Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

I have submitted my Open MST in 2020.But did not received any refund.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

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Website: upsrtconline.co.in

PAYMENT FAILED AND REFUND NOT YET RECEIVED

UPSRTC USERNAME : sona7417
BOOKING DATE : 03.04.2021 ( 03 Apr'2021 )
REFUND AMOUNT : 617 INR

The refund is pending and i have been taking many follow ups for same . UPSRTC is asking to get in touch with ATOM and ATOM is instructing to talk with UPSRTC merchant for refund initiation .

Its nearly going to be 2 months and there is no status of refund, moreover the UPSRTC Customer Care Executives are not giving any update or registering the complaint . They simply say that they can't do anything related to refund .

I made the payment via ICICI Debit Card, attaching the statement .

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

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I was booking 2 tickets on 21st March 2021 from Noida to Agra for 27th March 2021 but got an error (Site is temporarily unavailable due to site maintenance).

Amount deducted from my bank 858 Rs to ATOMUPSRTC but ticket not booked.

I have mailed to online.[protected]@upstrc.com 3 times and also call customer care but no reply on mail and customer care said we don't deal with refund inquiries.

It's more than 2 months now. Want a refund. Also added images of error I got and amount that was debited

Jul 25, 2021

Complaint marked as Resolved

I got a refund, thanks

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

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Address: Moradabad

Dear Sir,
I am Nitin Kumar Chaurasia from Moradabad. I have submitted my application for refund of my UPSRTC ICICI Smart card at Peetal Nagri Bus Stop Office Moradabad on the end of July 2020.
But Still I got no response from UPSRTC about my application for refund.
Therefore I am requesting you to make Necessary action in reference of refund of Smart Card Amount.
I will be highly obliged to you.

Thanks and regards
Nitin Kumar Chaurasia
Contact No.- [protected]

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Address: I.S.B.T. agra, U.P.

Respected Sir,

I want to inform you that I have applied for open ended card on date -25/12/2019.
Receipt no. -5935,
Application no. -P00285623,
Trimax ref no. -AGFISI90277888.

I have payed amount -550/- rupees. according to receipt, its delivered on date -24/01/2020 but after completed approx 18 months there is no response from your side till date.
My Docket number - 200305/278 and MORTH/E/2020/04570, MORTH/E/2020/04602, MORTH/E/2021/03855.
R.T.I. NO - UPRTC/R/2021/60072.

So i request to you please provide my smart card or refund my amount 550/- rupees.
attached receipt ...

Thank You
ANKUR SINGH

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Address: I.S.B.T. agra, near gurudwara, Transport Colony, Transport Nagar, Agra, Uttar Pradesh 282002

Website: [email protected] , [email protected]

Respected Sir,

I want to inform you that I have applied for open ended card on
Date -25/12/2019.
Receipt no. -5935,
Application no. -P00285623,
Trimax ref no. -AGFISI90277888.
Amount - 550/-
I have payed amount -550/- rupees. according to receipt, its delivered on date -24/01/2020 but after completed approx 18 months there is no response from your side till date.
My Docket number - 200305/278 and MORTH/E/2020/04570, MORTH/E/2020/04602, MORTH/E/2021/03855.
R.T.I. NO - UPRTC/R/2021/60072.

So i request to you please provide my smart card or refund my amount 550/- rupees.
attached receipt ...

Thank You
ANKUR SINGH

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Address: Barjhala, Kaimganj

Sir,
I had booked tickets from Anand vihar to Farrukhabad on[protected]. But at payment time, two times transaction failed and money was debited from my account. I am waiting for the money to be refunded till now.

Thanks
Ak Gangwar
[protected]

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Address: Uttam Nagar, new delhi

Hi Team,

Please look into this matter, still I am not receiving my refund. concern booking(PNR No-HLDN[protected] BUS not served because of technical issues in the bus. Please find the attachment of the ticket.

