Claimed

Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

1
Last updated Jan 4, 2024
Complaints 638
Resolved
67
Unresolved
571
Quick Links
Statistics
Share
Contacts

File a complaint to Uttar Pradesh State Road Transport Corporation [UPSRTC]

Having problems with Uttar Pradesh State Road Transport Corporation [UPSRTC]?

File a complaint and get it resolved by Uttar Pradesh State Road Transport Corporation [UPSRTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Uttar Pradesh State Road Transport Corporation [UPSRTC]
Customer Service Contacts

Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone Numbers

Toll free
1800 180 2877
162
102
Phone
+91 52 2262 2363
132
79
Fax
+91 52 2262 3578

Uttar Pradesh State Road Transport Corporation [UPSRTC] Website

Uttar Pradesh State Road Transport Corporation [UPSRTC] Head Office Address

HQ, Tehri Kothi, MG Marg
Lucknow
Lucknow District
Uttar Pradesh
India
226001

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 19

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
shubham5179
from Noida, Uttar Pradesh
Report
Copy

bus not stopped at rahimabad

Address:RAHIMABAD, Lucknow, Uttar Pradesh, 227116

Dear team,

Today at around 07:10 am bus going towards lucknow (4315 kaisarbagh depot) has not stopped at rahimabad station even seats were available, this is becoming daily practice and we face many issues due to that. This is not a complaint from one person this is on behalf of all the passengers travelling from rahimabad.

Due to this unprofessional behavior we always late to reach office and many more difficulties....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nikhil Jalota
from Mumbai, Maharashtra
Report
Copy

u.p.s.r.t.c : amount deducted from upi transaction but booking fail

Address:Gurgaon, 122001

I was booking the ticket from Delhi to bareilly on 3rd may, 2019, While doing the payment choosed UPI option, I approved the payment and it is deducted from my account, but the UPSRTC website it's keep on waiting for response and suddenly got expired and my ticket not booked.

Booking Name: Nikhil Jalota
Booking detail: Delhi to Bareilly
UPI Transaction No:[protected]
Bank Name: ICICI Bank

UPI...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sid1515
from Mumbai, Maharashtra
Report
Copy

payment received but ticket not booked

Address:109 perl tower, Agra, Uttar Pradesh
Website:Upsrtc

I booked ticket from agra to lko on 28th april 2019 bt from ac 3*2.
It accepted the payment from my side bt didn't send any message of confirmation of ticket i logged in as a non. User.

It was registered by name of siddharth shukla
Transaction i'd[protected]
Date 28 april 2019
Agra to lucknow
Please help me to reimburse the amount
Quickly...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
H
HDrocks
from New Delhi, Delhi
Report
Copy

bus has been cancelled by upsrtc but didn't refund my money

I am himanshu dubey. I had an online reservation on 20 april 2019 from prayagraj (Allahabad) to delhi at 3.45 pm in 3*2 ac seater upsrtc bus.
Departure station was allahabad but bus was not at prayagraj (Allahabad) bus station and i was informed by inquiry counter that bus has been cancelled, i did not receive any message regarding bus cancellation and i have payed 1077 rs online through upsrtconline.co.in and i have ticket also,...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
H
Hemusingh
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

request for refund

I was booking a ticket in kaushambi depo from anand vihar to lucknow on date 15/04/2019 but the seat was not booked but the money was deducted from my account. I did not get any sms or email. I booked ticket as guest member and i did not get the refund till now.
For your reference i have attached the screenshot of my gpay account statement.

I used following details to booking ticket.
Name:hemu singh
Guest...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rahulmahi1
from New Delhi, Delhi
Report
Copy

up bus leave without any information

Address:Utter Pradesh

I booked two bus ticket using upsrtconline.com website and my ticket pnr number is gola[protected] & ticket no. 12379052, seat no 5, 6 but the bus didn't come to the bus depot. We asked to inquiry department where is bus doesn't have any information about the bus (Bus number etc) no one call me and inform me that bus is late or cancelled. As per inquiry department no record, we send the email to upsrtconline.com& wattsup no. With image...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Pradyumna97
from Gurgaon, Haryana
Report
Copy

bus not coming

I am writing this with regards to the bus ticket booking made on 19th march, 2019 from delhi (Dli) to kanpur (Kidwai nagar depot) at 11:00 p. M.ac 3x2.

The details of the booking are as follows:
Ticket number: 12437332
Transaction number:[protected]
Pnr number: xknp[protected]
Contact number: [protected]
Email id: [protected]@gmail.com

The bus was scheduled to arrive...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
parshant0007
from chhutmalpur, Uttar Pradesh
Report
Copy

over charge in ticket amount

Address:RAKESH MAHESHWARI, NEAR BEEJ GODAM, 247662

Dear sir, mam
I m parshant maheshwari i am living in chhutmalpur but i am doing job in dehradun... So i m doing up and down through up roadways with 6-7 year
But i am noticed 1 thing chhutmalpur to dehradun isbt distance is 42 km but i am ticket amount charged form your side for 48 km..
Plz look into this matter and explain me to why you over charge
Plz send back my money

Name.. Parshant maheshwaribr...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Akanksha77
from Delhi, Delhi
Report
Copy

bus cancelled but refund not made

Dear sir/ ma'am,

I booked an online ticket from agra isbt to alambagh (Pnr: xalm[protected] was booked on 19th february 2019 at 10:53 a. M. From the official website of upsrtc for the services of janrath was booked. The channel of payment was 'atom payment' as provided by the upsrtc website.
At 6:58 p. M. I received a message from upsrtc that the 'trip is canceled'.
Thus, i requested them to initiate the refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bhekampur
from Suar, Uttar Pradesh
Report
Copy

bus conductor or bus stand chandausi incharge behavior so rude.

