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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Last updated Jan 4, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC]
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Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone Numbers

Toll free
1800 180 2877
162
102
Phone
+91 52 2262 2363
132
79
Fax
+91 52 2262 3578

Uttar Pradesh State Road Transport Corporation [UPSRTC] Website

Uttar Pradesh State Road Transport Corporation [UPSRTC] Head Office Address

HQ, Tehri Kothi, MG Marg
Lucknow
Lucknow District
Uttar Pradesh
India
226001

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 12

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U
Upsrtc
Apr 18, 2021
Apr 19, 2021
This thread was updated on Apr 19, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Failure of refund

I booked two tickets of jan rath bus from saktinagar to alambagh (lko) Which got cancelled on 26 march bt still i didnt got my refund. My journey date was 31/3/2021. Then aftr few days i booked ticket of jan rath from alambagh to saktinagar.it again got cancelled .my journey date was 5/4/2021..nd still i didnt got my refund...my three refunds are pending from half month..so poor service from upsrtc.didnt expected this to happen.plz solve...
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vikas shakyal
Apr 17, 2021
Dec 1, 2021
This thread was updated on Dec 1, 2021
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Transactions successful but ticket not booked

Hi, I was trying to book a ticket from sitapur to Saharanpur, i used google pay twice and atm also twice since it was urgent for me but no ticket got generated as after payment page the website didnt redirect to upsrtc website. Ticket cost was 953₹ and for 4 such failed transactions i need a refund for total Rupees 3812₹ I am not able to call on any numbers given as they dont work and i habe emailed to upsrtc with no reply. Pleaae help...
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Gautam Rastogi
Apr 16, 2021
May 18, 2021
This thread was updated on May 18, 2021
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Ticket cancelled on 1.04.2021 but refund amount not received till date

I cancelled the ticket on UPSRTC website on 1.04.2021 but till date I have not received the refund.
Please process my refund at the earliest as its been more than 10 days and it is promised that the refund will come in 7-10 days time.

UPSRTC login ID - grastogi44
Transaction date - 01.04.21
Route - FKB to KASB
Amount - Rs 1004
PNR no - KASB[protected]
Cancelled voucher no[protected]...
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Gautam Rastogi
Apr 16, 2021
Apr 23, 2021
This thread was updated on Apr 23, 2021
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Amount deducted from Bank but ticket not booked. Awaiting refund of ticket amount of Rs 1140 since last 15 days

On 27.03.2021 at 11.20 am I tried to book a bus ticket from Farrukhabad to Anand Vihar through UPSRTC website.The amount of Rs 1140 was debited from Account but the ticket was not booked.
I called up helpline nos: [protected], +91 - [protected] but of no use. They simply say that they do not take care of refund queries.
I had been mailing this issue on online.[protected]@upsrtc.com but not a single revert I have received so far in...
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Shikhar Dwivedi
from Lucknow, Uttar Pradesh
Apr 16, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Awaiting refund amount for my cancelled tickets

Address:Lucknow, Uttar Pradesh

Hi,

My UPSRTC user id : shikharD786

I cancelled my ticket (no:[protected] from Lucknow to Haridwar on 23rd March 2021 and the e-voucher (no:[protected] of ₹ 2530 has been generated for the same but I did not receive the amount yet. Also, I am unable to see the refund status on UPSRTOnline website.

I already contacted to UPSRTC helpline number many times but they said the refund will credit within...
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Arpit52
from Mumbai, Maharashtra
Apr 15, 2021
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Refund pending for one month

Website:upsrtconline.co.in/#

Hi Sir/Ma'am,

I booked a bus (jan rath) booking date -16 march 2021 PNR number - BLYS[protected] from Kaushambi bus stand to Bareilly satellite bus stand date of journey 27 march 2021 but on 18 march 2021 bus has been cancelled and cancellation voucher with number[protected] has been generated and refund of Rupees 508 is pending to be refunded till date (15 April 2021).

So, i request you to kindly look into...
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Hello,

This is to bring to your notice that I booked 2 tickets from the Upsrtc official website from Aligarh to Noida on 12 March 2021 but the ticket was never booked yet the amount was deducted from my account.

Below is the attached bank screenshot for your reference of the amount deducted (1602rs) from my debut card.

Please help in providing the refund for the same.

Thankyou....
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R
Rahul1632
Apr 9, 2021
Apr 14, 2021
This thread was updated on Apr 14, 2021
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Upsrtc refund

Address:Uttar pradesh
Website:upsrtconline.co.in/##

Hello,
I booked my ticket from nzm sarai kale khan isbt to mathura for 26th March but due to kisaan andolan Bharat band it got cancelled from upsrtc side so I asked upsrtc customer care helpline representative for refund, so he said within 7 days I will get my refund but today is almost 14th day and I didn't get any refund yet.
So kindly look into it....
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tannu1234
Apr 9, 2021
Aug 23, 2022
This thread was updated on Aug 23, 2022
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Upsrtc Amount deducted from upi transaction but booking failed

I was booking the ticket from RAMPUR to DELHI on 1st April 2021 for that day only. While doing so i choose upi option, I approved the payment and money got deducted from my account and payment successfull was shown on screen, but the UPSRTC website it keeps on waiting and suddenly got expired and my ticket was not booked abd my account was not updated with the ticket booked.

