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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Last updated Jan 4, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC]
Customer Service Contacts

Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone Numbers

Toll free
1800 180 2877
162
102
Phone
+91 52 2262 2363
132
79
Fax
+91 52 2262 3578

Uttar Pradesh State Road Transport Corporation [UPSRTC] Website

Uttar Pradesh State Road Transport Corporation [UPSRTC] Head Office Address

HQ, Tehri Kothi, MG Marg
Lucknow
Lucknow District
Uttar Pradesh
India
226001

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 23

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G
gaurav7755
from Noida, Uttar Pradesh
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money not refunded

Address:Lucknow, Uttar Pradesh
Website:www.upsrtc.com

I had booked a ticket on 1st februay 2018 for journey from Lucknow to Akbarpur but due to some reason i had to cancel my ticket. I've been waiting from last 28 days for refund of rs 334 from upsrtc, but till date I have not received my refund. I'veed contacting the company via helpline numbers and online support email but no response. Kindly do the needful.

Ticket no: 9742580
Pnr no: XAKB[protected]
Depot: Azamgarh...
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D
Durgeshshrivas1
from Varanasi, Uttar Pradesh
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refund not credited in bank account from 1 month.

Address:Gorakhpur, Uttar Pradesh
Website:Upsrtc

Pnr:xgkp[protected], dated:25/02/2018 21:30, boarding:allahabad, alight:gorakhpur, seat:11, 12, fare:rs.1002.00/-, toll free no:[protected]
Trip cancel from : allahabad, to : gorakhpur, dated: 25/02/18 21:30, schedule time: 25/02/18 21:30, refund will be processed within 7 days, contact: online. [protected]@upsrtc.com, toll free no:[protected]...

* please refund my ticket money.
Email-durgesh. [protected]@gmail.combr...
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S
Sanjeev68
from Lucknow, Uttar Pradesh
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extra fare charge

Pratibha pathak on 11march2018
Sir i was carrying 2 packets only with upsrtc bus no. Weight approximately 20 kg each of mustard and wheat from balrampur to lucknow. Bus conductor asked me to pau rs.150 for these packets extra besides my fare. He chrged me rs. (184+150 luggage fare). When i asked for luggage receipt.. He didn't give. And told u will have to pay. I paid him rs.334. I think this was a corruption. Sir solve my problem...
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S
Sunilchauhan943
from Noida, Uttar Pradesh
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poor quality services offered

Address:Lucknow, Uttar Pradesh

I travelled by upsrtc bus from noida depot on 7th march at 7 am scheduled time with ticket number:9780145, pnr: xddn[protected]

Towards dehradun and the surprises to unravel soon started from just few kilometers out of depot.
It seems like just another state run business with just formalities.
Was trying to give a sincere feedback for the poor quality of services offered but seems no one is really interested...
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U
Udit Jaiswal
from Bengaluru, Karnataka
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refund not initiated

I booked a ticket on 25th february 2018 for journey from noida to aligarh but due to some reason i had to cancel it and did it on the same day. I've been waiting since then to get my refund of rs 454 from upsrtc. I've tried contacting the company via helpline numbers and online support email but no luck. Kindly do the needful here as calling the helpline numbers is of no good.

Ticket no: 9716164...
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N
nehaanki
from Allahabad, Uttar Pradesh
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take fair but not give ticket

Address:Lucknow, Uttar Pradesh

Bus no up32 cz8415 time 4:20
Route dubagga
Bus conductor mr. Pandey and driver
I was suffering today from tedhi puliya to polytechnic chauraha conductor take 10rs and gave me 5rs ticket i do objection on it he take back my 5rs. Ticket and not give me any amount and behave me vry badly. On my destination i told for stop the bus driver and conductor attitude towords me was wrong.
Plz help us sir public facing this...
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B
from Amroha, Uttar Pradesh
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negligence of bus driver and conductors

Address:Agra, Uttar Pradesh, 283114

Dear sir today morning we are stand in richhapura bus stand bah agra but 3 bus has pass from 4:30am to 6:10am nobody stop bus. We are so late because our train time from agra 9:10am. This is full nigilegenc of bus driver and conductors. We have two small baby. They we fully travel after that we have arrange two bike for drop him from richhapura to bah in temperature 10c so please educate to each driver and conducter for understand problem...
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M
manivedita
from Dehra Dun, Uttarakhand
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non refund of my cancellation amount

Address:Lucknow, Uttar Pradesh, 244001
Website:[email protected]

I have cancelled my ticket no 9037999, pnr no xmbd[protected] vide cancellation voucher no 9038015 dated 19 oct 17, and the refund amount of rs 1077.00 has not yet credited to my credit card account till date... I have tried to contact to the officials to register my complaint in this regard several times through toll free number but always it is used to show as busy number and if connected then no seriousness about my above issues has...
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D
Deepak8604
from Varanasi, Uttar Pradesh
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wrong bus number ticket providing

Website:Upsrtc

I was doing journey from fatehpur to lucknow via bus (Alambagh dipo) at 5:30 am. At bachhrava i mistakenly left the bus. My bag was also gone with the bus. Then i called bus stand numbers (I got from google)'alambagh and charbagh' but they didn't picked. I called my father who's living in lucknow and told him the bus number as i saw in my ticked to find that bus. And now when we found the bus i'm seeing that actual number of the bus is different...
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M
Mukul Pahwa
from Mumbai, Maharashtra
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unauthorized deduction from smart card

Address:Meerut, Uttar Pradesh, 250004

Unauthorized payment of rs 538 from smart card smart card no-srgsb[protected], mukul pahwa.

