Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

Address: Lucknow, Uttar Pradesh

I have booked a ticket on 21/12/2018 from vaishalli to moradabad bus scheduled on 21/12/2018 at 3.00p. M. Due to unknown reason bus got cancelled and the refund is the matter of great concern. Despite of my day night calling at their customer support, they are not happy to take call. They are truly showing unwillingness to work in so called digital india.

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Dear team,

I booked my ticket from bareilly to kaushambi for ac 2x2 from www.upsrtconline.co.in on 3 march2019. The bus boarding timing was 23:21 on 3march 2019. I booked the ticket as the guest the user and when i am trying to cancel the ticket, the website asked to me register it to cancel the ticket. So, while i am registering, the website did not sent the activation mail on my email address. I am trying to call customer care number somebody declining the call and not picking it up. After 50 to 60 attempts someone picked the call and said 'due to server down, your ticket will not cancelled'

Kindly do the needful and help me to get my money back.

Pnr no. Kasb[protected]

Date of journey. 3march 2019

No. Of seats. - 2

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Mar 04, 2019

Updated by Asim498 Dear Team,

Only notification is not sufficient for those illiterate people sitting over there.
They are unable to understand hindi as well.
Please notify him to give my money back asap.
Thanks

Mar 05, 2019

Updated by Asim498 Dear Team, expecting resolution from your end.
Please do the needful

Mar 15, 2019

Updated by Asim498 Still No single update from upsrtc.

Mar 19, 2019

Updated by Asim498 Waiting for resolution..
@consumercomplaints team, please help

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I booked two tickets from lucknow to delhi on 11th feb, 2019 and later on cancelled the ticket due to some personal reasons. And the refund amount against the same have not received till date. The details are :
Ticket no = 12168435
Cancellation voucher no. 12168942
Pnr no = kasb[protected]
Date of journey = 11/02/2019
Amount = 1352.00
Contact number: [protected]
Contact email: [protected]@gmail.com

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Sep 30, 2019

Updated by ankitca800 Complaint not resolved yet, can you please give any update over it.

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Website: Www.upsrtconline.co.in

I have been trying to cancel my online bus booking from dehradun to delhi (Kashmiri gate) scheduled on 22.2.2019 at 9.30am. I booked my ticket as a guest user.

When i tried to cancel my booking, the upsrtc website asked me to register online but i never received any activation link on my email as suggested. I tried the 24x7 helpline a several times but no one picks up that number. I also tried the other number provided online [protected] but still no answer. I spent so much time to get this working, it is so inconvenient. I would like someone to look into this matter soon. I request for a full refund. Thank you.

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Account details.
Username - bun2626

I have booked 2 tickets for Haldwani to Anand Vihar.
Amount was deducted from my account but no ticket is booked. My upsrtc account shows no ticket as booked. My Tickets amount Rs. 1026.00.
Please refund my money back.
Either send me ticket details as soon as possible for tickets dated 16.02.2019

Refund my amount to the bank please. The bank statement clearly mentions that amount had been transferred to upsrtc account.
I'm attaching the screenshot of the bank statement too for your assistance.
Kindly refund my money back.

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Address: Shahjahanpur, Uttar Pradesh, 242001

Account details.
Username - ashu1864
Mobile no. [protected]
I have booked 3 tickets for sahjahanpur to kaushambi via upsrtc ac bus service.
Amount was deducted from my account but no ticket is booked. Refund my amount to the bank please. The bank statement clearly mentions that amount had been transferred to upsrtc account.
I'm attaching the screenshot of the bank statement too for your assistance.
Kindly refund my money back.

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Address: Firozabad, Uttar Pradesh, 283203

I am traveling from firozabad to kuberpur, but bus conductor charging ticket from firozabad to agra, he is saying it is compulsory if you travel from my bus. Rest bus conductor didn't charged from firozabad to agra, why is he charging destination where i will not go.

Can i request to official to provide reason why is he overcharging tickets price.

