Urban Company Complaints & Reviews

I have took the rica waxing and fruit clean up by sara on my face scar mark and itching the skin totally rough skin after cleanup and rica waxing not done properly by beautician i have complaints in urban clap for service regarding they have not responded properly customer representative told me no money refund policy n no solution will provide you they are just cheated with the customer they make money they are using road street product this is very fraud company

Unable to give information on 3394, charges against changing of filter candles, n water pump, n no neatness n cleanliness provided
After many calls to company they are avoiding in giving details
Avoiding billing details
Need refund of payment i made
Interest on excess payment they charged
Company charged extra
Payment done by online
Till now after 4hrs company avoiding detailing of bills

Hi, on women's day i had salon services with urban clap for the first time. Which includes under arms wax, full arms wax, threading and cleanup.

Right after service completed my underarms and hands started itching. I ignored it once by thinking it happens after waxing. But it was getting worse and i started having red skin and my hands and underarms were full of bumps which was so itchy and painful.

I have complaint on same but urban clap didn't respond well untill i shared pictures. Now i have shared all the pictures and i asked them to call me but they are not responding well.. And there is no customer care no. No i had always says that call can't be connected because all their employees are busy answering other people.

I just checked that they have insurance for urban clap users against any damages caused during the delivery of a service booked on urbanclap of rs up to rs10000/- and i want to claim that now.

I am disappointed and irritated by the service provided by urbanclap. I booked for an ac cleaning/service today morning. The technician came in and cleaned the a/c and after finishing the cleaning a/c started leaking and did not even clean my outdoor unit at all, i have raised a complaint online urbancalp customer care contacted me and the lady said she will speak with supervisor and she will get back to me in 30 min this was at 4 pm even after 4 hrs which is 8 pm now she still did not contacted me and if i try to connect to the number [protected] this is getting disconnected. I do not recommend any once using urbanclap. Customer care is there especially not to help customer who are suffering

Hello
Ive been harassed by urban company now. Then urban clap. Since jan 2020
This is express dissatisfied customer service after being a regular customer for long enough
With a small child and no gyser functioning. Ive gone crazy and also have been facing issues in day to day life. I have put my time, energy and cooperated with urban clap fully. Now im tired of trying to connect and when they do connect going through the whole drill of wht happened. Not one person apart from myfm first caqe manager called me again. But no resolution provided till now. Im going through severe migraine issues due to this whole issue. No one seems to bother. Also havent been able to work since im spending most of the time waiting for the technicians to visit.
We wanted to service or geysers since we moved in to our home in jan. We came across tje baner on urban clap app for the services and as i have been using their other services with complete faith
The technician (Mohammed) arrived and as a protocol checked the temperature etc, and removed the hot water stored in the gysers and started the job..
He did a good job with patience, but unfortunately as he assembled the gysers back. Both our gysers dint work.
He changed one part in the bedroom gyser and thankfully starts working. While the common washroom gyser dint work. It started after hours of testing and error. We paid 501 online. But the transaction failed. And unfortunately stopped again. We asked to him raise an issue and he said that he will come back. Which he the next day and the third day. Unfortunately the gyser had an issue which occurred during the service which he couldn't diagnose, and informed urbanclap that he cant rectify it so send a senior. We were informed by urban clap case manager not to disclose the error by the older technician to the new one.
The visit was scheduled with a senior technician gaurav and he came home checked the gyser. He wasn't a well spoken guy at all. Used language which was inappropriate towards mohammed and said he spoilt the coil while assembly post service. And the coil will be changed. After several calls urban clap agreed to send the part with gaurav as discussed. But after scheduling the visit gaurab never turned up. While speaking to hil on a con call with urban clap he refused to find the part (Coil) anywhere. Hence cancelled the job very very rudely. Also kept telling us to source the part on our own even though it was his responsibility.
After several request again the case manager changed. This time chirag was assiged. And he was extremely well spoken. For almost 1 week he said we r finding a soultion. Sorry etc.. Sent another technician who diagnosed the coild being perfect and some part missing by the previous technician. Assembly gone. Thermostat. And 2 other parts. But cannot guarantee the gyser can function again.
We have given one month and without a gyser its extremely difficult to function.
After 3 technicians urbanclap had first informed us that the necessary parts will changed and they are sorry etc.
We wanted our gyser to function like before.
After a few days again theybsaid parts are unavailable. So they will refund 1500/- after i refused to accept 1500/- they said we need to call venus (The brand) and ask them to visit and share report with urban clap. Its a strange thing that uc doesnt wantnto resolve my issue, instead wants to involve the brand. Anyways the case manager said they will bear the visit charge of the venus technician visit. And i have to go through the harassment still of scheduling the eng. Waiting for him. Its sad that uc is harassing us so much..
Now ive got the eng to visit our place from venus and he says this needsba lot of testing to check what has got spoilt during the service and re assembly done by uc.
What am i supposed to do now??? Itd like a huge mistake i used uc to just service our gyser.
I need a resolution immediately. Attached is the visit receipt and service request no from venus.
Also none of the communication is received on mail as i requested. No resolution till date. Even after venus said its unrepairable

