Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

Address: Hardoi, Uttar Pradesh, 241001

Mai[protected] ko SITAPUR DIPO bus no UP30AT 1956 Jo ki Tikoniya se farukhabad hote hue Mathura jati he jiske CHALAK- MUKESH MISHRA PARICHALAK- HIMANSHU SRIVASTAVA G the me frukhabad k lia travel kr raha tha hmesa ki tarah ticket to frukhabad Ka Diya jata but Ghatiyaghat pr utar Diya jata Jo station se lagbhag 8km ki duri pr he jhan se Jane ke lia koi sadhan bhi uplabdh ni he. Jiski Shikayat Mene us vibhag ke lagbhag sabhi adhikariyo se ki but koi response nhi Mila. Atha aap se request he ki uchit karyavahi kr logo ki samasyao Ka samadhan kre.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

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Address: 201301

Website: www.upsrtconline.co.in

I booked a ticket on upsrtc but ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 944 was deducted from my bank account as per enclosed bank statement and credited to upsrtc account. After that, i booked another ticket which was successful. Kindly resolve the issue with previous transaction of rs. 944 on 11 sep 2018 and refund money to my bank account.

P. S:
Customer support:
No customer care o[censored]psrtc is picking up my call. What is the use if they can't provide any solution. Suspend the whole team. I had a discussion to employee shivani named from lucknow office and she was unable to give any solution or status update on my refund, instead she told me to write an applcation and give it to office. Means for my money i have to run here and there and beg for it from upsrtc.

Email support : no reply upsrtc.

Whatsapp: no response from upsrtc

Kindly resolve it asap and share the updated status for this refund.

Transaction details and attached is bank statement:

Doj :15 sep 2018
Time of journey :7 am
From noida to dehradun
Amount :944

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

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Address: Agra, Uttar Pradesh

With due respect i beg to say that i tried to book a ticket on upsrtc but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 408.84 was deducted from my credit card as per enclosed bank statement and credit into upsrtc account. After that, i booked a ticket again and then it was successful. Please resolve the issue with my previous transaction of rs. 408.84 on 1st july 2018 and refund my money and revert to my credit card.
I am sorry to inform you that 45 days lapsed, inspite of my repeated request and emails to online. [protected]@upsrtc.com on dt.25.07.18, 14.08.18, 20.08.18 and what’s app to upsrtc regional service manager shri. Jaideep verma no. [protected] but neither refund amount rs.408.84 nor any reply is a matter of great shameful

Sep 3, 2018

Complaint marked as Resolved

With due respect I beg to say that I tried to book a ticket on UPSRTC but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount Rs. 408.84 was deducted from my credit card as per enclosed bank statement and credit into upsrtc account . After that, I booked a ticket again and then it was successful. Please resolve the issue with my previous transaction of Rs. 408.84 on 1st July 2018 and refund my money and revert to my credit card. I am sorry to inform you that 62 days lapsed, inspite of my repeated request and emails to [email protected] on dt.25.07.18, 14.08.18, 20.08.18, Online complaint no. GUORM00059528, 22.08.18, 27.08.18, 28.08.18, 29.08.18, 31.08.18, 01.09.18, Consumer Complaints update ID: 2064231 Email reply dt. 01.09.18 and What’s app to upsrtc regional service manager shri. Jaideep verma no. 9415049606 but neither refund amount Rs.408.84 nor any reply is a matter of great shameful. You are therefore requested to please take strong action against the official at fault. Thanks, for your kind co-operation. The receipt of this letter may kindly be acknowledge. Encls :- Following is the email from Bankside: We understand from your e-mail that the aforesaid transaction was unsuccessful. We would like to confirm that the transaction has been processed successfully to your card account from our end basis the instruction received from the merchant. Details of the transactions processed to your card account are given below for your reference. Settlement Date Auth Code Merchant Name 02-Jul-2018 098861 REG MNGR UPSRTC COLLECTLUCKNOW IND In this regard, we request you to take this mail as a proof to the merchant confirming the payment has been provided to the member bank and also request the merchant to liaise with the Bank for further clarification. In case, you still have any clarification, we request you to revert to us with recent dated confirmation from the merchant validating that they are not in receipt of the payment towards the aforesaid transaction to enable us to do the needful. Please refer this and process my refund as my transaction booking was not successful at UPSRTC and ticket was not generated. Email: [email protected] Mobile: 9650595992 Booking Date: 1st July 2018

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

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S

S.C. Jain

from Mathura, Uttar Pradesh

Sep 1, 2018

I am sorry to inform you that 45 days lapsed, inspite of my repeated request and emails to online.[protected]@upsrtc.com on dt.25.07.18, 14.08.18, 20.08.18 and What’s app to upsrtc regional service manager shri. Jaideep verma no. [protected] but neither refund amount Rs.408.84 nor any reply is a matter of great shameful.

