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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Last updated Jan 4, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC]
Customer Service Contacts

Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone Numbers

Toll free
1800 180 2877
162
102
Phone
+91 52 2262 2363
132
79
Fax
+91 52 2262 3578

Uttar Pradesh State Road Transport Corporation [UPSRTC] Website

Uttar Pradesh State Road Transport Corporation [UPSRTC] Head Office Address

HQ, Tehri Kothi, MG Marg
Lucknow
Lucknow District
Uttar Pradesh
India
226001

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 11

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S
Surajekka
Jun 26, 2021
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Amount debited from. My bank but ticket not booked

Hi, I tried to make an online booking, while making the payment the amount go debited but not booked my ticket....
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abhimae93
from Dehri, Bihar
Jun 10, 2021
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Ticket refund did not received

Address:Noida, Uttar Pradesh, India

I booked two tickets of Janrath bus from Noida to Gorakhpur but Bus got cancelled on 08/05/2021 and still I didn't got my refund. My journey date was 08/05/2021.
My refunds are pending from more than one month. I have dropped many mails to online.[protected]@upsrtc.com but didn't received any support.
So poor service from UPSRTC, which I didn't expected this to happen.
Please solve my problem as soon as possible. I am providing...
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N
Narendra singh
Jun 7, 2021
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Not behaviour all together

Address:Agra

Sir
Apka conductor bejar he sabse rent ke pese nhi leta he bus me bhi dost dikhate he ye log ese Conductor ko hta dena chahiye.mene pahlli bar esa conductor dekha jisme conductor banne layk kuch bhi nahi tha...
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S
Snehaydv43
Jun 3, 2021
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Open MST refund

I have submitted my Open MST in July 2020.But did not received any refund.Nobody is responding properly by when I would be able to get my refund.
Name-Sneha Yadav
Place-Ghaziabad...
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Snehaydv43
Jun 3, 2021
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Open mest refund

I have submitted my Open MST in 2020.But did not received any refund....
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S
sonal watwani
from Dehra Dun, Uttarakhand
May 31, 2021
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Refund pending since 03.04.2021

Website:upsrtconline.co.in

PAYMENT FAILED AND REFUND NOT YET RECEIVED

UPSRTC USERNAME : sona7417
BOOKING DATE : 03.04.2021 ( 03 Apr'2021 )
REFUND AMOUNT : 617 INR

The refund is pending and i have been taking many follow ups for same . UPSRTC is asking to get in touch with ATOM and ATOM is instructing to talk with UPSRTC merchant for refund initiation .

Its nearly going to be 2 months and there is no status...
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I
iashishmohan
May 31, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket not booked but amount debited. Need Refund !!

I was booking 2 tickets on 21st March 2021 from Noida to Agra for 27th March 2021 but got an error (Site is temporarily unavailable due to site maintenance).

Amount deducted from my bank 858 Rs to ATOMUPSRTC but ticket not booked.

I have mailed to online.[protected]@upstrc.com 3 times and also call customer care but no reply on mail and customer care said we don't deal with refund inquiries.

It's more...
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N
Nitin Kumar Chaurasia
May 30, 2021
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UPSRTC Open Smart Card Amount Refund

Address:Moradabad

Dear Sir,
I am Nitin Kumar Chaurasia from Moradabad. I have submitted my application for refund of my UPSRTC ICICI Smart card at Peetal Nagri Bus Stop Office Moradabad on the end of July 2020.
But Still I got no response from UPSRTC about my application for refund.
Therefore I am requesting you to make Necessary action in reference of refund of Smart Card Amount.
I will be highly obliged to you.

Thanks...
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ankursingh1234
from Agra, Uttar Pradesh
May 27, 2021
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Open ended card's refund amount

Address:I.S.B.T. agra, U.P.

Respected Sir,

I want to inform you that I have applied for open ended card on date -25/12/2019.
Receipt no. -5935,
Application no. -P00285623,
Trimax ref no. -AGFISI90277888.

I have payed amount -550/- rupees. according to receipt, its delivered on date -24/01/2020 but after completed approx 18 months there is no response from your side till date.
My Docket number - 200305/278...
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ankursingh1234
from Agra, Uttar Pradesh
May 22, 2021
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Open ended card (refund money)

Address:I.S.B.T. agra, near gurudwara, Transport Colony, Transport Nagar, Agra, Uttar Pradesh 282002
Website:[email protected] , [email protected]

Respected Sir,

I want to inform you that I have applied for open ended card on
Date -25/12/2019.
Receipt no. -5935,
Application no. -P00285623,
Trimax ref no. -AGFISI90277888.
Amount - 550/-
I have payed amount -550/- rupees. according to receipt, its delivered on date -24/01/2020 but after completed approx 18 months there is no response from your side till date.
My Docket...
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A
Amresh Gangwar
May 16, 2021
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Regarding failed transaction refund

Address:Barjhala, Kaimganj

Sir,
I had booked tickets from Anand vihar to Farrukhabad on[protected]. But at payment time, two times transaction failed and money was debited from my account. I am waiting for the money to be refunded till now.

