Via.com / Flightraja Travels — About refund

Hello,
My name is shubhangi manwatkar.
My pnr no is zg145v. My booking was cancelled by your side. But i did not get any refund. I had contacted to airlines. They said that, amount refunded to agency. So please assist me with this.
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Via.com / Flightraja Travels customer support has been notified about the posted complaint.
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Any update regarding refund. When I get my money back. Please give me any clarification atleast. You agency is very pathetic. Not receiving single call and not replying mail. Please process my refund as soon as possible.
Can you Please process my refund
Via.com / Flightraja Travels Customer Care's response, Jul 5, 2020
Verified Support
Dear Guest,  
We apologize for the inconvenience caused to you.

Kindly note that as we checked email records, you have never contacted us for the refund till now.
The refund request towards the Via ticket reference number FMNAA3BZBI5KE  has been processed. The details are as under:

   
Refund Details :

 05/07 12:17 - Refund - Amount: 3430 - Transaction id: 202055284169846 - Transaction Successful(CAPTURED)

Please note the refund amounts will be credited as per:

* For payments made through credit cards : 5 working days
* For payments through net banking : 07 – 09 working days
* For payments through debit cards : 15 – 20 working days

NOTE : Payment Gateway charges are non-refundable.

Please revert for any further clarification.

Sincerely,

Sushma C
www.Via.com
The refund is processed to the same mode of payment
Kindly check with the concerned bank.

1. 05/07 12:17 - Refund - Amount: 3430 - Transaction id: [protected] - Transaction Successful(CAPTURED)
2. 07/04 23:32 - XXXX-XXXX-XXXX-0972 - Charge - Amount: 3700 - Transaction id: [protected] - Transaction Successful(CAPTURED)

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