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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Updated: Aug 5, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 20

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A
Asim498
Mar 3, 2019
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Dear team,

I booked my ticket from bareilly to kaushambi for ac 2x2 from www.upsrtconline.co.in on 3 march2019. The bus boarding timing was 23:21 on 3march 2019. I booked the ticket as the guest the user and when i am trying to cancel the ticket, the website asked to me register it to cancel the ticket. So, while i am registering, the website did not sent the activation mail on my email address. I am trying to call customer care number somebody declining the call and not picking it up. After 50 to 60 attempts someone picked the call and said 'due to server down, your ticket will not cancelled'


Kindly do the needful and help me to get my money back.

Pnr no. Kasb[protected]

Date of journey. 3march 2019

No. Of seats. - 2
Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
Mar 04, 2019
Updated by Asim498 Dear Team,

Only notification is not sufficient for those illiterate people sitting over there.
They are unable to understand hindi as well.
Please notify him to give my money back asap.
Thanks
Mar 05, 2019
Updated by Asim498 Dear Team, expecting resolution from your end.
Please do the needful
Mar 15, 2019
Updated by Asim498 Still No single update from upsrtc.
Mar 19, 2019
Updated by Asim498 Waiting for resolution..
@consumercomplaints team, please help
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    A
    ankitca800
    from Delhi, Delhi
    Feb 28, 2019
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    I booked two tickets from lucknow to delhi on 11th feb, 2019 and later on cancelled the ticket due to some personal reasons. And the refund amount against the same have not received till date. The details are :
    Ticket no = 12168435
    Cancellation voucher no. 12168942
    Pnr no = kasb[protected]
    Date of journey = 11/02/2019
    Amount = 1352.00
    Contact number: [protected]
    Contact email: [protected]@gmail.com
    +1 photos
    Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
    Sep 30, 2019
    Updated by ankitca800     Complaint not resolved yet, can you please give any update over it.
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      S
      Shreyagupta646
      from Dehra Dun, Uttarakhand
      Feb 22, 2019
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      Website: Www.upsrtconline.co.in

      I have been trying to cancel my online bus booking from dehradun to delhi (Kashmiri gate) scheduled on 22.2.2019 at 9.30am. I booked my ticket as a guest user.

      When i tried to cancel my booking, the upsrtc website asked me to register online but i never received any activation link on my email as suggested. I tried the 24x7 helpline a several times but no one picks up that number. I also tried the other number provided online [protected] but still no answer. I spent so much time to get this working, it is so inconvenient. I would like someone to look into this matter soon. I request for a full refund. Thank you.
      +1 photos
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        B
        bun2626
        from Ludhiana, Punjab
        Feb 21, 2019
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        Account details.
        Username - bun2626

        I have booked 2 tickets for Haldwani to Anand Vihar.
        Amount was deducted from my account but no ticket is booked. My upsrtc account shows no ticket as booked. My Tickets amount Rs. 1026.00.
        Please refund my money back.
        Either send me ticket details as soon as possible for tickets dated 16.02.2019

        Refund my amount to the bank please. The bank statement clearly mentions that amount had been transferred to upsrtc account.
        I'm attaching the screenshot of the bank statement too for your assistance.
        Kindly refund my money back.
        +1 photos
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          S
          Shahansha2709
          from Lucknow, Uttar Pradesh
          Feb 17, 2019
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          Address: Shahjahanpur, Uttar Pradesh, 242001

          Account details.
          Username - ashu1864
          Mobile no. [protected]
          I have booked 3 tickets for sahjahanpur to kaushambi via upsrtc ac bus service.
          Amount was deducted from my account but no ticket is booked. Refund my amount to the bank please. The bank statement clearly mentions that amount had been transferred to upsrtc account.
          I'm attaching the screenshot of the bank statement too for your assistance.
          Kindly refund my money back.
          +1 photos
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            D
            Diwakar002
            from Barkot, Uttarakhand
            Jan 26, 2019
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            Address: Firozabad, Uttar Pradesh, 283203

            I am traveling from firozabad to kuberpur, but bus conductor charging ticket from firozabad to agra, he is saying it is compulsory if you travel from my bus. Rest bus conductor didn't charged from firozabad to agra, why is he charging destination where i will not go.

            Can i request to official to provide reason why is he overcharging tickets price.
            Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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            This is my PNR No. XALM[protected]. I booked my tickets in your UPSRTC Bus dated 31st Jan. 2018 which was cancelled. I called on toll free number given by UPSRTC through message for refund amount. Person receiving call misbehaved and abused me. I want to raise complain as well as demand my refund for the trip.

            overcharged ticket price - Comment #3341323 - Image #0
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              R
              Rajeev Kumar sagar
              from Rudarpur, Uttar Pradesh
              Jan 16, 2019
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              Address: 229001

              I m complaining about at bus no up33at4564 raebareli depot, i was seating from raebareli to lucknow at 7:30 pm, conductor told me that at this bus there is no stoppage at telibagh so you have to take ticket for charbagh bus stop that is rs 92/- please tell me that at this there was really there is no stoppage, i have attached image of ticket
              Kindly clarify my issue
              Thank you!
              Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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              I m traveling from Agra to Noida by upstrc bus . Ticket collector is denying to give half ticket against a seat.
              And forcefully he gave me a full ticket for 9 years girl.if I asked for the same he is using harsh language. Just a sick environment has been provided by the govt employees. Shame on you u.p. govt.
              Reply
              Road maintenance issue on LONI Highway connecting Delhi, Ghaziabad

              I want to say that road connecting to Loni to Ghaziabad is in very poor condition. There are traffic each and every time and due to under construction of road there is always Deep hole on the road and please construct the road.
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                G
                gaurabh mishra
                from Gorakhpur, Uttar Pradesh
                Jan 13, 2019
                Resolved
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                Resolved

                Ticket no = 11955579
                Pnr no = xgkp[protected]
                Date of journey = 13/01/2019
                Amount = 521 rs

                I booked ticket from upsrctc website. And later on the bus was cancelled. But no any message on my mobile they sent and there is no option for refund of money on website o[censored]psrtc. On bus stand, upsrtc employees were told that the bus was cancelled from 4 month. I want to ask that when bus was cancelled from 4 month then why you booked ticket online. I have mailed to the customer care many times and i contacted upsrctc but they never respond.
                The details are :

                Journey station: varanasi
                Destination: gorakhpur
                Ticket no = 11955579
                Pnr no = xgkp[protected]
                Date of journey = 13/01/2019
                Amount = 521 rs
                +1 photos
                Jan 19, 2019
                Complaint marked as Resolved 
                Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                  S
                  saquib_akhtar
                  from Allahabad, Uttar Pradesh
                  Jan 12, 2019
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                  Address: Lucknow, Uttar Pradesh, 226011
                  Website: www.upsrtconline.co.in

                  It has been 4 months since the cancellation of my ticket from lucknow to anvt dated 15/7/2018 as the bus was cancelled. Cancellation date: 3/7/2018
                  Till date, i have not been provided with any refund for the same. Neither trimax team replied to my queries, neither upsrtc refund section replied back.

                  Look into this issue immediately.

                  I raised a grievance online, but no action has been taken on it till date and it's still under process.

                  All files are attached below.
                  Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
                  Jan 12, 2019
                  Updated by saquib_akhtar                   Attached Image

                  Jan 12, 2019
                  Updated by saquib_akhtar                   Grievance Ticket and No Response of Mail to Higher authority

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                    D
                    divya.jain
                    from Delhi, Delhi
                    Jan 11, 2019
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                    Address: 282007

                    I booked ticket from upsrctc website. And later on the bus was cancelled. I have mailed to the customer care 3-4 times. I contacted upsrctc but they never respond. The details are :
                    Ticket no = 11386918
                    Pnr no = xndd[protected]
                    Date of journey = 22/10/2018
                    Amount = 386.00
                    And
                    Ticket no = 11889195
                    Pnr no = xndd[protected]
                    Date of journey = 1/01/2019
                    Amount = 406.00
                    Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
                    View replies
                    HI, I am tried to book ticket From Kaushambi to PILIBHIT into AC bus services. My Amount has been deducted from bank however i have not getting ant ticket or PNR.

                    payment not received - Comment #3321692 - Image #0
                    payment not received - Comment #3321692 - Image #1
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                      V
                      vikash sonkar
                      from Mumbai, Maharashtra
                      Dec 27, 2018
                      Sep 8, 2023
                      This thread was updated on Sep 8, 2023
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                      Address: Varanasi, Uttar Pradesh, 221001
                      Website: www.upsrtc.com