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S

S.C. Jain

from Mathura, Uttar Pradesh

Sep 3, 2018

I am sorry to inform you that 62 days lapsed, inspite of my repeated request and emails to online.[protected]@upsrtc.com on dt.25.07.18, 14.08.18, 20.08.18, Online complaint no. GUORM00059528, 22.08.18, 27.08.18, 28.08.18, 29.08.18, 31.08.18, 01.09.18, Consumer Complaints update ID: 2064231 Email reply dt. 01.09.18 and What’s app to upsrtc regional service manager shri. Jaideep verma no. [protected] but neither refund amount Rs.408.84 nor any reply is a matter of great shameful.

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H

Harshit46

from Sonipat, Haryana

Oct 1, 2018

I have not got my refund of this ticket, please reply fast and do the needful.
Ticket no.- 8864487
PNR No.- XNDD[protected]

This bus was cancelled on that day and even since a year has been passed I haven't got my money.

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I booked ticket from Delhi to Lucknow pnr no.XALM[protected].
But when I am logging the account, it's saying activation details will come on mail, but no messages are coming.
Please cancel my ticket n refund my amount.
Also none of customer care number is operational.please make the number operational and refund my money.
Portal needs upgrade not as per Mark

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Website: www.upsrtconline.co.in

Hi,

I canceled my bus ticket (Haridwar to delhi) on 9th aug 2018. But still, i have not received the refund for this cancelation. I have already sent email on online. [protected]@upsrtc.com but have not received any response yet. Also, no one picks the call on their helpline number.

Please refund for this ticket.

Cancellation voucher no: 10955572
Ticket number: 10950824
Pnr: ksmi[protected]

Thanks,
Sachin

Aug 23, 2018

Complaint marked as Resolved

I have received the refund.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

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K

knayam dhawan 421

from Renukut, Uttar Pradesh

Sep 18, 2018

Roads conditions are worst then ever since 2 i am complaining but sarkar doesn't listen to common man whole road from sarvodaya nagar to d-block Indira Nagar are worst. Please tell Yogi otherwise to take action and officer

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Address: 207242

सर मेने दिनांक 11/08/2018 को एटा से आनंद विहार के लिए ac बस जो कि फर्रुखाबाद से आती है ओर एटा रात को 11:35 पर आकर मिलती है उसके लिए मेने ऑनलाइन टिकट जो कि hdfc netbanking से बुक किया था जिसके मेरे पैसे भी काट गए ओर मेरी टिकट भी बुक नही हुई मेने दो लोगो के लिए टिकट बुक किया था जिसमें पहला नाम विमल गुप्ता उम्र 41साल ओर दूसरा टिकट रेखा गुप्ता उम्र 38 साल के नाम से हुआ था ।
उसका ref, no[protected]
Narration[protected] है
Plz refund my money

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

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N

Nitikasingh

from Delhi, Delhi

Sep 4, 2018

I cancelled a ticket in june but no refund made till date. Noone responds to emails and calls. Worst service. I mailed it so many times but no reponse till date. Kindly let me know the status and process my refund as soon as possible.
TICKET NO.: 10563161
CANCELLATION VOUCHER: 10605437

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Address: Lucknow, Uttar Pradesh, 226003

Dear sir/madam,

This is regarding ticket booked on dated 19 july 2018 around 12:49:59 pm as i booked a ticket from alambagh, lucknow to anand vihar, new delhi and money was deducted from my bank of baroda account (Screenshot is attached in this mail), ticket was not booked for the bus at 10:30 pm.

Passenger name - akbar
Eram
Alman
From - alambagh, lucknow
To - anand vihar, new delhi
Bus type - janrath
Awadh depot
Journey date - 19/07/2018
Bus timing-22:30
Transaction date-19/10/2017
Amount-2775/-
Phone number-[protected], [protected]
Payment deducted from bank of baroda

I had called so many times on all the phone numbers o[censored]psrtc but unfortunately no one had received my calls. Even, i went to alambagh bus station in order to get the information, they told me no such ticket booked for the above passengers on 19 july 2018 at 12:49:59 pm and if there was amount deduction happened through online then money will suppose to be credited into your account soon. Now, 04 days have been passed since the amount was deducted. Would request you to please do the needful and refund my money back into my account.

