Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

I have booked the ticket on 28/05/2019 through upsrtc. The boarding time was 22:16 from kaushambi to pilibhit but my bus was cancelled and i have not received my refund yet. The
Transaction was done throungh online banking..
Pnr no:-xpil[protected]
Ticket no:[protected]
Name:- vaishnavi pant
Email:- pantvaishnavi.[protected]@gmail.com

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Address: hapur, Panchsheel Nagar, Uttar Pradesh, 245101

Website: www.upsrtc.com

Dear sir/madam

I have a open ended card o[censored]psrtc. I traveled on 28/05/2019, in the evening after taking rs 44 ticket there was balance of rs 1569 in my card but on next day morning 29/05/2019 after taking 44rs ticket there was balance of rs 416. There is difference of rs 1153. Please find the attachment of both tickets of travelling in hapur depot bus. Please return my differed balance asap.

Thanking you
Kuldeep kumar

Card no. Hprhp[protected]
Mob no. [protected]
Dob - 07/12/1987

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Address: Gola Lakhimpur kheri pin 262802, 262802

With due respect i beg to say that i tried to book a ticket on upsrtc but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 694 was deducted from my debit card as per enclosed bank statement and credit into upsrtc account. After that, i booked a ticket again and then it was successful. Please resolve the issue with my previous transaction of rs. 694 on 11/05/2019 and refund my money and revert to my debit card.

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I have booked two tickets on 16/5/2019 from sitapur to meerut but my money got deducted and i did not get any confirmation text from upsrtc about my booked tickets and tickets are not booked. I want my money back as soon as possible! And also the pnr numbwe i received is showing someone else name on the ticket and the date on the ticket is of 2014 year! Kindly help me with this issue
Thank you!

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Address: RAHIMABAD, Lucknow, Uttar Pradesh, 227116

Dear team,

Today at around 07:10 am bus going towards lucknow (4315 kaisarbagh depot) has not stopped at rahimabad station even seats were available, this is becoming daily practice and we face many issues due to that. This is not a complaint from one person this is on behalf of all the passengers travelling from rahimabad.

Due to this unprofessional behavior we always late to reach office and many more difficulties.

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Address: Gurgaon, 122001

I was booking the ticket from Delhi to bareilly on 3rd may, 2019, While doing the payment choosed UPI option, I approved the payment and it is deducted from my account, but the UPSRTC website it's keep on waiting for response and suddenly got expired and my ticket not booked.

Booking Name: Nikhil Jalota
Booking detail: Delhi to Bareilly
UPI Transaction No:[protected]
Bank Name: ICICI Bank

UPI...

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Address: 109 perl tower, Agra, Uttar Pradesh

Website: Upsrtc

I booked ticket from agra to lko on 28th april 2019 bt from ac 3*2.
It accepted the payment from my side bt didn't send any message of confirmation of ticket i logged in as a non. User.

It was registered by name of siddharth shukla
Transaction i'd[protected]
Date 28 april 2019
Agra to lucknow
Please help me to reimburse the amount
Quickly

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H

HiTT videos

from Mumbai, Maharashtra

May 28, 2019

Tried 21st time to book the ticket but failed. No work is done by up govt. These bull [censored] state govt employee are just sleep, [censored]ing..

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I am himanshu dubey. I had an online reservation on 20 april 2019 from prayagraj (Allahabad) to delhi at 3.45 pm in 3*2 ac seater upsrtc bus.
Departure station was allahabad but bus was not at prayagraj (Allahabad) bus station and i was informed by inquiry counter that bus has been cancelled, i did not receive any message regarding bus cancellation and i have payed 1077 rs online through upsrtconline.co.in and i have ticket also, please refund my money as soon as possible

Passenger name - himanshu dubey
Station from - prayagraaj (Allahabad).
Station to - anand vihar
Amount - 1077 rs
Pnr - anvt[protected]
Ticket[protected]

Please refund my money as soon as possible.
Thank you.

