Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

It has been 4 months since the cancellation of my ticket from lucknow to anvt dated 15/7/2018 as the bus was cancelled. Cancellation date: 3/7/2018
Till date, i have not been provided with any refund for the same. Neither trimax team replied to my queries, neither upsrtc refund section replied back.

Look into this issue immediately.

I raised a grievance online, but no action has been taken on it till date and it's still under process.

All files are attached below.

I booked ticket from upsrctc website. And later on the bus was cancelled. I have mailed to the customer care 3-4 times. I contacted upsrctc but they never respond. The details are :
Ticket no = 11386918
Pnr no = xndd[protected]
Date of journey = 22/10/2018
Amount = 386.00
And
Ticket no = 11889195
Pnr no = xndd[protected]
Date of journey = 1/01/2019
Amount = 406.00

I booked my ticket from alambhag to varanasi for volvo from www.upsrtconline.co.in on 26.12.18. The bus boarding timing was 23:00 27.12.18. I booked the ticket as the guest the user and when i am trying to cancel the ticket, the website asked to me register it to cancel the ticket. So, while i am registering, the website did not sent the activation mail on my email address. I am trying to call customer care number somebody declining the call and not picking it up.

This is to inform you that i had book a ticket of volvo on 21 dec. 2018 and i had to travel on 22 dec. 2018 but on 21 dec. 2018 night that ticket got cancelled by upsrtc. So please refund my money as soon as possible.
Transaction no.[protected]
Pnr no. - xalm[protected]
Ticket no.[protected]
Depot name - sahibabad, journey from delhi to lucknow, seat no. - 28

With due respect i beg to say that i tried to book a ticket on upsrtc but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 1356 was deducted from my debit card as per enclosed bank statement and credit into upsrtc account. After that, i booked a ticket again and then it was successful. Please resolve the issue with my previous transaction of rs. 1356 on 23 dec. 2018 and refund my money and revert to my debit card.

Sir,
I have applied for open ended bus smart card from ghaziabad bus stop on 12-may-2018 but i have not receve my card yet.
Status shown on site is registration completed and waiting for printing. Also now it is shown at different registration date fron 26-nov-2018.

Pfa scanned coppy of my original registration receipt and screenshot of status and wrong date showing on portal.

I request you to solve this issue as soon as possible as i am facing so inconvenience because of it.

My email address for further correspondence is - [protected]@gmail.com, and [protected]@gmail.com

Hi,

I have tried to book ticket on upsrtc

Date : 13/11/2018

From : budaun to kaushambi

Bus name : shatabdi ac

Boarding time : 23:00

No. Of tickets tried to book : 2

Total money deducted : 790

In netbanking the following were used for this transaction :

Transaction :[protected]atomupsrtc
Reference number :[protected]

The money has been deducted and it isnt refunded yet. I want refund asap.
Trying to reach to the numbers given [protected]
Mail id : online. [protected]@upsrtc.com

No response as of yet. This is really frustrating.

I have booked 2 tickets online from lakhimpur to kaushambi for 18 nov. 2018. Ticket was confirmed and amount 1510.00 inr was deducted from my account but on the date of departure bus didn't arrived and no message for cancellation of bus was received. I kindly request you to refund the amount as mentioned earlier in my bank account.
On contacting about the same there was no response given by hepldesk number.

I have booked a ticket and the bus was cancelled by upsrtc and text me that i will receive the refund the fund withing 7 days but no credit received till now.
I have sent many mails to upsrtc but no response received
Ticket details
Pnr no. Anvt[protected]
Date of journey :[protected]
Mobile no [protected]
Bus cancelled on[protected]
Bus cancelled by upsrtc
Complaint already registered with upsrtc but no response
Customer care are not helpfull and non cooperative

Are there any charges for carring a led tv in up roadways buses. The size of tv is equel to trolly bag. If yes then what is the charges because up roadways conductor charged me for led tv but not provide any receipt   replace all

Dear sir,

I am booked ticket in upsrtc by online sitapur to kausambi but upsrtc message forward at 08:30 pm trip cancelled but my refund not transferred in my account till time its second time suffer this problem & no one respond on mail or call not picked any one please look it. Ticket detail also mention for your reference.

Pnr:kasb[protected], dated:10/11/2018 23:55, boarding:sitapur, alight:kaushambi, seat:39, fare:rs.684.00/-, toll free no:[protected].

Trip cancel from : kaisarbagh, to : kaushambi, dated: 10/11/18 22:00, schedule time: 10/11/18 22:00, collect refund from your booking agent, contact: online. [protected]@upsrtc.com, toll free no:[protected]

Dear sir,

I had cancelled a ticket dated 08.11.2018, but i have not received the refund amount till date.
I am waiting for last 10 days, and many times call and mail to refund department but no response.
I request you to please look into this and refund my money asap.

Please find below the ticket cancellation details.