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Address: 88/11 Mehrauli delhi

Booked Volvo 19/04/21, delhi to Lucknow & it got cancelled by upsrtc
Cancel voucher no. 15618876
But refund amount not received yet.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

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H

heelam

May 25, 2021

Waiting the response from upsrtc as refund not received yet

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Address: A-49, Near Lord Meher Inter College, Harihar Nagar, Indira Nagar, Lucknow, Uttar Pradesh, 226016

Hello sir/mam,
On the date of 25/04/2021, I booked a ticket of volvo bus from Alambagh to Mau with boarding time at 22:30. But when I reached the bus station the authorities told that the bus is cancelled and I haven't got any messages regarding this. Later at the portal the status of the ticket is showing cancelled and it has been 10 days and I haven't got my refund yet.
I'm attaching all the relevant proofs of booking, ticket, E-cancellation voucher, Status etc, please have a look and initiate the refund as soon as possible.
Transaction No- [protected]
PNR No- XMAU[protected]
Ticket No[protected]

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Hi, i booked a seat on 17/4/2021 on a bus frm Sitapur to Saharanpur, the bus got cancelled and a refund voucher was generated. However i haven't received the refund yet. Ticket no[protected] I am attaching the refund voucher where all the details like PNR number, etc can be seen. Please upsrtc refund my money aa it has already been late. The helpline number isn't working and i have emailed my issue to upsrtc again and again. Please do the needful asap.

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Address: Ghaziabad

Hi Team,

My sel[censored]pdesh kumar, I was trying to book a ticket on 4th april 2021 via upsrtc site, after that my money was deducted from my card and ticket not booked. Please refund my amount on the existing card which I made the transaction. I have tried two times, Please find the both reference numbers which are provided by the card bank. Please proceed with my refund.
Bank Name: Standard Chartered Bank
Mode: Credit Card

I have tried to reach out to the number below which is not reachable. We have sent multiple email on online.[protected]@upsrtc.com, I have not found any response. Please resolve as soon as possible
Helpline Number : [protected], +91 - [protected]

Reference Number
[protected]
[protected]

Thanks Regards
Updesh Kumar
E-mail: updesh.[protected]@gmail.com
Mob: +91-[protected]

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

May 07, 2021

Updated by updesh kumar Uttar Pradesh State Road Transport Corporation [Upsrtc] — Uttar Pradesh State Road Transport Corporation [Upsrtc] Refund not processed for ticket not booked.
U
updesh kumar
May 5, 2021Jaipur, Rajasthan
Mark as Resolved

Hi Team,

My sel[censored]pdesh kumar, I was trying to book a ticket on 4th april 2021 via upsrtc site, after that my money was deducted from my card and ticket not booked. Please refund my amount on the existing card which I made the transaction. I have tried two times, Please find the both reference numbers which are provided by the card bank. Please proceed with my refund.
Bank Name: Standard Chartered Bank
Mode: Credit Card

I have tried to reach out to the number below which is not reachable. We have sent multiple email on online.[protected]@upsrtc.com, I have not found any response. Please resolve as soon as possible
Helpline Number : [protected], +91 - [protected]

Reference Number
[protected]
[protected]

Thanks Regards
Updesh Kumar
E-mail: updesh.[protected]@gmail.com
Mob: +91-[protected]

May 07, 2021

Updated by updesh kumar still i have not received amount.

May 10, 2021

Updated by updesh kumar still I have not received refund amount. Please find the credit card statement. One month crossed.

May 13, 2021

Updated by updesh kumar It has been one month from the incident but my refund is not initiated yet, i have made two transaction
Amount 1542
Amount 1542
Total amount = 3084

no one responding my amil and call

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Transaction no -[protected]
PNR no -XSKA[protected]
The bus was cancelled on that day by upsrtc but my money has not been refunded yet .
Amount 954

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Dear Sir/Madam,
I would like to state that my bus ticket got cancelled on 16 April 2021.
I did not commence the journey since bus trip was cancelled.

I would urge you to look into the matter and initiate the refund amount.
Kindly do the needful.

Details regarding the ticket are as follows-

Cancellation voucher number[protected]

Ticket number[protected]

PNR Number-XGKP[protected]

Thank you.

Regards,
Ashwin.

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Address: Noida

I tried to book tickets of 2 passenger for Ac jandham bus from Noida to Agra on 20-04-21 .

While booking ticket amount of rs.876 got deducted but ticket not booked .

Userid-nitshaiz

Please let me know the process or refund my money back to my same bank account.

Text msg and statement clearly mentions that amount has been deducted.

