Vacations Gateway — Fraudulent Company | |||
On May 5th one called Jyothi from Vacations Gateway called me and told me about some vacation package they are having to which I listened. Then she transferred the call to her manager named Prakash who went to lengths trying to convince me of their vacation package. I refused to buy it, then finally he promised me if I buy the package now he would send a free gift of Sony Xperia Z tablet. After much thought I said Ok and immediately paid the money Rs 8549. After receiving the money someone called Raghuram called me thanking me for the business and said he will send the vacation package voucher in a week. Then I asked about the free gift that Prakash told me about. He said there is no such free gift except I must refer another 7 people and they all should buy this same package of Rs 8549 then they will send me the gift. I told thats not what Prakash said and I requested to speak with him. But since that day till this day I was not able to get Prakash on call because they keep telling me that he is on vacation or busy or lunch break etc etc. Today after 2 weeks I still didn't get the free gift that Prakash promised nor did I even receive the vacation package voucher. The simply took my money and kept quiet and like disappeared. This is outright scam and I can't believe they are running this scam and defrauding people openly for so long. I request the authorities to take stern action against these culprits who cheat innocent people of their hard earned money and help me get a refund of my money Rs 8549 which I paid to them on May 5th. Was this information helpful? | |||
|
Vacations Gateway customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
M/s. Vacation Gateway has been doing its business unethically with its customers one by one. We lodged complaint against them, but till yet it's away from the reach of our regulatory. How it published its Company as a ISO-9001 organisation? Really it is a well planned cheating organisation which cheats people one by one.
Please have a look the day to day discussion with the executive of Vacation Gateway who committed and binding its customers through false promise and grab money. It may take some of your valuable time, but reade carefully, so that you can make yourself alert in future from this Company and alert others as a good citizen of India.
13.05.15 : 11.09 am, From Phone No. [protected] to me(Papu Singh) Mr. Akash Sharanagat informed that, vide selecting your(Papu Singh) mail ID, and phone no. our Co(i.e. Vacation Gateway) will award me with a gift if I will take a membership today. He also informed me that this is a short period offer and should be availed by you as in turn they will provide me a gift i.e. One Dell 15 5547 I-7 Laptop towards the membership gift. The membership is for Rs. 7799/- and I can also avail the benefit out of the membership through staying in designated hotel. I asked him that why your co will provide me a DELL Lapton costing neat about Rs. 61000/- in the market . Mr. Akash told me that as a part of selecting random membership you have been chosen by our company, if you opt for membership of Vacation Gateway
13.05.15 : 11.24 am From Phone NO. [protected] Mr. Akash Sharanagat informed me that, a link has already been sent to my mail by online support service and it will be exist for only 03 minutes. On query, he again told me that don’t miss out the chance of membership and get a DELL Laptop as gift as provided by Vacation Gateway. Again he asked me to check the model Dell Laptop 4th Gen Core i7/8GM RAM /1TB HDD/Windows 8.1/Touch in the website with the said features. Once again he informed me to make immediate payment through Credit Card or Net Banking as the payment link will not exist for more time . Upon getting verbal confirmation regarding the despatch of Dell I-7 Laptop within 72 hours of the payment made from Mr. Akash Sharanagat I made the payment through Internet banking.
Upon getting 100% assurance from Mr. Akash Sharanagat, I made the payment through online banking through SBI. The screen sort of the payment transactin is appended below for your information and reference please.
13.05.15 : 11.42 am : Through Phone No. [protected] : Mr. Akash Sharanagat rang me and told that your payment has been successfully made. He informed me that, the model with the aforesiad features is available in only two colours, i.e. Black and Silver. He requested me for my choice of colour. I preferred Silver colour. He informed me that, the gift i.e., Laptop Dell I-7 will be despatched to me and reach me within 3-5 working days.
14.05.15 at 9.51 am : Received a mail from Customer Service Desk seeking for acknowledgement from my side. The mail so received by me extracted and appended herewith.
14.05.15 : 11.17 AM : Through phone No. [protected] : Mr. Akash Sharanagat talked with me and told to acknowledge the mail so sent by Customer Service Desk. I acknowledge the mail as below(Extracted and attached herewith).
I acknowledge the mail Id. But my address for sending the Dell Laptop I7 is as below:(Gave my complete address) The laptop may pl. be sent through' DTDC service.
14.05.15 : 1.23 pm : Mr. Ashok Sharanagat again told me to send acknowledgement of the below mail written as “I acknwledge”. After my confirmation the Customer team will send me the promotion paper. Again as per his version I put my reply to the below mail as(Extracted and attached herewith). He also informed me that after acknowledgement from me the Customer Service department will contact me for referral gift. Mr. Akash told me that, if they will contact to me and ask me to take the referral gift, they simply I have to deny and reply him that, I(myself) am not interested in referral gift. I will only tell him to send the membership package. If I do so, then in the next time the Warehouse personnel will call me and take confirmation from me regarding my address on which the Laptop will be sent.
18.05.15 : 4.31 pm : Received a phone call from Phone No. [protected] asking me the address in which the Laptop will be despatched. I gave my complete address again.
18.05.15 : 6, .46 PM : From Phone No. [protected] : Again received a call asking for my address for sending the Laptop. I have given my address to which they have to despatch the gift(Laptop). Upon receipt of the Madam communicated that my gift(Laptop) will be despatched on my given address and will be received by me within or after 72 hours.
Till 22.05.15 I did not received any gift from Vacation Gateway.
23.05.15 : 3pm : Phone No. [protected] : Mr. Akash Sharanagat asked me whether I am at this time online, as he require the payment transaction reference for Rs. 7799/-. As at that particular time I was not online, he requested me to send the payment transaction reference via SMS to Phone No. [protected]. I sent the sms to Phone No. [protected] from my Cell No. as “ Payment Confirmation Ref. No. SDL00050180, dtd. 13.05.15 at 11.32 am”.
23.05.15 : 3.54 PM & 3.56 PM : By Phone No. [protected] : Mr. Akash requested me to online and attach the payment reference through screen sort. Again I enquired about my gift and he told me that, gift will be despatched after getting the payment reference number from my side. Upon his request I have sent a mail attaching the screen sort of payment reference, i.e. through online banking.
25.05.15 : 11.35 am : I made a call to Phone No. [protected] and wanted to talk with Mr. Akash Sharanagat. The attnding executive informed me that, Mr. Akash is on leave and you may talk with him tomorrow.
26.05.15 : 3.33 pm : Rang to phone No. [protected] and talked to Mr. Akash Sharanagat and informed him regarding non-receipt of Dell Laptop. Mr. Akash assured me that, it will be received at my end by tomorrow. If it will not reach to me tomorrow, he ask me to have a call to him on day after tomorrow i.e., on 28.05.15 at 10.30 am.
28.05.15 : 12.56 pm : I made a call to [protected] and wanted to talk with Mr. Akash Sharanagat. The call attender informed me that, Mr. Akash has gone to Agra for some work and will be on office on 29.05.15. He told me to contact Mr. Akash on tomorrow, i.e. on 29.05.15.
29.05.15 : 3.11 pm : I talked with Mr. Akash Sharanagat(Over phone no. [protected]) regarding non-receipt of my gift(Laptop) till date. Again he informed me that, my consignment was getting delayed due to non-availability of VG Code. I informed him that “on 23.05.15 I had already given VG Code upon his enquiry”. However, I given him the VG Code again as VG13421. Mr. Akash informed me that, on 4th June’15 the consignment will be despatched. He can provide me the Consignment No. On 5th June’15.
02.06.15 : 11.39 AM : Through Phone No. [protected] Mr. Akash Sharanagat informed me that my gift(Dell Laptop) is ready for despatch today. Within 48 hours I will get the consignment number, so that I can track my consignment.
08.06.15 : 4.39 pm :Talked with Mr. Akash Sharanagat([protected]) and enquired about my gift(Dell laptop). He informed me that, he has sent the VG code to the concerned department and he will let me know the Consignment Number on day after tomorrow i.e, on 10.06.15.