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A

Amit Massey

from Mohali, Punjab

Feb 4, 2019

This is my PNR No. XALM[protected]. I booked my tickets in your UPSRTC Bus dated 31st Jan. 2018 which was cancelled. I called on toll free number given by UPSRTC through message for refund amount. Person receiving call misbehaved and abused me. I want to raise complain as well as demand my refund for the trip.

overcharged ticket price - Comment #3341323 - Image #0

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Address: 229001

I m complaining about at bus no up33at4564 raebareli depot, i was seating from raebareli to lucknow at 7:30 pm, conductor told me that at this bus there is no stoppage at telibagh so you have to take ticket for charbagh bus stop that is rs 92/- please tell me that at this there was really there is no stoppage, i have attached image of ticket
Kindly clarify my issue
Thank you!

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Shikha31mangal

from Mathura, Uttar Pradesh

Feb 19, 2019

I m traveling from Agra to Noida by upstrc bus . Ticket collector is denying to give half ticket against a seat.
And forcefully he gave me a full ticket for 9 years girl.if I asked for the same he is using harsh language. Just a sick environment has been provided by the govt employees. Shame on you u.p. govt.

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sanjay_kumar_v

Feb 28, 2019

Road maintenance issue on LONI Highway connecting Delhi, Ghaziabad

I want to say that road connecting to Loni to Ghaziabad is in very poor condition. There are traffic each and every time and due to under construction of road there is always Deep hole on the road and please construct the road.

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Ticket no = 11955579
Pnr no = xgkp[protected]
Date of journey = 13/01/2019
Amount = 521 rs

I booked ticket from upsrctc website. And later on the bus was cancelled. But no any message on my mobile they sent and there is no option for refund of money on website o[censored]psrtc. On bus stand, upsrtc employees were told that the bus was cancelled from 4 month. I want to ask that when bus was cancelled from 4 month then why you booked ticket online. I have mailed to the customer care many times and i contacted upsrctc but they never respond.
The details are :

Journey station: varanasi
Destination: gorakhpur
Ticket no = 11955579
Pnr no = xgkp[protected]
Date of journey = 13/01/2019
Amount = 521 rs

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Jan 19, 2019

Complaint marked as Resolved

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Address: Lucknow, Uttar Pradesh, 226011

Website: www.upsrtconline.co.in

It has been 4 months since the cancellation of my ticket from lucknow to anvt dated 15/7/2018 as the bus was cancelled. Cancellation date: 3/7/2018
Till date, i have not been provided with any refund for the same. Neither trimax team replied to my queries, neither upsrtc refund section replied back.

Look into this issue immediately.

I raised a grievance online, but no action has been taken on it till date and it's still under process.

All files are attached below.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Jan 12, 2019

Updated by saquib_akhtar Attached Image

Jan 12, 2019

Updated by saquib_akhtar Grievance Ticket and No Response of Mail to Higher authority

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Address: 282007

I booked ticket from upsrctc website. And later on the bus was cancelled. I have mailed to the customer care 3-4 times. I contacted upsrctc but they never respond. The details are :
Ticket no = 11386918
Pnr no = xndd[protected]
Date of journey = 22/10/2018
Amount = 386.00
And
Ticket no = 11889195
Pnr no = xndd[protected]
Date of journey = 1/01/2019
Amount = 406.00

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Ratna Deep Burman

from Gurgaon, Haryana

Jan 11, 2019

HI, I am tried to book ticket From Kaushambi to PILIBHIT into AC bus services. My Amount has been deducted from bank however i have not getting ant ticket or PNR.

payment not received - Comment #3321692 - Image #0

payment not received - Comment #3321692 - Image #1

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Address: Varanasi, Uttar Pradesh, 221001

Website: www.upsrtc.com

I booked my ticket from alambhag to varanasi for volvo from www.upsrtconline.co.in on 26.12.18. The bus boarding timing was 23:00 27.12.18. I booked the ticket as the guest the user and when i am trying to cancel the ticket, the website asked to me register it to cancel the ticket. So, while i am registering, the website did not sent the activation mail on my email address. I am trying to call customer care number somebody declining the call and not picking it up.