Attaching snapshot for your reference

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Hi, I was booking a ticket from ballia to Lucknow on 02 April, 2021 through upsrtconline.com . My user ID is milknum6, I paid through Google pay app upi and payment was done but ticket was not booked from there side.
I called customer care on same date and they told refund will be automatically processed in 7-10 days. I waited till 15th April and called customer care again. They said I will have to write a mail regarding this to online.[protected]@upsrtc.com. I sent an email with all the information on 15th April, then on 16th April and now today on 21st April, but I am not getting any reply from them. I again called customer care and they said I will have only option to write mail to them and they cannot help in any other way.
Following are the details:
ID- milknum6
Date- 02 April, 2021
From ballia to Lucknow
Bus type- Volvo
Fare- 1075 rs
Upi transaction I'd:[protected]

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I booked two tickets of jan rath bus from saktinagar to alambagh (lko) Which got cancelled on 26 march bt still i didnt got my refund. My journey date was 31/3/2021. Then aftr few days i booked ticket of jan rath from alambagh to saktinagar.it again got cancelled .my journey date was 5/4/2021..nd still i didnt got my refund...my three refunds are pending from half month..so poor service from upsrtc.didnt expected this to happen.plz solve my problem as soon as possible..i m providing my booking id and screenshots of tickets. Solve and nd make refund as soon as possible. My booking id is -Nehaverma123

Apr 19, 2021

Complaint marked as Resolved

It was done earlier..bt updated today..not solved by consumer complaint.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Apr 18, 2021

Updated by Upsrtc I had done first two tockets payement from debit card and third payement with upi id. Make my refund faster as i m fed up of calling on helpline no.s which does not work.plz solve it as soon as possile.

Apr 19, 2021

Updated by Upsrtc My two refunds have come bt my third refund is still not done which was date of journey 05/04/2021. Solve dis problm as soon as possible.i have already provided my booking id and my ticket of this date..it was cancelled by upsrtc itslef.

Apr 19, 2021

Updated by Upsrtc Refund of my third payement is still pending.make it done

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Hi, I was trying to book a ticket from sitapur to Saharanpur, i used google pay twice and atm also twice since it was urgent for me but no ticket got generated as after payment page the website didnt redirect to upsrtc website. Ticket cost was 953₹ and for 4 such failed transactions i need a refund for total Rupees 3812₹ I am not able to call on any numbers given as they dont work and i habe emailed to upsrtc with no reply. Pleaae help

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C

Cbbuu

from Lakhimpur, Uttar Pradesh

Dec 1, 2021

This is to inform you that on 28/11/2021 I tried to book a ticket through upsrtc's official website and made the payment of Rs. 786 through google pay UPI. After making the payment it redirect to the page where "transaction failed" Message appeared. Amount deducted from my account and still not got any refund. .I am attaching the google pay receipt for your reference. Please look into matter and help me to resolve this issue.

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I cancelled the ticket on UPSRTC website on 1.04.2021 but till date I have not received the refund.
Please process my refund at the earliest as its been more than 10 days and it is promised that the refund will come in 7-10 days time.

UPSRTC login ID - grastogi44
Transaction date - 01.04.21
Route - FKB to KASB
Amount - Rs 1004
PNR no - KASB[protected]
Cancelled voucher no[protected]

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Apr 23, 2021

Updated by Gautam Rastogi Till now I have not received the refund amount.

May 18, 2021

Updated by Gautam Rastogi Not even a single revert from UPSRTC.

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On 27.03.2021 at 11.20 am I tried to book a bus ticket from Farrukhabad to Anand Vihar through UPSRTC website.The amount of Rs 1140 was debited from Account but the ticket was not booked.
I called up helpline nos: [protected], +91 - [protected] but of no use. They simply say that they do not take care of refund queries.
I had been mailing this issue on online.[protected]@upsrtc.com but not a single revert I have received so far in past 15 days.
Please look into the matter and refund my amount of Rs 1140

Details are as follows:

UPSRTC login ID - grastogi44
Transaction date - 27.3.21 at 11:20:45
Route - FKB to KASB
Amount - Rs 1140.
Transaction reference no - [protected]

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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

File a complaint to Uttar Pradesh State Road Transport Corporation [UPSRTC]

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 12

Open mest refund

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Amount deducted from Bank but ticket not booked. Awaiting refund of ticket amount of Rs 1140 since last 15 days

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