Claimed

Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

www.upsrtc.com

1

Updated: Nov 22, 2025

Complaints 646

Resolved

69

Unresolved

577

So far, so good. Uttar Pradesh State Road Transport Corporation [UPSRTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Uttar Pradesh State Road Transport Corporation [UPSRTC] will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Uttar Pradesh State Road Transport Corporation [UPSRTC]

Having problems with Uttar Pradesh State Road Transport Corporation [UPSRTC]?

File a complaint and get it resolved by Uttar Pradesh State Road Transport Corporation [UPSRTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Public Transportation

Uttar Pradesh State Road Transport Corporation [UPSRTC]

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 19

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Rampur, Uttar Pradesh, 244901

Dear sir
booking unsuccessful and ticket was not generated and money got deducted. refund amount: Rs. 1412.00

I am charged for shadapdi Ac bus 10/06/2019 00:10 for Rs 1412.00

Below is deducted message from my bank.

ALERT:You've spent Rs.1412.00 via Debit Card xx4926 at UPSRTC1111746 on[protected]:12:11:14.

Please help us to get the refund.

Thanks & Regards
Saif
[protected]

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh, 276001

I booked ticket from azamgarh to lucknow from upsrtconline.com website ticket was booked for Rs 802 in awadh depot my father sat in the bus available of awadh depot 3*2 ac at 10:30 pm as mentioned in the ticket but conductor refused to accept e ticket he said he doesn't accept the same. How is that possible??
Their toll free and other numbers are not working!!
Enquiry office also don't cooperate at azamgarh!!
As there was a medical condition with my grandpa so father needed to pay the money but e ticket which I booked got wasted!!
Pls initiate refund!!
And take necessary action.
Mob [protected]
[protected]

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

View replies

M

Mohd saif Qadri

from Delhi, Delhi

Jun 12, 2019

Shatabdi AC Bus not arrived at Rampur on 10/6/2019 00:10 money not refund

Saif
[protected]

A

aa527

from Mumbai, Maharashtra

Jun 16, 2019

Lucknow se ramnagar, UPSRTC avadh depot Ticket No. 13038485, PNR No RMGN[protected] and Transcation No[protected]train cancelled but amount not credited in my account till time.

aa527's reply, Jun 13, 2019

I have submitted a complaint regarding refund of amount of Rs 1296 till time since 06/06/19.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Sir, i'm in a bus (Up 84 t 7257) whose conductor refused to provide me the ticket by saying, "ticket machine is not working" and when i forced him to provide me the ticket than he gave me the ticket which i have posted you, which show's that this ticket can charge rs.11 to rs.30 only. But i gave him the full fare from lal kuan (Ghaziabad) to chhibramau (209721) as conductor requested for. (Rs.343).
I'm requesting you to take an immediate action against this corrupt conductor and go deep into the matter.
(I have started my journey from lal kuan (Ghaziabad) at 9:55 pm on tuesday, june 4, 2019 and heading towards my destination (Chhibramau, 209721 via nh 34)
Note: sir, please let me know the final result after your investigation on my contact detail given below by sending an attachment.

My contact detail : [protected]@gmail.com

Thank you!

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

4 other people found this review helpful

4 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh, 226005

Hi,
I have booked a ticket in AC Shatabdi sleeper.
Ticket no- XGKP[protected]
Time: Sunday, 02/06/2019 at 18:00
Name: Abhishek Srivastav

Journey from Alambag to Gorakhpur
Shatabdi sleeper bus :Seat 21

The bus started from Alambag Bus station timely but after 20 minutes of journey it was cancelled as there was technical fault.
The conductor refunded the ticket amount those who have purchased in the bus .But those who have made online booking, he said will get refund, but still no sms regarding that has been sent by UPSRTC.
I tried calling customer care but everytime it is saying busy.

Please refund the money .

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked the ticket on 28/05/2019 through upsrtc. The boarding time was 22:16 from kaushambi to pilibhit but my bus was cancelled and i have not received my refund yet. The
Transaction was done throungh online banking..
Pnr no:-xpil[protected]
Ticket no:[protected]
Name:- vaishnavi pant
Email:- pantvaishnavi.[protected]@gmail.com

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: hapur, Panchsheel Nagar, Uttar Pradesh, 245101

Website: www.upsrtc.com

Dear sir/madam

I have a open ended card o[censored]psrtc. I traveled on 28/05/2019, in the evening after taking rs 44 ticket there was balance of rs 1569 in my card but on next day morning 29/05/2019 after taking 44rs ticket there was balance of rs 416. There is difference of rs 1153. Please find the attachment of both tickets of travelling in hapur depot bus. Please return my differed balance asap.