                      I booked my ticket from alambhag to varanasi for volvo from www.upsrtconline.co.in on 26.12.18. The bus boarding timing was 23:00 27.12.18. I booked the ticket as the guest the user and when i am trying to cancel the ticket, the website asked to me register it to cancel the ticket. So, while i am registering, the website did not sent the activation mail on my email address. I am trying to call customer care number somebody declining the call and not picking it up.
                      +1 photos
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                      I booked tickets in janrath 2×2 from 15.08.2022, 17:15 to 15.08.2022, 21:00 on 14.08.2022, 11:48 but I'm unable to cancel the tickets and helpline are only for formality they don't react any mail and call.

                      cancellation of e ticket - Comment #4036758 - Image #0
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                      I have cancelled a booking of Volvo bus for Prayagraj to Lucknow on 6th September 2023, the bus was booked for 7th September, I did not got a cancellation confirmation mail or message neither I know about the refund of the amount I pay of 703

                      cancellation of e ticket - Comment #4122657 - Image #0
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                        F
                        Firdaush
                        from Kanpur, Uttar Pradesh
                        Dec 26, 2018
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                        Resolved

                        Address: New Delhi, Delhi, 226002
                        Website: [email protected]

                        This is to inform you that i had book a ticket of volvo on 21 dec. 2018 and i had to travel on 22 dec. 2018 but on 21 dec. 2018 night that ticket got cancelled by upsrtc. So please refund my money as soon as possible.
                        Transaction no.[protected]
                        Pnr no. - xalm[protected]
                        Ticket no.[protected]
                        Depot name - sahibabad, journey from delhi to lucknow, seat no. - 28
                        +1 photos
                        Jan 1, 2019
                        Complaint marked as Resolved 
                        Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                          F
                          Firdaush
                          from Kanpur, Uttar Pradesh
                          Dec 24, 2018
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                          Resolved

                          Address: Lucknow, Uttar Pradesh, 226002
                          Website: [email protected]

                          With due respect i beg to say that i tried to book a ticket on upsrtc but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 1356 was deducted from my debit card as per enclosed bank statement and credit into upsrtc account. After that, i booked a ticket again and then it was successful. Please resolve the issue with my previous transaction of rs. 1356 on 23 dec. 2018 and refund my money and revert to my debit card.
                          +1 photos
                          Jan 5, 2019
                          Complaint marked as Resolved 
                          Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                            D
                            Deepika Garg24
                            from Noida, Uttar Pradesh
                            Dec 3, 2018
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                            Address: Ghaziabad, Uttar Pradesh, 245304

                            Sir,
                            I have applied for open ended bus smart card from ghaziabad bus stop on 12-may-2018 but i have not receve my card yet.
                            Status shown on site is registration completed and waiting for printing. Also now it is shown at different registration date fron 26-nov-2018.

                            Pfa scanned coppy of my original registration receipt and screenshot of status and wrong date showing on portal.

                            I request you to solve this issue as soon as possible as i am facing so inconvenience because of it.

                            My email address for further correspondence is - [protected]@gmail.com, and [protected]@gmail.com
                            +1 photos
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                              S
                              saumyav20
                              from Pune, Maharashtra
                              Nov 19, 2018
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                              Address: Lucknow, Uttar Pradesh, 400076
                              Website: www.upsrtconline.co.in

                              Hi,

                              I have tried to book ticket on upsrtc

                              Date : 13/11/2018

                              From : budaun to kaushambi

                              Bus name : shatabdi ac

                              Boarding time : 23:00

                              No. Of tickets tried to book : 2

                              Total money deducted : 790

                              In netbanking the following were used for this transaction :

                              Transaction :[protected]atomupsrtc
                              Reference number :[protected]

                              The money has been deducted and it isnt refunded yet. I want refund asap.
                              Trying to reach to the numbers given [protected]
                              Mail id : online. [protected]@upsrtc.com

                              No response as of yet. This is really frustrating.
                              +1 photos
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                              Refund not received against cancellation voucher number 11664840, amount Rs 3621. I contacted customer care couple of times but they are not responding. Please ger my refund processed ASAP.
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                                K
                                Kavya Dubey
                                from Allahabad, Uttar Pradesh
                                Nov 19, 2018
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                                I have booked 2 tickets online from lakhimpur to kaushambi for 18 nov. 2018. Ticket was confirmed and amount 1510.00 inr was deducted from my account but on the date of departure bus didn't arrived and no message for cancellation of bus was received. I kindly request you to refund the amount as mentioned earlier in my bank account.
                                On contacting about the same there was no response given by hepldesk number.
                                Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                                  V
                                  vijaylive
                                  from Noida, Uttar Pradesh
                                  Nov 18, 2018
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                                  Address: Lucknow, Uttar Pradesh
                                  Website: UPSRTC.COM

