Urban Company Complaints & Reviews

I used urbanclap for booking my oven complaint on december 4th. They took my onida microwave oven board for repair and they told me it would take two days to repair.

After 4 days, i called technician and it was still not repaired and he wanted to try and asked for 2 more days.

It's been more than 20 days now, there is no response from him. That number ([protected]) to which i called is now not working.

I tried emailing their help desk but they mailed me saying - we are temporarily resolving the ticket – 2628107. This i got when i provided all information to them, not sure if it was autoresponder.

Please look into this matter. I want my microwave repaired or let him come back and return the oven board immediately.

Urbanclap complaint ticket number - 2628107
Technician number - [protected]

Thank you
Satya
Visakhapatnam, chinnamushidiwada

This company provides all sort of fake promises to the customers. Tv and youtube advertisements are just to attract the customers. They always send a msg rs.10000 insurance will be added to the service but it is not true. No insurance incase of any theft or any items missing from your home while availing their service. These people hire executive without even checking the workers criminal background. They say they have experiencd people workin on differnt services but it's not true. They just provide training to anyone and claim they are an expert.

I lost a valuable electronic product while a cleaning service from them. The cleaning guy looted it and claimed innocent. Urban clap just said am sorry. No insurance, nothing.

I book a washing machine service two days back for today at 10:00 a. M. To unlock today's date recharge mi 49 rupees for the confirmation and also send me a confirmation message for the booking confirmed and assign technician. Today morning at 10:00 a. M. I receive a call from them saying that they do not have the technician and they will not be in the position to serve me. I told them what is the point of a customer paying a booking advance it's just to be make sure that the the services will be done. The representative call me back from urbanclap and without my consent hi cancel my request and initiated the 49 rupees refund in my account. I have recorded the line while speaking the representative and in which i am very clear that i am not giving the consent to cancel my booking the representative on the other side said that i can take an action against him. This is not the first time urbanclap has done this in fact it is a third time the same story. This kind of service is not acceptable to me or to. Any consumer. Attaching the messages send from urbanclap.

Urban clap service guy "asad khan" fixed our refrigerator in july, 2019 and charged 2749/- and after 3 months, the refrigerator had broken again and is making loud noise all the time. When i spoke to them some case manager "priyanka singh" said they cannot do anything as it is out of warranty now. I paid almost 3k for like 3 months. Would like to raise this issue against urban clap and its services.

Hi, i'm very upset and angry with service. Our need to fill the gas in the ac however the technician initially cleaned and did fill up the gas. Once he left, when we turned on the ac. Water coming out from the front window. Which we never had. And he also taken the screw and clamp at the side of the ac. I trusted mostly and every month i'm taking various service from the urban clap application. I suggested to my aunt about the urban clap and then she availed ac service. Which was very frustrated. Kindly take action. I'm also attaching the photos of the ac.

Technician took the grinder from my home two weeks back. Now no reply from technician and from customer care. Every time when i call the technician he is telling that he will return it today. But after that no reply from him. When i ca customer are they are telling that not able to trace the technician. They just ignoring the complaint. So i request all those who are reading my complaint. Please don't use and trust urban clap.

Got a service for washing machine which is four years old siemens front load fully automatic from urban clap services, the technician came said the motor is a problem andreplaced the motor charged me 5000r and said warranty for one year. now the problem has recurred in 5 months and the technician is not responding to the calls nor urban clap app request is attending to my repeated attempts

A bunch of four unprofessional and non-uniformed personnels arrived at our place who not only messed up everything but some doors, tiles, wooden planks etc were damaged irreparably. As I understand, there is an insurance of Rs.10000 against such damages. Our sofa was cleaned with Nirma washing powder instead of with shampoo as promised.
The company refuses to refund the money and to entertain any insurance claim. I really do not know what do in this respect except to just forget about it.

I booked bathroom cleaning service 3 days in advance with advance booking payment. The booking was duly accepted by the company for my desired date and time slot but no service person were assigned for it and no one turned up even after 5 hrs past the allotted time. There was no response or update from the company and there no option to call customer care from the app. The option for call back was tried multiple time but no one called back. This request was cancelled saying person not available and even my advance was not refunded back. This is a cheat company making money like this.

I booked a kitchen cleaning service on 21st oct 19 for next day.. I went to the app for booking and saw that the booking slot is available for 22nd oct 2019 at 11:30 hours. They charged extra 49 rupees for the required date booking. I paid amount of 49 to book the slot.

On 22nd since morning i started preparing my kitchen for arrival of the cleaning team. I emptied my kitchen completely and scheduled the day accordingly. But at 11 am i get a call saying sorry mam today no professional is available.

My all kitchen is out.. This is like an mental shock to me. Now i am not getting anyone to clean at last moment.
I can't wait for one more day as my all grocery is out in open and will get spoilt plus i planned my week accordingly.

Would request you to take strict action against them. They charge for booking and did not provide the service.

I registered for urbanclap services with rs. 500 annual membership to avail a 15% discount on subsequent bookings. The first service was offered well. However, when i tried to initiate the second booking, for every service that i selected, it showed an error saying - professionals registered under this category are not allowed to book this service.

I tried to reach out to their customer care number multiple time - which appears switched off always.

Their toll free number, when called, doesn't exist.

There is no point in making the customer pay for annual membership if you do want to allow them to avail future services!

Bathroom cleaner stole my fire tab i have given complaint to the urbanclap team they said me that they will resolve issue two days they said that professional is not lifting their calls and he blocked their numbers they will go to the cleaner residence and find my tab after two days of this drama they said cleaner denied of the accusing so they can't do anything i[censored] want u can proceed legally. They will support the workers even though they have done bad things for their reputation fake company fraud people i will never recommend urbanclap

Hi

Posting an incident about theft which happened during cleaning process via Urbanclap.
Date:10/10/2019
Incident : Sofa and carpet cleaning was completed by 2 folks sent by Urban clap in about 1.5 hours between 1:00-2:20 pm. At around 4:30, I observed that my samsung smart watch was missing. After searching all over, I observed the last sync time of watch with phone marked at 2:22 pm. That confirmed the suspicion that urbanclap cleaner had picked it up after cleaning.

I have already shared screenshots about last sync time with urbanclap. They have asked me to proceed with further legal complaint!
Is this the way they plan to help?
What kind of background they are doing ?
Why did the send 2 people when their contract talks about one person to be sent?
How are they going to reimburse me ?

This is to inform you that mr. Ashok vashisth, owner of m/s. Leo packers & movers and m/s. Jet domestic packers & movers, has cheated me and most of the clients. He provides fake addresses in google sites and in all websites. He has cheated me by not giving my dues amount of insurance premium. When i searched his address on his web site, then i find that he has given fake address in all. He has given ads on urban clap for household goods shifting and cheated the clients. I am also registered customer o[censored]rban clap and mr. Asok vashisth cheated me also. I have also sent him legal notice regarding this but he has himself protect him by giving fake address. Kindly take action against him and block his ads on urban clap otherwise i will take legal action against the urban clap also... Dev vats (Advocate) dwarka court. Cont. No.[protected]

Pathetic service. Irresponsible staff. Poor management. Never do any service with them.

I had asked for painting services with urban clap. They took all money in advance and we were chasing them daily for getting work done. Daily you have different labour and supervisor.

Highly unprofessional services. Would not suggest anyonento take their services.

Urbanclap is providing very pathetic services. Even their customer care are also pathetic and never understand customer problem.

We are very embarrass with service and response of pathetic services.

She make my wife face worst also and also not looking good.

My wife also not able to go out of home due to this.

We have take services of some one from outside.

They have attacked sentiment of customer which is very painful and also making disappointment.

We said them that their complete service which is providing by bhavan is pathetic and unprofessional which is not accepted by us.

We feel that in case customer is giving some feedback their customer care is also not accepting which is case of going downward of company.

Customercare is very pathetic and unprofessional. We feel that we neednot take services again o[censored]rbanclap due to their unprofessional in nature.

On friday - 28th june 2019 - i had booked urban clap for beauty service.

