Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

Dear Sir,

I (Shivam Gupta) am writing to you on behalf of my brother Mr. Anurag Gupta, whose ticket I had booked yesterday.

I have booked 1 ticket from Sitapur to Kaushambi dated 24/04/2018 by the name of Mr. Anurag Gupta (my brother).

Details of booked tickets are as follows:

Transaction No :[protected]

Ticket No : 10055152

PNR No. : KASB[protected]

The Boarding Time was (Approx): 18:41 pm, but the bus (SHATABDI AC) was cancelled. I had to face my difficulties as i was given no information about the same from enquiry office nor UPSRTC end. I waited till 9 Pm at the bus station for the bus to arrive but unfortunately it didn't arrived.

I am trying to reach to customer care on given numbers on UPSRTC site but no person are responding to my calls and continue disconnecting my calls.

Please help me about the refund of my ticket as I have not received any intimation of it till this time or else i am left with the other option of filing RTI.

Shivam Gupta

This is regarding ticket booked from the userid - anandajha but we did not get any refund 28 days have passed since the amount was deducted. If refund team wanted to consider the problem, it would have responded. I think by delaying the issue they want to plunder the money.
Tickets no is 9879830 and 9879781.
Please do the needful to refund my money in my account.

Sir,
I'm request online smart card o[censored]psrtc. I'm pay online but my online payment failed three times in our site but my money not refunded yet.
I'm try forth time and my smart card issu by you my smart card no. HPRHP[protected]

I'm request you to refund my money in my bank account or my smart card.
all three transaction given by your thard party ATOM.

This is with regards to the transaction id 45632438, . 45406554, 45405696

On the basis of the information shared by you please find the transaction details attached

Dear sir as norms o[censored]psrtc half ticket is 5 to 12 years. But i am traveling from shahjehanpur to lakhimpur kheri with family including my daughter shikha sharna age of 11 years 4 month. But bus conducter. Mr iliyas in up27t8932 is changing full fare. I all ready told him but fully refused regarding ticket.
Thanks
Nirbhay
[protected]
[protected]

I had booked a ticket on 1st februay 2018 for journey from Lucknow to Akbarpur but due to some reason i had to cancel my ticket. I've been waiting from last 28 days for refund of rs 334 from upsrtc, but till date I have not received my refund. I'veed contacting the company via helpline numbers and online support email but no response. Kindly do the needful.

Ticket no: 9742580
Pnr no: XAKB[protected]
Depot: Azamgarh (s)
Bus service type- SHATABDI AC

Thanks,
Gaurav Singh
+91-[protected]

Pnr:xgkp[protected], dated:25/02/2018 21:30, boarding:allahabad, alight:gorakhpur, seat:11, 12, fare:rs.1002.00/-, toll free no:[protected]
Trip cancel from : allahabad, to : gorakhpur, dated: 25/02/18 21:30, schedule time: 25/02/18 21:30, refund will be processed within 7 days, contact: online. [protected]@upsrtc.com, toll free no:[protected]...

* please refund my ticket money.
Email-durgesh. [protected]@gmail.com
Phone-[protected]

Pratibha pathak on 11march2018
Sir i was carrying 2 packets only with upsrtc bus no. Weight approximately 20 kg each of mustard and wheat from balrampur to lucknow. Bus conductor asked me to pau rs.150 for these packets extra besides my fare. He chrged me rs. (184+150 luggage fare). When i asked for luggage receipt.. He didn't give. And told u will have to pay. I paid him rs.334. I think this was a corruption. Sir solve my problem plz.
Mobno:[protected]

I travelled by upsrtc bus from noida depot on 7th march at 7 am scheduled time with ticket number:9780145, pnr: xddn[protected]

Towards dehradun and the surprises to unravel soon started from just few kilometers out of depot.
It seems like just another state run business with just formalities.
Was trying to give a sincere feedback for the poor quality of services offered but seems no one is really interested to take one such. The feedback link asks the customer to try again after sometimes even after trying for more than a couple of hours.
The word limit of 140 words put in comments section is yet another way to upset the customer to not to write anything.

