Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

1. Date of incident : 15/12/2017 friday
2. Client number : ticket no.00020723 & 00020724
3. Full description of the incident : i, rashmi hajela, r/o agra was travelling along with my husband, from agra isbt to noida on 15/12/2017 friday in above ac bus. We were holding ticket no. 00020723 & 00020724 for rs.411 each totalling rs.822. The bus started from agra isbt at 8.30 am. Since there was too much cold in the bus, we requested conductor of the bus to start the heater being ac bus. However the conductor didn't consider our request by replying that there is no connection for stating the heater in the winter. Further he told that the ac is fuctional in only in summer.
Hence we were forced to travel without heater in the ac bus shivering for the entire journey in the winter, whereas we have the payment for ac bus.
4. Desirable resolution of complaint : refund of excess fare
So we request you to charge us for the normal fare for the journey undertaken by us and refund the excess fare charged for ac immediately

I am anmol mamgain from roorkee, uttarakhand. I am navy officer and recently travelling in uprctc bus from delhi to roorkee bus no: up14et3157.

I want to file a complaint against bus conducter of the same bus. Firstly instead of roorkee he gave me ticket for haridwar and reason was lack of travellers. Then mid of the journey he came to me saying that my luggage is more than 10kg and gave me ticket of 200rs for the same when...

Hi team,

I have try to book a ticket form upsrtc website on 14/10/2017 at 9.45 pm

With user id: amitranger but after payment amount if 1558 is debited from

When i coordinate with customer care then they inform that transaction was failed and money will be credited back with in 5 days but after 9 days has been
Passed but money is not credited back in my account

Please help be regarding the same

Account statement is attached

But after sending 18 mail to online. [protected]@upsrtc.com not a single reply come from there side please help me regarding the same

This is regarding ticket booked from the userid - rishabh429 and contact number is [protected]. I booked a ticket from sitapur to anand vihar on[protected] and money was deducted, ticket was not booked for the bus at 11:30p. M. From sitapur.
Passenger name - rishabh

Shreya

From - sitapur

To - anand vihar terminal

Bus type - janrath

Journey date - 23/10/2017

Bus time-23:30

Transaction date-22/10/2017

Amount-1602

Phone number-[protected]

Payment gateway name hdfc

Username - rishabh429
I had called so many times on all the phone numbers o[censored]psrtc. There's no response from the refund team. Also, i have mailed to the online support o[censored]psrtc. There is no response again. 28 days have passed since the amount was deducted. If refund team wanted to consider the problem, it would have responded. I think by delaying the issue they want to plunder the money.

Respected
Sir,

We the student of iit bhilai were travelling in group as on 21 oct 2017 by generath ac bus from lucknow to allahabad by ticket no 9029851 pnr no xald[protected]. 1. Aikata ([protected]) 2. Sristi 3. Pallavi 4. Akash 5. Ayush 6. Utkarsh no of seats 06 under email id [protected]@gmail.com by bus of depot name avadh depot time of commencement of journey was 0900 am for which we paid rs 2292.
The bus was departed in scheduled time and got punchered near bachhrawa after then again got trouble in engine and got stopped near raibarely. There we shifted to non ac bus (Gen bus) and we travelled in standing upto allahabad as the seats were not available. Which caused unestimated physical and mental harrasment and not facilitated as we paid for the mode of journey.

Hence we request for your kind consideration for refund of difference in fare for the above travel for which we have been not provided the mode of travel for which we have paid.

Thanking you in anticipation.

Date 19 nov 2017 aikata
[protected]
Place iit bhilai [protected]@gmail.com

I have booked upsrtc jan rath bus ticket on 13th oct, 2017 from haldwani to delhi but that transaction was unsuccessful (Information provided by customer care executive) due to this upsrtc have deducted rs 540 from my hdfc bank account and even after more than 1 months my money is not refunded to my account. Complaint also registered on 'http://www.upsrtc.com/frmGrievances.aspx' with below details :-
Docket no: gtrrm00056909, username : rajesh198700 (Upsrtc loginid), ref no (Hdfc):[protected]

The road are all full of holes due to which accident are taking place and street light not working due to which roads are foggy and it also causing loop hole in security. Please do the needful for smooth flow of roads and visibility issues during fogg so please do the needful as there is naala in between the road which are emphasizing disease so necessary action is required for safety and hygienic society.

This is bring to your kind information that while trying to book the ticket on 16th october, 2017 in volvo from kathgodam to lucknow travel date 17th october, 2017 through
My user id : ashusrhythm

The money amounting to rs 1130 was debited however the ticket could not be booked for the first time. Again i tried to book the ticket, second time the payment and ticket both were processed. The reference number for the payment generated while doing the transaction for the first time was[protected] through hdfc bank. The bank has confirmed that from their end the transaction was successful and the failure has happened at the vendors end. It has been nearly 26 days but till now upsrtc has not process the refund. Moreover they do not have active complaining system through which we can escalate our issues.

So, i request you to kindly look into the matter and help me to get the refund at the earliest.

Dear team,
I have canceled 2 ticket on 9th oct. As per policy it will refund within 10 days but still i have not received cancellation amount. I have sent 3-4 mail in their email id but no single mail response received from their end. I have call in customer care also they did not pick up call, busy most of the time & disconnect call after half discussion along with this only 1 customer care num mentioned in site.

For better clarification find attached snapshot.

Hello sir
I was booking ticket on upsrtc site and on payment page i payed through bhim the money was deducted from my account but no ticket was generated and i was forward to home page.
I have called so many times on your complaint numbers but not got any satisfactory response.
I mailed on your complaint id but they said they dont have any information regarding my booking
Following information i have regarding booking
Passenger name: ayush singh
Ticket was booked for lucknow to bareilly in volvo at 21: 02 seat no 35 on 22 oct 2017
Booking number [protected]
Booking email vivek. [protected]@gmail.com

Payment was maid through bhim from account [protected]@upi
Paid 770 rupees
Transaction detail as from bank:
Upi/[protected]/p2m/regmngrupsrtccollectionaccou/

Please help me

I have booked an online ticket for 4 passengers and have received the attached confirmation from upsrtc, however, at the time of boarding the bus, i was informed by the bus conductor that the ticket has wrongly been booked for the next day, i. E, 28.06.2017 as the alighting time is also showing for 28.06.2017 but in the ticket it is clearly mentioned as 27.06.2017 at 00:20.

I tried to cancel the ticket on 27.06.2017 morning but when i tried to cancel the ticket, it gave me the option "to cancel", but when i clicked on it, nothing happened.

There were around 15 - 20 more passengers along with me who faced the same issue and were restricted to board the bus.

The issue was also reported on 27.06.2017 to online. [protected]@upsrtc.com, however, i haven't heard anything on it and no action has been taken on it.

Request you to look in to the issue caused due to the discrepancy in the system and process the refund of the booking amount of the attached ticket.

I have booked the 2 bus tickets from kanpur to new delhi (Journey date[protected] & out of which i have cancelled the 1 ticket on[protected]. But still i didn't get any refund. (Bus description - scania bus - timing - 09:15 p. M. From kanpur). E-cancellation voucher is attached here-with for your kind reference.
Kindly process my refund immediately.

Kind regard,
Ankit gupta
+91-[protected]