Urbanclap cleaning professional has damaged my sofa and now they are not getting it repaired or giving any compensation for the same.
I have called them several times to get it repaired but they are saying we are unable to do so.
I have been in conversation with them many times and every time there is a new person who is asking for the whole saga again.
Now, they are not giving me any option to even call them. Top of this they have closed my complaint without resolving it.

I am most disappointed and irritated by the service provided by urbanclap. I booked for an ac cleaning/repair today morning. The technician came in and was working on the ac. Suddenly there was a spark and the external unit caught on fire. The technician was not able to explain why this happened. He had no knowledge on the ac at all. The external unit is completely damaged and it will cost a hell a lot to repair it by professional. When i reached out to customer service they did not help me at all. When i asked for insurance they said the technician was not "done with repair" but was "performing diagnostics" when the external unit caught on fire. This cannot be the case. The damage that has happened cannot be let go because of a technical term loophole. The damage happened when your professional was working on my ac. I am asking this for a simple part issue or anything. Your professional's work caused a fire and completely damaged the external unit.

I need a proper step to follow through to get the insurance for the damage caused and i want the procedure asap.

I have scheduled the appointment at 3rd-7am by paying the amount online. No beautician assigned and it is 8am. Requested call back morethan 5 times no one called. First time using the app and it willl be last time. No contact number to call and no one is addressing this. Nothing until now. I want to take this matter very seriously. I need to get refund for the money. I dont believe the website doesnot have a customer care number.
A friend of mine told it as good and my bad to trust. I paid 1847rs. I want refund now else i will take this matter to social media. Worst service ever. Even googled to get contact number, called the number and it cancelled. No one called
Booked on today 7am no one came, i need response right now

I have ordered for a haircut service scheduled for Mar 1, 2020 8:30pm IST. The service has not been fulfilled, professional is not assigned till Mar 1, 2020 9:25pm IST. Customer care is not reachable and there is no response from UrbanClap on automated callback request option provided in the designated mobile App. I want full refund and a complimentary service as a compensation to breach of promised service. This kind o[censored]nprofessional attitude was not expected from Urbanclap. My registered number with the company is [protected].

Inspite of 14leads no new suggestions. Complaints not answered.. No response from urban clap team. Refunds not given areas allotment not proper trial sessions as promised not paid. Showed zero amount even though there were bought leads.. Stopped sending leads. Kindly take some actions at the earliest.. Many must be facing this issue. Hope some actions will be taken.

My 9 seated sofa and 2 bathroom cleaning were rescheduled sometimes due to my mother in critical condition in fortis due to kidney failure and also since was din was engaged on 30th and there were lots of activities in both matters. On 13th i wanted the work to be done since there is a function in my house tomorrow with big gathering but gautam seal was always fussy and made me reschedule which is not the correct policy. Now mohsin called up to say that only sofa can be cleaned not bathrooms and this is not fair at all-9 seared sofas are costing only rs.1149 on spp then why should i pay more and why my bathrooms won’t be cleaned-bad impression on me o[censored]rban clap gautam seal fir non fulfilment of services-it seems the professionals will decide when and by whom i should get the work done. Please fulfil my project at the earliest - i don’t want to follow up more. Pkease assign a professional if 5* rating not like the 2 you have been assigning till now having 4.6-4.7 rating. How can you refuse services if there were serious hardships and due to your professionals incapacity to provide services when i wanted them?
Now they are not even allowing me to reschedule and the future dates provided are only 2 and rescheduling us failing every time-this is a cheating policy by the company. When their professionals deny rendering of services at the required time the company doesn’t feel it their duty to look into such matters even though e mail was written 2 days back on 13-2-20

It was awful experience with urban clap.. They charged me 600 +500=1100 for service of geyser... Thats on a very very high side.. They are just fooling people by charging damn high amounts for their services under various categories... Its better and far reasonable to higher local technician than getting in touch with them... Their customer care is also non supportive.. They don't mention properly in their app about charges, nor do their technician tell properly about charges. If you get geyser serviced... They will take service charge 600, labor 500 and extra for parts change... No clarity of charges. Big no no to urban clap...