Booking name-TANISHQ HITESH
Booking details-...
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Refund is not initiated even after 20 days of ticket cancellation and company's mail id id online.[protected]@upsrtc.com is not responding from 15 days. No revert has come after multiple reminders. Very Pathetic customer service. Customer care toll free number dont entertain the refund calls....
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R
Rrahulppandey
Apr 7, 2021
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Cancelled ticket refund status

Address:Nagla kisanan barhpur farrukhabad

Dear sir, this is reference to my booking in which I Rahul Pandey booked a ticket from kaushambi to farrukhabad as on 25/03/2021 and due to some emergency I cancelled my booking same day. But I did not get my refund amount as almost 12 days passed. I am mentioning my all account and booking related details, kindly process my refund amount which is 562 as per the cancellation voucher.
Details are given below.

Journey...
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A
akhilspartan
Apr 5, 2021
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Request for Refund of cancelled Bus

I booked a Ticket online from UPSRTC site on 17.03.2021 for two passengers from Delhi to Sitapur(U.P.).
Transaction No:[protected]
Ticket No:15544205
PNR No:XSTP[protected]
Date of Journey:17.03.2021
Boarding Time:17.03.2021.22.35.Jan Rath
When I reached Kaushambi Bus Station it was informed by the concerned staff that the said bus is cancelled and you will get refund in 3-4 days.. I completed...
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Akhilesh_2307
Apr 4, 2021
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Refund My Amount

I booked a ticket for two persons on[protected] from Delhi to Sitapur.
Date of journey[protected]
Transaction number-[protected]
PNR NUMBER-XXSTP[protected]
TICKET NUMBER[protected] from Delhi to Sitapur.
On arriving kaushambhi bus stand it was said by the concerned staff the bus was cancelled and the entire of rupees 1586 will be refunded within 2-3 days.It was very troublesome for me as I've to reach...
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VTRtiger
Mar 30, 2021
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Payment related queries

Address:Aishbagh Lucknow
Website:Upsrtc

I booked a ticket from UPSRTC website from Aishbagh (Lucknow)to Gorakhpur on 23 March 2021. The total amount of my travelling cost is 577.00 Rupees. My payment has been received by UPSRTC but not book my seat and doesn't show any tickets or PNR number. When I enquired about my refund amount from UPSRTC office and a officer told me your refund amount has been transfer in 48 hours but I didn't got my refund amount. So please you refund my amount.br...
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Ritiksingh7
Mar 28, 2021
Apr 13, 2021
This thread was updated on Apr 13, 2021
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Ticket cancelled but didn't get refund

Website:upsrtconline.co.in/#

I booked ticket from UP transport website. And later on i cancelled the ticket 24 hrs before the journey date. Its one week from now still i didn't get any refund. I contacted UPSRTC but they never respond. The details are :
Ticket No = 15550790
PNR No = BLYS[protected]
Date of Journey = 25/03/2021
Refund Amount = 478
Cancellation voucher No = 15559412
Cancellation date and time = 23/03/2021 10:33p.m....
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Tanveer25
Mar 27, 2021
Mar 28, 2021
This thread was updated on Mar 28, 2021
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Refund related issue

Respected Ma'am|sir,
Warm welcome, sir I had booked a ticket from Delhi to Bareilly through the upsrtc website on March 21, 2021. Due to some technical error, my balance had been deducted but the ticket didn't confirm.
I have done so many emails for a refund but neither get a reply nor a refund yet.
So I request you please resolve this issue asap.
I'll be much obliged for your support.

With Regard,...
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Puransh Dadhich
Mar 27, 2021
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Regarding my refund status

Address:Adarsh Nagar sector A Sitapur Uttar Pradesh
Website:[email protected]

I was trying to book online ticket on upsrtc website with my upsrtc account @PuranshD from Kaushambi depot to Sitapur depot on[protected]. I was paying my amount wth SBI debit card details, after filling all the details it redirected me to OTP page where I filled the OTP and then it redirected me again to upsrtc page where the error occurred and showed that your transaction got failed, but the thing is that the amount of 1586 rupees deducted...
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aditya219
Mar 25, 2021
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Unable to cancel my ticket- XVNS3403152100003

Address:Lucknow

I have booked online ticket for two from Lucknow to Varanasi my PNR no - XVNS[protected], travel date is 26th March. I want to cancel my ticket and same is only possible by online logging into the UPSRTC site. Online site is not getting log in and showing error . I want to cancel my ticket but nobody from UPSRTC is responding.
My Login Id is - Adi219
Registered email id- singh.[protected]@gmail.com...
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Ashuthosh SINGH
Mar 24, 2021
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Money got deducted from bank but ticket not booked

Date : 24/03/2021
i booked ticket from jhansi to kanpur but ticket not booked and money also deducted. pls refund or book a ticket .
username: Ashuthosh1
transaction detail : VIN/UPSRTC /[protected]/[protected]
booked through debit card...
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Spandan Rastogi
Mar 21, 2021
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Fare deducted from my bank account but ticket not received

Website:upsrtconline.co.in

I have tried to book a bus ticket from Dehradun (DDN) to Delhi (DLI) for 29/03/2021 on upsrtconline.co.in using guest login.

The bus details are as follows :
Boarding time : 29/03/2021 19:30:00
Service : AC 3×2
Route : Dehradun to Kashmiri Gate
Seat No : 31

The amount of Rs 458 with a UPI Transaction ID[protected] has been debited from my bank account but haven't received any ticket...
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