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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Last updated Jan 4, 2024
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Uttar Pradesh State Road Transport Corporation [UPSRTC]
Customer Service Contacts

Uttar Pradesh State Road Transport Corporation [UPSRTC] Phone Numbers

Toll free
1800 180 2877
162
102
Phone
+91 52 2262 2363
132
79
Fax
+91 52 2262 3578

Uttar Pradesh State Road Transport Corporation [UPSRTC] Website

Uttar Pradesh State Road Transport Corporation [UPSRTC] Head Office Address

HQ, Tehri Kothi, MG Marg
Lucknow
Lucknow District
Uttar Pradesh
India
226001

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 24

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A
Ankit2511
from Pachperwa, Uttar Pradesh
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bad road conditions and street light not working

Address:Lucknow, Uttar Pradesh, 226021

The road are all full of holes due to which accident are taking place and street light not working due to which roads are foggy and it also causing loop hole in security. Please do the needful for smooth flow of roads and visibility issues during fogg so please do the needful as there is naala in between the road which are emphasizing disease so necessary action is required for safety and hygienic society....
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A
ashusrhythm
from Noida, Uttar Pradesh
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money debited ticket not booked

This is bring to your kind information that while trying to book the ticket on 16th october, 2017 in volvo from kathgodam to lucknow travel date 17th october, 2017 through
My user id : ashusrhythm

The money amounting to rs 1130 was debited however the ticket could not be booked for the first time. Again i tried to book the ticket, second time the payment and ticket both were processed. The reference number for the payment...
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I
Idemia
from Mumbai, Maharashtra
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ticket cancellation amount not refund

Address:110091
Website:www.upsrtc.com

Dear team,
I have canceled 2 ticket on 9th oct. As per policy it will refund within 10 days but still i have not received cancellation amount. I have sent 3-4 mail in their email id but no single mail response received from their end. I have call in customer care also they did not pick up call, busy most of the time & disconnect call after half discussion along with this only 1 customer care num mentioned in site.

For...
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P
Pd2108
from Lucknow, Uttar Pradesh
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refund for failed ticket booking

Address:Lucknow, Uttar Pradesh
Website:Upsrtc.co.in

Hello sir
I was booking ticket on upsrtc site and on payment page i payed through bhim the money was deducted from my account but no ticket was generated and i was forward to home page.
I have called so many times on your complaint numbers but not got any satisfactory response.
I mailed on your complaint id but they said they dont have any information regarding my booking
Following information i have regarding...
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P
pratagar88
from New Delhi, Delhi
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issue in online ticket cancellation & refund of booking amount

Website:www.upsrtconline.co.in

I have booked an online ticket for 4 passengers and have received the attached confirmation from upsrtc, however, at the time of boarding the bus, i was informed by the bus conductor that the ticket has wrongly been booked for the next day, i. E, 28.06.2017 as the alighting time is also showing for 28.06.2017 but in the ticket it is clearly mentioned as 27.06.2017 at 00:20.

I tried to cancel the ticket on 27.06.2017 morning...
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9
9795176945anky
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not processed

Website:UPSRTC

I have booked the 2 bus tickets from kanpur to new delhi (Journey date[protected] & out of which i have cancelled the 1 ticket on[protected]. But still i didn't get any refund. (Bus description - scania bus - timing - 09:15 p. M. From kanpur). E-cancellation voucher is attached here-with for your kind reference.
Kindly process my refund immediately.

Kind regard,
Ankit gupta
+91-[protected]...
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Address:Lucknow, Uttar Pradesh, 271308

I had an online ticket booking from lucknow to gorakhpur at 17:30 on[protected] in ac bus from charbagh lucknow bus station. When i reached bus station, firstly enquiry counter was totally closed and ticket booking was closed with a board displaying "no connectivity, ticket will be booked in bus itself". Though my ticket was already booked, so i was happy that digitization works and sucks for upsrtc. But no help was their for enquiry. I waited...
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A
Ashu2990
from Allahabad, Uttar Pradesh
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money deducted from my account but no ticket booked

Refer to account on mail id [protected]@yahoo.com and mobile number [protected], i had booked one ticked on 16.10.2017 for allahabad to agra dated 20.10.2017. Money has been deducted from my account (Refer no. Upsrtc1110649 amount 1485 inr). But ticket is not booked and i am trying to reach on their provided customer care but all the time either is not reachable or saying number is incorrect. Kindly help me....
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D
dk0486
from Gurgaon, Haryana
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money deducted from account ticket not booked

Address:Gurgaon, Haryana, 122050
Website:upsrtconline.co.in

I book a ticket from anand vihar to kanpur on dated 22.09.17 from debit card. At the time of booking ticket not book and money debit from account. I call custmer care they said wait 7-10 working days. Today 15 days gone till nor they picking call on number given on website neither they response the mail i send on mail id. And i didn't received my amount. My customer id is harendrapcpl109 on upsrtconline.co.in...
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A
ashwanikg
from Etawah, Uttar Pradesh
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not paid provident fund which was deducted my salary from 1989.