Thanks.

Akbar waseem
[protected], [protected]

Aug 17, 2018

Complaint marked as Resolved

First you need to call and follow up with UPSRTC customer care 18001802877, 8756888110 (Please use landline phone) email id [email protected] and take a number of any senior person of UPSRTC from them and frequently call him until your problem sorted out. Definitely, he will help you till last. Please remember one thing, don't forget to mention the payment gateway ...UPSRTC has two gateways i.HDFC payment gateway ii. Atom payment gateway Note: Always use HDFC payment gateway and please don't try to book your tickets from guest mode. It's better to book your tickets from counter not online.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Jul 24, 2018

Updated by Akbar Waseem Correction done in transaction date was 19 July 2018 around 12:49:59 pm.

Dear Sir/Madam,

This is regarding ticket booked on dated 19 july 2018 around 12:49:59 pm as I booked a ticket from Alambagh, Lucknow to Anand vihar, New Delhi and money was deducted from my Bank of Baroda account (screenshot is attached in this mail), ticket was not booked for the bus at 10:30 PM.

Passenger name - Akbar
Eram
Alman
From - Alambagh, Lucknow
To - Anand vihar, New Delhi
Bus type - Janrath
Awadh Depot
Journey date - 19/07/2018
Bus timing-22:30
Transaction date-19/07/2017
Amount-2775/-
Phone number-[protected], [protected]
Payment deducted from Bank of Baroda

I had called so many times on all the phone numbers o[censored]PSRTC but unfortunately no one had received my calls. Even, I went to Alambagh Bus Station in order to get the information, they told me no such ticket booked for the above passengers on 19 July 2018 at 12:49:59 PM and if there was amount deduction happened through online then money will suppose to be credited into your account soon.Now, 04 days have been passed since the amount was deducted. Would request you to please do the needful and refund my money back into my account.

Thanks.

Akbar Waseem
[protected], [protected]

Jul 31, 2018

Updated by Akbar Waseem Dear Sir/Madam,

Subject : Uttar Pradesh State Road Transport Corporation [UPSRTC] — money deducted and not refunded yet.

This is regarding ticket booked on dated 19 july 2018 around 12:49:59 pm as I booked a ticket from Alambagh, Lucknow to Anand vihar, New Delhi and money was deducted from my Bank of Baroda account (screenshot is attached in this mail), ticket was not booked for the bus at 10:30 PM.

Passenger name - Akbar
Eram
Alman

From - Alambagh, Lucknow
To - Anand vihar, New Delhi

Bus type - Janrath
Awadh Depot

Journey date - 19/07/2018

Bus timing-22:30

Transaction date-19/07/2017
Transaction time - 12:49:59 PM
Transaction ID: R91265

Amount-2775/-

Phone number-[protected], [protected]

Payment gateway name ATOM

I had called so many times on all the phone numbers o[censored]psrtc. There's no response from the refund team. Also, i have mailed to the online support o[censored]psrtc. There is no response again. 12 days have passed since the amount was deducted. If refund team wanted to consider the problem, it would have responded. I think by delaying the issue they want to plunder the money.

Regards,
Akbar Waseem
[protected], [protected]

Aug 02, 2018

Updated by Akbar Waseem Till date, No steps taken by the UPSRTC to resolve my issue . The email id o[censored]psrtc is - online.[protected]@upsrtc.com and the contact numbers are -
[protected]
[protected].
Such a pathetic services they provide to their customers. I urge to all consumers, Please be cautious while booking the tickets through online because once your money deducted then you'll have to do the follow up with them for a long.

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Address: Haridwar, Uttarakhand

I was travelling from modinagar to roorkee with luggage of 15 kg with all bills as it was hub motor with tire for college project but conductor charged me 250 India rupees extra for luggage and gave ticket as well I think he added extra weight so that ticket gets expensive.
And we cannot arrgument with conductor because if we do says to get down. So kindly solve this problem. Put fair chart in buses for luggage so no one gets robbed by these cheap class conductors.

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I have booked a ticket in shatabdi AC bus on 29/6/2018.And then I have cancelled that ticket but till now refund has not came in my account
I have also send a email for the refund enquiry but respond also not come from ur side .

cancellation vaucher no. =10681065
ticket no. =10680625
BADAUN TO AGRA ISBT
Bus = SHATABDI AC
user nam = VKdata09
Depot name =agra fort

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Anshuman Pratap

from Basi, Rajasthan

Jul 19, 2018

I have booked a ticket in shatabdi AC bus on 29/6/2018.And then I have cancelled that ticket but till now refund has not came in my account

I have also send a email for the refund enquiry but respond also not come from ur side .

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Address: Kushinagar, Uttar Pradesh, 274304

I had a booking of a seat in a bus name scania multi axe, ticket no.[protected] pnr no. -:xalm[protected], boarding from gorakhpur to lucknow on 1/ july/2018 and i have got to know that it has been cancelled and neither i got any cancellation message yet and nor i got any refund status of my cancelled ticket.

Vikas tulsyan
From - padrauna
District - kushinagar
Mobile no.- [protected]

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

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Tanya Shah

from Noida, Uttar Pradesh

Jul 5, 2018

I want a refund as i was unable to take bus due to some work.I booked an ac shatabdi bus ticket from dehradun to moradabad which costed me around 416rs. I’ve sent mail to upsrtc but they didn’t respond.Very careless and unsupportive behaviour. Im attaching e-ticket for more information.kindly go through this complaint and help me.

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A

Anmol Kulshrestha

from Agra, Uttar Pradesh

Jul 31, 2018

This is unfair, they cancelled the bus and even doesn't inform the passengers about the cancellation.
Not good USRTC.
Kindly Refund my full payment.
PNR - XALM[protected]
Booking date - 16/7/18
Refund not received till date.

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Address: Lucknow, Uttar Pradesh, 110024

Website: www.upsrtc.com

Dear sir,

It is informed that i have booked a ticket from alambagh to anand vihar on dated 29th june 2018 and travelling date also 29th june 2018.

Passenger name is mr. Vinay gupta, booked as guest user pnr number is anvt[protected], ticket number is 10679294 for the amount of inr 1, 412/-

Bus departs time from alambagh was 22.45 pm on 29.06.18. At the time of bus schedule when passenger reached at alambagh bus stand. Bus was not come after waiting of 1 hrs it has been announced that bus has been accident on dated 28.06.18.

Sir i want to know if bus was get accident so why your department has continue the booking for same bus, it was not repaired. At midnight all passenger get hassle and were return back to their places.

That's a very negligence by your department, it's not good.

I will be wait for your response.

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Address: Auraiya, Uttar Pradesh, 206244

Website: [email protected]

I was traveling by a upsrtc bus up76h9138. I started my journey from noida which ends in etah the fare charged is 185 but the charged asked from me was 246 and the ticket given was of delhi to etah. I asked bus conductor for the correction but he said no.
Afterwards passengers from aligarh get on the charge calculated from aligarh to etah is 63 but bus conductor charged rs.73
Please take action against him.

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Tanya Shah

from Noida, Uttar Pradesh

Jul 5, 2018

I want a refund as i was unable to take bus due to some work.I booked an ac shatabdi bus ticket from dehradun to moradabad which costed me around 416rs. I’ve sent mail to upsrtc but they didn’t respond.Very careless and unsupportive behaviour. Im attaching e-ticket for more information.kindly go through this complaint and help me.

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I was booking a ticket from bareilly to kaushambi for[protected] but unfortunately my transaction was failed while amount was deducted from my account and ticket not booked.
I have tried two times but every time ticket not booked and amount was deducted.
Neither transaction id is generated nor my amount is refund.
I have also mail to official mail id on[protected] and continuously following up but no one is responding on the mail.

Please help me on urgent basis.

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Address: Agra, Uttar Pradesh, 2542005

Driver and conductor changed the bus stops as per their convenience.

Incident date : 09/06/2018
Been to agra from noida. Bus conductor and drivers of all buses now stops the buses before the bus stop in agra (Water works).

A fly over has been constructed to reduce the traffic on water works cross roads (Agra) or for by pass the city but is not for the public transport.
Incident : i had grandparents with me and they are not able to walk much, i request to bus conductor for stopping bus at water works but he had stopped the bus at the beginning of fly over (Direction :rambagh to water works) which is around 200 m far away from the water works. It was very difficult for the old age person to walk in such hot days.

They are doing their own and they are not looking the person grievances.

Please look into the issue it not about my grand parents it about thousand of old age people who travelling from noida to agra.

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Address: Ghaziabad, Uttar Pradesh, 201012

Website: upsrtc

Dear sir i have booked and cancelled ticket from upsrtc a number of times but i never got refund. On dated 8/10/2017 ticket no 8972745, on dated22/10/2017 ticket no 9046499 was cancelled, on dated 26/5/2018 ticket no 10338913 was cancelled and latest on dated 29/05/2018 ticket no 10362848 was cancelled but not even a single penny was refunded. Kindy refer it to concern authorities.

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Website: Redbus

I booked a ticket through redbus for a non ac seater bus from kanpur to lucknow at 7:45 am on 31st may 2018, upsrtc being the travels. I paid a sum of rs. 136. I didn't get any message telling the contract number of driver or the bus number. I got on a upsrtc non ac seater bus which was scheduled at the same time. When i showed the conductor the m ticket sent to me by redbus, he said there is no online booking for a non ac upsrtc bus. Then i had to buy a ticket again paying him by cash. I want my money to be refunded back.

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[email protected]

from Mumbai, Maharashtra

May 31, 2018

Tickets

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V

Vartika Banka

from Lucknow, Uttar Pradesh

Jun 7, 2018

I missed my bag in upstrc faizbad depot bus and it number is 00046411 today only.it is of black colour

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Address: Lucknow, Uttar Pradesh, 273010

Website: www.upsrtconline.co.in

I had booked two ticket on 10 may for my travel from gorakhpur to lucknow and from lucknow to gorakhpur. Due to some unavoidable reasons i cancelled my ticket; a message came to me that the amount of the ticket would be refunded within a week or 10 days but till now i haven't got any refund. The two complaint numbers that are given to check the refund status aren't working.

I therefore suggest that the authorities refund my balance as soon as possible or i would reach out to consumer court and other legal bodies

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pratishtha nirankari

from Delhi, Delhi

Jun 21, 2018

This is pratishtha Nirankari here.
Kindly let me know how can I get my refund of the upsrtc bus, which had cancelled by itself.
Here I am attaching my e-ticket.
and i already mailed them and called them so many times but no they didnt revert.

Kindly look into the matter.

Thank-you.

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Address: Lucknow, Uttar Pradesh

Website: upsrtc.com

On 28.4.2018 we a family of 10 members travelled by haldwani to delhi ac bus mentioned above. The bus broke down at rampur (79 kms from haldwani). We had to reach delhi by buying fresh ticket. Till date the fare for partial cancellation not refunded by upsrtc despite reminders. Complaint lodged in redressal portal on 14.05.18 is not attended yet...

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Address: New Delhi, Delhi, 110064

Website: Redbus.in

I booked a ticket online for delhi-lakhimpur volvo bus leaving delhi at 8 pm on17.5.2018. As i was having personal belongings in two boxes, the bus conductor initially refused to take my luggage and later demanded rs 800 from me which i refused to pay. He kept harassing me for that.
On reaching lakhimpur at 5 am today he refused to drop me at bus station and instead made me get down at bye pass choky without realising that i am a woman and was a lone passenger to get down.
I want a serious action in this regard.
My ticket no. Tm6d66231730/ pnr xlkm[protected]/sbd
Upsrtc

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Website: www.upsrtconline.co.in

I have cancelled the ticket on 30/4/2018 and still not received my money back and for that i am continuously mailing upsrtc on online. [protected]@upsrtc.com and [protected]@upsrtc.com but there is no response from them. Further i called at some mobile number given there but no one ever picked it... And then i called at there toll free number on 13/05/18 and after long wait an executive picked the call to whom i explained my problem but he said that i cant help you and he has given me the same number which i had already tried... I told him the same thing that nobody picks call at this number but he refused to listen anything and ended the call and not ready for helping anyway... This type of behaviour is not acceptable... Upsrtc should train their employees how to solve customers problem while the are sitting in customer care department... Such a pathetic service... I want a refund for cancellation.

Ticket no. :10115722
Cancellation voucher: 10118692

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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

File a complaint to Uttar Pradesh State Road Transport Corporation [UPSRTC]

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 22

bus ka stopeg hone pr bhi stand pr na le jana

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refund is not received for user id jojo21

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booking unsuccessful and ticket was not generated and money got deducted. refund amount: rs. 408.84

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bus ticket cancellation

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refund is not received

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please refund the money

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money deducted but not refunded yet

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luggage fair

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I am complaining about my refund is not received by me

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did not got any refund status message yet

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delay in delivery

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unauthorized charge

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transaction failed but amount not refunded

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about the bus stops

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refund of ticket cancellation form upsrtc

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false m ticket

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refund amount not received from upsrtc

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partial cancellation of bus service up 14 et 3550 (shahibabad depot) haldwani to delhi (anand vihar) 28.04.2018

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deficient service and harassment to lady passenger

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no refund of ticket cancellation

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