this new executive. She also informed me that there was no complaint raised on this before, which was quite surprising as i had called urbanclap and complained about this on mar 7. She raised my complaint and promised me that i will get the resolution by end of mar 10. At around 11.40 am i get a call from urbanclap escalation team asking me to again explain them the entire incident. He (Madhur singh) says that the best he can do is just arrange for one more class on mar 11 when i had one more class pending. He now comes up with a new rule that there is some 35 days warranty on services provided and my 35 days is getting over on mar 11. When asked about where it is written he says that it is on the website, when i said that there is nothing like that as i have checked on the service request as well as the invoice of the service, he said we don't mention this on email or invoices (All made-up stories). I also asked him to send me a mail with this policy but he denied to do that when it is customer's right when we are paying for that. I asked them to refund my money for one class, after mar 11 if they are not able to adjust it, but he denied saying there is no refund policy. So i would loose my money. While providing services take about all guarantee of best services but nothing when it comes to reality. Even he says that i denied to take the classes when i have an injury, which is still not healed and i am doing the classes with crepe bandage on it. Cheaters with planned gimmicks to earn money. Also the trainer who now talks about policies just one week back was trying to push me for extension of the sessions. When i told her that i might go out of the country, she was then telling me that no issues i can start the sessions ans she will continue when i am back. So where was these policies then, just to mint money from customers. Very disappointing with urbanclap and type of trainers they tie-up with. Heights of cheating.

I, mrs. Sutirtha chakraborty had booked a geyser repair service from urban clap on dec'18. The job was assigned to mr. Narayan ghorai n was completed on 4th december, 18, some spare parts were changed as advised by the executive n payment was made as per the bill provided. After a month, we faced the same problem with the geyser, which i reported to urban clap n the same person attented the call, came to my place n repaired the geyser without any charges. Again, i am having the same problem with the geyser, even after being repaired twice within two months. I called up urban clap to lodge a complaint, however, i have been advised by the executive to book a fresh call for getting the work done by a different plumber, and on completion of the work payment has to be made. If i had availed the service two months back and i facing same problem, that actually means the work has not been done properly. Then why should i be troubled due to poor quality service provided by the plumber assigned by urban clap. I tried lodging a complaint but the executive has refused to lodge the same as it is beyond their timeline.in this manner customers are being cheated. The professionals provide poor service so that customers book fresh calls n urban clap earns money out of that, this is just not done. I require a resolution of the issue on a priority, otherwise i would be bound to take this further to consumer forum

In dec'18 i have requested service for geyser repair, very pathetic service my uc guy. Service cost me rs 1500 with no use & again i have requested for revisit of technician & this time the service was than before. Finally came to know the service was useless & i have to buy new one.
Have escalated this issue & had discussed with couple of senior officials but no use, uc is not going to bear any loss.
Would like to file a case on uc. Please someone guide me how do i move forward on this.

Its pathetic experience electrician/helper theft wallet from my house after service, when i called him back asking for the same he refused and i plan to go police station, i informed him too. After this conversation 2 hours later i got a call from unknown person saying that we got your wallet come and collect. (Cash was already stolen) during the chat with unknown called person i come to know he found that wallet near bridge which is approx.1/2 km from my house.

After this incident i have complained about this and uc representative assured me he will take immediate action, and then after 2days they called me back & asking me to to proceed with legal action on the same issue. Since electrician was not agreed the same.

How can you send electrician helpers without your any of his information/verification,

Who is the responsible for this issue,

Regards,

Deepak kotian

I have cancelled the service on 7th and 8th Feb due to some personal reasons and am expecting a refund on the same. I have tried calling customer care thrice where they suggest that I will get a call back within 15 mins but never do. I have been following up on mails still no resolution as yet.

I saw couple of other refund requests and I really want UC to take up these issue and fix it before it surges the number of dissatisfied customers.

I had booked a home salon on 14th feb @ 12.00 pm, the beautician assigned was swati nilesh jhadhav. She came at 12.30 to begin with then she tells me she didn't get a changing gown for waxing and her pedicure dip was not working (Which she called me before to tell). My entire day was wasted and the resolution i got was please reschedule and we will make sure you get our best beautician. I spoke with nidhi at your call centre and she promised it.

When i reschedule my appointment for 15th feb @ 9.00 am, i was assigned chayya javale, she calls me @ 8.30 am to say she will get late as she is coming from far away. After the call she very conveniently rescheduled the appointment to next available slot.

Is this how you serve your customers? Especially dissatisfied customer. I will make sure that you guys are taken to task

Hi,
I stay at baner, pune. I booked a beauty service on 7th feb2019 for 9th feb2019 and paid rs 1548 online which got deducted from my account imdtly, but did not receive any confirmation via message and on urban clap app. However i called customer care on friday, a lady "sakshi" apologized abt it and connected me to the professional and confirmed the rescheduling on sunday and made sure that i will receive confirmation message this...

I paid twice for a salon service by mistake on 22.01.2019 and have called three times since then. Each time they ask for the bank details which i sent to them right after the first call and the following calls. They promised the refund would be done within 3 working days and it's been more than 10working days and i have not seen the refund still. I have not received any kind of communication from urban clap in regard to this matter either.

Copying google review

I've been using urban clap for various services like home cleaning, salon, spa, iphone repair. Please do not consider them specially for iphone repair services. I feel cheated i spent 14000 + on repairing iphone 7 plus screen, not only technician govind from sgp solutions gave me fake screen but also took some parts off and some screws causing phone to switch off even if it fell down a little bit, which happens few times bcoz of my 2 year old daughter. I could sue urban clap & govind both. 14k or messing iphone 7 plus isn't small thing for us. Raising complaint doesn't help, also never pay in cash.
Last time i scheduled visit from the same person asking to fit in all original stuff back he didn't show up. Neither did urban clap pay attention when he didn't show up.

I used plumbing services from urbanclap on nov-27-2018 and dec-28-2018 for the same issue of leakage from toilet flush tank. I spent rs. 399 on nov 27, and since the leakage problem recurred after a month, i spent rs. 929 for another service on dec 28. On jan 10, the problem recurred and i emailed urbanclap at [protected]@urbanclap.com with full details that included photo and video of the problem. I received an email and a call from a case manager on jan 10, where i was told that the last service charge of rs. 929 would be credited to my account within one working day, and when i would book the next plumber service, a more experienced plumber would be sent to solve the problem. Based on my online profile with the site, i do not see any credited amount. I have, since, emailed urbanclap twice and they have not responded. Since there do not provide any contact phone number on their site, customers can only email and wait for a response. They claim to respond within 2 hours, but this has clearly not happened in my case.

I had booked ac uninstall service yesterday night for today 11 pm as i was shifting my house. The service neither called me nor did he pick my phones. Between 11 and 12.30 i kept escalating the matters to mr varun and vishal but eventually this never got resolved and my house shifting guyleft my house without taking the 2 ton ac.

This resulted in me booking another electrician locally and pay another 5000 for transporting the same.

I want urbanclap to bear this price and pay me the amount due to losses.

I want you to bear my losses in full.

Thanks
Venkatesh murthy