Urban Company Complaints & Reviews

Urabanclap accepted the request and inform that they will assign the technician befor one hour. Before one hour i got sms that sorry we are facing issue and we will assign technician in next 30 mins. Even after they did not assign. After that i got a call that sorry we can not take your complaint today. It's not good because i was waiting and i did not ask any market technician because o[censored]rbanclap. Now they denied at end moment. It's decreasing the urban clap market value because no one will suggest to go with urbanclap.

Please look into this issue on serious note.

Thanks
Mukesh
[protected]

I have ordered for A/C service on 14th May2018 on www.urbanclap.com and technician has come and was charged Rs 2749.
This included visiting charges of Rs249 and remaining amount for Gas leakage fixing and Gas refilling! During the work, I was told that they would provide 3MONTHS of WARRANTY!
After 1week, the A/C has stopped cooling the room. On 23May2018, raised complaint and was given ticket number 966729 and said that I would be given resolution within 24hours.
But till now received neither any response nor any update. Ihave reached more than 5 times, but still no result.

I had some problem in my house's water system. I contacted urban clap for the same and for the first time. The plumber came twice and the problem did not solve.. I paid 508 in total which on after so many calls the urban clap people returned to me in my wallet. Thinking that its fine i will use it in future. But to my surprise its not in my wallet anymore. I have no idea when did u guys steal my money. U guys are totally thieves. And u just have to steal people's hard earned money. I am never gonna use this service and also i will recommend my friends and to every person never to use this service. I want my money back. Did you guys understand. Such a pathetic app and the people are even more so that they do not even think before committing the crime. Go to hell and return my money.

Revert me on kirti.[protected]@gmail.com

Just check my account and return it asap.
Kirti budhlakoti

I took salon services includin wax & menicure + pedicure on 4th may 2018 afternoon. Next morning i got up with acne all over my skin with yellow puss.
I immediately contacted urbanclap and it more than 24hrs for them to revert. On 6th may gagan cce too my case and promised me dermatologist call next dat early morning. I waited until 6pm and called back, this time pavitra took my case and tried to connect to dermatologist but she failed.
I have been through a lot and i couldn't see any help from urbanclap who has put me into this situation.
I finally dot a call from dermatologist on 12th may which was of no use.
Untill now i didn't receive any update from them as to what product was used.. No refund.
Pathetic after service and worst quality control.
I wish to file a complaint against urban clap.

Myself dr. Pallavi nanda and i am disappointed to the core regarding the services provided by urban clap and seeing your unprofessionalism. You give such big big advertisements regarding your services and we are the customers suffering here from past one month. The a/c guy do not respond well and the service is so poor and again we need a guy immediately for the repair. But we are not able to contact. We also cannot contact you in person as your connectivity with the phone no. Is also poor. If immediate action will not be taken i will take this matter into the hands of consumer court as we have already spent a lot of money on this.

Ten days ago i call for my window ac service, n there i get to know that my ac is out of gas also n they put a gas in few sec which makes me doubt n charge of 1850 which is quite expensive n gureenty for 3 month, i can’t believe after 10 days of now my ac air is comes out very hot n i guess the gas is leaking also. This was my 1st n last experience from urbenclay with very unprofessional work.

I had asked for dry cleaning services. Firstly, the professional that urban clap assigned for me came 4 hours later than the time slot i had chosen for the pick up. And after that, even the delivery has been delayed continuously. It has been a week and i still haven’t received my clothes. The urban clap customer care is completely useless. Apparently, they can never “reach” the professional when i raise the concern. And the professional (Fabfresh) keeps postponing the delivery every day. It has been a terrible and frustrating experience to work with both, uc and fabresh.

Worstest experience ever!
This is not an alert but purely a warning, don't use urban clap salon services.
Neither the professionals are trained enough nor the products are verified. Professional burned my mom's face by using a bleaching cream and when my mom started itching that professional refused to remove that cream instantly and within just 2mins of applying that cream her chin totally got burned with spots on her face my mom removed that cream forcefully by herself. These are not at all professionals who use their foolish brains at the time when customer is continuously complaining about a problem and shamelessly that professional is still saying kuch nai hua h maam!!!
They charge twice and thrice the amounts we are paying to other salons and still this is the bloody situation!
Be aware!