The bus did depart on time (Thanks for that), but after barely moving about 10-15 kms the engine gave up. The driver although tried his best to do some quick fixes but was unable to do a job that he is not appointed for. As per my personal query with the driver the bus engine was ok checked just minutes before the departure from the depot (As a part of normal routine which no one actually does). Seems the engineer or mechanic was too sleepy at 6am to 7 am for his job.
Then somehow after struggling for 2-3 hours with the near dead bus we were transported to another bus coming from behind and we could manage to reach dehradun by around few minutes past 3 pm only 2 hours behind schedule (Which i guess is pretty usual as per indian standards and we must not feel offended)
About the bottled water supply i came to know that upsrtc supplies that too from the unsubmitable feedback form column. Because like all other passengers in our first bus we did not receive any thing called water bottle. And am sure that even in the second bus none of the original passengers did get it. We were anyways a second grade citizens in that bus so we could not even think of getting one.

So here is this sincere request to who so ever will be assigned to dispose off this complaint that please be honest to what the state is paying every staffer for and take action against the engineers who gave ok certificate to the bus to move out of depot. And also catch hold of the bus conductor who is supposed to give water to passengers on arrival. And value the time of a passenger as he/she may have further engagements and may find him/her in trouble because of your negligence.
It is beyond imagination the horror a women passenger can suffer if traveling by such to be dead soon type of transport services during night times.

Regards
Sunil chauhan

I booked a ticket on 25th february 2018 for journey from noida to aligarh but due to some reason i had to cancel it and did it on the same day. I've been waiting since then to get my refund of rs 454 from upsrtc. I've tried contacting the company via helpline numbers and online support email but no luck. Kindly do the needful here as calling the helpline numbers is of no good.

Ticket no: 9716164

Bus no up32 cz8415 time 4:20
Route dubagga
Bus conductor mr. Pandey and driver
I was suffering today from tedhi puliya to polytechnic chauraha conductor take 10rs and gave me 5rs ticket i do objection on it he take back my 5rs. Ticket and not give me any amount and behave me vry badly. On my destination i told for stop the bus driver and conductor attitude towords me was wrong.
Plz help us sir public facing this type of problems in their daily life from the govt employees... : (

Dear sir today morning we are stand in richhapura bus stand bah agra but 3 bus has pass from 4:30am to 6:10am nobody stop bus. We are so late because our train time from agra 9:10am. This is full nigilegenc of bus driver and conductors. We have two small baby. They we fully travel after that we have arrange two bike for drop him from richhapura to bah in temperature 10c so please educate to each driver and conducter for understand problem of general person from barun kumar bah agra

I have cancelled my ticket no 9037999, pnr no xmbd[protected] vide cancellation voucher no 9038015 dated 19 oct 17, and the refund amount of rs 1077.00 has not yet credited to my credit card account till date... I have tried to contact to the officials to register my complaint in this regard several times through toll free number but always it is used to show as busy number and if connected then no seriousness about my above issues has...

I was doing journey from fatehpur to lucknow via bus (Alambagh dipo) at 5:30 am. At bachhrava i mistakenly left the bus. My bag was also gone with the bus. Then i called bus stand numbers (I got from google)'alambagh and charbagh' but they didn't picked. I called my father who's living in lucknow and told him the bus number as i saw in my ticked to find that bus. And now when we found the bus i'm seeing that actual number of the bus is different than number in my ticket.
Kindly look into this and prevent it in happening again in anyone's journey. Bus number should be same so that we can find it easily. And also if the service is 24*7 then call should be picked.
Original mum :up70et6959
On ticket:up32cn4696
Journey date and time:19january2017 & 5:30 from fatehpur

Unauthorized payment of rs 538 from smart card smart card no-srgsb[protected], mukul pahwa.

I travelled from mohan nagar to meerut on 10-01-18 night around 8:00pm, i gave my smart card to the conductor but his

Machine couldn't detect my card so he just noted my card details and didn't give me any ticket and told me that fare of rs

54 would be deducted the from the card later as he would make the entry on the system manually after reaching at the depot. My card was rs 1073 balance at that time,

On the very next day i. E 11-01-17, in the morning, the card's balance was 1073, i puchased the ticket (Rs 54) from my card and travelled from meerut to mohan nagar after which final balance was rs 1019,

In the evening while returning from ghaziabad to meerut, i purchased the ticket of rs 51 from my smart card after which balance of my card was just rupees 430, which was supposed to be 968. I did not travel any where i travel daily only from meerut to ghaziabad and ghaziabad to meerut not anywhere else. Where the hell did my money go?