Address:Lucknow, Uttar Pradesh
Website:www.upsrtc.com

I am ashwani kumar gupta, was working job from 1989 in upsrtc as a driver and i has been retired from 31-jun-2017, but till today, i haven't received my provident fund which was deducted from my salary from 1989.
I have complained for pf but no action on my complaint.
Today, i need so much of my pf because i want to marriage to my daughter.
Kindly help me...
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N
neha1017
from Noida, Uttar Pradesh
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ticket not booked but money got debited from account

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I had a booked a ticket from lucknow to anand vihar, volvo for 4 persons online from usernamr: aradhya7321 but coincidently their was an error in the website and the ticket was not booked, but the entire amount got debited from my account.

Iam trying to call their customer but they are fools sitting their and even i got they have given me this number [protected] to check the status of my refund but nobody picks up their. br...
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V
vamsi2408
from Delhi, Delhi
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ticket amount not refunded

Address:Agra, Uttar Pradesh
Website:www.upsrtc.com

Respected sir/madam,

Please see the trailing mail. I was supposed to travel to etawah from agra isbt on[protected] with bearing pnr number xetw[protected]. But the bus service was cancelled. Refund amount not recieved. I am not sure what else i might be missing toget amount refunded. Please let me know what i can do further or else you can drop a mail to [protected]@gmail.com.
Already i filed a complient on upsrtc...
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P
piyush.paisa
from Delhi, Delhi
Jun 13, 2022
This thread was updated on Jun 13, 2022
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bag left in the shikohabad depo bus & on enquiry number person not responding

Address:Lucknow, Uttar Pradesh, 226021
Website:www.upsrtc.com

I was travelling with my mother from agra to lucknow in bus no up84 t 5159. Early morning at 5.30 am we reached lucknow unfortunately my mothers's hand bag was let in the bus. I called on toll free number and took enquiry number of shikohabad and when i made a call to shikhobad depo that person is not responding on the complaint and saying that i am on leave.
Kindly help in getting my handbag on time....
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P
Priyaav
from Meerut, Uttar Pradesh
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delivery of upsrtc mst

Address:Ghaziabad, Uttar Pradesh, 201204

I priyamvada yadav my mst no. -

Hprmo[protected]

The printing date of mst is 27

Th august but till now there is

Nothing done on mst.

If the work is going as it is then it

Creates a huge problem to the

Pubic so please do something.

Priyamvada yadav

Modinagar

Ghaziabad

201204br...
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N
nishchay dhingra
from Varanasi, Uttar Pradesh
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water bottle not provided and fake ticket given to me

This is to bring your kind attention that i was travelling via volvo from sarai kale kham isbt new delhi to agra isbt on 28.09.2017 (13:30) i bought ticket in bus which was for 604 rs but ticket given to me was of date 27.09.2017 and time printed on it was 21:2 0 but my journey time was 13:30. It was a fake ticket given to me. Bus number u. P 32 dn 4572
On asking for water bottle from the staff in the bus they refused to provide the...
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A
Anchal Paliwal Regional Manager Pentacare Ghaziabad
from Dehra Dun, Uttarakhand
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bus departed 5 minutes early (alligarh depo dehradun to agra) bus no - 3988

Address:282007

Dear

This bus left 5 min early from meerut at 11:40 pm instead of 11:45 pm

Enclosing my ticket & also the register snap of saurabgate meerut bus stand register snap that depicts the entry time of 11:35 pm & departure time 11:40 pm which is 5 min before the actual time.

I also had conversation with the conductor of that bus through a conference call arranged by your call centre where first the...
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B
bs5531
from Agra, Uttar Pradesh
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misbehaviour

Address:Bijnor, Uttar Pradesh, 246761

Sir dt 30/08/2017 ko bus no up15 dt 0440 tickt ni diya maine usse tickt kat do toh usne bola is bus m ticket ni milta under control bus h us bus ka malik bhi usme hi baitha tha usne kha tickt ni milega rs do ya pir bus se utar jao aur mere sath bdtmeezi krke mjhe bus se utar diya gya
M daily passanger hu kanth to dhampur aur m kanth m bank m field officer ke job pr hu...
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J
Jag Mohan Anand
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non refund of cancelled trip

Address:Bareilly, Uttar Pradesh

I had online booked a trip from satellite bareillly to kaushambi dated 23.08.17 scheduled time 23.21 shatabdi service. I received a message regarding cancellation of trip at around 6p. M. Mentioning therein that the refund will be made within one week. But till now i have not received my refund. Alongthis helper in the bus is also demanding rs 10 per luggage for keeping the luggage in the luggage box....
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Address:Ghaziabad, Uttar Pradesh, 201009
Website:NA

Dear all, (Including yogi govt.)

This is to inform all of you that there are lot of problems in the nai basti bhim nagar ghaziabad, due to worst road condition in both way either from nh 24 side or from crossing republik side, the connectivity is very poor and no taxi driver agrees to go the this worst road conditions.
The govt and ghaziabad nagar nigam and parshad of that area are sleeping and they don't bother about...
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Address:Lucknow, Uttar Pradesh, 110092
Website:upsrtc.com

Hello team,
I booked a ticket from upsrtc website. The amount got deducted from my bank account but ticket was not generated. Below are the details.

Date : 08 august 2017
Amount : 825
From: kaushambi, delhi
To : kanpur
Bus type : shatabdi
Mobile number mentioned : [protected]
Email id : [protected]@gmail.com
Name: akshaya
Bank transaction id : bil/[protected]//81233951_upsrtcbr...
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