10.06.15 : 2.11 pm : Rang to phone No. [protected] and asked to contact with Mr. Akash, but the person so attended the call informed me that, it is the lunch time. He also asked me to contact after 3.00 pm. But inspite of my several calls to the above phones no body responded the call.
The same people with different names tactfully do their unethical and fraud from people to people.
Just share it as many as you can.
Regards
Please have a look the day to day discussion with the executive of Vacation Gateway who committed and binding its customers through false promise and grab money. It may take some of your valuable time, but reade carefully, so that you can make yourself alert in future from this Company and alert others as a good citizen of India.
13.05.15 : 11.09 am, From Phone No. [protected] to me(Papu Singh) Mr. Akash Sharanagat informed that, vide selecting your(Papu Singh) mail ID, and phone no. our Co(i.e. Vacation Gateway) will award me with a gift if I will take a membership today. He also informed me that this is a short period offer and should be availed by you as in turn they will provide me a gift i.e. One Dell 15 5547 I-7 Laptop towards the membership gift. The membership is for Rs. 7799/- and I can also avail the benefit out of the membership through staying in designated hotel. I asked him that why your co will provide me a DELL Lapton costing neat about Rs. 61000/- in the market . Mr. Akash told me that as a part of selecting random membership you have been chosen by our company, if you opt for membership of Vacation Gateway
13.05.15 : 11.24 am From Phone NO. [protected] Mr. Akash Sharanagat informed me that, a link has already been sent to my mail by online support service and it will be exist for only 03 minutes. On query, he again told me that don’t miss out the chance of membership and get a DELL Laptop as gift as provided by Vacation Gateway. Again he asked me to check the model Dell Laptop 4th Gen Core i7/8GM RAM /1TB HDD/Windows 8.1/Touch in the website with the said features. Once again he informed me to make immediate payment through Credit Card or Net Banking as the payment link will not exist for more time . Upon getting verbal confirmation regarding the despatch of Dell I-7 Laptop within 72 hours of the payment made from Mr. Akash Sharanagat I made the payment through Internet banking.
Upon getting 100% assurance from Mr. Akash Sharanagat, I made the payment through online banking through SBI. The screen sort of the payment transactin is appended below for your information and reference please.
13.05.15 : 11.42 am : Through Phone No. [protected] : Mr. Akash Sharanagat rang me and told that your payment has been successfully made. He informed me that, the model with the aforesiad features is available in only two colours, i.e. Black and Silver. He requested me for my choice of colour. I preferred Silver colour. He informed me that, the gift i.e., Laptop Dell I-7 will be despatched to me and reach me within 3-5 working days.
14.05.15 at 9.51 am : Received a mail from Customer Service Desk seeking for acknowledgement from my side. The mail so received by me extracted and appended herewith.
14.05.15 : 11.17 AM : Through phone No. [protected] : Mr. Akash Sharanagat talked with me and told to acknowledge the mail so sent by Customer Service Desk. I acknowledge the mail as below(Extracted and attached herewith).
I acknowledge the mail Id. But my address for sending the Dell Laptop I7 is as below:(Gave my complete address) The laptop may pl. be sent through' DTDC service.
14.05.15 : 1.23 pm : Mr. Ashok Sharanagat again told me to send acknowledgement of the below mail written as “I acknwledge”. After my confirmation the Customer team will send me the promotion paper. Again as per his version I put my reply to the below mail as(Extracted and attached herewith). He also informed me that after acknowledgement from me the Customer Service department will contact me for referral gift. Mr. Akash told me that, if they will contact to me and ask me to take the referral gift, they simply I have to deny and reply him that, I(myself) am not interested in referral gift. I will only tell him to send the membership package. If I do so, then in the next time the Warehouse personnel will call me and take confirmation from me regarding my address on which the Laptop will be sent.
18.05.15 : 4.31 pm : Received a phone call from Phone No. [protected] asking me the address in which the Laptop will be despatched. I gave my complete address again.
18.05.15 : 6, .46 PM : From Phone No. [protected] : Again received a call asking for my address for sending the Laptop. I have given my address to which they have to despatch the gift(Laptop). Upon receipt of the Madam communicated that my gift(Laptop) will be despatched on my given address and will be received by me within or after 72 hours.