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A

Alok.jeet

from Lucknow, Uttar Pradesh

Apr 24, 2019

Upsrtc ke bus driver aur condector ne ticket bana kar galat Jagha utara

bus has been cancelled by upsrtc but didn't refund my money - Comment #3413553 - Image #0

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I was booking a ticket in kaushambi depo from anand vihar to lucknow on date 15/04/2019 but the seat was not booked but the money was deducted from my account. I did not get any sms or email. I booked ticket as guest member and i did not get the refund till now.
For your reference i have attached the screenshot of my gpay account statement.

I used following details to booking ticket.
Name:hemu singh
Guest userid: [protected]@gmail.com
Amount debit: 675

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Apr 25, 2019

Complaint marked as Resolved

I recieved the deducted amount in my account today after 10days...but i did not get any message or mail.

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Address: Utter Pradesh

I booked two bus ticket using upsrtconline.com website and my ticket pnr number is gola[protected] & ticket no. 12379052, seat no 5, 6 but the bus didn't come to the bus depot. We asked to inquiry department where is bus doesn't have any information about the bus (Bus number etc) no one call me and inform me that bus is late or cancelled. As per inquiry department no record, we send the email to upsrtconline.com& wattsup no. With image but not give any response again give 3 reminder no response received. We trubble for this issue & pay extra money to other bus. We going to with family.
Please help us.

Regards,
Rahul shukla

Mo.[protected]

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Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Apr 22, 2019

Updated by Rahulmahi1 please update when resolve

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[email protected]

from Mumbai, Maharashtra

Apr 16, 2019

I have cancelled Ticket but still no refund received from UPSRTC, Even I have mailed many times and made calls but no revert received.
Below massage received after cancellation:
Ref No: 12350105, PNR:XAGI[protected], Refund will be processed within 7 days.Contact:online.[protected]@upsrtc.com, Toll Free No:[protected]

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I am writing this with regards to the bus ticket booking made on 19th march, 2019 from delhi (Dli) to kanpur (Kidwai nagar depot) at 11:00 p. M.ac 3x2.

The details of the booking are as follows:
Ticket number: 12437332
Transaction number:[protected]
Pnr number: xknp[protected]
Contact number: [protected]
Email id: [protected]@gmail.com

The bus was scheduled to arrive at 11:00p. M. At the enquiry counter they kept on saying that the bus is coming in 5-10 minutes. However, the bus didn't arrive until 2:30 a. M. After this time i went home and didn't complete my journey since i was very tired already. I would request you to initiate a refund of inr 1514 for my ticket and also compensate me for the inconvenience.

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Address: RAKESH MAHESHWARI, NEAR BEEJ GODAM, 247662

Dear sir, mam
I m parshant maheshwari i am living in chhutmalpur but i am doing job in dehradun... So i m doing up and down through up roadways with 6-7 year
But i am noticed 1 thing chhutmalpur to dehradun isbt distance is 42 km but i am ticket amount charged form your side for 48 km..
Plz look into this matter and explain me to why you over charge
Plz send back my money

Name.. Parshant maheshwari
Mst no..[protected]
Chhutmalpur depot
Mob. No-[protected]

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Dear sir/ ma'am,

I booked an online ticket from agra isbt to alambagh (Pnr: xalm[protected] was booked on 19th february 2019 at 10:53 a. M. From the official website o[censored]psrtc for the services of janrath was booked. The channel of payment was 'atom payment' as provided by the upsrtc website.
At 6:58 p. M. I received a message from upsrtc that the 'trip is canceled'.
Thus, i requested them to initiate the refund process and make the refund as soon as possible. But, even after repeated complaints via emails and telephones no refund has been made. It has been more than a month since i made a complaint to the concerned authority.
Kindly, look into the matter.

Thank you.

