Usha International — Service issue

Address: 560027

Website: www.usha.com

I have raised service request issue on 10th of April2016. No one turned up and I have been continuously calling customer care to get their excuses.after5 days of struggle call got escalated to floor supervisor Ismail who turned out to be worse than their regular callers.he assured me of sending technician and calling and updating me the following day but he never bothered. Again I started calling cust care and after 2days got Ismail again as floor supervisor. I was surprised to knw tht they have closed my request and he mentioned he will reopen it. I had to blast him and he gave me Bangalore service Incharge Niranjan number. Called him and as usual he promised me immediate resolution but nothing hapenned. He is not answering my calls now. Called cust care I got another floor supervisor Sheetal and when I asked her escalation metrics and narated the whole experience she gave me regular cust care email id and mentioned she doesn't have ny other detail and hung the call. Its been worst experience and none of them provide any solution nor provide right person details.