Ticket number[protected]
Booking date - 26.10.2018
Ticket...

Dear all,
I have checked balance online of my smart card but now i am not able to checked. I have already called to customer care but there were no reply, and i also go isbt bus stand agra but still there were no reply. When i recharged my card 1000 rs i get a balance 1200 or 200 some thing balance already in my card but when i buy ticket the amount shows less than 1400. So i want to check my balance online. I have faced some issue previously but when i checked online my journey the detail has same when i get. I take print out and go bus station the clerk realize your fault and return my remaining balance. May be there were some issue again. Kindly resolve me issue as soon as possible.

Dear sir, this is inform you that i have rs. 1901/- balance in my smart card issued by upsrtc. On 12.10.2018 i board a bus from hathras to aligarh i bought a ticket of rs. 35.00 and the same has been deducted from my smart card and the balance of rs. 1866/- is shown on my bus ticket (As enclosed) i again board a bus from sasni to aligarh i bought a ticket of rs 27/- but when i see balance on the ticket it is only rs. 511.00/-. The details of smart card are as follows: name : krishnand tripathi card no: algal[protected]Protected) i am requesting you to please refund my amount of rs. 1296/- as early as possible. Pfa (Last ticket) thanks & regards, krishnanand tripathi. [protected].
Email - [protected]@gmail.com.

My bus was cancelled by the upsrtc due to some techincal problem.
No alternate bus was provided and we were stranded of our own.

Tkt number 8609753
Pnr : ksmi[protected]
Cancellation voucher no : 8616992
Service start place : dehradun
Passenger reservation to : kashmiri gate
Date of journey (Origin) : 07/08/2017

Refund amount : 1580

Already sent many email to online. [protected]@upsrtc.com but no response recieved.

Account details.
Username - ssmp1988
Registered email id - saurabh. [protected]@gmail.com
Unregistered mail id - saurabh. Shukla. [protected]@gmail.com
Mobile no. [protected]

I have booked a ticket from dehradun to sitapur through ac volvo bus service through my registered email id.
Amount was deducted from my account but no ticket is booked. My upsrtc account shows no ticket as booked.
Again, i have tried but the same problem was faced.
My amount was deducted for four times.
1369.00 rs. Was deducted every time.
Total amount deducted 1369.00 x 4 = 5476.00

At last, i have tried to book the ticket with unregistered email id (Saurabh. Shukla. [protected]@gmail.com).
But, again the amount (Rs. 1369.00) was deducted and ticket was not booked.

Hence, the total amount to be refunded is rs. 5476 + rs. 1369.00 = rs. 6845

Please refund my money back.

Refund my amount to the my credit card please.

The deduction sms sent to me clearly mentions that amount has been transferred to upsrtc account.

Dear upsrtc support team,

I wish to inform you that my bus got cancelled and i seek the refund for the same. Please have a look on the details below:

Sr ticket no guid from to departure date departure time booking date ticket status cancellation voucher refund status
2 11462546 [protected] agi skk 05/11/2018 13:00 29/10/2018 cancelled 11489771
3 11462508 [protected] skk agi 05/11/2018 07:30 29/10/2018 cancelled 11489557

I request for the refund for the same. My personal details are as follows:

Name: aman pandey
Contact number: [protected]
Email address: e13ec. Aman. [protected]@jre. Edu.in

Also there is a cancelled ticket in my booking history, please let me know the status of my refund. Details are as follows:
Sr ticket no guid from to departure date departure time booking date ticket status cancellation voucher refund status
10 9120012 [protected]
Kasb blys 13/11/2017 21:31 05/11/2017 cancelled 9156141

Please treat this on priority basis. And also acknowledge the email.

Best,
Aman pandey
([protected])

Dear sir,

I have cancelled my ticket on 27 of oct but i did not get any refund. Kindly provide me status.

Details are given below

1. Ticket no. 11339907
Guid: [protected], cancellation voucher: 11447313
Amt:630.00

2. Ticket no. 11339860
Guid:[protected]
Cancellation voucher: 11447304
Amt: 3429.00

Regards
Abhishek...

Sir.
I booked 2 tickets from dehradun to lucknow from the main website of upsrtc. The bus super luxury bus and the amount of tickets was 1500 each that is 3000. My tickets didn't booked nd transaction got failed at the last moment and money got deducted from my account.
Please solve this issue nd refund me back the amount. As as possible.
I tried calling the helpline numbers but they weren't responsive nd sometimes there no was busy. They are for our help not for ignoring our calls

Bus number up 32bn 7812 has been noticed driving extremely rash on the noida-greater noida expressway, twice. The bus driver was busy making dangerous cuts and honking unnecessarily all the way. It is an expressway with no car less than 80-90 kmph. Driving in the rightmost lane and making close cuts is not the right thing to do, especially for a bus or truck! Please look into the matter considering the safety of the regular commuters.