Thanking you
Kuldeep kumar

Card no. Hprhp[protected]
Mob no. [protected]
Dob - 07/12/1987

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gola Lakhimpur kheri pin 262802, 262802

With due respect i beg to say that i tried to book a ticket on upsrtc but the ticket was not generated due to discrepancy in the upsrtc system and transaction got failed but the amount rs. 694 was deducted from my debit card as per enclosed bank statement and credit into upsrtc account. After that, i booked a ticket again and then it was successful. Please resolve the issue with my previous transaction of rs. 694 on 11/05/2019 and refund my money and revert to my debit card.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked two tickets on 16/5/2019 from sitapur to meerut but my money got deducted and i did not get any confirmation text from upsrtc about my booked tickets and tickets are not booked. I want my money back as soon as possible! And also the pnr numbwe i received is showing someone else name on the ticket and the date on the ticket is of 2014 year! Kindly help me with this issue
Thank you!

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: RAHIMABAD, Lucknow, Uttar Pradesh, 227116

Dear team,

Today at around 07:10 am bus going towards lucknow (4315 kaisarbagh depot) has not stopped at rahimabad station even seats were available, this is becoming daily practice and we face many issues due to that. This is not a complaint from one person this is on behalf of all the passengers travelling from rahimabad.

Due to this unprofessional behavior we always late to reach office and many more difficulties.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, 122001

I was booking the ticket from Delhi to bareilly on 3rd may, 2019, While doing the payment choosed UPI option, I approved the payment and it is deducted from my account, but the UPSRTC website it's keep on waiting for response and suddenly got expired and my ticket not booked.

Booking Name: Nikhil Jalota
Booking detail: Delhi to Bareilly
UPI Transaction No:[protected]
Bank Name: ICICI Bank

UPI...

Helpful

Found this helpful?

Address: 109 perl tower, Agra, Uttar Pradesh

Website: Upsrtc

I booked ticket from agra to lko on 28th april 2019 bt from ac 3*2.
It accepted the payment from my side bt didn't send any message of confirmation of ticket i logged in as a non. User.

It was registered by name of siddharth shukla
Transaction i'd[protected]
Date 28 april 2019
Agra to lucknow
Please help me to reimburse the amount
Quickly

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

View replies

H

HiTT videos

from Mumbai, Maharashtra

May 28, 2019

Tried 21st time to book the ticket but failed. No work is done by up govt. These bull [censored] state govt employee are just sleep, [censored]ing..

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am himanshu dubey. I had an online reservation on 20 april 2019 from prayagraj (Allahabad) to delhi at 3.45 pm in 3*2 ac seater upsrtc bus.
Departure station was allahabad but bus was not at prayagraj (Allahabad) bus station and i was informed by inquiry counter that bus has been cancelled, i did not receive any message regarding bus cancellation and i have payed 1077 rs online through upsrtconline.co.in and i have ticket also, please refund my money as soon as possible

Passenger name - himanshu dubey
Station from - prayagraaj (Allahabad).
Station to - anand vihar
Amount - 1077 rs
Pnr - anvt[protected]
Ticket[protected]

Please refund my money as soon as possible.
Thank you.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

View replies

A

Alok.jeet

from Lucknow, Uttar Pradesh

Apr 24, 2019

Upsrtc ke bus driver aur condector ne ticket bana kar galat Jagha utara

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I was booking a ticket in kaushambi depo from anand vihar to lucknow on date 15/04/2019 but the seat was not booked but the money was deducted from my account. I did not get any sms or email. I booked ticket as guest member and i did not get the refund till now.
For your reference i have attached the screenshot of my gpay account statement.

I used following details to booking ticket.
Name:hemu singh
Guest userid: [protected]@gmail.com
Amount debit: 675

Apr 25, 2019

Complaint marked as Resolved

I recieved the deducted amount in my account today after 10days...but i did not get any message or mail.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Utter Pradesh

I booked two bus ticket using upsrtconline.com website and my ticket pnr number is gola[protected] & ticket no. 12379052, seat no 5, 6 but the bus didn't come to the bus depot. We asked to inquiry department where is bus doesn't have any information about the bus (Bus number etc) no one call me and inform me that bus is late or cancelled. As per inquiry department no record, we send the email to upsrtconline.com& wattsup no. With image but not give any response again give 3 reminder no response received. We trubble for this issue & pay extra money to other bus. We going to with family.
Please help us.