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Kukku8055

from Moradabad, Uttar Pradesh

Aug 15, 2022

I booked tickets in janrath 2×2 from 15.08.2022, 17:15 to 15.08.2022, 21:00 on 14.08.2022, 11:48 but I'm unable to cancel the tickets and helpline are only for formality they don't react any mail and call.

cancellation of e ticket - Comment #4036758 - Image #0

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S

Sjoshi10

from Allahabad, Uttar Pradesh

Sep 8, 2023

I have cancelled a booking of Volvo bus for Prayagraj to Lucknow on 6th September 2023, the bus was booked for 7th September, I did not got a cancellation confirmation mail or message neither I know about the refund of the amount I pay of 703

cancellation of e ticket - Comment #4122657 - Image #0

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Address: New Delhi, Delhi, 226002

Website: [email protected]

This is to inform you that i had book a ticket of volvo on 21 dec. 2018 and i had to travel on 22 dec. 2018 but on 21 dec. 2018 night that ticket got cancelled by upsrtc. So please refund my money as soon as possible.
Transaction no.[protected]
Pnr no. - xalm[protected]
Ticket no.[protected]
Depot name - sahibabad, journey from delhi to lucknow, seat no. - 28

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Jan 1, 2019

Complaint marked as Resolved

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Address: Lucknow, Uttar Pradesh, 226002

Website: [email protected]

With due respect i beg to say that i tried to book a ticket on upsrtc but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 1356 was deducted from my debit card as per enclosed bank statement and credit into upsrtc account. After that, i booked a ticket again and then it was successful. Please resolve the issue with my previous transaction of rs. 1356 on 23 dec. 2018 and refund my money and revert to my debit card.

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Jan 5, 2019

Complaint marked as Resolved

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Address: Ghaziabad, Uttar Pradesh, 245304

Sir,
I have applied for open ended bus smart card from ghaziabad bus stop on 12-may-2018 but i have not receve my card yet.
Status shown on site is registration completed and waiting for printing. Also now it is shown at different registration date fron 26-nov-2018.

Pfa scanned coppy of my original registration receipt and screenshot of status and wrong date showing on portal.

I request you to solve this issue as soon as possible as i am facing so inconvenience because of it.

My email address for further correspondence is - [protected]@gmail.com, and [protected]@gmail.com

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Address: Lucknow, Uttar Pradesh, 400076

Website: www.upsrtconline.co.in

Hi,

I have tried to book ticket on upsrtc

Date : 13/11/2018

From : budaun to kaushambi

Bus name : shatabdi ac

Boarding time : 23:00

No. Of tickets tried to book : 2

Total money deducted : 790

In netbanking the following were used for this transaction :

Transaction :[protected]atomupsrtc
Reference number :[protected]

The money has been deducted and it isnt refunded yet. I want refund asap.
Trying to reach to the numbers given [protected]
Mail id : online. [protected]@upsrtc.com

No response as of yet. This is really frustrating.

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dheerajjain

from Delhi, Delhi

Dec 3, 2018

Refund not received against cancellation voucher number 11664840, amount Rs 3621. I contacted customer care couple of times but they are not responding. Please ger my refund processed ASAP.

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I have booked 2 tickets online from lakhimpur to kaushambi for 18 nov. 2018. Ticket was confirmed and amount 1510.00 inr was deducted from my account but on the date of departure bus didn't arrived and no message for cancellation of bus was received. I kindly request you to refund the amount as mentioned earlier in my bank account.
On contacting about the same there was no response given by hepldesk number.

