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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Updated: Nov 22, 2025

Complaints 646

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577

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Uttar Pradesh State Road Transport Corporation [UPSRTC]

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 19

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Website: www.upsrtconline.co.in

Moradabad to kaushambi
Journey date : july 2 2019
7:15 am bus

Time of booking 10:33am

Seat no. 17
By the name of shubhangi jasaiwal
Was shown locked and amount got deducted while ticket was not generated.
Amount deducted was rs.299

Transaction was done on july 1, 2019 at 10:33am from upsrtc site.
The seat no.17 is still being shown locked at other sites like redbus or paytm.

Its a sincere request to kindly refund the amount deducted or generate the ticket for the same journey date at the same time.
Upsrtc log in id jalankrita

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Address: Mau, Uttar Pradesh

Hello sir,
Hereby i arsalan aziz wants to inform you that dated 22/06/19 at 8:15 pm i want to book shatabdi ac (Mau to alambagh) bus ticket but unfortunately ticket was not booked and money was deducted from my account amount rs.569/-.
After that i booked my ticket at 12.15 am which was successful.
So, i want my deducted money back and want to ask you sir when my deducted money back to my account.
Please see the attachment given below of bank mini statement of money deduction.
I have also mail to online. [protected]@upsrtc.com but there is no response.

Jul 8, 2019

Complaint marked as Resolved

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

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F

Feeroz Ahamed Qadri

from Noida, Uttar Pradesh

Jun 28, 2019

Dear I m cancel my ticket 03/05/2019
name of shamshad Hussain 20 days gone but refund not credit my ac .pnr no is XBDN[protected] I m mail 6 time but not answer or site .please do needful.
Please resolve my problem asap.
Thanks &Regards
Feeroz Ahamed
Mob [protected]

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Address: na, 110092

I had book ticket through site - UPSRTC.COM from anandvihar to sitapur dated - 3rd june 2019 time is 23:25:10 transaction no - S446910 total amount - 1430 the given balance had been deduct form my account which picture is added below but we had not received any massage and mail from UPSRTC . in-spite of mail complain and call complain to UPSTRC.COM but did not get my amount back and no any positive response on same . so request you please resolve this issue ASAP .

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I made the transaction on 8/6/2019 of Rs. 822/- for the tickets booking via AC Janrath bus from Haridwar to Delhi as a guest user. Ticket not booked but payment got deducted from my Standard Chartered Bank Credit Card. Transaction Reference Number is [protected]

I have tried many times to contact on Upsrtc Customer Care Numbers but they are not responding on my complaint, Also send the mail to their official email id (Screen Shot Attached) but no positive revert and no update about my query.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Jun 21, 2019

Updated by Rajatsethim Neither Money refund nor UPSRTC revert to my query, Very Pathetic service...

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S

sujat4455

from Noida, Uttar Pradesh

Jun 21, 2019

Dear Team,
I had book tickt on 30th may and journey date 4th june time 20:30 seat no -19 and 20 from kaushambi to sitapur up against PNR NO . - XSTP[protected] but it same has been canceled as i received massage from AX-UPSRTC on 3rd june time 20:20 but still i have not received my fare amount 1368 . so kindly resolve this issue ASAP .

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I manoj kumar has been cheated by sepoy vikas patil by giving an offer of selling a tractor. I have transferred him an amt of rs 60000 in his paytm account number[protected] IFSC- code PYTM0123456 from the name of Kalpesh Giri Goswami. He is cheating behind the name of Indian Army, which is directly spoiling the reputation of Indian Army, which should not a matter to apologize. This is a punishable act done by him. I want to request our police department and our cyber cell to please investicate the matter very seriously so that further fraud can be stop done by him.

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Address: Rampur, Uttar Pradesh, 244901

Dear sir
booking unsuccessful and ticket was not generated and money got deducted. refund amount: Rs. 1412.00

I am charged for shadapdi Ac bus 10/06/2019 00:10 for Rs 1412.00

Below is deducted message from my bank.

ALERT:You've spent Rs.1412.00 via Debit Card xx4926 at UPSRTC1111746 on[protected]:12:11:14.

Please help us to get the refund.