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Address: VILLAGE- PAIGA BHEKAMPUR, POST-BISAULI, Budaun, Uttar Pradesh, 243720

I m complaining about at bus no up78fn5428 kaushambi depot, i was seating from bisauli to pilkhua at 6:00 am, conductor told me that at this bus there is no stoppage at chandausi bus stand so you have to take ticket for pilkhwa that is rs 179/-. But he stopped this bus at chandausi bus stand and pass a new bus od delhi and i tell him to chenge my bus to new bus but he doesn't do this and i told to chandausi bus stand incharge, both are very roundly behavior to me so please clear what can i do. Because of this can't attend my duty on time.
Kindly clarify my issue
Thank you!...

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Address: F-4,new mill colony, OSM, Oudh sugar mill, Hargaon, distt-sitapur, Sitapur, Uttar Pradesh, 261121

Website: Upsrtc.co.in

Hi,
I would like to complain about a refund issue where the amount of rs 751 has been deducted from my account. I was booking a bus from lakhimpur to kaushambi, gaziabad and my bank account was debited for rs 751 but the ticket was not confirmed. I just received the amount debited message but not the ticket confirmation. I tried calling on the help line numbers but they was no response so i dropped a mail at the help line mail id online. [protected]@upsrtc.com but it has been more than 24 hours i did not receive any revert yet. Find the attachment of receipt where the amount of rs 751 was debited.
Kindly look into this issue as soon as possible

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Mar 26, 2019

Complaint marked as Resolved

Received the refund today

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I booked my bus ticket on 12/03/19 for travel from Anand Vihar to Lucknow 20/03/19, i then on decided to cancel it 18/03/19, i was not able to cancel it through the online portal then i mailed the customer care (Photo is attached ), there was no reply from the customer care, then i called the customer care and messaged them on whatsapp, still nothing happened .

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This is ahkam bakhtiyar i have booked ticket from kaushambi to budaun on 14/03/19, usedid is ahkam.
Passenger name= ubaid ul haque

From - kaushambi (Kasb)

To - badaun (Bdn)

Bus type - shatapdi

Journey date - 15/03/2019

Bus time-23:00

Transaction date-14/03/2019

Amount - 395

Phone number-[protected]

Payment gateway name hdfc

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Address: IMS UC campus, near gurukul school, NH-24, Adhyatmik Nagar, Ghaziabad, Uttar Pradesh, 201009

Website: Upsrtconline.com

I have booked ticket on 1/03/19 from Bareilly to Ghaziabad for date 24/03/19 .
Money is deducted from my account and ticket is not booked.
13 days has passed but no refund is initiated.
My username is Shaiphali. I have booked ticket through registered username i.e shaiphali.
Even customer care are not even respond properly.
There are just saying talk on another number.
Highly disappointed by upsrtc online services.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Mar 14, 2019

Updated by Shaiphali Singh Even ticket was not generated.

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Dear team,

No action taken on my complaint which was registered on 3rd march about upsrtc unable to cancel my ticket.
...
I booked my ticket from bareilly to kaushambi for ac 2x2 from www.upsrtconline.co.in on 3 march2019. The bus boarding timing was 23:21 on 3march 2019. I booked the ticket as the guest the user and when i am trying to cancel the ticket, the website asked to me register it to cancel the ticket. So, while i am registering, the website did not sent the activation mail on my email address. I am trying to call customer care number somebody declining the call and not picking it up. After 50 to 60 attempts someone picked the call and said 'due to server down, your ticket will not cancelled'

Kindly do the needful and help me to get my money back.

Pnr no. Kasb[protected]

Date of journey. 3march 2019

No. Of seats. - 2

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Address: Lucknow, Uttar Pradesh

I have booked a ticket on 21/12/2018 from vaishalli to moradabad bus scheduled on 21/12/2018 at 3.00p. M. Due to unknown reason bus got cancelled and the refund is the matter of great concern. Despite of my day night calling at their customer support, they are not happy to take call. They are truly showing unwillingness to work in so called digital india.

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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

File a complaint to Uttar Pradesh State Road Transport Corporation [UPSRTC]

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 19

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