It seems that the conductor who had noted my card details for the ticket on previous day's evening i. E on 10th jan 18, charged illicitly and cheated me and charged more than rs 538 instead of rs 54 (For the trip from mohan nagar to meerut on[protected] evening as mentioned above). Although, he was supposed to charge only rs 54 but he charged much more than that. Maybe that's what i think has happened.

I have also attached the tickets for 11th january both the tickets show balance on them morning one shows 1019 and evening

One shows rs 430.

I request you to please investigate in this issue and refund my balance as soon as possible.

On 28.11.2017, I booked an online ticket from lucknow (kaiserbagh) to sohrabgate (meerut), in scannia bus. Details are as below :

- pnr No. - XSBG[protected]
- date of journey - 29.11.2017 (at 19.30 hrs.)
- boarding from kaiserbagh (lucknow) to sohrabgate (meerut)
- Seat No. - 21

Due to some reasons, I couldn't travel on said date and got my ticket cancelled on-line on dated 29.11.2017.

I got the message [with Reference No.- 9230079] that Rs.204/- has been deducted as cancellation charge and balance will be processed within 7 days.

But till date, balance of Rs.1155/- has not been refunded to me.

So its requested to please look into the matter & solve it at the earliest.

regards
sanjeev kumar arora

My ticket cancellation number is 9384832.
They are not returning my amount.

Cancellation voucher details
Cancellation voucher no : 9384832
Ticket no : 9384792 pnr no : blys[protected]
Service start place : kaushambi service end place : pilibhit
Passenger reservation from : kaushambi passenger reservation to : bareilly satelite
Passenger boarding point : kaushambi passenger alighting point : bareilly satelite
Date of journey (Origin) : 25/12/2017 scheduled departure (Origin) : 23:55
Boarding time (Approx) : 25/12/2017 23:55 alighting time (Approx) : 26/12/2017 04:00
Bus service type : shatabdi ac no. Of passenger : 1
User id : apoorv95680 transaction date & time : 25/12/2017 19:01
Depot name : : pilibhit support email id : : online. [protected]@upsrtc.com
Passenger details
Name age adult/child gender quota
Apoorv pandey 21 a m g
Total refund details
Fare : 503.00
Total refund amount 442.00

Hello there,

Someone claiming from up electricity board of allahabad has cut off the electricity connection at my home that too in my absence. I have duly filled all my electricity bill in well advanced and attached is the bill for the same. Kindly take the proper action in this case and renew my connection at the earliest.

Thanks and regards
Gyan prakash srivastava

Dear sir,
I have booked a ticket on 23.11.2017 through mobiqwik app via
Ticket pnr c2sva53f operator pnr xagi[protected]
From bareilly to agra in the name of tinkal gupta and summer singh
The said ticket was cancelled by upsrtc
But the refund is not credited in my account.
Following message was sent by upsrtc

Trip cancel from : bareilly, to : agra i. S. B. T, dated: 24/11/17 22:45, schedule time: 24/11/17 22:45, collect refund from your booking agent, contact: online. [protected]@upsrtc.com, toll free no. Upsrtc on 24.11.2017 at 12.10 pm

Kindly do the needful
Regards,
Tinkal gupta
Email tg. [protected]@gmail.com
Mo no. [protected]
[protected]

1. Date of incident : 15/12/2017 friday
2. Client number : ticket no.00020723 & 00020724
3. Full description of the incident : i, rashmi hajela, r/o agra was travelling along with my husband, from agra isbt to noida on 15/12/2017 friday in above ac bus. We were holding ticket no. 00020723 & 00020724 for rs.411 each totalling rs.822. The bus started from agra isbt at 8.30 am. Since there was too much cold in the bus, we requested conductor of the bus to start the heater being ac bus. However the conductor didn't consider our request by replying that there is no connection for stating the heater in the winter. Further he told that the ac is fuctional in only in summer.
Hence we were forced to travel without heater in the ac bus shivering for the entire journey in the winter, whereas we have the payment for ac bus.
4. Desirable resolution of complaint : refund of excess fare
So we request you to charge us for the normal fare for the journey undertaken by us and refund the excess fare charged for ac immediately

I am anmol mamgain from roorkee, uttarakhand. I am navy officer and recently travelling in uprctc bus from delhi to roorkee bus no: up14et3157.

I want to file a complaint against bus conducter of the same bus. Firstly instead of roorkee he gave me ticket for haridwar and reason was lack of travellers. Then mid of the journey he came to me saying that my luggage is more than 10kg and gave me ticket of 200rs for the same when...