Claimed

Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

www.upsrtc.com

1

Updated: Aug 5, 2024

Complaints 642

Resolved

68

Unresolved

574

So far, so good. Uttar Pradesh State Road Transport Corporation [UPSRTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Uttar Pradesh State Road Transport Corporation [UPSRTC] will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Uttar Pradesh State Road Transport Corporation [UPSRTC]

Having problems with Uttar Pradesh State Road Transport Corporation [UPSRTC]?

File a complaint and get it resolved by Uttar Pradesh State Road Transport Corporation [UPSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Public Transportation

Uttar Pradesh State Road Transport Corporation [UPSRTC]

Recently resolved complaints

View all complaints

Money debited but ticket not booked

Payment deducted but bus ticket not booked

Regarding Approval of DL Application - 3966086422

Surrender procedure of smart card of UPSRTC

Most useful reviews

Refund not received

extra fare charge

cancellation of e ticket

amount was deducted from my account but ticket wasn't booked

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 12

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Transaction no -[protected]
PNR no -XSKA[protected]
The bus was cancelled on that day by upsrtc but my money has not been refunded yet .
Amount 954...

Helpful

Found this helpful?

Write a comment

Dear Sir/Madam,
I would like to state that my bus ticket got cancelled on 16 April 2021.
I did not commence the journey since bus trip was cancelled.

I would urge you to look into the matter and initiate the refund amount.
Kindly do the needful.

Details regarding the ticket are as follows-

Cancellation voucher number[protected]

Ticket number[protected]
br...

Helpful

Found this helpful?

Write a comment

Address: Noida

I tried to book tickets of 2 passenger for Ac jandham bus from Noida to Agra on 20-04-21 .

While booking ticket amount of rs.876 got deducted but ticket not booked .

Userid-nitshaiz

Please let me know the process or refund my money back to my same bank account.

Text msg and statement clearly mentions that amount has been deducted.

Attaching snapshot for your reference...

Helpful

Found this helpful?

Write a comment

Hi, I was booking a ticket from ballia to Lucknow on 02 April, 2021 through upsrtconline.com . My user ID is milknum6, I paid through Google pay app upi and payment was done but ticket was not booked from there side.
I called customer care on same date and they told refund will be automatically processed in 7-10 days. I waited till 15th April and called customer care again. They said I will have to write a mail regarding this to online.[protected]@upsrtc.com....

Helpful

Found this helpful?

Write a comment

I booked two tickets of jan rath bus from saktinagar to alambagh (lko) Which got cancelled on 26 march bt still i didnt got my refund. My journey date was 31/3/2021. Then aftr few days i booked ticket of jan rath from alambagh to saktinagar.it again got cancelled .my journey date was 5/4/2021..nd still i didnt got my refund...my three refunds are pending from half month..so poor service from upsrtc.didnt expected this to happen.plz solve...

+3 photos

Helpful

Found this helpful?

Write a comment

Hi, I was trying to book a ticket from sitapur to Saharanpur, i used google pay twice and atm also twice since it was urgent for me but no ticket got generated as after payment page the website didnt redirect to upsrtc website. Ticket cost was 953₹ and for 4 such failed transactions i need a refund for total Rupees 3812₹ I am not able to call on any numbers given as they dont work and i habe emailed to upsrtc with no reply. Pleaae help...

+3 photos

Helpful

Found this helpful?

I cancelled the ticket on UPSRTC website on 1.04.2021 but till date I have not received the refund.
Please process my refund at the earliest as its been more than 10 days and it is promised that the refund will come in 7-10 days time.

UPSRTC login ID - grastogi44
Transaction date - 01.04.21
Route - FKB to KASB
Amount - Rs 1004
PNR no - KASB[protected]
Cancelled voucher no[protected]...

+1 photos

Helpful

Found this helpful?

Write a comment

On 27.03.2021 at 11.20 am I tried to book a bus ticket from Farrukhabad to Anand Vihar through UPSRTC website.The amount of Rs 1140 was debited from Account but the ticket was not booked.
I called up helpline nos: [protected], +91 - [protected] but of no use. They simply say that they do not take care of refund queries.
I had been mailing this issue on online.[protected]@upsrtc.com but not a single revert I have received so far in...

+2 photos

Helpful

Found this helpful?

Write a comment

Address: Lucknow, Uttar Pradesh

Hi,

My UPSRTC user id : shikharD786

I cancelled my ticket (no:[protected] from Lucknow to Haridwar on 23rd March 2021 and the e-voucher (no:[protected] of ₹ 2530 has been generated for the same but I did not receive the amount yet. Also, I am unable to see the refund status on UPSRTOnline website.

I already contacted to UPSRTC helpline number many times but they said the refund will credit within...

+1 photos

Helpful

Found this helpful?

Write a comment

Website: upsrtconline.co.in/#

Hi Sir/Ma'am,

I booked a bus (jan rath) booking date -16 march 2021 PNR number - BLYS[protected] from Kaushambi bus stand to Bareilly satellite bus stand date of journey 27 march 2021 but on 18 march 2021 bus has been cancelled and cancellation voucher with number[protected] has been generated and refund of Rupees 508 is pending to be refunded till date (15 April 2021).

So, i request you to kindly look into...

+1 photos

Helpful

Found this helpful?

Write a comment

Hello,

This is to bring to your notice that I booked 2 tickets from the Upsrtc official website from Aligarh to Noida on 12 March 2021 but the ticket was never booked yet the amount was deducted from my account.

Below is the attached bank screenshot for your reference of the amount deducted (1602rs) from my debut card.

Please help in providing the refund for the same.

Thankyou....

+2 photos

Helpful

Found this helpful?

Write a comment

Address: Uttar pradesh

Website: upsrtconline.co.in/##

Hello,
I booked my ticket from nzm sarai kale khan isbt to mathura for 26th March but due to kisaan andolan Bharat band it got cancelled from upsrtc side so I asked upsrtc customer care helpline representative for refund, so he said within 7 days I will get my refund but today is almost 14th day and I didn't get any refund yet.
So kindly look into it....

+1 photos

Helpful

Found this helpful?

Write a comment

I was booking the ticket from RAMPUR to DELHI on 1st April 2021 for that day only. While doing so i choose upi option, I approved the payment and money got deducted from my account and payment successfull was shown on screen, but the UPSRTC website it keeps on waiting and suddenly got expired and my ticket was not booked abd my account was not updated with the ticket booked.

Booking name-TANISHQ HITESH
Booking details-...

+1 photos

Helpful

Found this helpful?

Refund is not initiated even after 20 days of ticket cancellation and company's mail id id online.[protected]@upsrtc.com is not responding from 15 days. No revert has come after multiple reminders. Very Pathetic customer service. Customer care toll free number dont entertain the refund calls....

+1 photos

Helpful

Found this helpful?

Write a comment

Address: Nagla kisanan barhpur farrukhabad

Dear sir, this is reference to my booking in which I Rahul Pandey booked a ticket from kaushambi to farrukhabad as on 25/03/2021 and due to some emergency I cancelled my booking same day. But I did not get my refund amount as almost 12 days passed. I am mentioning my all account and booking related details, kindly process my refund amount which is 562 as per the cancellation voucher.
Details are given below.

Journey...

+1 photos

Helpful

Found this helpful?

Write a comment

I booked a Ticket online from UPSRTC site on 17.03.2021 for two passengers from Delhi to Sitapur(U.P.).
Transaction No:[protected]
Ticket No:15544205
PNR No:XSTP[protected]
Date of Journey:17.03.2021
Boarding Time:17.03.2021.22.35.Jan Rath
When I reached Kaushambi Bus Station it was informed by the concerned staff that the said bus is cancelled and you will get refund in 3-4 days.. I completed...

+1 photos

Helpful

Found this helpful?

Write a comment

I booked a ticket for two persons on[protected] from Delhi to Sitapur.
Date of journey[protected]
Transaction number-[protected]
PNR NUMBER-XXSTP[protected]
TICKET NUMBER[protected] from Delhi to Sitapur.
On arriving kaushambhi bus stand it was said by the concerned staff the bus was cancelled and the entire of rupees 1586 will be refunded within 2-3 days.It was very troublesome for me as I've to reach...

+1 photos

Helpful

Found this helpful?

Write a comment

Address: Aishbagh Lucknow

Website: Upsrtc

I booked a ticket from UPSRTC website from Aishbagh (Lucknow)to Gorakhpur on 23 March 2021. The total amount of my travelling cost is 577.00 Rupees. My payment has been received by UPSRTC but not book my seat and doesn't show any tickets or PNR number. When I enquired about my refund amount from UPSRTC office and a officer told me your refund amount has been transfer in 48 hours but I didn't got my refund amount. So please you refund my amount.br...

+1 photos

Helpful

Found this helpful?

Write a comment

Website: upsrtconline.co.in/#

I booked ticket from UP transport website. And later on i cancelled the ticket 24 hrs before the journey date. Its one week from now still i didn't get any refund. I contacted UPSRTC but they never respond. The details are :
Ticket No = 15550790
PNR No = BLYS[protected]
Date of Journey = 25/03/2021
Refund Amount = 478
Cancellation voucher No = 15559412
Cancellation date and time = 23/03/2021 10:33p.m....

+1 photos

Helpful

Found this helpful?

Respected Ma'am|sir,
Warm welcome, sir I had booked a ticket from Delhi to Bareilly through the upsrtc website on March 21, 2021. Due to some technical error, my balance had been deducted but the ticket didn't confirm.
I have done so many emails for a refund but neither get a reply nor a refund yet.
So I request you please resolve this issue asap.
I'll be much obliged for your support.

With Regard,...

+1 photos

Helpful

Found this helpful?

Write a comment