I travelled from mohan nagar to meerut on 10-01-18 night around 8:00pm, i gave my smart card to the conductor but his

Machine couldn't detect my card so he just noted my card details and didn't give me any ticket and told me that fare of rs

54 would be deducted the from the card later as he would make the...
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S
Sk.arora
from Chennai, Tamil Nadu
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refund of bus ticket

On 28.11.2017, I booked an online ticket from lucknow (kaiserbagh) to sohrabgate (meerut), in scannia bus. Details are as below :

- pnr No. - XSBG[protected]
- date of journey - 29.11.2017 (at 19.30 hrs.)
- boarding from kaiserbagh (lucknow) to sohrabgate (meerut)
- Seat No. - 21

Due to some reasons, I couldn't travel on said date and got my ticket cancelled on-line on dated 29.11.2017.br...
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A
apoorvpandeymba
from Mumbai, Maharashtra
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refund not received

Address:Lucknow, Uttar Pradesh, 262201
Website:www.upsrtconline.co.in

My ticket cancellation number is 9384832.
They are not returning my amount.

Cancellation voucher details
Cancellation voucher no : 9384832
Ticket no : 9384792 pnr no : blys[protected]
Service start place : kaushambi service end place : pilibhit
Passenger reservation from : kaushambi passenger reservation to : bareilly satelite
Passenger boarding point : kaushambi passenger...
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G
gyanprakash54
from Allahabad, Uttar Pradesh
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electricity cut off

Address:Allahabad, Uttar Pradesh, 211003

Hello there,

Someone claiming from up electricity board of allahabad has cut off the electricity connection at my home that too in my absence. I have duly filled all my electricity bill in well advanced and attached is the bill for the same. Kindly take the proper action in this case and renew my connection at the earliest.

Thanks and regards
Gyan prakash srivastava...
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T
Tinkal Gupta
from Roorkee, Uttarakhand
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refund of e ticket ticket pnrc2sva53f operator pnr xagi1111231700011

Address:Agra, Uttar Pradesh, 282001

Dear sir,
I have booked a ticket on 23.11.2017 through mobiqwik app via
Ticket pnr c2sva53f operator pnr xagi[protected]
From bareilly to agra in the name of tinkal gupta and summer singh
The said ticket was cancelled by upsrtc
But the refund is not credited in my account.
Following message was sent by upsrtc

Trip cancel from : bareilly, to : agra i. S. B. T, dated: 24/11/17 22:45,...
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1. Date of incident : 15/12/2017 friday
2. Client number : ticket no.00020723 & 00020724
3. Full description of the incident : i, rashmi hajela, r/o agra was travelling along with my husband, from agra isbt to noida on 15/12/2017 friday in above ac bus. We were holding ticket no. 00020723 & 00020724 for rs.411 each totalling rs.822. The bus started from agra isbt at 8.30 am. Since there was too much cold in the bus, we requested...
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A
anmol159
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

too much fare taken by bus conductor

I am anmol mamgain from roorkee, uttarakhand. I am navy officer and recently travelling in uprctc bus from delhi to roorkee bus no: up14et3157.

I want to file a complaint against bus conducter of the same bus. Firstly instead of roorkee he gave me ticket for haridwar and reason was lack of travellers. Then mid of the journey he came to me saying that my luggage is more than 10kg and gave me ticket of 200rs for the same when...
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A
Amitguptaranger
from Delhi, Delhi
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failed transaction not refunded in my account

Website:upsrtconlinebooking.com

Hi team,

I have try to book a ticket form upsrtc website on 14/10/2017 at 9.45 pm

With user id: amitranger but after payment amount if 1558 is debited from

When i coordinate with customer care then they inform that transaction was failed and money will be credited back with in 5 days but after 9 days has been
Passed but money is not credited back in my account

Please help...
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R
rishabhSingh429
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ticket not issued, money deducted and not refunded yet.

Address:Sitapur, Uttar Pradesh, 261001
Website:www.upsrtc.com

This is regarding ticket booked from the userid - rishabh429 and contact number is [protected]. I booked a ticket from sitapur to anand vihar on[protected] and money was deducted, ticket was not booked for the bus at 11:30p. M. From sitapur.
Passenger name - rishabh

Shreya

From - sitapur

To - anand vihar terminal

Bus type - janrath

Journey date - 23/10/2017br...
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S
Shashindra Kumar
from Kanpur, Uttar Pradesh
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request for refund of fare due to change of bus from ac to non ac (gen bus)

Address:Lucknow, Uttar Pradesh
Website:www.upsrtc.com

Respected
Sir,

We the student of iit bhilai were travelling in group as on 21 oct 2017 by generath ac bus from lucknow to allahabad by ticket no 9029851 pnr no xald[protected]. 1. Aikata ([protected]) 2. Sristi 3. Pallavi 4. Akash 5. Ayush 6. Utkarsh no of seats 06 under email id [protected]@gmail.com by bus of depot name avadh depot time of commencement of journey was 0900 am for which we paid rs 2292.
...
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R
Rajesh Uppadhyay
from Noida, Uttar Pradesh
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upsrtc jan rath - complaint against my balance deduction

Address:110096
Website:upsrtconline.co.in

I have booked upsrtc jan rath bus ticket on 13th oct, 2017 from haldwani to delhi but that transaction was unsuccessful (Information provided by customer care executive) due to this upsrtc have deducted rs 540 from my hdfc bank account and even after more than 1 months my money is not refunded to my account. Complaint also registered on 'http://www.upsrtc.com/frmGrievances.aspx' with below details :-
Docket no: gtrrm00056909, username...
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