| Address: Bikaner, Rajasthan |
Sir/Madam,
My brother, Rajendra Sharma, Rani Sir Bas, Bikaner has purchased one "Memory Craft 200E machine" from Gurunanak Enterprises (India), Station Road, Bikaner vide bill No. 1434 dated 13.06.2018 for Rs. 53, 000/-. After two/three days of its installation, the machine started giving trouble and he lodged the complaint. However, your technician visited set right the problem, but again after two days the problem occurred. The problem is occurring very frequently which gives an impression that the machine is having some manufacturing defects and needs to be replaced. My brother has lodged complaints with your dealers many a times e.g. on 29.06.2018 i.e. after 15 days of its purchase, again 03.07.2018, 18.07.2018 (complaint No. [protected], [protected] etc.). Is it right; Is it appreciable for a internally known company; then what is the use of going in for "Usha" brands ?
I am very surprised that a company of international repute is not heeding to replace the said machine which is having a manufacturing defect due to which it is regularly giving trouble. In my life, I have also used the other appliances of "Usha", but never faced any problem for years together even after warranty period, but in the instant case my brother is facing the problem from the day when the machine was installed which is not appreciable. "Usha" is known by its brand name, not only in India, but it is of international repute. I am also surprised that your dealer at Jaipur, who might have fed up with noting down the complaint of a particular customer i.e. my brother once or twice in a week, has blocked the mobile No. of my brother which is not desirable from a Company of international repute, like you. I am writing with great dismay that if this is the attitude/behaviour of the Company''s dealers or the Company itself who are not genuinely dealing with the problem and not ready to replace the defective machine, then it is not worthwhile to recommend the products o[censored]sha.
Through this letter I request you to kindly replace the machine at the earliest so that my brother does not face problem, otherwise we shall be constrained and will have no other option except to go to the court for sorting out the matter as it is hardly one month's time and the machine is not working as per the standard norms of the Company itself for which the Company would be held responsible for all the losses/damages/expenses likely to be incurred on this account.
Thanks,
M.P. Sharma
email : taxadvocate.[protected]@gmail.com
Jul 26, 2018
Updated by MP Sharma1956 Sir/Madam,
My brother, Rajendra Sharma, Rani Sir Bas, Bikaner has purchased one "Memory Craft 200E machine" from Gurunanak Enterprises (India), Station Road, Bikaner vide bill No. 1434 dated 13.06.2018 for Rs. 53, 000/-. After two/three days of its installation, the machine started giving trouble and he lodged the complaint. However, your technician visited set right the problem, but again after two days the problem occurred. The problem is occurring very frequently which gives an impression that the machine is having some manufacturing defects and needs to be replaced. My brother has lodged complaints with your dealers many a times e.g. on 29.06.2018 i.e. after 15 days of its purchase, again 03.07.2018, 18.07.2018 (complaint No. [protected], [protected] etc.). Is it right; Is it appreciable for a internally known company; then what is the use of going in for "Usha" brands ?
I am very surprised that a company of international repute is not heeding to replace the said machine which is having a manufacturing defect due to which it is regularly giving trouble. In my life, I have also used the other appliances of "Usha", but never faced any problem for years together even after warranty period, but in the instant case my brother is facing the problem from the day when the machine was installed which is not appreciable. "Usha" is known by its brand name, not only in India, but it is of international repute. I am also surprised that your dealer at Jaipur, who might have fed up with noting down the complaint of a particular customer i.e. my brother once or twice in a week, has blocked the mobile No. of my brother which is not desirable from a Company of international repute, like you. I am writing with great dismay that if this is the attitude/behaviour of the Company''s dealers or the Company itself who are not genuinely dealing with the problem and not ready to replace the defective machine, then it is not worthwhile to recommend the products o[censored]sha.
Through this letter I request you to kindly replace the machine at the earliest so that my brother does not face problem, otherwise we shall be constrained and will have no other option except to go to the court for sorting out the matter as it is hardly one month's time and the machine is not working as per the standard norms of the Company itself for which the Company would be held responsible for all the losses/damages/expenses likely to be incurred on this account.
Thanks,
M.P. Sharma
email : taxadvocate.[protected]@gmail.com