Regards,
Rahul shukla

Mo.[protected]

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Apr 22, 2019

Updated by Rahulmahi1 please update when resolve

View replies

A

[email protected]

from Mumbai, Maharashtra

Apr 16, 2019

I have cancelled Ticket but still no refund received from UPSRTC, Even I have mailed many times and made calls but no revert received.
Below massage received after cancellation:
Ref No: 12350105, PNR:XAGI[protected], Refund will be processed within 7 days.Contact:online.[protected]@upsrtc.com, Toll Free No:[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am writing this with regards to the bus ticket booking made on 19th march, 2019 from delhi (Dli) to kanpur (Kidwai nagar depot) at 11:00 p. M.ac 3x2.

The details of the booking are as follows:
Ticket number: 12437332
Transaction number:[protected]
Pnr number: xknp[protected]
Contact number: [protected]
Email id: [protected]@gmail.com

The bus was scheduled to arrive at 11:00p. M. At the enquiry counter they kept on saying that the bus is coming in 5-10 minutes. However, the bus didn't arrive until 2:30 a. M. After this time i went home and didn't complete my journey since i was very tired already. I would request you to initiate a refund of inr 1514 for my ticket and also compensate me for the inconvenience.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: RAKESH MAHESHWARI, NEAR BEEJ GODAM, 247662

Dear sir, mam
I m parshant maheshwari i am living in chhutmalpur but i am doing job in dehradun... So i m doing up and down through up roadways with 6-7 year
But i am noticed 1 thing chhutmalpur to dehradun isbt distance is 42 km but i am ticket amount charged form your side for 48 km..
Plz look into this matter and explain me to why you over charge
Plz send back my money

Name.. Parshant maheshwari
Mst no..[protected]
Chhutmalpur depot
Mob. No-[protected]

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear sir/ ma'am,

I booked an online ticket from agra isbt to alambagh (Pnr: xalm[protected] was booked on 19th february 2019 at 10:53 a. M. From the official website o[censored]psrtc for the services of janrath was booked. The channel of payment was 'atom payment' as provided by the upsrtc website.
At 6:58 p. M. I received a message from upsrtc that the 'trip is canceled'.
Thus, i requested them to initiate the refund process and make the refund as soon as possible. But, even after repeated complaints via emails and telephones no refund has been made. It has been more than a month since i made a complaint to the concerned authority.
Kindly, look into the matter.

Thank you.

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: VILLAGE- PAIGA BHEKAMPUR, POST-BISAULI, Budaun, Uttar Pradesh, 243720

I m complaining about at bus no up78fn5428 kaushambi depot, i was seating from bisauli to pilkhua at 6:00 am, conductor told me that at this bus there is no stoppage at chandausi bus stand so you have to take ticket for pilkhwa that is rs 179/-. But he stopped this bus at chandausi bus stand and pass a new bus od delhi and i tell him to chenge my bus to new bus but he doesn't do this and i told to chandausi bus stand incharge, both are very roundly behavior to me so please clear what can i do. Because of this can't attend my duty on time.
Kindly clarify my issue
Thank you!...

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: F-4,new mill colony, OSM, Oudh sugar mill, Hargaon, distt-sitapur, Sitapur, Uttar Pradesh, 261121

Website: Upsrtc.co.in

Hi,
I would like to complain about a refund issue where the amount of rs 751 has been deducted from my account. I was booking a bus from lakhimpur to kaushambi, gaziabad and my bank account was debited for rs 751 but the ticket was not confirmed. I just received the amount debited message but not the ticket confirmation. I tried calling on the help line numbers but they was no response so i dropped a mail at the help line mail id online. [protected]@upsrtc.com but it has been more than 24 hours i did not receive any revert yet. Find the attachment of receipt where the amount of rs 751 was debited.
Kindly look into this issue as soon as possible

Mar 26, 2019

Complaint marked as Resolved

Received the refund today

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked my bus ticket on 12/03/19 for travel from Anand Vihar to Lucknow 20/03/19, i then on decided to cancel it 18/03/19, i was not able to cancel it through the online portal then i mailed the customer care (Photo is attached ), there was no reply from the customer care, then i called the customer care and messaged them on whatsapp, still nothing happened .

Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines