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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Last updated Jan 4, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC]
Customer Service Contacts

Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone Numbers

Toll free
1800 180 2877
162
102
Phone
+91 52 2262 2363
132
79
Fax
+91 52 2262 3578

Uttar Pradesh State Road Transport Corporation [UPSRTC] Website

Uttar Pradesh State Road Transport Corporation [UPSRTC] Head Office Address

HQ, Tehri Kothi, MG Marg
Lucknow
Lucknow District
Uttar Pradesh
India
226001

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 13

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R
Rm104
Mar 21, 2021
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Refund not received for ticket booking

My name is Rashi Mishra. I have booked two tickets on 11 March 2021 from Bareilly to Agra which cost me Rs. 814.

I have done the payment via Google Pay the money got deducted but the UPSRTC page said that payment failed and tickets were not booked. I tried calling helpline number but they are not reachable. Screenshot of the payment is also attached here. I need my refund back. Very poor service from UPSRTC.

Id...
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R
Rm104
Mar 21, 2021
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Ticket refund not received

Address:Uttar Pradesh

I have booked 2 tickets from Bareilly to Agra on 11 March. I paid Rs. 814 via UPI for the payment. Payment get deducted but UPSRTC website said that payment failed and I neither receive tickets nor payment.

Login Id used for ticket booking is rashim0205. Kindly check with it....
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M
Moms Easyrecipes
Mar 20, 2021
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Refund not done since 15 days

Address:418H/226, sec D1, LDA COLONY, KANPUR ROAD, LUCKNOW 226012

My name is atin srivastsva i booked a ticket on 6th march 2021 from lucknow to sakthinagar from my upsrtc id atin101. And the amount got failed 2 times but the amount has not been refunded till now. Very poor service by upsrtc have mailed many times but no reply even. They said it will be refunded in 7 To 10 days but it's 15 days still no refund I have mailed many times and attached the screenshot but still no help has been given...
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S
Satyam8969
Mar 19, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of failed transaction not received

This is to inform you that on 8/03/2021 I tried to book a ticket through upsrtc's official website and made the payment of Rs. 1732 through google pay UPI. After making the payment it redirect to the page where "transaction failed" Message appeared. Amount deducted from my account and still not got any refund. I called on toll free number of upsrtc where customer care was not able to help regarding that transaction and asked me to write an...
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V
Visheshirctc
Mar 18, 2021
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Money got deducted but the ticket wasn't booked

Address:UPSRTC,Lucknow

I tried to book online ticket from guest ID login on 6th of March from Bareilly Satellite to Kaushambi, the fare was 530 and I chose to pay money using Gpay and the money was deducted from my account but transaction failed was displayed on payment window, also no seat was booked. It was shown that in case of money deduction the amount will be refunded within 7 working days but it hasn't been done as yet therefore I request you to please get...
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Shaihali singh30
Mar 18, 2021
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Money deducted but ticket not booked, already paid the amount.

Website:upsrtconline.co.in

My money deducted and ticket not booked...I want my refund...even Upsrtc customer care number is not reachable and I have already emailed about the same..but no response....
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Website:www.upsrtc.com/en

I booked a ticket during Lucknow to Anand Vihar and cancelled it but I didn't get refund.. The refund amount was 1818 rupees. I have attached the Cancellation voucher of my ticket. Please check it and help me out. Its been more than 2 weeks and no money is refunded...
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T
Thaps
from Bengaluru, Karnataka
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Ticket not booked and amount deducted

Ticket not booked and amount have been deducted from my account on 16/02/2021 at 10:21 PM from upsrtc account id- himanish55555.
Amount has been paid from upi id [protected]@paytm.
Upi reference no[protected]
Name - himanshu rai...
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Poojan Gadhiya
from Surat, Gujarat
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Refund Not Got

I booked a ticket from delhi to dehradun for 19th December, 2020
Order Id : 3381294
But before the journey the bus got cancelled and its been a month still didnt recieved the refund...
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Address:Uttar Pradesh

I booked tickets from upsrtc online ticket booking website. My money got deducted but i didn't get the tickets. The website showed transaaction failure whereas my money got deducted. My money is not getting refunded
upsrtc user id- gAMESbOND
email id- [protected]@gmail.com...
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C
Chauhanpuneet
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Refund

Website:upsrtconline.co.in

I have cancelled ticket from UPSRTC website on 23 December 2020 but have not received any refund for the same.
Cancellation voucher numbers are as follows:
15364222
I have tried and contacted each and every customer care number provided on website for the same but didn't received any response or refund. The payment for those tickets were made through upstrc website gateway only.
Kindly provide me with my refund...
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I
Inaam Zia
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Refund not received still

Booked ticket using upsrtc on 27th December 2020, money deducted but ticket not booked...
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I
Inaam Zia
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still refund not received

I booked my ticket on 27th December 2020 using upsrtc website, the amount got deducted but ticket was not booked, still amount not refunded...
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मैं 18.12.2020 को जनरथ जिसका नंबर. UP33 A15704 है से कानपुर से लखनउ की यात्रा कर रही थी . सवारियों की सीट के ऊपर सामान रखने वाली जगह पर रखी हुई सीट अचानक से मेरे सिर पर गिर गई।
ये spare seats rakhne...
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T
triyogkp
from Powai, Maharashtra
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Ticket not booked and payment deducted. kindly refund ASAP

Address:Gorakhpur

On dt. 14/12/2020 I booked a ticket through upsrtc from Gorakhpur To Anand Vihar and bus timing 15:00 hrs of Rs. 1544 through my upsrtconline account. The payment is deducted from my account but Unfortunately, the ticket is not booked and I didn't get any tickets. I checked my mail and UPSRTC acc. but there is no notification regarding a payment failure or ticket not booked status. Kindly solve this issue as I want my refund....
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On dt. 9/12/2020 I booked a ticket through upsrtc from Lucknow To Agra of Rs. 673 through my upsrtconline acc.. The payment is deducted from my account but Unfortunately, the ticket is not booked and I didn't get any tickets. I checked my mail and UPSRTC acc. but there is no notification regarding a payment failure or ticket not booked status. Kindly solve this issue as I want my refund....
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S
Stmtpgdav
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Refund nahi hua 14 din se

Address:Lucknow

29th November ko ticket book kiya tha Kanpur to Azamgarh UPSRTC pe ticket nahi hua paise kat gye h aaj 14 din hone jaa raha h koi refund nahi hua h..bank se bat rho to wo bolte h apka amount merchant account me bhej diya gya h but mere pass abhi tak koi paisa nahi aaya h please help me.....
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I was booking the ticket from Gorakhpur To Alambagh on 11 December 2020 for 12 December 2020 . While doing so i choose upi option, I approved the payment and money got deducted from my account and payment suucesfull was shown on screen, but the upsrtc website it keeps on waiting and suddenly got expired and my ticket was not booked

Booking name-Saurabh Chaudhary
Booking details-Gorakhpur to Alambagh

Upi...
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S
Shruti Narain
from Kishanpur, Uttar Pradesh
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Refund not received- ticket cancelled but refund not paid

Hi team,

I have received a trip cancellation message on 07.11.2020 but not received the refund amounting to Rs 560 in my account. The details of trip are as follows

Trip cancel From : ALAMBAGH, To : GORAKHPUR, Dated: 12/11/20 06:30, Schedule Time: 12/11/20 06:30
Cancellation voucher no[protected]
Ticket No[protected]...
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I was trying to book a ticket from kaushambi to bareilly through upsrtc website today 09 Dec at 9:34 pm but ticket could not booked due some error in upsrtc website https://upsrtconline.co.in/but Rs-495 is deducted from my account .
Name : Mohd NazimI was trying to book a ticket from kaushambi to bareilly through upsrtc website today 09 Dec at 9:34 pm but ticket could not booked due some error in upsrtc website https://upsrtconline.co.in/but...
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