Thanks
Ak Gangwar
[protected]...
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S
sandeepsharma27184
May 15, 2021
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Refund not received yet PNR NO-HLDN1204122100008

Address:Uttam Nagar, new delhi

Hi Team,

Please look into this matter, still I am not receiving my refund. concern booking(PNR No-HLDN[protected] BUS not served because of technical issues in the bus. Please find the attachment of the ticket....
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H
heelam
May 10, 2021
May 25, 2021
This thread was updated on May 25, 2021
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Refund not received for the date of 19/04/21

Address:88/11 Mehrauli delhi

Booked Volvo 19/04/21, delhi to Lucknow & it got cancelled by upsrtc
Cancel voucher no. 15618876
But refund amount not received yet....
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A
ahtesham01
May 6, 2021
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Regarding refund of cancelled bus service

Address:A-49, Near Lord Meher Inter College, Harihar Nagar, Indira Nagar, Lucknow, Uttar Pradesh, 226016

Hello sir/mam,
On the date of 25/04/2021, I booked a ticket of volvo bus from Alambagh to Mau with boarding time at 22:30. But when I reached the bus station the authorities told that the bus is cancelled and I haven't got any messages regarding this. Later at the portal the status of the ticket is showing cancelled and it has been 10 days and I haven't got my refund yet.
I'm attaching all the relevant proofs of booking, ticket,...
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V
vikas shakyal
May 5, 2021
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Refund not received after bus got cancelled

Hi, i booked a seat on 17/4/2021 on a bus frm Sitapur to Saharanpur, the bus got cancelled and a refund voucher was generated. However i haven't received the refund yet. Ticket no[protected] I am attaching the refund voucher where all the details like PNR number, etc can be seen. Please upsrtc refund my money aa it has already been late. The helpline number isn't working and i have emailed my issue to upsrtc again and again. Please do the...
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U
updesh kumar
from Jaipur, Rajasthan
May 5, 2021
May 13, 2021
This thread was updated on May 13, 2021
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Uttar Pradesh State Road Transport Corporation [Upsrtc] Refund not processed for ticket not booked.

Address:Ghaziabad

Hi Team,

My sel[censored]pdesh kumar, I was trying to book a ticket on 4th april 2021 via upsrtc site, after that my money was deducted from my card and ticket not booked. Please refund my amount on the existing card which I made the transaction. I have tried two times, Please find the both reference numbers which are provided by the card bank. Please proceed with my refund.
Bank Name: Standard Chartered Bank
Mode:...
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A
Akashmi05
Apr 30, 2021
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Related to refund

Transaction no -[protected]
PNR no -XSKA[protected]
The bus was cancelled on that day by upsrtc but my money has not been refunded yet .
Amount 954...
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A
AshwinRai200
Apr 24, 2021
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Issue regarding refund initiation

Dear Sir/Madam,
I would like to state that my bus ticket got cancelled on 16 April 2021.
I did not commence the journey since bus trip was cancelled.

I would urge you to look into the matter and initiate the refund amount.
Kindly do the needful.

Details regarding the ticket are as follows-

Cancellation voucher number[protected]

Ticket number[protected]
br...
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N
Nitin Ba
Apr 21, 2021
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Bus service

Address:Noida

I tried to book tickets of 2 passenger for Ac jandham bus from Noida to Agra on 20-04-21 .

While booking ticket amount of rs.876 got deducted but ticket not booked .

Userid-nitshaiz

Please let me know the process or refund my money back to my same bank account.

Text msg and statement clearly mentions that amount has been deducted.

Attaching snapshot for your reference...
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R
Rohit Singh Bisen
Apr 21, 2021
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Refund not processed for ticket not booked.

Hi, I was booking a ticket from ballia to Lucknow on 02 April, 2021 through upsrtconline.com . My user ID is milknum6, I paid through Google pay app upi and payment was done but ticket was not booked from there side.
I called customer care on same date and they told refund will be automatically processed in 7-10 days. I waited till 15th April and called customer care again. They said I will have to write a mail regarding this to online.[protected]@upsrtc.com....
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