On sanday 2 feb 2020 i booked a service for my samsung washing machine but the person who came to my house took spare part from the washing machine and sad that he will replace it but now its been 4 days and still he has not returned or replaced it. Now he is not answering my calls and completely avoiding me this is not a professional behavior. If you can not proved me the service, please return the spare part. I will get it done by someone else.

Dear urban clap,

We were working as a professional with you in the catogary of dry cleaning and laundry with company listed as stain less dry cleaners and laundry having registered number with you is [protected].

Hence, now you have closed the segment of dry cleaning and laundry, you must refund the security money and credit pending of the professional.

I have mailed several times for refund but no response from providers. I have already submitted my account details long time back regarding refund, but no response.

Kindly please do the needful in this regard at the earliest. If you don't want to return money atlest inform us once, but kindly atlest reply.

Regards,

Raja mahajan

Registered email i'd with urban clap is [protected]@gmail.com

Registered number is [protected]

Deep cleaning for inr 1500, 210 mins
Person leaves in 90 mins, urbanclap says will send replacement.

Then says, no replacement.
Call records available of start at 8:45 and end at 10:15. With picture of dirt sent to urbanclap whatsapp.

feel cheated and that advertisement is misleading. No customer service.

required resolution:
New cleaning person
Or
Refund

With my first experience o[censored]rban clap was amazing, lady was very well organised all kitchen cupboard, but then every new ezperiencwe was disappointment especially the fourth one. I booked for 4 hours to one bedroom apartment but i am fully disappointed now. We were not at home and i guess lady sat and watch tv. Because my microwave is still very dirty, my stool, balcony, windows. And although i put notes she did not follow them. My laundry is still inside washing machine even though i put notes to hang them. I put special cleaning clothes to kitchen and bathroom separately, burit all together inside vileda cup. Every time i have to give the instructions from the beginning even if working with same company which is meaningless. Additionally i am sharing my husband’s notes below; washing machine and dishwasher was even touched and emptied out, cooker is not even cleaned, microwave inside and outside is mess, 4 hours and vacuuming, swiping floors and cleaning the bathroom? We have all of their pictures as well to indicate.

A painting estimation has been provided by mr. Mangesh from uc for my 1bhk and an invoice generated for the amount rs. 6849 +taxes. However this invoice seems to be incorrect as mangesh claims the amount of 6849 inr includes tax. When i highlighted the discount to mangesh he told me a company like uc with such huge turnover cant change an app for a 6000 odd contract for a single client whilst i had requested him to provide me a corrected invoice.
I take this as a huge personal insult since uc has provided its employees the audacity to dare and insult customers basis the contracts and business they provide to uc. I would like to get this case resolved as a personal insult from uc
Action pointers from urban clap - written apology from urban clap on behalf of mangesh for the personal insult to the customer and not resolving the customer grievance
Ascertain that the invoice generated mentions inclusive of tax and not plus tax in the final quote provided

My ac servicing was done by urban clap technician.. He filled d gas n took 3300 from me.. But within a week my refrigerator stopped working again.. Finally it was repaired by godrej itself which cost 5700. Moreover i came to know that urbanclap's professional had damaged various parts of my refrigerator while repairing and i was assured by them that i ll get back 3000 as refund after submitting documents from godrej but later they denied to refund... Please help n take necessary action against urban clap for cheating customers

On 21st jan i requested for sofa cleaning service booked on 25th jan 2020and paid an advance payment for that as well, after 3-4 days they send the contact details of professional. Yesterday called up several times but didnt pick up also called customer care but no one responded call. Today morning the professional arrived and refused to clean the leather sofa as he was not trained for it, although mentioned in the app it includes leather sofaa cleaning. We called his senior ms meenal, executive operator was not ready to talk but on force she talked very unprofessionally also called up 2 other people but didn’t recieve any call back from them. To escape the matter the professional gave the refund of advance payment. But this behaviour is unacceptable. Making fool and this behaviour is extremely unprofessional that customer care is not ready to contact with the customer. Won’t recommend any to use this app. First train your employees how to behave and train your workers or else shut this app. Mentioning the service in app and refusing after arrival.

I had taken service from urban clap for installation of ac unit in bengaluru. While i paid through online but urbanclap said same not received and hence requested if same is paid by cash to their service person and later urban clap will refund the first made payment online in 3-4 days.
Believing urban clap and it’s brand i agreed their request but having sent lot of follow up emails and couple of calls with urban clap and their assurance, refund is still long pending.
I have shared all necessary documents and information to urban clap as per their request but still urban clap is not refunding.