                                  I have booked a ticket and the bus was cancelled by upsrtc and text me that i will receive the refund the fund withing 7 days but no credit received till now.
                                  I have sent many mails to upsrtc but no response received
                                  Ticket details
                                  Pnr no. Anvt[protected]
                                  Date of journey :[protected]
                                  Mobile no [protected]
                                  Bus cancelled on[protected]
                                  Bus cancelled by upsrtc
                                  Complaint already registered with upsrtc but no response
                                  Customer care are not helpfull and non cooperative
                                  +1 photos
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                                  Sir Maine ticket karaya Lekin bus ka koi number nhi Mila ana na hi koi contact number ticket 3 thi 1809 ki thi.jis bus ka ticket that Ac Shatabdi Rohilkhand depot ki usne mujhe pick bhi nahi Kiya bus Nikal gayi please mera balance refund Kara dijiye

                                  cancelled ticket refund not received, bus cancelled by upsrtc - Comment #3275712 - Image #0
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                                  Sir i have booked my ticket for aligarh on 12th dec at 8.30and i dont know with what reasons it had been cancelled, so i just want to claim my refund as soon as possible i want my 247 back as it was your transportation facilityfault. Rather than mine

                                  cancelled ticket refund not received, bus cancelled by upsrtc - Comment #3297978 - Image #0
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                                    A
                                    anilpratap
                                    from Haldwani, Uttarakhand
                                    Nov 18, 2018
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                                    Address: Agra, Uttar Pradesh

                                    Are there any charges for carring a led tv in up roadways buses. The size of tv is equel to trolly bag. If yes then what is the charges because up roadways conductor charged me for led tv but not provide any receipt   replace all
                                    Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                                    I was trying to book tickets in AC bus o[censored]PSRTC Service code 233 from Rishikesh to Delhi. But amount debited from my credit card and no refund till date. Same was happened three times. Here I'm attaching the latest statement of my credit card.

                                    extra charge for led tv without any receipt - Comment #3296070 - Image #0
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                                      B
                                      Bal vivek
                                      from Patna, Bihar
                                      Nov 18, 2018
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                                      Address: 262701
                                      Website: [email protected]

                                      Dear sir,

                                      I am booked ticket in upsrtc by online sitapur to kausambi but upsrtc message forward at 08:30 pm trip cancelled but my refund not transferred in my account till time its second time suffer this problem & no one respond on mail or call not picked any one please look it. Ticket detail also mention for your reference.

                                      Pnr:kasb[protected], dated:10/11/2018 23:55, boarding:sitapur, alight:kaushambi, seat:39, fare:rs.684.00/-, toll free no:[protected].

                                      Trip cancel from : kaisarbagh, to : kaushambi, dated: 10/11/18 22:00, schedule time: 10/11/18 22:00, collect refund from your booking agent, contact: online. [protected]@upsrtc.com, toll free no:[protected]
                                      Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.
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                                      This is twice that amount has been deducted and ticket not booked. They say please try again, but they deduct the amount from my account.
                                      Please help.
                                      Transaction reference number is[protected].
                                      Please refund my amount.

                                      refund not transfer in my account while trip cancel by upsrtc - Comment #3275608 - Image #0
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                                        G
                                        gaurav7755
                                        from Noida, Uttar Pradesh
                                        Nov 17, 2018
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                                        Address: Lucknow, Uttar Pradesh, 226004
                                        Website: upsrtconline.co.in

                                        Dear sir,

                                        I had cancelled a ticket dated 08.11.2018, but i have not received the refund amount till date.
                                        I am waiting for last 10 days, and many times call and mail to refund department but no response.
                                        I request you to please look into this and refund my money asap.

                                        Please find below the ticket cancellation details.

                                        Ticket number[protected]
                                        Booking date - 26.10.2018
                                        Ticket booking amount - 1221
                                        Ticket refund amount - 1201
                                        Pnr no - anvt[protected]
                                        +1 photos
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