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Address: Lucknow, Uttar Pradesh

Website: UPSRTC.COM

I have booked a ticket and the bus was cancelled by upsrtc and text me that i will receive the refund the fund withing 7 days but no credit received till now.
I have sent many mails to upsrtc but no response received
Ticket details
Pnr no. Anvt[protected]
Date of journey :[protected]
Mobile no [protected]
Bus cancelled on[protected]
Bus cancelled by upsrtc
Complaint already registered with upsrtc but no response
Customer care are not helpfull and non cooperative

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Shahnwaz Hussain

from New Delhi, Delhi

Nov 20, 2018

Sir Maine ticket karaya Lekin bus ka koi number nhi Mila ana na hi koi contact number ticket 3 thi 1809 ki thi.jis bus ka ticket that Ac Shatabdi Rohilkhand depot ki usne mujhe pick bhi nahi Kiya bus Nikal gayi please mera balance refund Kara dijiye

cancelled ticket refund not received, bus cancelled by upsrtc - Comment #3275712 - Image #0

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Swarnima Bhal

from Noida, Uttar Pradesh

Dec 13, 2018

Sir i have booked my ticket for aligarh on 12th dec at 8.30and i dont know with what reasons it had been cancelled, so i just want to claim my refund as soon as possible i want my 247 back as it was your transportation facilityfault. Rather than mine

cancelled ticket refund not received, bus cancelled by upsrtc - Comment #3297978 - Image #0

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Address: Agra, Uttar Pradesh

Are there any charges for carring a led tv in up roadways buses. The size of tv is equel to trolly bag. If yes then what is the charges because up roadways conductor charged me for led tv but not provide any receipt   replace all

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Dr Sonam

from Delhi, Delhi

Dec 11, 2018

I was trying to book tickets in AC bus o[censored]PSRTC Service code 233 from Rishikesh to Delhi. But amount debited from my credit card and no refund till date. Same was happened three times. Here I'm attaching the latest statement of my credit card.

extra charge for led tv without any receipt - Comment #3296070 - Image #0

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Address: 262701

Website: [email protected]

Dear sir,

I am booked ticket in upsrtc by online sitapur to kausambi but upsrtc message forward at 08:30 pm trip cancelled but my refund not transferred in my account till time its second time suffer this problem & no one respond on mail or call not picked any one please look it. Ticket detail also mention for your reference.

Pnr:kasb[protected], dated:10/11/2018 23:55, boarding:sitapur, alight:kaushambi, seat:39, fare:rs.684.00/-, toll free no:[protected].

Trip cancel from : kaisarbagh, to : kaushambi, dated: 10/11/18 22:00, schedule time: 10/11/18 22:00, collect refund from your booking agent, contact: online. [protected]@upsrtc.com, toll free no:[protected]

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Vanshika29

from Mathura, Uttar Pradesh

Nov 20, 2018

This is twice that amount has been deducted and ticket not booked. They say please try again, but they deduct the amount from my account.
Please help.
Transaction reference number is[protected].
Please refund my amount.

Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

File a complaint to Uttar Pradesh State Road Transport Corporation [UPSRTC]

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 20

amount not refunded if cancelled bus

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upsrtc unable to cancel my ticket

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refund against cancellation of ticket not received

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online bus ticket cancellation

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refund issue ticket not book

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money deducted from account but ticket booking not proceed even booking isnt shown in my booking history

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overcharged ticket price

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conductor told there is no stoppage at telibagh of bus no - up33at4564

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bus was cancelled and no refund by upsrtc

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regarding refund for ticket cancellation, ticket no: 10702453, dated: 15/7/2018

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payment not received

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cancellation of e ticket

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volvo ticket cancelled by upsrtc but I haven't got refund money

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booking unsuccessful and ticket not generated and money deducted from my account refund money rs. 1356

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open ended bus card

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money deducted but ticket not booked. not refunded for over a week now

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refund of amount

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cancelled ticket refund not received, bus cancelled by upsrtc

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extra charge for led tv without any receipt

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refund not transfer in my account while trip cancel by upsrtc

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