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Urban Company Complaints & Reviews

www.urbancompany.com

2.2

Updated: May 24, 2026

Complaints 1544

Resolved

554

Unresolved

990

Good! Urban Company values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Urban Company step up their efforts to fully resolve all complaints 👍

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Urban Company reviews & complaints page 65

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Address: Pune, Maharashtra, 411048

Your mechanic visited in april, 2019 to repair double door whirlpool fridge and change the compressor and gas and charged around inr 6500 (Invoice number 13758). The compressor is having one year warranty as per provided bill. It worked fine till 20th aug and facing issues from past 15 days where in deep freezer its cooling but not on lower part. We called the same mechanic who worked earlier and now he is saying that another part is damaged...

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Website: Urban clap app

I had ordered a salon service and my beautician ritu dubey was suppose to arrive my place at 7.30pm. I called her repeatedly on the landline number that was sent to me on what's app. Due to disturbance in their line we couldn't hear each other. I had shared my live location from google map to help her.
My house is located in prime area on highway at signal where anyone even new in area could locate easily.
Reason give for cancellation of service is, she couldn't find my house.
Because of my urban clap appointment i did not opt for any other beauty service and now day before ganpati at around 8pm in evening she is cancelling the appointment and i have to celebrate the festival without doing my beauty regime.
Strict action should be taken against the beautician and the urban clap.

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Address: 110078

Website: [email protected]

I have hired painters from URBANCLAP in the month of November 2018 to paint our house. I have paid them full amount. But afterwards when we have shifted in December 2018, We found that the kitchen cupboards were untouched, those painters did not paint that area. I tried to contact them telephonically many times but every time I have been told that they were out of Delhi. When they would arrive in Delhi then they definitely come at our home to complete the work and even for touch up also. which they assured before starting the painting that they will touch up later if we need for. Now after 7 to 8 months that person by the name Sakib says that he has already left Urbanclap and we need to give a complaint to Urbanclap for the completion of our leftover work. Along with this the distemper on the roof of one bedroom has already ruined. Now you tell me Is this the professionalism and commitment of your company towards the customers. And inform me how and who will complete that work . Because its very small area and will hardly take half a day so no other painter comes to do this small work. I just want you to send somebody to finish that work and to check the roof also or else neither me nor any of my known to will take your services. This way you may loose your customers. I do not want any refund but just my work to be completed as soon as possible.

Waiting for your positive response.

Aug 28, 2019

Updated by Viru*50 Urbanclap — regarding non completion of work by urbanclap painters.

1 Review
Dwarka, Delhi, India
Viru*50 on Aug 28, 2019 Mark as Resolved

I have hired painters from URBANCLAP in the month of November 2018 to paint our house. I have paid them full amount. But afterwards when we have shifted in December 2018, We found that the kitchen cupboards were untouched, those painters did not paint that area. I tried to contact them telephonically many times but every time I have been told that they were out of Delhi. When they would arrive in Delhi then they definitely come at our home to complete the work and even for touch up also. which they assured before starting the painting that they will touch up later if we need for. Now after 7 to 8 months that person by the name Sakib says that he has already left Urbanclap and we need to give a complaint to Urbanclap for the completion of our leftover work. Along with this the distemper on the roof of one bedroom has already ruined. Now you tell me Is this the professionalism and commitment of your company towards the customers. And inform me how and who will complete that work . Because its very small area and will hardly take half a day so no other painter comes to do this small work. I just want you to send somebody to finish that work and to check the roof also or else neither me nor any of my known to will take your services. This way you may loose your customers. I do not want any refund but just my work to be completed as soon as possible.

Waiting for your positive response.

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Address: Ghaziabad, Uttar Pradesh, 201010

Website: Urbanclap.com

I took urbanclap's dry cleaning service to get my expensive winter clothes dry cleaned. I also gave specific instructions to the professional at the time of handing the clothes to him. To ky surprise when the clothes were delivered to me i found the expensive sweater totally shrinked and it's fabric damaged, button of the cost broken and put in on of the pockets, the over coat had stains on it. I was very disappointed rather traumatised to see the condition. I complained and asked for compensation since they have posted on their app that there is a customer protection of rs 10, 000 in case of any damage. Initially they didn't accept it but later they said they can pay 5000 only since i don't have the bill to prove the cost of the clothes damaged. I told them who would keep the bill for an year old item but they didnt accept and kept telling me only 5000 will be paid. I have suffered a loss of at least rs 40, 000. The sweater itself was of rs 30, 000 alone. I have also attached the pictures for your reference. These people even went to the level of lying that the customer protection is 5000 and not 10, 000. What i am seeing on the app is a technical bug as told by one of the person i spoke to. They are bug cheaters and have mentally given me lots of stress in last few days.

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Address: Flat no 808, N5, Narmada Apartment, D6 Vasant Kunj, New Delhi, 110070

Website: Urbanclap.com

Ac repair carried in may 19. Part replaced ac fan motor. Once again in aug 19 the same problem occurred & with zero support from uc i had to pay for the services & the faulty motor again. Spoke to supervisor, & sent emails to the customer support staff too with no positive response... Effectively urban clap is making money not making sure the professional staff who come repair can practically install any goods with no control on quality. The staff failed to understand that a customer is paying for the product twice in just 3 months... This is appalling & i still wait for a solution.