I contacted sanil asrani for photoshoot of my baby. He is running a company in name of photogenius photography based at borivali mumbai. He charged 6500 for the shoot and said to deliver 50 edited pics in a week. More than a month has passed and inspite of regular follow ups he is not giving the pics. Also he is now not receiving the call nor replying to message. Pathetic person and unprofessional behaviour. Please help and take strict action.

I regret to inform you that your service was awful. I started facing issue after first service from urbanclap of indoor unit water leakage.
Your first technician around 3 weeks back when he did servicing mentioned that gas is less in compressor of the ac and he refillled the gas. I paid him 2000 rs. That time.

After his service indoor unit started leaking. I raised complaint regarding same and after chasing 4 days your second technician visited yesterday and he again mentioned that gas in compressor is less
But his equipment was showing proper gas. I questioned gas is proper as per your equipment, he said his equipment is not working properly it shows 20 psi more. This really surprised me.

I said that around 3 weeks back only gas was refilled but he said no it is less and asked me to call the first technician and get it checked. I called first technician as i was having his number, he came today and said there is no gas at all in your ac compressor.
This just shocked me because yesterday night it was 52 psi as per his equipment, within a night how was it possible.

So i can bet that last night intentionally your technician has loosen the port so that gas can leak. I am very disappointed by this service from urbanclap and will never ever book any service from you guys.

I will get my ac fix by voltas service center people always in future. It was my bad that i called urbanclap.

I have taken service from urbanclap for a. C service. My a. C was not producing cooling air. The technician told gas is empty and water leakage will be there. He did all and did regular service too. He took 3000 rupees and left. Before he left he asked me to switch on the a. C around 5 p. M. Also he told me to call him if there is any issue.

On switching the a. C at 6:30 p. M. The unit was working as before service. Still cooling is not coming. I have been calling the technician and urbanclap but nobody is picking the call. I would suggest not to take their services.

This happened on 27-april-2018

Booked ac repair service on 19th april 2018, assigned one mr. Shan khan, they first took the stabilizer saying it had a fault, charges 700/, then next day took pcb it had a fault charges 1500/, with it they took away the remote and the plug top for verifying the fault.
Next they said motor is to be repaired, finally motor is to be replaced, now they say cant procure the motor, you arrange it yourself.
Have now booked the complaint with samsung, and requesting mr. Shan to give back the remote and the plug to enable the next technician to rectify the fault. Answer i got is will send the remote and the plug once technicians are free, meanwhile the samsung technician can work without these as all technician are used to working without these.
Throughout the episode the entire follow-up was done by me, many calls in a day, many times they would not even pick up the phone or call back.
Very deplorable attitude, will never ever call for urban clap or recommend.
Have made many complaints on their customer care number

I opted for water filter repair at bangalore for kent... The assigned guy is try called mr. Naveen whose mobile # is [protected]. The gentleman arrived and tested the kent filter and fixed it. The root cause he told is wrong connection but if was a wrong connection then how was it working so far. Anyways, filter was working and he left after taking 5* in the app but as soon as he left it stopped working again in another 30-40 minutes. Upon calling, he promised to come tomorrow to fix it but he didn't. When i made follow up he spoke arrogantly and straight away denied after 2 follow up to come and look the issue. He suugested to log another request with uc so that someone else will have a look and i need to pay again. The behaviour was so rude that i couldn't even able to speak to him, it looked like that getting 5* is the only motive and once it is done their attitude is to go to hell...

I tried calling their customer care but i couldn't connect to the executive even after waiting for 30 minutes.

This fraud company is only bothered about getting 5* by hook or crook... They are least bothered about customer.

Regards
Ravishranjan

I booked a beautician on 17th April 2018 for waxing, detan, and nail, cut and polish. Detan and nails we're done right.

But the waxing lead to removal of skin and wound on my hands and legs. Attaching the photo for the same.