As per my package to get hands waxed i had opened apple watch and kept on table in the room where service was done. After service i paid beautician and when i went back to table i found the watch was missing. I have called to enquire from seema but she refused to admit this so i contact urban clap help support but they are useless all they did was fooling me all these while saying we are looking into this.

After one month of complain they are calling me and telling we called beautician and checked her bag but could not find anything is this not ridiculous to take this action after one month.

They are even supporting her to give more service and all that employee seema is getting courage to steal more and more.

They blocked my number from app so i cannot comment on their service but when i open app i see other customers have also faced similar experience (I have uploaded their comments).

I feel so helpless and cheated for calling them home to give service

Worst experience of my life! I have been shifting homes intra and inter city, however the mental torture that is caused by progressive packers movers is just of next level. These are extremely unprofessional and unethical bunch of people.
I trusted #urbanclap and appointed progressive. It was a big disappointment!

Below are the details:
Date: 6 oct 2019
Shifting from mumbai to bangalore
1. Separate container: we paid for separate container (Almost 20% premium), however when the luggage arrived, there were 50+ boxes from other party. Our furniture was unloaded and loaded again in transit for making this adjustment. This must have caused damage to the goods!
This is unethical and unprofessional

2. Delay in delivery - loading happened on 28th aug 2019; the delivery was planned for 2nd oct 2019 (A holiday); however, the goods were delivered on 4th oct. My entire family 5 people (Includes 81 year old father-in-law) stayed in hotel for 3 days.
Reason for delay according to this company is delay in payment. I made 80% payment on 30th oct 2019. They never mentioned that truck dosent leave mumbai if payment is not made. They waited for me to ask the status and then gave this stupid reason.
Unprofessional and unethical again!

3. Delay in pickup:
They delayed the pickup of the furniture to be sent to pune 3 times. Not once they proactively informed us so.
Even the pickup of other goods to be sent to bangalore was delayed by 3 hrs

4. Poor planning and packing skills
The packing material they carried was insufficient, many of the furniture and other items were just loaded in the truck without any protection. This after visiting the home 2 times for planning the movement!

5. Multiple people asking for the payment:
- everyone you interact asks for payment.
- the truck driver that came for unloading didn't unload for 2 hours; he asked for the payment! If its between me and progressive, why i have to deal with the driver. Multiple phone calls needed to resolve this.
- again the car-delivery guy asked for payment.
- then someone unknown from progressive calls and says your 20% payment is pending. All this even before i see my luggage!

6. Damages to furniture and crockery
There wasnt a single furniture item that was withount damage.
Damage was not just aesthetic, it was structural as well.
Regardless of accepting this fact, there were persistent calls for payment.

7. Unresponsive and irresponsible managers
- if you start giving them details of issues you have, they hang-up
- if you ask for the proof when they mentioned that truck dosent move out of mumbai if 80% advance payment is not done, they say you are threatening me and they hang-up
- if you sent whatapp for the proof, they never respond
- not once they proactively call and give you any status. If you deal with them, you will have to run behind them.

To sum it up, my family has to go through a lot of trouble in past few days. There is no monetary compensation that can mitigate that!

I would never recommend urbanclap to anyone. Used their services for the very first time with my logged in mobile number. The beauty services which they promised was bot apt. Keeping that issue aside, my payment got cancelled twice and was successful the third time. Both the unsuccessful payments went thru urbanclap but the appointment did not happen. The incident happened on 3rd pf September and till date Urbanclap has not refunded my money back. Wrote to them on their help email only to get the ticket closed after a few days citing i have not replied back whereas in reality i have sent prompt replies. Its been nearly a month and no refund yet. Instead urbanclap has been asking me to share my bank statement in pdf format that too till today. I do not understand why I need to give you all these details. Urbanclap you share me the details if you have initiated a refund and also interest along with it for wasting my time and effort. This is a very stupid scam. Till today my complaint has not been resolved and none reached out to me.

I have booked an appointment on 10th september 2019 for an electrician on urbanclap. While booking, the platform asked me to pay 150 rs. When i tried to book after the payment, it said "booking not successful", but my money got deducted. The refund policy says 5-7 days but it's been 11 days. The money has not been redunded yet.
Registered mail id : meghanavs.[protected]@gmail.com