Usha International — Service issue | |||||
I have raised service request issue on 10th of April2016. No one turned up and I have been continuously calling customer care to get their excuses.after5 days of struggle call got escalated to floor supervisor Ismail who turned out to be worse than their regular callers.he assured me of sending technician and calling and updating me the following day but he never bothered. Again I started calling cust care and after 2days got Ismail again as floor supervisor. I was surprised to knw tht they have closed my request and he mentioned he will reopen it. I had to blast him and he gave me Bangalore service Incharge Niranjan number. Called him and as usual he promised me immediate resolution but nothing hapenned. He is not answering my calls now. Called cust care I got another floor supervisor Sheetal and when I asked her escalation metrics and narated the whole experience she gave me regular cust care email id and mentioned she doesn't have ny other detail and hung the call. Its been worst experience and none of them provide any solution nor provide right person details. Was this information helpful? | |||||
 3 Comments | |||||
Comments
Dear Customer,
Kindly let us know the product that you are facing an issue with, as well as your contact details as this will help us resolve your issue at the earliest.
Warm Regards,
Team Usha International.
Kindly let us know the product that you are facing an issue with, as well as your contact details as this will help us resolve your issue at the earliest.
Warm Regards,
Team Usha International.
Team Usha International,
The product I am facing issue with is USHA Fontana fan. You can contact the people I have mentioned in my complain who belong to your team. Mr.Niranjan, Mr.Ismail, Ms.Sheetal these are so called irresponsible Service head/managers of your company. My service request number is:C[protected] RefNO:6580 & C[protected] REf No 5193. If you check your records you wil get all details and you can contact me
The product I am facing issue with is USHA Fontana fan. You can contact the people I have mentioned in my complain who belong to your team. Mr.Niranjan, Mr.Ismail, Ms.Sheetal these are so called irresponsible Service head/managers of your company. My service request number is:C[protected] RefNO:6580 & C[protected] REf No 5193. If you check your records you wil get all details and you can contact me
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+91 12 4458 3100
Plot No. 15, Institutional Area, Sector-32, Gurugram, Haryana, India - 122001
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Usha International — Air blow (fan speed) of usha efikas tower fan is very low.
I am from Bangalore, recently bought usha Efikas tower fan. The product is not up to the mark. The air blow(fan speed) is very low. It's highest speed is equal to lowest speed of a ordinary brand table fan. Don't waist your money on such products . it is better to buy a ordinary table fan from a local market.