Address:VILLAGE- PAIGA BHEKAMPUR, POST-BISAULI, Budaun, Uttar Pradesh, 243720

I m complaining about at bus no up78fn5428 kaushambi depot, i was seating from bisauli to pilkhua at 6:00 am, conductor told me that at this bus there is no stoppage at chandausi bus stand so you have to take ticket for pilkhwa that is rs 179/-. But he stopped this bus at chandausi bus stand and pass a new bus od delhi and i tell him to chenge my bus to new bus but he doesn't do this and i told to chandausi bus stand incharge, both are very...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
ssrathor
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund issue for upsrtc bus reservation online

Address:F-4,new mill colony, OSM, Oudh sugar mill, Hargaon, distt-sitapur, Sitapur, Uttar Pradesh, 261121
Website:Upsrtc.co.in

Hi,
I would like to complain about a refund issue where the amount of rs 751 has been deducted from my account. I was booking a bus from lakhimpur to kaushambi, gaziabad and my bank account was debited for rs 751 but the ticket was not confirmed. I just received the amount debited message but not the ticket confirmation. I tried calling on the help line numbers but they was no response so i dropped a mail at the help line mail id...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I booked my bus ticket on 12/03/19 for travel from Anand Vihar to Lucknow 20/03/19, i then on decided to cancel it 18/03/19, i was not able to cancel it through the online portal then i mailed the customer care (Photo is attached ), there was no reply from the customer care, then i called the customer care and messaged them on whatsapp, still nothing happened ....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
ubaid ul haque
from Mumbai, Maharashtra
Report
Copy

amount deducted from my bank account but ticket was not booked

This is ahkam bakhtiyar i have booked ticket from kaushambi to budaun on 14/03/19, usedid is ahkam.
Passenger name= ubaid ul haque

From - kaushambi (Kasb)

To - badaun (Bdn)

Bus type - shatapdi

Journey date - 15/03/2019

Bus time-23:00

Transaction date-14/03/2019

Amount - 395

Phone number-[protected]

Payment...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shaiphali Singh
from Noida, Uttar Pradesh
Report
Copy

money deducted and ticket is not booked

Address:IMS UC campus, near gurukul school, NH-24, Adhyatmik Nagar, Ghaziabad, Uttar Pradesh, 201009
Website:Upsrtconline.com

I have booked ticket on 1/03/19 from Bareilly to Ghaziabad for date 24/03/19 .
Money is deducted from my account and ticket is not booked.
13 days has passed but no refund is initiated.
My username is Shaiphali. I have booked ticket through registered username i.e shaiphali.
Even customer care are not even respond properly.
There are just saying talk on another number.
Highly disappointed by upsrtc...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Dear team,

No action taken on my complaint which was registered on 3rd march about upsrtc unable to cancel my ticket.
...
I booked my ticket from bareilly to kaushambi for ac 2x2 from www.upsrtconline.co.in on 3 march2019. The bus boarding timing was 23:21 on 3march 2019. I booked the ticket as the guest the user and when i am trying to cancel the ticket, the website asked to me register it to cancel the ticket....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shubhammalik994
from Sonipat, Haryana
Report
Copy

amount not refunded if cancelled bus

Address:Lucknow, Uttar Pradesh

I have booked a ticket on 21/12/2018 from vaishalli to moradabad bus scheduled on 21/12/2018 at 3.00p. M. Due to unknown reason bus got cancelled and the refund is the matter of great concern. Despite of my day night calling at their customer support, they are not happy to take call. They are truly showing unwillingness to work in so called digital india....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Dear team,

I booked my ticket from bareilly to kaushambi for ac 2x2 from www.upsrtconline.co.in on 3 march2019. The bus boarding timing was 23:21 on 3march 2019. I booked the ticket as the guest the user and when i am trying to cancel the ticket, the website asked to me register it to cancel the ticket. So, while i am registering, the website did not sent the activation mail on my email address. I am trying to call customer...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ankitca800
from Delhi, Delhi
Report
Copy

refund against cancellation of ticket not received

I booked two tickets from lucknow to delhi on 11th feb, 2019 and later on cancelled the ticket due to some personal reasons. And the refund amount against the same have not received till date. The details are :
Ticket no = 12168435
Cancellation voucher no. 12168942
Pnr no = kasb[protected]
Date of journey = 11/02/2019
Amount = 1352.00
Contact number: [protected]
Contact email: [protected]@gmail.com...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shreyagupta646
from Dehra Dun, Uttarakhand
Report
Copy

online bus ticket cancellation

Website:Www.upsrtconline.co.in

I have been trying to cancel my online bus booking from dehradun to delhi (Kashmiri gate) scheduled on 22.2.2019 at 9.30am. I booked my ticket as a guest user.

When i tried to cancel my booking, the upsrtc website asked me to register online but i never received any activation link on my email as suggested. I tried the 24x7 helpline a several times but no one picks up that number. I also tried the other number provided online...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bun2626
from Ludhiana, Punjab
Report
Copy

refund issue ticket not book

Account details.
Username - bun2626

I have booked 2 tickets for Haldwani to Anand Vihar.
Amount was deducted from my account but no ticket is booked. My upsrtc account shows no ticket as booked. My Tickets amount Rs. 1026.00.
Please refund my money back.
Either send me ticket details as soon as possible for tickets dated 16.02.2019

Refund my amount to the bank please. The bank statement...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy