Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

Address: Tyoe II 814 ATP COLONY, ANPARA COLONY ANPARA

I booked a ticked on 2 july 2021 which is not actually booked . The whole story is i booked a ticket on 2 july 2021 my transaction was successful and i have the receipt too but the site redirected me to the main page so i didnt received any ticket or mail or sms regarding confirmation of my ticket . Now i called to the customer care support and she said that your ticket is not booked please try with another payment method as i used UPI to do transaction then again i booked my ticket but this time with my debit card details all was good balance deducted again but the same thing happened here again i didnt got any mail sms or anything regarding confirmation of ticket . Now i am calling to the customer care support to refund my both i.e. of total Rs1626 (813.00 + 813.00) but i am unable to do so because there lines are out of reach. Tell me the solution please

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I get my learner driving license on 28/12/2021 valid upto 27/06/2021 but in between this time i am not able to give driving license test because of corona so now i apply for dl and they take the fees 700 for my driving license on 30/06/2021. But i am not able to book my driving license test slot . So i want my money refund because they dont show any thing before fees submission but now i am not able to book my dl slot.

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Account details.
email id - abhicreation.[protected]@gmail.com
Mobile no. [protected]
I have booked 1 ticket for Kaushambi to Lakhimpur via JAN-RATH bus service.
Amount was deducted from my account but no ticket is booked. I didnt receive my ticket over the mail nor on my mobile number . I booked ticket from Kaushambi to Lakhimpur for amount rs. 831.00.
Please refund my money back.
Either send me ticket details as soon as possible for tickets dated 06.07.2021
Seats booked was seat no 11.
Refund my amount to the bank please. The bank statement clearly mentions that amount had been transferred to upsrtc account.
I'm attaching the screenshot of the bank statement too for your assistance.
Kindly refund my money back.

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Mobile No.: - [protected]
[protected]@gmail.com
Above the details that I have filled.
29th of June, I have booked 2 tickets from Farrukhabad to Anand Vihar Janrath bus. after making payment from payment page it shows me Home option only, Didn't received any notification that my ticket booked or something wrong happen. And I got message from bank that money is deducted from account.

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Hi, I tried to make an online booking, while making the payment the amount go debited but not booked my ticket.

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Address: Noida, Uttar Pradesh, India

I booked two tickets of Janrath bus from Noida to Gorakhpur but Bus got cancelled on 08/05/2021 and still I didn't got my refund. My journey date was 08/05/2021.
My refunds are pending from more than one month. I have dropped many mails to online.[protected]@upsrtc.com but didn't received any support.
So poor service from UPSRTC, which I didn't expected this to happen.
Please solve my problem as soon as possible. I am providing my bus ticket and cancellation voucher screenshots. Solve and make refund as soon as possible. My booking id is - reddle

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Address: Agra

Sir
Apka conductor bejar he sabse rent ke pese nhi leta he bus me bhi dost dikhate he ye log ese Conductor ko hta dena chahiye.mene pahlli bar esa conductor dekha jisme conductor banne layk kuch bhi nahi tha

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I have submitted my Open MST in July 2020.But did not received any refund.Nobody is responding properly by when I would be able to get my refund.
Name-Sneha Yadav
Place-Ghaziabad

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I have submitted my Open MST in 2020.But did not received any refund.

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Website: upsrtconline.co.in

PAYMENT FAILED AND REFUND NOT YET RECEIVED

UPSRTC USERNAME : sona7417
BOOKING DATE : 03.04.2021 ( 03 Apr'2021 )
REFUND AMOUNT : 617 INR

The refund is pending and i have been taking many follow ups for same . UPSRTC is asking to get in touch with ATOM and ATOM is instructing to talk with UPSRTC merchant for refund initiation .

Its nearly going to be 2 months and there is no status of refund, moreover the UPSRTC Customer Care Executives are not giving any update or registering the complaint . They simply say that they can't do anything related to refund .

I made the payment via ICICI Debit Card, attaching the statement .

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I was booking 2 tickets on 21st March 2021 from Noida to Agra for 27th March 2021 but got an error (Site is temporarily unavailable due to site maintenance).

Amount deducted from my bank 858 Rs to ATOMUPSRTC but ticket not booked.

I have mailed to online.[protected]@upstrc.com 3 times and also call customer care but no reply on mail and customer care said we don't deal with refund inquiries.

It's more than 2 months now. Want a refund. Also added images of error I got and amount that was debited

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Jul 25, 2021

Complaint marked as Resolved

I got a refund, thanks

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Address: Moradabad

Dear Sir,
I am Nitin Kumar Chaurasia from Moradabad. I have submitted my application for refund of my UPSRTC ICICI Smart card at Peetal Nagri Bus Stop Office Moradabad on the end of July 2020.
But Still I got no response from UPSRTC about my application for refund.
Therefore I am requesting you to make Necessary action in reference of refund of Smart Card Amount.
I will be highly obliged to you.

Thanks and regards
Nitin Kumar Chaurasia
Contact No.- [protected]

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Address: I.S.B.T. agra, U.P.

Respected Sir,

I want to inform you that I have applied for open ended card on date -25/12/2019.
Receipt no. -5935,
Application no. -P00285623,
Trimax ref no. -AGFISI90277888.

I have payed amount -550/- rupees. according to receipt, its delivered on date -24/01/2020 but after completed approx 18 months there is no response from your side till date.
My Docket number - 200305/278 and MORTH/E/2020/04570, MORTH/E/2020/04602, MORTH/E/2021/03855.
R.T.I. NO - UPRTC/R/2021/60072.

So i request to you please provide my smart card or refund my amount 550/- rupees.
attached receipt ...

Thank You
ANKUR SINGH

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Address: I.S.B.T. agra, near gurudwara, Transport Colony, Transport Nagar, Agra, Uttar Pradesh 282002

Website: [email protected] , [email protected]

Respected Sir,

I want to inform you that I have applied for open ended card on
Date -25/12/2019.
Receipt no. -5935,
Application no. -P00285623,
Trimax ref no. -AGFISI90277888.
Amount - 550/-
I have payed amount -550/- rupees. according to receipt, its delivered on date -24/01/2020 but after completed approx 18 months there is no response from your side till date.
My Docket number - 200305/278 and MORTH/E/2020/04570, MORTH/E/2020/04602, MORTH/E/2021/03855.
R.T.I. NO - UPRTC/R/2021/60072.

So i request to you please provide my smart card or refund my amount 550/- rupees.
attached receipt ...

Thank You
ANKUR SINGH

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Address: Barjhala, Kaimganj

Sir,
I had booked tickets from Anand vihar to Farrukhabad on[protected]. But at payment time, two times transaction failed and money was debited from my account. I am waiting for the money to be refunded till now.

Thanks
Ak Gangwar
[protected]

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Address: Uttam Nagar, new delhi

Hi Team,

Please look into this matter, still I am not receiving my refund. concern booking(PNR No-HLDN[protected] BUS not served because of technical issues in the bus. Please find the attachment of the ticket.

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Address: 88/11 Mehrauli delhi

Booked Volvo 19/04/21, delhi to Lucknow & it got cancelled by upsrtc
Cancel voucher no. 15618876
But refund amount not received yet.

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Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

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H

heelam

May 25, 2021

Waiting the response from upsrtc as refund not received yet

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Address: A-49, Near Lord Meher Inter College, Harihar Nagar, Indira Nagar, Lucknow, Uttar Pradesh, 226016

Hello sir/mam,
On the date of 25/04/2021, I booked a ticket of volvo bus from Alambagh to Mau with boarding time at 22:30. But when I reached the bus station the authorities told that the bus is cancelled and I haven't got any messages regarding this. Later at the portal the status of the ticket is showing cancelled and it has been 10 days and I haven't got my refund yet.
I'm attaching all the relevant proofs of booking, ticket, E-cancellation voucher, Status etc, please have a look and initiate the refund as soon as possible.
Transaction No- [protected]
PNR No- XMAU[protected]
Ticket No[protected]

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Hi, i booked a seat on 17/4/2021 on a bus frm Sitapur to Saharanpur, the bus got cancelled and a refund voucher was generated. However i haven't received the refund yet. Ticket no[protected] I am attaching the refund voucher where all the details like PNR number, etc can be seen. Please upsrtc refund my money aa it has already been late. The helpline number isn't working and i have emailed my issue to upsrtc again and again. Please do the needful asap.

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Address: Ghaziabad

Hi Team,

My sel[censored]pdesh kumar, I was trying to book a ticket on 4th april 2021 via upsrtc site, after that my money was deducted from my card and ticket not booked. Please refund my amount on the existing card which I made the transaction. I have tried two times, Please find the both reference numbers which are provided by the card bank. Please proceed with my refund.
Bank Name: Standard Chartered Bank
Mode: Credit Card

I have tried to reach out to the number below which is not reachable. We have sent multiple email on online.[protected]@upsrtc.com, I have not found any response. Please resolve as soon as possible
Helpline Number : [protected], +91 - [protected]

Reference Number
[protected]
[protected]

Thanks Regards
Updesh Kumar
E-mail: updesh.[protected]@gmail.com
Mob: +91-[protected]

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

May 07, 2021

Updated by updesh kumar Uttar Pradesh State Road Transport Corporation [Upsrtc] — Uttar Pradesh State Road Transport Corporation [Upsrtc] Refund not processed for ticket not booked.
U
updesh kumar
May 5, 2021Jaipur, Rajasthan
Mark as Resolved

Hi Team,

My sel[censored]pdesh kumar, I was trying to book a ticket on 4th april 2021 via upsrtc site, after that my money was deducted from my card and ticket not booked. Please refund my amount on the existing card which I made the transaction. I have tried two times, Please find the both reference numbers which are provided by the card bank. Please proceed with my refund.
Bank Name: Standard Chartered Bank
Mode: Credit Card

I have tried to reach out to the number below which is not reachable. We have sent multiple email on online.[protected]@upsrtc.com, I have not found any response. Please resolve as soon as possible
Helpline Number : [protected], +91 - [protected]

Reference Number
[protected]
[protected]

Thanks Regards
Updesh Kumar
E-mail: updesh.[protected]@gmail.com
Mob: +91-[protected]

May 07, 2021

Updated by updesh kumar still i have not received amount.

May 10, 2021

Updated by updesh kumar still I have not received refund amount. Please find the credit card statement. One month crossed.

May 13, 2021

Updated by updesh kumar It has been one month from the incident but my refund is not initiated yet, i have made two transaction
Amount 1542
Amount 1542
Total amount = 3084

no one responding my amil and call

Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 11

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Uttar Pradesh State Road Transport Corporation [Upsrtc] Refund not processed for ticket not booked.

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