Till 22.05.15 I did not received any gift from Vacation Gateway.
23.05.15 : 3pm : Phone No. [protected] : Mr. Akash Sharanagat asked me whether I am at this time online, as he require the payment transaction reference for Rs. 7799/-. As at that particular time I was not online, he requested me to send the payment transaction reference via SMS to Phone No. [protected]. I sent the sms to Phone No. [protected] from my Cell No. as “ Payment Confirmation Ref. No. SDL00050180, dtd. 13.05.15 at 11.32 am”.
23.05.15 : 3.54 PM & 3.56 PM : By Phone No. [protected] : Mr. Akash requested me to online and attach the payment reference through screen sort. Again I enquired about my gift and he told me that, gift will be despatched after getting the payment reference number from my side. Upon his request I have sent a mail attaching the screen sort of payment reference, i.e. through online banking.
25.05.15 : 11.35 am : I made a call to Phone No. [protected] and wanted to talk with Mr. Akash Sharanagat. The attnding executive informed me that, Mr. Akash is on leave and you may talk with him tomorrow.
26.05.15 : 3.33 pm : Rang to phone No. [protected] and talked to Mr. Akash Sharanagat and informed him regarding non-receipt of Dell Laptop. Mr. Akash assured me that, it will be received at my end by tomorrow. If it will not reach to me tomorrow, he ask me to have a call to him on day after tomorrow i.e., on 28.05.15 at 10.30 am.
28.05.15 : 12.56 pm : I made a call to [protected] and wanted to talk with Mr. Akash Sharanagat. The call attender informed me that, Mr. Akash has gone to Agra for some work and will be on office on 29.05.15. He told me to contact Mr. Akash on tomorrow, i.e. on 29.05.15.
29.05.15 : 3.11 pm : I talked with Mr. Akash Sharanagat(Over phone no. [protected]) regarding non-receipt of my gift(Laptop) till date. Again he informed me that, my consignment was getting delayed due to non-availability of VG Code. I informed him that “on 23.05.15 I had already given VG Code upon his enquiry”. However, I given him the VG Code again as VG13421. Mr. Akash informed me that, on 4th June’15 the consignment will be despatched. He can provide me the Consignment No. On 5th June’15.
02.06.15 : 11.39 AM : Through Phone No. [protected] Mr. Akash Sharanagat informed me that my gift(Dell Laptop) is ready for despatch today. Within 48 hours I will get the consignment number, so that I can track my consignment.
08.06.15 : 4.39 pm :Talked with Mr. Akash Sharanagat([protected]) and enquired about my gift(Dell laptop). He informed me that, he has sent the VG code to the concerned department and he will let me know the Consignment Number on day after tomorrow i.e, on 10.06.15.
10.06.15 : 2.11 pm : Rang to phone No. [protected] and asked to contact with Mr. Akash, but the person so attended the call informed me that, it is the lunch time. He also asked me to contact after 3.00 pm. But inspite of my several calls to the above phones no body responded the call.
The same people with different names tactfully do their unethical and fraud from people to people.
Just share it as many as you can.
Regards
My complaint is resolved i got 15598 INR return to my account
After a strong follow up and with the help of RTI. I got my money back. Please log a complaint on RTI. They will definetly solve your problem. If need any help call me on [protected]. Regards, UshaCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
50%
Complaints
289
Pending
0
Resolved
139
+91 12 0652 1233
+91 12 0652 1232
C-56/5 Mantec Building 1st floor, Sector - 62, Gautam Budh Nagar District, Noida, Uttar Pradesh, India - 201301
I too was one among you people to get cheated by vacations gateway. I got call from Anil Sagar telling my name is been short listed for the dell laptop and sony tablet so i booked two packages (7799 + 7799) and did not receive any gifts and got cheated. If i ask for refund they were totally delaying and wasting my time. So i filed a complaint against vacations gateway in International Consumer Rights Protection Council (ICRPC) (http://www.icrpc.org/) by spending 500 rs and they issued a legal notice against the vacations gateway and got my money back. Everyone please file a complaint on vacations gateway and sue the company for cheating us.