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Address: B-168 Pocket 6 Kendriya Vihar 2 Sector 82 Noida, Gautam Buddh Nagar, Uttar Pradesh, 201304

My sony bravia led tv had display issue. I hired a technician through urban clap. Technician took my t. V for repair and returned back in two days as per his assurance. However, when he left from my home i noticed the t. V display wasn't fitted properly from left side post that i called the technician to come and check but, he never turned back stating unnecessary excuses.

Aug 17, 2019

Updated by atiwar4 Booked another technician as advised by Urban Clap. He confirmed, the previous technician broke the side locks of t.v and cant be fixed now. Pathetic, i need this fixed..

Aug 18, 2019

Updated by atiwar4 No one has contacted me till now. Yesterday Representative from urban clap said the escalation Manager will contact...

Aug 21, 2019

Updated by atiwar4 Wow..my problem has been marked as Resolved and even I am not aware.. what a cheat... Two days back again a rep called have explained entire scenario (this was 5th time) i was explaining & then again same promise will call in the evening..since then nothing has been happened & no body contacted.. and guess what after reading this somebody will again contact and will again have to explain it.. seems like you people doesnt even log the complaint.. this is big Cheat and this is going to be escalated now to hire level in Urban Clap

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atiwar4

from Noida, Uttar Pradesh

Aug 17, 2019

I will give zero rating to urban clap. The t.v technician broke the side locks of screen while fixing the television. Pathetic

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Address: Ghaziabad, Uttar Pradesh, 201010

Website: urbanclap.com

I was assigned this person who came and repaired the ac (Changes the condenser of mu voltas split ac), charged around 6000 inr. Cooling was still not there after about a month use. After asking for the re-service same person comes and gives his personal number and asks me to contact at this number if cooling is not there after 48 hours.
He did not pick phone even after multiple attempts and when called from alternate number he tells that now ac is out of service warranty window.
When i asked him to complaint against him with urban clap, he mentioned there is no procedure in urban clap for such complaints and all service department is aligned with him and disconnected the phone.
With no options left i have to get the ac repaired with voltas.
Actually there is no procedure in urbanclap for complaints not sure how this company operates.
You can contact me at agrawal. [protected]@gmail.com or my mobile +91-[protected].

Aug 11, 2019

Updated by Hari Agrawal Service person name was Sundar Bairagi, so be aware of him

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Address: Rustomjee Urbania Azziano Thane west, 400601

Website: UrbanClap

My name is Hina Dhamani and I opted for women beauty package including rica waxing for hands and underarms from urbanclap on 04.08.2019.
The beautician used rica wax on my underarms and peeling off my skin completely along with the waxing strip resulting into torn skin, bleeding, painful arm which i am not even able to lift up now. Rica wax is meant to be used on arms only and is a prohibited product for underarms, still it was used by the beautician. Please take strict action against it.

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Chandra Padmanaban

from Chennai, Tamil Nadu

Aug 19, 2019

My washing machine stopped working so I called Urbanclap to rectify it on 9th August the mechanic said that the outer case is rusted and needs replacement I paid advance of rupees 2000 and till today the mechanic has not come I contacted Urbanclap help line and complained several times but the job is still not done

Chandra Padmanaban's reply, Aug 18, 2019

On repeated calls o helpline of Urbanclap the problem is not solved and I have lost rupees 2000which I gave to the mechanic on 9th August when he first visited me and promised to get my washing machine fixed in a couple of days I am at a loss as there is no help from Urbanclap

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Address: 400706

Hi,

I got my sofa cleaned thru urbanclap in the second week of july i. E. 15th of july 2019. Post cleaning the sofa started stinking very badly and it was impossible to even spend 5 minutes in the living room.

We raised a complaint to the service dealer as well as urbanclap. The agent came in after a week till such time we had a terrible time with the stink. The agent cleaned it once again but the issue was never resolved. Today, even after 20 days of cleaning it the stink is as it is. We are terrible upset with the professionalism o[censored]rbanclap and the service dealer.

The response has been very poor and we have decided to never ever take services from urbanclap ever. We have even told this to all our contacts not to take any services from urbanclap.

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I had opted for painting service from urbanclap for whch:

1. They exceeded the service completion date by weeks

2. Took the entire money in advance

3. Noone from company end paid heed to by call or complaints since no painter was working

4. They left one room unfinished without paint

5. Quality of the painting was such that it started coming off in 2 weeks and i had...

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Address: Mahek Tourism,290, shukravar peth, Ashas society, Pune., 411002

Hello,
I had taken passport support service from mahek tourism via urbanclap and paid 4600/- rupees to mahak tourism agent but i did not get any support or service which i have been promised and supposed to get, even after lots and lots follow up they did not served me.
So i have asked them to give my money back but but no one is bothering to respond.
Note i did talk to urbanclap support team and also had words with mahek tourism but i am still fighting to get my money back.