I had an online ticket booking from lucknow to gorakhpur at 17:30 on[protected] in ac bus from charbagh lucknow bus station. When i reached bus station, firstly enquiry counter was totally closed and ticket booking was closed with a board displaying "no connectivity, ticket will be booked in bus itself". Though my ticket was already booked, so i was happy that digitization works and sucks for upsrtc. But no help was their for enquiry. I waited and got information that buses are standing behind bus stand. I reached there and got a bus for gorakhpur standing. Conductor told that its an offline bus, we usually operate on other route. Today we are diverted on this route. I told about my online ticket. He immediately responded that we don't have any information and you can board by buying a ticket. I said what i would do with this online booking. He told to inform a person standing at ground named mr. A k singh. I told everything to him. Firstly, he misguided me that its not that bus. Then told that your bus is cancelled and information would have being given to me along with refund. I dont know his designation but all bus drivers operate on his saying at charbagh lucknow bus station. He even misbehaved with me. Even i tried to call 100 for police assistance. But thanks they too disconnected call. I was moved to rm' s cabin. The situation in rm's cabin is even pathetic. Firstly he was not ready tilo disclose his name. Picking salary of rm is so good, but displaying that worth salaried duty sucks that rm. He immediately misguided me. Said that your bus is online. Go to enquiry and get status. That enquiry which was shut. He was even not knowing or become neglectant that enquiry was shut. I have still not got any information about that bus, my refund. Upsrtc is government body. Not that a k singh or rm's. I want strict actions against these two fellows. This is the situation of state capital, so what can i think of other places. Please revert to me immediately or i would proceed to court in these 2 peoples name. My ticket details are - pnr - xgkp[protected], doj[protected]. Lets see what u can do.

Refer to account on mail id [protected]@yahoo.com and mobile number [protected], i had booked one ticked on 16.10.2017 for allahabad to agra dated 20.10.2017. Money has been deducted from my account (Refer no. Upsrtc1110649 amount 1485 inr). But ticket is not booked and i am trying to reach on their provided customer care but all the time either is not reachable or saying number is incorrect. Kindly help me.

I book a ticket from anand vihar to kanpur on dated 22.09.17 from debit card. At the time of booking ticket not book and money debit from account. I call custmer care they said wait 7-10 working days. Today 15 days gone till nor they picking call on number given on website neither they response the mail i send on mail id. And i didn't received my amount. My customer id is harendrapcpl109 on upsrtconline.co.in

I am ashwani kumar gupta, was working job from 1989 in upsrtc as a driver and i has been retired from 31-jun-2017, but till today, i haven't received my provident fund which was deducted from my salary from 1989.
I have complained for pf but no action on my complaint.
Today, i need so much of my pf because i want to marriage to my daughter.
Kindly help me

I had a booked a ticket from lucknow to anand vihar, volvo for 4 persons online from usernamr: aradhya7321 but coincidently their was an error in the website and the ticket was not booked, but the entire amount got debited from my account.

Iam trying to call their customer but they are fools sitting their and even i got they have given me this number [protected] to check the status of my refund but nobody picks up their.

Can some one please help me... What protocol to follow.

Respected sir/madam,

Please see the trailing mail. I was supposed to travel to etawah from agra isbt on[protected] with bearing pnr number xetw[protected]. But the bus service was cancelled. Refund amount not recieved. I am not sure what else i might be missing toget amount refunded. Please let me know what i can do further or else you can drop a mail to [protected]@gmail.com.
Already i filed a complient on upsrtc grievance cell with docket no.

Is gtrrm00056688 on[protected]. But didnt get any reply from upsrtc

Authority.
Please do needful as early as possible.

Passenger name: k. V. Praveen chand

Date of journy :[protected]

Pnr number ; xetw[protected]

Paymrnt mode : internet banking.

Reason :[protected] the bus service was cancelled

Thanks®ards,
K vamsi praveen chand,
[protected]

I was travelling with my mother from agra to lucknow in bus no up84 t 5159. Early morning at 5.30 am we reached lucknow unfortunately my mothers's hand bag was let in the bus. I called on toll free number and took enquiry number of shikohabad and when i made a call to shikhobad depo that person is not responding on the complaint and saying that i am on leave.
Kindly help in getting my handbag on time....

I priyamvada yadav my mst no. -

Hprmo[protected]

The printing date of mst is 27

Th august but till now there is

Nothing done on mst.

If the work is going as it is then it

Creates a huge problem to the

Pubic so please do something.

Priyamvada yadav

Modinagar

Ghaziabad

201204

Mst track no.

Hprmo[protected]

Thankyou