The beautician made me give the feedback there and then with 5 stars. But I can't find any option to edit my feedback. So, complaining here. Kindly look into matter. I demand a refund.

Hi,
Had registered for an electrician on 13th april 2018. While he was checking the motor, suddenly the start board got fire and the entire switch board, start board was on fire in the kitchen.
The electrician himself set off the fire.
I had to see another electrician where i had to spend around 4000 rupees for the motor repair and the replacements.
When i claimed for the damage caused, they gave excuses. One of the urbanclap manager called me on 18th april and put on an conference call with the electrician. He said insurance is given only for the damage caused. Now am wondering whether 4000 rupees spent on motor and replacements, was it not the damage???
They didn't give any convincing answer. Very very disappointed. Also i had newly painted my kitchen. Due to the fire caused, the kitchen is all in vain. Who has got to pay for all the damage and the inconvenience caused???
I told the manager, i will escalate the issue. He showed no concern nor interest. Very poor service.. Had to undergo huge loss. Expecting urbanclap to take this issue seriously and compensate my loss.
Waiting for the response asap.

I booked in urban clap for 2 ac service. Two minors approx 15 years came and asked me for service. I was surprised how this kid gonna service. But i still gave them a chance. They were not even able to start the ac as they were not able to understand how to get it unplugged from the stabilizer. They were making calls and video calls to understand something from his boss i guess. They also were not able to get the ac down from the wall. After 2 hrs a group of 4 people came to help them.in all now there were 6 people at my home for service. It was chaos. I could not understand where to focus. All of a sudden they said there is leakage in ac pipe. So we need to remove all the gas and do welding and then fill gas back. I said if needed do it. They said you have to give 2000 cash and not through urban clap. I agreed to that as well.in course of time, i don't know when they reached another room and started filling gas in another ac as well, which was completely fine. They said there was low gas, so we refilled it and we charge the same amount for this ac as well. I was helpless and had no option other than to agree as they had already started ingesting gas. Later my compressor went faulty and company guy said that it went faulty because of over ingestion of gas. I am following with urban clap guys but they are not helping out.

We requested for our ac service, your person came on time but there was a minor problem in our split ac your person opened the whole ac to identifi the problem and told me we will resolve your complain within 24 hours but since yesterday the ac is still in open condition when i contacted the same person mr sahil he said we need indefinite time to resolve the problem, we can’t give you any fixed date or time more over he said ‘ if you want to make a complain do it’, it is very unfortunate and helpless situation for me. Please suggest.

Hi i m shweta i booked for my wedding a parlor artist photographer n a mehndi the mehndi was so worst n parlour girl she came to dress up mi n she is telling me that some1 robbed her makeup kit n she just make me reedy how she feel n for respestion she wasn't there to make me reedy n i hv done with full payment n the photographer is not giving my wedding album form nov n not pickuping the cl also i hv done with his payment also n nw he is...

I hired urbanclap for wet servicing of voltas 1.5 ton split ac. While the professionals were doing servicing, ac caught fire and entire room, including mattresses, curtains, bed and sofa were set on fire. Even my apple macbook caught fire. We inhaled lot of soot and unburnt particles, which deteriorated our health. It was a huge financial as well as health losses. Your team closed the issue as reaolved, without even informing me. But i want urbanclap to bear the responsibility and took liabilities for the losses.

Hi, i am monica. I hired an interior designer from urban clap by the name of the company ' tyagi and sons solutions' and the hired person name is - ashwin tyagi, who stays in indrapuram, his phone number is - [protected].
He took somewhere 1.5 lakh from us and the work quality is not of even 70k. The carpenters are all local, no idea what they are doing.
Being an interior designer there should be proper steps to complete a project, like draw the pattern and jotted the needs what customer wants.
We hired interior designer from urban clap to avoid hassles, however opposite happened. We used to visit every week and every time we were end up explaining what we want.
Our home project is still not complete, the work is pathetic, no finishing at all. It seems like they somehow managed to do the things.
Please, i want some compensation on it and please urban clap, we trust you and your worker. Please hire experienced people with appropriate skills.

You can contact me on [protected]@gmail.com