Thanks & Regards
Saif
[protected]

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Address: Lucknow, Uttar Pradesh, 276001

I booked ticket from azamgarh to lucknow from upsrtconline.com website ticket was booked for Rs 802 in awadh depot my father sat in the bus available of awadh depot 3*2 ac at 10:30 pm as mentioned in the ticket but conductor refused to accept e ticket he said he doesn't accept the same. How is that possible??
Their toll free and other numbers are not working!!
Enquiry office also don't cooperate at azamgarh!!
As there was a medical condition with my grandpa so father needed to pay the money but e ticket which I booked got wasted!!
Pls initiate refund!!
And take necessary action.
Mob [protected]
[protected]

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M

Mohd saif Qadri

from Delhi, Delhi

Jun 12, 2019

Shatabdi AC Bus not arrived at Rampur on 10/6/2019 00:10 money not refund

Saif
[protected]

A

aa527

from Mumbai, Maharashtra

Jun 16, 2019

Lucknow se ramnagar, UPSRTC avadh depot Ticket No. 13038485, PNR No RMGN[protected] and Transcation No[protected]train cancelled but amount not credited in my account till time.

aa527's reply, Jun 13, 2019

I have submitted a complaint regarding refund of amount of Rs 1296 till time since 06/06/19.

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Sir, i'm in a bus (Up 84 t 7257) whose conductor refused to provide me the ticket by saying, "ticket machine is not working" and when i forced him to provide me the ticket than he gave me the ticket which i have posted you, which show's that this ticket can charge rs.11 to rs.30 only. But i gave him the full fare from lal kuan (Ghaziabad) to chhibramau (209721) as conductor requested for. (Rs.343).
I'm requesting you to take an immediate action against this corrupt conductor and go deep into the matter.
(I have started my journey from lal kuan (Ghaziabad) at 9:55 pm on tuesday, june 4, 2019 and heading towards my destination (Chhibramau, 209721 via nh 34)
Note: sir, please let me know the final result after your investigation on my contact detail given below by sending an attachment.

My contact detail : [protected]@gmail.com

Thank you!

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Address: Lucknow, Uttar Pradesh, 226005

Hi,
I have booked a ticket in AC Shatabdi sleeper.
Ticket no- XGKP[protected]
Time: Sunday, 02/06/2019 at 18:00
Name: Abhishek Srivastav

Journey from Alambag to Gorakhpur
Shatabdi sleeper bus :Seat 21

The bus started from Alambag Bus station timely but after 20 minutes of journey it was cancelled as there was technical fault.
The conductor refunded the ticket amount those who have purchased in the bus .But those who have made online booking, he said will get refund, but still no sms regarding that has been sent by UPSRTC.
I tried calling customer care but everytime it is saying busy.

Please refund the money .

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I have booked the ticket on 28/05/2019 through upsrtc. The boarding time was 22:16 from kaushambi to pilibhit but my bus was cancelled and i have not received my refund yet. The
Transaction was done throungh online banking..
Pnr no:-xpil[protected]
Ticket no:[protected]
Name:- vaishnavi pant
Email:- pantvaishnavi.[protected]@gmail.com

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Address: hapur, Panchsheel Nagar, Uttar Pradesh, 245101

Website: www.upsrtc.com

Dear sir/madam

I have a open ended card o[censored]psrtc. I traveled on 28/05/2019, in the evening after taking rs 44 ticket there was balance of rs 1569 in my card but on next day morning 29/05/2019 after taking 44rs ticket there was balance of rs 416. There is difference of rs 1153. Please find the attachment of both tickets of travelling in hapur depot bus. Please return my differed balance asap.

Thanking you
Kuldeep kumar

Card no. Hprhp[protected]
Mob no. [protected]
Dob - 07/12/1987

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Address: Gola Lakhimpur kheri pin 262802, 262802

With due respect i beg to say that i tried to book a ticket on upsrtc but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 694 was deducted from my debit card as per enclosed bank statement and credit into upsrtc account. After that, i booked a ticket again and then it was successful. Please resolve the issue with my previous transaction of rs. 694 on 11/05/2019 and refund my money and revert to my debit card.

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I have booked two tickets on 16/5/2019 from sitapur to meerut but my money got deducted and i did not get any confirmation text from upsrtc about my booked tickets and tickets are not booked. I want my money back as soon as possible! And also the pnr numbwe i received is showing someone else name on the ticket and the date on the ticket is of 2014 year! Kindly help me with this issue
Thank you!

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Address: RAHIMABAD, Lucknow, Uttar Pradesh, 227116

Dear team,

Today at around 07:10 am bus going towards lucknow (4315 kaisarbagh depot) has not stopped at rahimabad station even seats were available, this is becoming daily practice and we face many issues due to that. This is not a complaint from one person this is on behalf of all the passengers travelling from rahimabad.