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Address: 711101

Website: UrbanClap.com

I had a infection after using urbanclap service. I want to file the case against the company for the service deficit.. Before paying it was showing we gets up to 10000 insurance for service deficit.. Now they are saying they will reimbursed the medicine in their wallet.. Who wil want to use their service? Worst experience one can ever had.. Won’t use this service again and i want the refund of the total amount i paid to them plus all medical expense plus the trauma i faced because of them..

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Nithixyz123

from Delhi, Delhi

Jul 23, 2019

There are no proper trained professionals in urban calp. Because of it my ac got damaged. I need a insurance claims for the same

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Address: Ghaziabad, Uttar Pradesh, 201014

I have ordered 3 services from urbanclap, as I value organized service providers. But unfortunately out of 3 services, 2 were not handled properly.
1) Called Electrician by UrbanClap to repair my fans, Paid him double the charges from local market rate. Electrician gave warranty of 3 months but fan binding broke with in 35 days again. Urbanclap didnt provide any assistance and simply said they provide help upto 30 days only. I tried to reach out to electrician but he simply refused to pick the call.
2) Termite control - same as above, I got a verbal assurance for 1 year but termite returns in 45 days post service provided.. neither UrabanClap or service provider is ready to help.

In Short it seems urbanclap is just a broker between customer and fake service provider and get the commision but dont care of quality of service provided.

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Address: 411027

Urbanclap team has asked me to buy credits and after that my account will be activated.

Its more than a month my account is not activated and they asked to to refund the amount which i paid, but they are not initiating the refund..

I have submitted all the required documents also.

No one is responding on their customer support as well

Such a fraud company urbanclap

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Address: 570068

This in reference to TV repair service booking on 22nd Feb 2019 with Urban Clap. Based on my service request urbanclap assigned their partner Aravind for service. Aravind checked the issue and informed us that led backlight need to be replaced, he offered two options: 1. Just repair if led with price of Rs 3700 and no warranty. 2. Change the complete led backlight at price of rs. 6200 with 6 month of warranty. I had selected 2nd option, after the repair aravind had given me invoice with written warranty of 6 months for the spare part (led backlight of tv) The TV is facing the same problem again in june 2019 i.e. LED lights which were replaced is not working working. Since the spare part had 6 month if warranty, i contacted urban clap to avail the warranty, they refused to tale any action and instead asked me to contact the partner directly. I contacted partner explained the issue, he refused to change the spare part. I tried calling multiple times he is not responding any more. I expect urban clap to take responsiblity as the invoice has their logo. Please find the attached invoice copy & service details for your reference.

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Address: 390/1,SECTOR 44-A CHANDIGARH, Chandigarh, Punjab, 160047

Website: URBAN CLAP

I requested for repair on 30.07.2019. The mechanic came at 7 p. M

Instead at 1 p. M. He declared the capacitor defective and replaced it with new one but in two pieces. He charged rs. 850 /- which was paid to him in cash. I got the capacitor checked from market which was not defective. I was thus made to pay for part which was not defective. Please look into the matter and refund the amount to me.

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Address: C 22/9 Sector 57, Gautam Buddh Nagar, Uttar Pradesh, 201301

We have made a complain in urban clap, regarding cooling to problem, urban clap engineer came and visit the problem, according to him expense will come approximately 16000, we have done the payment but still my one ac is not in function, and when urban clap engineer come to visit it, they listen new story in daily basis, so i request to you kindly provide the solution or refund my money. Because we can not afford much money on same.

Jul 09, 2019

Updated by [email protected] We have made a complain in Urban clap, regarding cooling to problem, Urban clap engineer came and visit the problem, according to him expense will come approximately 16000, we have done the payment but still my one AC is not in function, and when Urban clap engineer come to visit it, they listen new story in daily basis, so i request to you kindly provide the solution or refund my money. because we can not afford much money on same

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Address: 500090

I given a call to urban clap for repair of top load washing machine and they have sent technician by name suresh to repair the machine but the technician charged 6500 and changed the mother board and balancing rods but the problem was not solved if we call to that technician he is abusing over phone and says that where every u want you give complaint

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Address: 97 Lumbini Apts, Sector - 14, Kaushambi, Ghaziabad, Ghaziabad, Uttar Pradesh, 201010

On 7th June 2019 I booked a complain in urbanclap for repair of my top loaded LG automatic machine. The person from UC changed the water inlet valve and charged me Rs. 1000 for it which I paid in cash. Later when I Saw the rate list on UC site, the price of water inlet is only Rs. 500. This is big cheating to poor consumers done by double charging for particular equipment. I would like for refund of Rs.500 from Urbanclap

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Address: 500059

I purchased wardrobe from ikea and based on their suggestion logged a request with urban clap for installing the wardrobe. The engineer visited and assembled the wardrobe however he has not done his job properly and said that product is faulty and took the installation charges... Its been 10 days and both ikea and urban clap call center people are saying that they will fix the issue but there has been no concrete solution... They are just worried to sell product but there is no effort on customer service... Being such a reputed company's i expected much better service and support i can be reached at[protected]... I am registered in urban clap with [protected]...

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