Due to this unprofessional behavior we always late to reach office and many more difficulties.

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Address: 109 perl tower, Agra, Uttar Pradesh

Website: Upsrtc

I booked ticket from agra to lko on 28th april 2019 bt from ac 3*2.
It accepted the payment from my side bt didn't send any message of confirmation of ticket i logged in as a non. User.

It was registered by name of siddharth shukla
Transaction i'd[protected]
Date 28 april 2019
Agra to lucknow
Please help me to reimburse the amount
Quickly

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H

HiTT videos

from Mumbai, Maharashtra

May 28, 2019

Tried 21st time to book the ticket but failed. No work is done by up govt. These bull [censored] state govt employee are just sleep, [censored]ing..

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I am himanshu dubey. I had an online reservation on 20 april 2019 from prayagraj (Allahabad) to delhi at 3.45 pm in 3*2 ac seater upsrtc bus.
Departure station was allahabad but bus was not at prayagraj (Allahabad) bus station and i was informed by inquiry counter that bus has been cancelled, i did not receive any message regarding bus cancellation and i have payed 1077 rs online through upsrtconline.co.in and i have ticket also, please refund my money as soon as possible

Passenger name - himanshu dubey
Station from - prayagraaj (Allahabad).
Station to - anand vihar
Amount - 1077 rs
Pnr - anvt[protected]
Ticket[protected]

Please refund my money as soon as possible.
Thank you.

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Alok.jeet

from Lucknow, Uttar Pradesh

Apr 24, 2019

Upsrtc ke bus driver aur condector ne ticket bana kar galat Jagha utara

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I was booking a ticket in kaushambi depo from anand vihar to lucknow on date 15/04/2019 but the seat was not booked but the money was deducted from my account. I did not get any sms or email. I booked ticket as guest member and i did not get the refund till now.
For your reference i have attached the screenshot of my gpay account statement.

I used following details to booking ticket.
Name:hemu singh
Guest userid: [protected]@gmail.com
Amount debit: 675

Apr 25, 2019

Complaint marked as Resolved

I recieved the deducted amount in my account today after 10days...but i did not get any message or mail.

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Address: Utter Pradesh

I booked two bus ticket using upsrtconline.com website and my ticket pnr number is gola[protected] & ticket no. 12379052, seat no 5, 6 but the bus didn't come to the bus depot. We asked to inquiry department where is bus doesn't have any information about the bus (Bus number etc) no one call me and inform me that bus is late or cancelled. As per inquiry department no record, we send the email to upsrtconline.com& wattsup no. With image but not give any response again give 3 reminder no response received. We trubble for this issue & pay extra money to other bus. We going to with family.
Please help us.

Regards,
Rahul shukla

Mo.[protected]

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Apr 22, 2019

Updated by Rahulmahi1 please update when resolve

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[email protected]

from Mumbai, Maharashtra

Apr 16, 2019

I have cancelled Ticket but still no refund received from UPSRTC, Even I have mailed many times and made calls but no revert received.
Below massage received after cancellation:
Ref No: 12350105, PNR:XAGI[protected], Refund will be processed within 7 days.Contact:online.[protected]@upsrtc.com, Toll Free No:[protected]

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I am writing this with regards to the bus ticket booking made on 19th march, 2019 from delhi (Dli) to kanpur (Kidwai nagar depot) at 11:00 p. M.ac 3x2.

The details of the booking are as follows:
Ticket number: 12437332
Transaction number:[protected]
Pnr number: xknp[protected]
Contact number: [protected]
Email id: [protected]@gmail.com

The bus was scheduled to arrive at 11:00p. M. At the enquiry counter they kept on saying that the bus is coming in 5-10 minutes. However, the bus didn't arrive until 2:30 a. M. After this time i went home and didn't complete my journey since i was very tired already. I would request you to initiate a refund of inr 1514 for my ticket and also compensate me for the inconvenience.

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Address: RAKESH MAHESHWARI, NEAR BEEJ GODAM, 247662

Dear sir, mam
I m parshant maheshwari i am living in chhutmalpur but i am doing job in dehradun... So i m doing up and down through up roadways with 6-7 year
But i am noticed 1 thing chhutmalpur to dehradun isbt distance is 42 km but i am ticket amount charged form your side for 48 km..
Plz look into this matter and explain me to why you over charge
Plz send back my money

Name.. Parshant maheshwari
Mst no..[protected]
Chhutmalpur depot
Mob. No-[protected]

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